About Cvent Event Management

Cvent is a cloud-based solution that helps midsize organizations and enterprises with venue sourcing, online event registration, budget management and payment processing. The solution enables event planners to track the attendance of multiple events and capture relevant data.

Cvent enables event managers to create event calendars where attendees can view upcoming events as well as sync them with their calendars. The solution provides budget management capabilities that track funds across multiple events, calculate each meeting spend and overall variable costs.

Cvent has a reporting feature, which offers built-in reports and also allows users to create customized reports. The data from all reports can also be exported. Oth...


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Supported Operating System(s):

Web browser (OS agnostic)

643 Reviews of Cvent Event Management

Average User Ratings

Overall

4.43 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(355)

355

4 stars

(227)

227

3 stars

(42)

42

2 stars

(8)

8

1 stars

(8)

8

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 643 results

May 2018

User Profile Picture

Lori W. from Burroughs Wellcome Fund

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

5.0

May 2018

Cvent gets the registration job done and is user friendly.

Pros

I like that I can send invites to all my attendees at once, but can divide them into different registration paths depending on what info needs to be provided to a particular group. I do have some challenges occasionally trying to figure out how to make something work while building a website, which is the reason for the 4 stars for the Ease of Use

Cons

Customer service. When I call the help line it sometimes takes several times to explain what issue I'm having because the rep doesn't seem to understand what I'm trying to do. I think that these are new representatives and aren't as experienced. Also when I use the chat box I'm not always sure someone is still there because of the delay in their responding to questions.

June 2019

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

June 2019

Great Tool for Event builders and planners!

1. Resolve potential last minute issues that may arise onsite 2. Staff has been very productive and prepared to manage attendees 3. Provide enough metrics for admins 4. Easy to adopt by non-technical users

Pros

1. Interactive Features with Crowdcompass that customize the user experiences and engagement in an effective way. It has really helped us with onsite preparedness. 2. Cloning events or creating templates to re-use and make adjustments that saves time 3. CRM integration options have allowed us to have 360 degree customer view across CRM and Cvent. We have also used SSO to link our existing users account at registration websites. 4. Flex events 5. Ability to integrate with supplier network and survey tools

Cons

1.Ways to manage field permissions for users/roles (edit/delete/update) 2.Enforce field validations on account/organization level so that we can maintain data integrity and event planners cannot customize anything and everything at event level 3. 2 way sync through standard integration is not dynamic for custom fields 4. If salesforce has person account enabled, not business account, cvent has no way to accommodate that on contact level during integration. 5. API limit of 10000 is very less for large events

Reasons for Switching to Cvent Event Management

It was complex and not easy to be adopted by non-technical users.

March 2021

April from Expressive Media, Inc.

Company Size: 2-10 employees

Industry: E-Learning

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

I recommend Cvent!

Cvent has been a life saver. Their software makes my job so much easier! And they are constantly improving all aspects! The customer success team is always accessible and so helpful!

Pros

The Cvent software makes our events look professional and easy to navigate.

Cons

We use a lot of custom pages, some of the customizations that we would like to implement are not available yet.

Reasons for Choosing Cvent Event Management

Capabilities and price

September 2018

User Profile Picture

Max from Hollywood Professional Association

Verified Reviewer

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

September 2018

Extremely powerful event management tool that is also extremely complicated to use.

Using CVENT has overall saved a lot of time from beginning to end for our more complicated events but for smaller, simple events there are much better tools available. The features and robust ability make it worth it when we do use it but it is almost always with some drawbacks. I've used a lot of different event management software over the years and they all have pros and cons so the fact that I am now using and plan to continue using CVENT says something but I will reiterate that anyone considering it should take a deep look at the features and determine if they really need something so complicated before committing. The promising thing is they are developing a new back end that should simplify and enhance everything they have so far. The new software is currently available as a beta so we will see how it goes.

Pros

In the end, you can accomplish pretty much whatever you need to with CVENT. The integration with other tools like onsite event management and app tools make it very useful. Being able to integrate a registration, website, app, database and onsite check in is extremely convenient and time saving. Customer service, while not always the most knowledgeable, they are easy to contact and will help solve most issues very quickly.

Cons

The way the back end is laid out is very confusing. There are related settings under different headings and to make one change in a registration item means you have to change things in many different places. A lot of testing, experience and trial and error is required to fine tune things to work correctly. The look of the event websites you can create with it is very limited and dated. Since the software is so complicated, it is very hard to find someone even on their own customer support team that knows how to do everything. There have been many cases where our own team had to figure out solutions that CVENT could not help us with.

January 2021

Lesley from George Mason University - University Events

Company Size: 5,001-10,000 employees

Industry: Higher Education

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

January 2021

CVENT, Worth the Money

Overall it's been great. Cvent is worth the money, but I do see why many organizations can't afford it.

Pros

I really like the ease of Cvent and the customer support. I feel I can always get support when I need and the new FLEX path is pretty intuitive. The perks of being a member of Cvent Celebrity are also awesome. The online trainings are great for busy schedules.

Cons

While I love the customer support, I wish there was a better way to talk to the representative you spoke to prior with issues. Everyone is GREAT, but I often find I'm reinventing the wheel. While this is a negative, it is also a positive as I was able to determine alternative solutions to my problems...thus giving more options to fix a problem

Reasons for Choosing Cvent Event Management

Overall the product demo and the demo team sold us on Cvent.

Reasons for Switching to Cvent Event Management

Regonline merged with Cvent.