Adaptable full business management software

aACe helped us to bring all of our company functions together into one system. This has helped us with automating reporting and avoiding the need for extra cross checking among systems.

Pros

aAce, has been a great management tool for us. We required a flexible solution to match a quirky business but also a structure that would help us to follow GAAP and other Best Practice specifics. As with any large system implementation this has taken some time, money and adaptations. We are very happy now with where we are though.

Cons

Lack of an instruction manual and limits in "help" database has been a challenge for users.

aACE for the Win

Pros

The fully integrated accounting and inventory modules, multiple built-in integrations with external systems, and the fact that it built on the FileMaker Platform have allowed us to implement a robust, highly customized ERP system at a fraction of the typical cost. We were able to integrate aACE with our pre-existing systems to allow for a controlled, staged transition from legacy to new with minimal disruptions to daily operations.

Cons

I wouldn't call it a dislike per se, but my biggest challenge was simply adapting to a system whose interface conventions were no of my own design. The List View paradigm that aACE uses was foreign to me at first, but over time I recognized the benefits inherent in it.

Controller

The aAce team is very knowledgable about their product. They learn as much about your business and your workflow and help you come up with solutions to make you and your team more efficient. Then then adapt their robust product to achieve those goals. They are also their to tweak the product as your business adapts. Responses to calls and emails are handled on a timely basis and they work with you based upon the severity of your needs

Pros

The ease of use and the cost effectiveness of the product. The ability to drill down and get information. Also how well it works with excel and other accounting tools

Cons

I would love to see the financial reports look more ones produced by the accounting world. The general ledger should show a running balance instead of having to print a dated trial balance to look at a specific period.

aACE was a Critical Component to the Success of our Company's Future

I'm the IT administrator for our company. Coming off Quickbooks, we found that QB just wasn't offering us all the flexibility and horsepower we needed from an ERP. It needed to handle all the complexities of our day to day operations, give us the reports we needed, integrate into our existing process - and then fade into the background as everyone became comfortable with it to get the job done. aACE has done all that. It transformed our order fulfillment process during implementation by helping us see trouble spots in our processes. aACE was able to customize a few key components for us very intelligently that now just work. Exactly the way we need them to. Employee adoption was slow to start, like most ERP's, but now even our most technology-adverse employees use aACE as reliably as the notepad beside their mouse. Three years later, we're going strong and preparing to launch new initiatives to promote future growth. That process requires a lot of thought and preparation, but one thing we don't have to worry about is if aACE can handle it. There have been several occasions in our company strategy meetings where the question is asked "Can aACE do that?" and it's a pleasure every time when I get to say, "Yeah that's already built in." The software is intuitive, smart, and reliable. Sometimes I check my aACE server uptime just to see how long it's been since the last restart because we don't have issues with it. It just works for months on end. As a technology professional, I was sensitive to the aesthetics, workflow and usability of the software - all important qualities for it to be a "fade into the background" kind of solution. From first glance to present day, I'm continually impressed by how aACE works the way you expect it to. I've had a chance to demo the aACEv5 environment and on top of it being a welcomed face-lift, the attention to detail in new features and how existing features were improved is uncanny. You can tell the developers have an eye for detail and are not afraid to scrap, redo and improve. I can't wait to launch aACE 5 in our organization!

Pros

The software does what you'd expect from an ERP and the user interface is not complicated or hurried in menus. It's all right in front of you!

Cons

Nothing that wasn't quickly taken care of. Anytime their support documentation online didn't have the answers I was looking for, aACE had a quick response through my support rep. I'm happy to see the continued growth of the online documentation.

Reliable system

We have been using aACE since 2010. The system has proven time and again to be a structurally sound and reliable business information workhorse. Downtime is barely measurable, though we process thousands of transactions a day. Our specific workflows called for a flexible central platform that we could bolt on customized work-area specific tools. Implementing aACE, in the FileMaker environment, has proven to be the right solution to get us just that. The best testament to the system could be that at our 5 year business systems review, we decided to keep the existing aACE system and instead focus new development on our in-house built bolt-on modules. When the core is reliable, it frees us to innovate and develop better customized workflow improvements. We are happy with the aACE product. Users love the clean interface, speed, robust reporting and intuitive navigation. Having been partners with the aACE team for these many years, we have not been without difficulties. In 2010, I would have loved more how-to documentation and manuals, but I see the team has addressed this over the past few years. Our sometimes strange customization and sometimes incorrect requests have been consistently met with professionalism and an attitude of partnership for mutual success by the aACE team. They have been truly valued partners during a significant growth period in our company's history.

Pros

Clean interface. speed is good. Customizable FileMaker base. Structural Integrity requires very little system administration.

Cons

The Inventory Management module was incomplete when we went live, and we were slow to get it to work to its potential. I am told the newest version of the software has taken advantage of a lot of the lessons learned from our roll-out and is quite robust. Looking forward to the upgrade! Manufacturing Tracking required significant enough modifications for us that we decided to push it into a bolt-on. Integrating the bolt-on was relatively easy, though. Not sure if this is a con on the software, really, though. Its more just a reality of our world. No system would out of the box address our needs as we saw them.