Brushfire Software


Brushfire is an online ticketing and registration solution that is suitable for conferences, concerts, camps, banquets, fundraisers, church events, theater productions and more.

Brushfire offers multiple registration types, assigned seat ticketing tools and customizable registration forms. The platform allows event managers to have flexibility and control over pricing, fees, advertising and communication for each event.  

Brushfire features a mobile check-in app, which allows users to manage event check-ins by scanning barcodes using the app. The reporting functionality allows users to prepare financial and event-based reports of different types, such as attendee breakdown, seat breakdown, daily attendee count, revenue, transactions, payment methods and billing summary. Brushfire provides online support to its customers during business hours. The support options also include a help center knowledge base and an online community.



80 Reviews of Brushfire

Overall rating

4.66 / 5 stars

Filters:

Showing 1 - 20 of 80 reviews

May 2017

Robert from Hillsong Church

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2017

Brushfire: A perfect solution to Hillsong's small to large scale event's ticketing and registrations

Pros

I have been responsible for our large event's ticketing and registrations for a number of years as well as the technology and information areas for Hillsong Church. Two years ago, after meeting with the world's best ticketing platforms and providers and coming to the realisation that they could not support our specific requirements as a church requiring complexity and depth in our registrations, we decided to build our own software. However, we understood the gravity of the decision to develop such a system and weren't excited about the journey ahead. I was introduced to Brushfire Technology and their ticketing and registration platform. After a very short time and no upfront costs, Brushfire's solution had proven itself as the perfect solution for our needs, with their unique understanding of industry standards around software development and the nature of the church, we had found our answer. This allowed our conferences and events to move forward and our technology department concentrates on other issues.

Brushfire as a team now operates as an extension of our own events and technology departments, though their flexibility and commitment to excellence in customer service it's difficult to remember that they are a supplier and not part of our family.

I cannot recommend them highly enough.

Cons

..............................................................................................................

May 2017

Patti from Sinclair College

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2017

Best ticketing service available

Easy monitoring of entire system. This is especially important when using volunteers to take in money. It is web based and can be used or monitored from any computer or phone and offers multiple payment and delivery options. You can "see" which agents have placed orders. I also like the availability the patrons have to email me directly if there is a problem. The map and directions are also helpful.

Pros

I can monitor orders, agents and release seats from ANYWHERE at ANY TIME, including opening the balcony seating from my phone 200 miles away during a homecoming football event. It is flexible to include seating choices, dinners and other add-ons, and promotional codes. It is easy to create revenue reports and monitor volunteer agents who handle money. We scan tickets at the door from tickets, e-tickets, and smart phones. It also has e-Blast capabilities to communicate with patrons.

Cons

It doesn't automatically show orders as fulfilled when you print. You have to mark the will call orders as you print.

It shows all events when creating reports...which for me is WAY too many. It has a function to uncheck all events but I'd like a function to hide anything that's not in my current season.

January 2019

juliette from Brave by Faith Travel

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Next level platform!

Setting up an account on Brushfire is a life saver. Initially, I had problems with keeping all of my data organized, sending out emails and keeping track of registrants. However, through the help with my amazing customer agent, I was able to accomplish a successful set up with a professional and organized site. He even made me aware of options that I was not even aware of. I would say that the customer service was my highlight, as I felt that he was directly with my team. He literally set up calls with me until everything was working smoothly and to my complete liking. He was the most patient person I've worked with that wasn't directly tied to my ministry. He truly took on the care of ensuring a thorough set up as if it was his own. I truly value my whole experience!

Pros

I like the organization & variety of it all. It's not just a template site, but you can make it customized in how you want it with ease. I like the daily notification of sign-ups, automatic welcome email, and all the back end details that the software provides. Also, when registrants sign up, they can login back in and track their payments and amount owed.

Cons

It's very overwhelming because there are a lot of moving parts & options I didn't know about because it's very complex. However, that is solved by customer service call.

January 2019

Lori from Wonderful News Radio, Inc

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Functionality

4 of 5

January 2019

Brushfire Software

Pros

We use Brushfire for ticketing for a number of events every year. The software is easy to set up and use. The fees are more reasonable than some other options that we looked at. It's very customizable to different events, different venues and different prices or add-on's within an event. We have utilized the coupon codes for special offers and I the reports are helpful for tracking income, attendees and for making settlement on shows that are based on doors sales or percentages of door sales. We also use the Brushfire app to "check in" people to an event, using mobile phones or ipads.

Cons

It would be helpful for the email confirmations you receive to include the event name along with the event number.

May 2017

Lindsey from Youth America

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2017

Working with Brushfire has been a great experience! I love the product and the team behind it.

Better registration experience for our customers and organization for our team!

Pros

I love the reporting module! It is very user-friendly compared to some other reporting software that I have used. I also appreciate the ability to customize event set up for the needs of our organization. I think we do some wild things sometimes that Brushfire handles well and I have even had cases where the team changed the software to function better for our needs. Brushfire has LOTS features and helpful tools! Sometimes I feel as though we have just scratched the surface.

Cons

The many features Brushfire offers came with quite a learning curve for me (BUT, BF team is always quick to help me out!). It took me about 6 months to feel like a savvy admin. That being said though, I feel as though our organization does some intense things with ticketing that may add an element of complexity. :)

February 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

We use this for payments of special event tickets and ongoing donations & student deposits

Flexible registrations and ease of reports. Ease of refunds.

Pros

Very versatile - ticket registrations, payments, easy to refund, downloads into excel. Love the ease of reporting & use.

Cons

Only one email can be set up to receive the alerts & immediate payments for each event. This isn't a big concern for myself but we have so many different departments using the software it is more complex for us because there are so many users. Love it though. Anyone can log in and find their own reports so this isn't a major con.

May 2017

Jonathan from Gateway Church/Gateway Conference

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2017

I absolutely love Brushfire. The system is super easy to use and understand.

I have benefitted by reducing the time it takes for me to accomplish my tasks and updating registration information. I also save so much time with the reporting system.

Pros

I love the flexibility and all the options for setting up attendee registrations and event data. It makes things so easy.

Cons

The promo code system is a little bit constraining. I would like to be able to set a number to limit code uses. currently the date option to limit codes is good for most situations but this would be the main thing I would like fixed.

May 2017

Hannah from Gateway Church, Pink Impact

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2017

We love Brushfire. They feel like family.

Pros

Customer service and adaptability are my favorite things about this software. Thank you for all you do to customize it.

Cons

Pulling reports feels confusing and hard. We had a hard time figuring out how many tickets were meal tickets versus tickets. Also, when I need data it's just hard to know which report presents it best. However, I'm not sure there is a better way. I just think it's sort of the way of the data reporting world.

May 2017

Rachel from Christ Fellowship Church

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2017

Brushfire has been such an incredible company to work with for all of our events!

It is very helpful for us with all of the different events that we do! The call center is SO helpful and the team is so helpful and amazing to work with :)

Pros

We are able to customize all of our events in a way that best suit us! We have had many different types of events with different seating maps and locations and Brushfire has been such a big help as we explore new and better ways to plan for our events!

Cons

There are only a few minor things that have been an issue such as the inability to take certain options (like access codes) off of the page. It has been confused multiple times for promo codes.

May 2017

Valerie from Little Rock Christian Academy

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2017

Brushfire has all of the qualities of a great software!

Offering more options to our customers with making online purchases. Also the ease of reporting for accounting purposes is excellent.

Pros

Great reports for our staff to give updates and great accounting reports!
Customer Service has a fast response time! Brushfire is easy to use and to make changes.

Cons

Some visual designs for our customers are a little cumbersome - maybe less "clean" and simple than we would like, but overall very functional.

September 2017

Liv from Hillsong Church

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2017

Next level features and service!

Pros

Brushfire took what was many complex processes for our team and were able to simplify them into an admin/user-friendly and flexible setup. We are able to adjust and manipulate events and data as required and the web-based nature of this software makes it accessible anywhere (including your phone!). The Brushfire team are outstanding in their commitment to our organisation winning and moving forward at every stage of the process and provide continual support especially when implementing new features or developing function areas.

May 2017

Natalie from The Heights Church

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2017

Support is a great quality!

Keeping track of attendees and campers and able to reports very quickly

Pros

We have had some very complicated events and they have walked me through each event with ease. Pulling reports is easy. Re-creating recurring events is great.

Cons

Attaching documents to emails would be a nice feature. I know that we can do a link to a document but some things would be nice as an attachment.

May 2017

Russ from Gateway Church

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

5 of 5

May 2017

Brushfire has made managing three distinct events - very easy and very organized.

The ease of managing three distinct events with very different registration needs. Brushfire met the complex need with an easy, user-friendly solution.

Pros

The fast customer service response, the clarity, ease and logic of working within the software to design your reg and reporting needs.

May 2017

Kim from Summit Church

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2017

Brushfire has made all my event management needs extremely simple!

Increased ticket sales and excellent event management capabilities.

Pros

The Brushfire support team is extremely helpful and quick to respond. It has also helped increase ticket sales and is very easy to use. Very reasonably priced for the services offered.

May 2017

Bobbie from Church of the Harvest

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2017

Great!

Pros

Ease of user usage! Getting events set up has also been great. We enjoy that there are several customizable options.

Cons

Security rights are not specific enough. We would like select which users have specific financial rights.

May 2017

Chandler from Youth America

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

May 2017

Friendly. Allowed customization and always willing to work with us on new ideas or features.

Pros

Customization. Easy to get a hold of for problems. Love the staff. Great for multiple types of events.

Cons

The aesthetics. I wish it was cleaner and maybe more modern feeling. Sometimes feels a little outdated.

May 2017

Debi from Shadow Mountain Community Church

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2017

Best people to work with; simple to learn program

We are able to encourage our congregation to purchase online which helps alleviate the crowd situation.

Pros

Very easy to learn and I'm NOT a computer person. I learn as I go! Every time we use it there are upgrades that improve the process but it is still a simple process to learn and pass on to other users. I love being able to find customer/purchase info. Many ministries use Brushfire on our campus and seem very happy with it.

Cons

Sometimes the process seems slow because of the many pages. We typically have a crowd of people to serve at one time so it would be great if it wasn't such a long process.

May 2017

Rachel from FIRM (Fellowship of Israel Related Ministries)

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2017

I love brushfire and the people behind the software, its been a helpful tool to help me do ministry.

Pros

I like that the software has customization to it that allows you to modify things so easily and quickly. It is a great tool to bring clear communication to your attendees pre during and post an event. The report features and tracking from years past is helpful. I've used many registration softwares and brushfire has hands down always been my favorite.

Cons

The one thing that as a new user that I didn't like much was how many things you have to click on to get somewhere. And that there is a lot of ways you can get to the same thing. It was a lot before I knew how to get around.

May 2017

Brent from Champion Forest Baptist Church

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2017

Awesom, easy, and perfectly suited to our needs!

We used to do ticket sales on our own or through a local company - Brushfire is so much more professional, easy, and brings results.

Pros

The system, process, and support are second to none. We sold 25,000 tickets with ease. Will never use anyone or anything else.

Cons

A small learning curve for new users, however, tech support is available and goes above and beyond.

December 2016

Jan from Concert Ministries, Inc

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2016

Great service

Brushfire staff are always very helpful. We often have to implement an event with short notice. They respond in a timely manner and always come through for us.

Pros

Easy to use, very flexible to accommodate almost any event