Aventri Software


Aventri is a cloud-based meeting and event management solution that helps businesses of all sizes across various industry verticals to manage various processes in an event's planning lifecycle.

Aventri lets users create events, manage and customize event sessions and agendas, add and manage speakers and generate customized reports. It also offers features such as email marketing, event surveys, networking and matchmaking, a seating plan manager, project management, event budget management, room and resource inventory management and venue and hotel sourcing.

Aventri offers integration with several third-party applications that include Salesforce, Silverpop, Eloqua, Clickatell, OnWire and Marketo among others. Aventri also offers users built-in APIs that help them to integrate the solution with their website and other systems.

Services are offered on a per-registration basis. Enterprise services are offered on an annual subscription basis that includes support via an online support portal, phone, email and other online resources.



38 Reviews of Aventri

Overall rating

4.58 / 5 stars

Filters:

Showing 1 - 20 of 38 reviews

June 2016

Susan from TEDxSydney

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2016

Our complicated ticketing was made much simpler!!

TEDxSydney is a one day event, with a complicated ticketing/purchasing process and many categories of attendees. In the past, we have managed this complexity via a combination of spreadsheets and home-grown databases, which has often resulted in loss of information or registrants on the day, as well as created challenges with reconciling multiple lists of registrants. We used etouches for our event this year, and it made such a difference to have one source of truth for all our registrations, payments and refunds, and to allow us to have an easy and quick snapshot of all our attendees at our fingertips.

Pros

I enjoyed having a one-stop shop for all our registrations and the super-flexible configuration capability that handled most of our complex needs. We were able to accommodate all of the attendee categories with the variety of set-up options within eReg. I also liked the ability to link events to mailing lists in eMarketing, which we only really scratched the surface with this year. Next year, we plan to integrate them together even more. We also really benefitted from the ability to print badges for the event on the day directly from etouches. Again, we did not use this to its full potential this year, so looking forward to utilising the software even more in this area next year.

Cons

One big challenge we had was the requirement to have at least one public category of attendee that, apparently, cannot be sold out. There had to be an option for people to select when they went to register. Our event is not a public event and purchases/registrations are by invite only, but invitations sometimes went out to more people than we had tickets available for or, alternatively, had an expiry date set for them. If these categories hit capacity or expired, there was no clean way to display a simple unavailable or sold out message without offering another public option.

While the software is very customisable, this flexibility does come with some downsides. There are a number of different areas/screens we had to remember to change and update if we added new categories. This was probably made more difficult by the fact that we had a lot of categories, but it did mean that a few categories did not get set-up correctly because we missed one of these many steps.

January 2017

Martin from Kellen

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2017

etouches for association management

Kellen has partnered with etouches since 2012. We have seen the company grow & prosper, and we are very pleased with the results. Top successes include continued ease of use, great customer support, good online learning, useful API, great integration between modules, great onsite experience. Some of the challenges include lack of development of the online booth sales & management module (ebooth), slow development of integration with association management systems (AMSs, such as NetForum, YourMembership, i4a...), limited scope of the appointment-scheduling module (esocial). We have used other systems, and for an all-around event management solution, or just as a registration management tool, we feel etouches can't be outdone. We feel we've been part of their development, through sharing challenges and helping design solutions. They've come a long way with their Call for Abstracts module (eselect), and we provided a lot of feedback on that in the early stages. We use ehome quite often, and it's very easy to learn & use, in support of the ereg module. We do not use the task management or budgeting solutions. We have used both emarketing and escan successfully. Their customer service department is responsive, and we are happy to report that senior management is also very responsive to inquiries (when we feel more urgency is required). We process around 10,000 registrations, plus 1000 eselect uses, annually. We chose etouches based on projected ROI and have not been disappointed. We also appreciate and utilize the system's ability to work with multiple currencies, multiple global payment gateways, and multiple languages, including Chinese.

November 2016

Julien from MPI France Suisse

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2016

Multi Event platform for association that becomes our CRM

We are organizing around 10 events per year which are our touchpoint with our members and all the community. Etouches has been first our registration software. What we value most is: Registration setup : - managing members only rate with automated filters - easy design of the pages - setup administrative invoices and other documents - management of complex information gathering (session, extra-data, share-transportation...) And also a templating of these setup to allow us to duplicate all or parts of these setup... Communication management: - manage layout of emails easily with global templates or event-specific customization - send out invitation and monitor answers - manage the "no" answer (great one) to allow you to remind only the one that did not answer in & single click - manage automated email for incomplete registration, confirmation, changes in the programme... Financial & reporting: - really easy automated report - daily email custom report (just magic for other stakeholders) and live private lists - finance management with our context (taxes are complex for association)... Sponsor management: - we also used etouches to manage sponsorship - from confirmation of packages - invoices - quota management for badges and VIP pass CRM management: we use the option of "global database" : - this include that our global DB is automaticaly updated by every single registration - we have cross events data - we can monitor engagement, loyalty - we can detect low engaged people to be proactive in the communication with them before they leave the association - we can provide detailed data about quality, quantity and interest of our community to our potential sponsors --> fully integrated with no import / export / excel skills (and time spent)

April 2018

Elvire from Colloquium

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

2 of 5

April 2018

Not a good experience at all : we do not recommend it and are now changing our software

I don't find now any benefits from this software actually, I am probably kid myself because we had a very bad experience. But we choose Etouches at the very beginning because we had the feeling that they do understand our job and our problems. the Registration module is very complete but we have the feeling that now they just want to sell their products without any willing to improve their products. Etouches is stocked in early 2010 years ! The biggest aspect of our dissatisfaction is that they don't care at all about problems in our organisation due to bugs from their software. They don't care if can't open your event and if you have plenty of participants waiting for their badge ! If you have a big events with a lot of data for each participant, the software is very slow : and as you as you report that to the team, after showing videos to proove it because that's the way they work (they always say that is due to other factor ...), the answer is this event is very big and you have a lot of data per participant ....... We are now fed up with their fake explanation on each important bugs reported and have the felling that they don't care at all.

Pros

Registration module : eReg, it is very complete and flexible.
You can manage any type of event using it, but event in this module you can find discripencies and inconsistency as everywhere in the woftware

Cons

support team : useful when you have a simple question (such as how to push a button !) but completely unuseful when you have real problem ! not a good customer services at all !

March 2016

Elizabeth from CONNECT

Review Source: Capterra


Ease-of-use

3 of 5

Customer support

4 of 5

March 2016

eReg is life changing!

eReg has changed our lives! With our previous event registration system, there were constant complaints from attendees about the registration process. To the extent that nearly all of our registrants would actually register by phone or through staff in the office. What's the point of having and online registration platform. Now 95% is done through eReg, enabling our staff to use their energy and talents on the actual event production and execution. Through the efficient use of the onsite registration and mobile check-in features, post-event wrap-up is easy and no hassle. With a few clicks and pre-drafted email templates, we can send 'thank you' emails to those that attended, 'sorry we missed yous' to those who never made it, and tax deductible notes to those who supported the event first thing the day after the event. The integration between eTouches and Salesforce has been lifesaving for us. With our previous system, unique guest lists and email lists were created for each campaign/event. After the event or campaign was complete the information would be updated back into Salesforce if time allowed, which was rare. Now we know instantly who received which emails and what program they registered for, which makes our Membership Group and Business Development teams VERY happy. There are a few things I wish could be more integrated in eTouches, but as those things come up I've been able to submit our needs through the customer support portal and eTouches continually adds them to the development queue. They constantly make updates to the different modules to increase functionality and better the user experience.

May 2018

Aimee from Kesselman Jones

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

We use eTouches for our event registrations.

Pros

eTouches is very user friendly and easy to explain to someone how to use the registration. Easy to walk attendees through the process. Many ways to customize each event as we need,

Cons

Sometimes the email system does not work with some firewalls. eTouches is sometimes hard to get to merge with other programs that we use for different parts of our events.

March 2016

Claire from CONNECT

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

March 2016

I'm thrilled with how easy eTouches has made my marketing life

I love how easy eTouches is to use, in all aspects. It's incredibly intuitive and user friendly, it meets every need that we have from setting up registrations, to marketing events, and syncing it back to our Salesforce database. It's an essential part of every event and program that we run and helps our small staff get things done efficiently, quickly, and produce really high-level materials. There are some additional features that I would like, but I've been able to submit those needs through the customer support portal and eTouches continually adds them to the development queue. They are always making updates to increase the functionality of the system. Before we implemented eTouches we had a TON of problems customizing emails, getting them out, getting attendees to convert from viewing an email to registering for an event and sometimes they would try and register for an event but just give up because our old system was so difficult to use. With eTouches we've increased all of our metrics around our digital marketing, event registration, and attendance. We do a lot of events every year (over 60) and we have a team of 3 for all the marketing and event production, so our time is really valuable. eTouches has reduced the amount of time we need to spend working in the platform while increasing registrations and revenues from our events. eTouches has literally changed the way we do business and now we have more time to work on the business, rather than just in it. This really is the most robust software on the market for event planning and management.

May 2016

Don from Fusion Productions

Review Source: Capterra


Ease-of-use

3 of 5

Customer support

5 of 5

May 2016

Robust suite of software that helped us take our executive event to a new level

The etouches suite offers support for absolutely every aspect of event planning and management imaginable including: registration, emarketing, dynamic agenda, social media integration, seating charts, call for papers, budgeting, project management, customized reports, an event mobile app, and a platform to build a complete event web site within the system. etouches helped us to achieve organizational efficiencies so we had less duplication of effort, better communication around event tasks, and we were able to engineer standard internal processes to meet our aggressive deadlines. With this suite, company executives are able to get whatever reports they want on the data collected. Meeting professionals are able to keep track of registrants, seating, meal preferences, etc. and administrative staff can track invoices, budget, and project milestones. It's one platform that everyone can interact through - including our attendees. The mobile app was extremely well-received by our community. They were engaged, found the app easy to use, and even after our event was over, we have continued to use the app to reach out as we begin our pre-event marketing for next year. Because the system is so robust so highly customizable, it does require training. Also, depending on features some configuration may be required. Note that they do offer additional professional services for those who need it. Through our strategic partners at (C)Systems, we received exemplary support and quick response times.

July 2016

Maarten from Scribe Software

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2016

It's Event Excellence

We use eTouches to give us all the functionality that we need to organize and execute our events. eTouches integrates perfectly into our Marketing Automation platform which allows us to completely streamline all our business process.

Pros

It's a great solution because they focus on the aspects specific to events. They also offer a lot of connectivity into other systems, something a good marketing solution cannot do without.

Cons

There should be more people using this software. This would allow them to grow and develop even more functionality.

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

November 2018

Personalized Events

Pros

Aventri was previously e-touches. Under the Aventri label, the integration with PayPal and Payflow Payment Processing has been extremely simplified and works great! Presents a nice looking event page, with good functionality. Looking forward to trying out the Mobile event app.

Cons

Cost, definitely on the high side. A bit confusing trying to find some options. Hard to determine what is set at the event level vs the company level. Reports could be a bit easier as well.

January 2016

Jennebeth from CEO Clubs Network

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

January 2016

Excellent Platform and User-Friendly: The best way to manage events

It's an all-in-one event management module. We've been using etouches for a year now and it's worth to keep it as registration is process is made-easy. No difficulties on any integration and creating your entire registration process. They have a ready-to-use templates that you may use if you are not a "super-techy" person like me. Uncomplicated in terms of monitoring your registration process like generating attendee list, incomplete registration list and several other reports. They have also an option to pre-populate your registration system which is very useful to an organization like us, CEO Clubs Network so when our members/clients started the registration, after they enter their email addresses, the software will immediately fill in the other information in the system so our members will just click their chosen category and then they are done! You may also take advantage on the other services of the software like the emarketing and emobile and many more. They have excellent support team and expect a quick response when you submit a ticket. They have extensive knowledge base videos that are very helpful. All-in-all, we are very thankful to bump into this software it is really helping us manage our events well.

March 2018

Genevieve from Advanced Medical Education

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

March 2018

Etouches made registration management easier.

User-friendly and good training materials. We also appreciated the customization capabilities.

Pros

We loved that etouches software allowed more freedom for us when working with registrations, and was really user friendly. We appreciated that it was easy to train all of our registration staff to use this platform on-site prior to a meeting. Additionally, the customer support and training materials were good for our needs.

Cons

Even more customer service would have been great. And adding more keyword searches when looking through the support materials.

January 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Making Events Easy

In order to reduce complexity we are moving to Aventri, which will be able to manage a large amount of the workload and coding that the current systems needs.

Pros

The web interface and easy to program options make Aventri a simple process for basic event management and allows you to put all the elemtns in one place. The interaction with other packages is also very reliable and easy to set up, especialy the interface with Saleforce.

Cons

If possible there can be too many options and the limited number of fields can cause an issue, especially it there are sub questions whcih take up one of the slots. There is also a loss of some functionailty with the simplification of the system.

May 2015

Elizabeth from Minerva - Technology, Resources & Information

Review Source: Capterra


Ease-of-use

2 of 5

Customer support

4 of 5

May 2015

Almost there but still a beta test

While the intention of the eTouches software modules are right on target they have not been successful (yet) at thinking though the processes all the way to the finish line. If you choose to use this software be prepared to spend a lot of time working out the nuances to fit your needs. Tech support is lovely and helpful but the documentation is poor at best. They have a lot of information but the information doesn't let you understand how the actions in one area affect the outputs in other areas. Which items you must layout first to insure success in the later aspects of your planning. eSelect has a long way to go and I have been assured that the next version will be vastly improved. For instance, don't bother to create the "custom merge codes" for each custom field, they don't work; tech support knew that immediately when we called. However we only called after spending a considerable amount of time setting the fields and custom emails up. There is no indication in the software that these fields are un-usable and in fact you are prompted to create the "custom merge code" each time you create a field. I am keen to see the next version of the software because these folks are close but at this point the software has cost us more time than it has saved us. We ended up re-creating all of our own email downloading two different reports from eSelect, manually merging the reports into spreadsheets in order to generate the needed emails to authors. It took 6+ hours to re-do the job and in the end we used MS Word and Outlook to address the process. Wishing them luck - but will need some good proof before our company pays considerable money to wind up being a beta tester for their products again.

May 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2018

Great event registration software!

Pros

Easy to use, user-friendly event registration software with a great support team and great customer service. I love the reporting features and how I can quickly send a snapshot of the meeting details to show where we are.

Cons

It has been a pleasure to use so far. I haven't had any bad experiences with customer support like some others have mentioned.

February 2016

Dave from AFR Event Furnishings

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

February 2016

AFR has been working with Etouches for over 5 years now and it has been a 5 Star plus Experience!!

Style, quality and service define AFR Event Furnishings. We pride ourselves on being an event furniture rental partner that helps create exceptional, one-of-a-kind events for clients in Los Angeles, Las Vegas and nationwide. As part of our Marketing Campaign we produce several Showcase Events around the country and Etouches has been our Preferred On-line Registration partner for over 5 years now. We cannot express how thankful we are for the professionalism and the Quality of service that Etouches have provided to our team. The software made the registration process easy from start to finish. The platform was used for our invitations, sponsor recognition, on-line registration, attendee name tags as well as electronic check-in and several post-event reports. We were able to register thousands of attendees without any error thanks to the Etouches software and their expert team!!

April 2014

Simon from SWA

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

April 2014

To infinity and beyond....

We have used etouches for many events over the last three years. Powerful and flexible, it is easy to use out of the box for simpler meetings, while its rich set of features is capable of supporting the most complex of meetings - and much more. And, as a bonus, if you have a problem that isn't covered by their extensive knowledge-base, the etouches support team is helpful and responsive - round the clock. This isn't a toy, it will reward the curious, the demanding and those ready to explore its full potential to enhance their meeting design. Pros: Great communications tools, great registration form designer, great custom report generator. An almost perfect set of all the basics that every event manager needs; plus so much more that can be used to add value to any meeting. Cons: Nothing significant that comes to my mind; and if there are any, etouches will be working hard to address them

May 2016

Kirsten from The Bayley Group

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

May 2016

Our favourite

As event planners, we have tried a few different softwares, but etouches is definitely our favourite one. It offers the most features while being user friendly. The interface is appealing and it's easy to find your way around on the back-end of this software. Not sure why Surveys & Feedback isn't checked off on the features list, because it does include it, and quite extensively. It also has a mobile app feature, which could be enhanced as it's not quite equivalent to some of the apps on the market. The flexibility with name badge creation is next to none - you can design, create and filter any way you like. It will automatically decrease font sizes if the text is too long, and you can colour-code by registration category, and more. Feels like playing when working with this software!

March 2016

Lizette from PCO Alliance Network

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

March 2016

e-touches = events made easy!

I only came on board to manage our event after invitations was sent out - I missed out on training and the initial process. After an hour of training I took over - it was painless. Once I was familiar with the basics of the system it was a pleasure to run the event! Information/lists are available and correct Online registrations a bit of a challenge - not e-touches though, registrants' mistakes (but very easy to sort out on e-touches) Payments/refunds 100% manageable and accurate Onsite registration - again, should be easy and accurate, except for registrants who changed places with others without prior heads up Badge management was never as easy as with e-touches! Lastly - there is always someone available to assist - whether a telephone call or an e-mail. Thank you e-touches!

March 2016

James from Oliver Kinross

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

March 2016

Amazing software!

We have been using etouches for all our events for online registration as well as email marketing and the performance is terrific! etouches is easy to use and very user-friendly. We just need to set up several templates and with a few clicks then our email campaigns are ready to go. It also allows us to analyze the data and generate specific email lists from time to time,which is very important as we would be able to adjust our marketing plans for the events depending on the data. It saves us much time in doing tedious jobs and allows us to put more effort in event production and execution. We are now more efficient at work because of this amazing software! We would definitely recommend etouches for event planning and management.