About Picatic


Picatic is a cloud-based event management solution used by mid-size and large businesses to market events, manage ticket sales and capture customer data.

Users can create an event page with a custom URL, single-page checkout and credit card processing. The platform helps generate code for an embeddable widget, so users can sell tickets from their existing website.

On the event dashboard, users can view up-to-date sales reports and download attendance lists. Advanced analytics are included for tracking and analyzing marketing efforts.

Additional features offered by Picatic include the ability to create discount codes and access codes for “hidden” tickets, and also an integration with MailChimp for email marketing campaigns.

Mobile apps for iOS and Android allow users to scan barcodes with their device’s camera for mobile check-in.

Picatic offers services on a per-ticket basis that include support via email and through an online knowledge base.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

127 Reviews of Picatic

Average User Ratings

Overall

4.61 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(83)

4 stars

(39)

3 stars

(5)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 127 reviews

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May 2018

Phil from Bow Valley College

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

May 2018

Well-rounded event management tool for non-profits, small, and medium businesses

This software provides a single tool for our department of four to create, administer, and market events to our clients and prospective market.

Pros

I've used Picatic across a two post-secondary institutions and with multiple non-profit groups. Picatic provides flexible and easy-to-use tools to handle registrations, check-ins, payments, and communication for your event. The crux of the system is in the ability to quickly create an attractive and responsive basic event registration in very little time. The ability to collect robust, custom information from clients is very helpful. Recently-added capacities to work in teams/groups and to manage events with multiple dates are very welcome. Support staff are quick and helpful.

Cons

Some of what makes the software the simplest/friendliest also causes some restrictions - i.e. the survey tool is limited in its configuration options meaning you cannot structure/validate the data, or the multiple parties cannot register together (parent with child, spouse with spouse).

March 2016

Amanda from Sun Country Highway

Company Size: 11-50 employees

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

March 2016

Easy to use ticketing product with a very reasonable price tag

Our company needed registration for two different types of events, a race/rally and a tour. Being completely new to the event space, we didn't realize how useful the management tools would be. The attendee lists, analytics, and email tools were crucial. In addition, Picatic's interface is really user-friendly. Our team had varying degrees of computer skill, and no one had a problem navigating the management tools. We required support to issue a complicated refund, their support team was prompt and friendly when dealing with our team and customer. Overall we've had a great experience with Picatic's product and team.

Pros

As mentioned, the management tools were a huge asset to our event. Now that we've used them we'd have a hard time living without downloadable entrance lists, attendee surveys, Google analytics, and Mailchimp integration. Picatic's interface is also really nice, it was user-friendly and intuitive.

Cons

There are a few features missing. (I understand that start-ups need to start somewhere and build up) We would love the ability to add time zones and close an even early. We would love to take advantage of their API for future events - a more seamless check-out that looks like part of our website will be really beneficial.

May 2018

Mike from Off Track Events

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Functionality

4.0

May 2018

Simple And effective

Pros

Super easy to use and doesn't have any glitches. It is super quick and easy to set up events update them and pull up reports at a glance

Cons

Wish that I could do T-shirt sizes and add-on items on the app when checking people in. Its a huge deal for a large event

May 2018

Jennifer from JENNIFERSPARKS.CA

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

Outstanding platform that handles my events like I have a team working with me!

Pros

I love that it is so easy to use. The structure is intuitive and it is easy for my clients to use as well. There are lots of features that allow me to host my event the way I want to - I can set it and forget it! Love the updates that come to my inbox and the ease of refunds and the customer support is AMAZING!

Cons

I love it all. There is nothing that I do not like about this software platform. I would love one spot to download reports in easy PDF format for my accountant :)

May 2018

Jennifer from Natrolite Event Management

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

As an event planner, I am looking for ease of use for myself and my clients - Picatic does it all!

Pros

- Ease of use for setting up events
- Donation options for fundraisers
- Quick and easy to set up your account initially
- Reports available to event organizers
- Being able to mass email attendees
- Comp tickets easily setup and distributed
- The Picatic app for checking in patrons
- Quick and friendly customer support
- Up to date on trends and technology
- Choice to pay or pass on the ticketing fee

Cons

I have yet to find a Con with Picatic. I have been pleased with my experience on the multiple events that I have setup.

May 2018

Michelle from Editors Canada

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

The Picatic interface is very easy to use and we have always had great customer service.

Pros

I love how easy it is to manage our events through the website. We can gather all the information we need through the surveys and the Picatic collects everything into useful reports that we can download and save. This cuts down on the need to go back and forth by email with registrants.

Cons

In the past we have had some trouble with cutoff times between early-bird and regular ticket sales, but the Picatic team was very responsive and have made changes to address this. We found this aspect easier to navigate with recent events.

April 2016

Anonymous

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

April 2016

Picatic is Great!

I have used Picatic for 2 events now (one Halloween Fundraising Event and one to ticket an Independent Film screening), and I absolutely love the service. The main appeal for me is its user friendly interface and customizable nature. For both events, I have been able to set up very aesthetically pleasing pages with custom graphics, posters and videos. I also very much appreciate that all customer information is collected and a guest list is complied for you.

Pros

-There is always support available if you run into troubles. I personally have rarely needed to use the customer support because the set up process is very easy to follow.
- Donation feature and customer survey features are great additions to the regular ticketing app.
- Visual customization easily done.

Cons

- When loading a video onto your page, I noticed that it can only appear at the top of the page. It would be cool to be able to imbed this anywhere on the page, just like you can imbed photos.

May 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

May 2018

A classic site for ticketing.

The features are ample for a good ticketing site, and the customer service is really good.

Pros

It is easy to use this system. It is great it has different features available. A big pro is that Picatic is always innovating new features for a better customer experience.

Cons

The price has increased significantly over the past few years. This has been a challenge for our nonprofit organization that does not make as much money as a hospital foundation or foodbank so it is posing a challenge that could eventually direct us elsewhere.

June 2015

Jane Ellen from JEF Event Services

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

June 2015

Great Canadian Product for Events

It is awesome that a Canadian company has come up with a way to give events a free service. Setting up tickets & the ticket website was very easy. One does not need to know any coding language making this a very appealing system to volunteer/charitable groups. If you are in need of a simple system, this is an event ticket system for you. I would highly recommend it to volunteer/charitable groups running an event that need a simple registration system with a ticket output. I personally look forward to the system evolving. Currently the additional fields answers download in a separate report known as "Guest Surveys", thus having to merge the entrance list and guest survey list together for a complete report - if you are not good at excel, this would be a hindrance. As well, you can't run multiple events, with different bank accounts, under one Picatic account. As an event planner who has multiple clients, with multiple events, this means running multiple accounts and is inconvenient. All in all, it is a great system that just needs some time to evolve. I love getting my weekly sales reports in my inbox - I don't have to go into the system to see how the tickets are selling. Thank you Picatic - I can't wait to see what you do next!

May 2018

Tracey from NCARF

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

May 2018

Was able to upload information quickly.

Pros

Takes credit card payments and easy to edit. Can pay for multiple "tickets" at one time. For the most part was user-friendly for the attendees when registering, although a few did have difficulties with payment.

Cons

Not as user-friendly as I hoped. Had to contact CS frequently because the process to make things active was not super self-explanatory. Event attendees did get confused as to if they had to bring their "tickets" to the event.

May 2018

Nashelley from Imagine H2O

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2018

Easy to use platform, visually pleasing, more functionality than other ticketing sites

Pros

Easy to use, easy to integrate onto website; good flexibility in design; customer service team is quick to help

Cons

Some limitations in the functionality, but Picatic may already be working to remedy these - front of mind is that with promo codes, we can't limit the number of tickets that can be purchased with that code, we can only limit the number of tickets that can be purchased per ticket type... would like more flexibility with codes and ticket types. I'd also like to be able to view full lists, which promo code was applied, and reorder the lists online rather than having to download each time.

May 2018

Dave from Polytier Software

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

May 2018

I've used a variety of ticketing systems this is the most flexible while being easy to use.

I've sold a lot of tickets to events through this system. It is my go-to ticketing system these days.

Pros

I run a series of festivals and always need different ticket pricing tiers and discounts. This system makes that really easy to do.

Cons

Could be some better exporting of sales for accounting. The door reports are great, but I'd like to export out a summary of sales for reporting to stakeholders and export transactions to an accounting system.

May 2018

Sara from Magnify Learning

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

4.0

Functionality

2.0

May 2018

I've enjoyed some of the feature as the ticket designer, but our customers have had many issues.

Using this product helped me learn what features I truly need and am looking for in a ticketing service so that I could make an informed decision on the next company we choose.

Pros

I like the sleek, professional look of Picatic. I like that it easily integrates with our website. I've had helpful customer service.

Cons

I don't like that it makes me create the same survey every time I make a new ticket. I don't like that to pay with an invoice customers have to click "OFFLINE", which is very confusing and often unclear that this option will allow them to do an invoice. I don't like that I can't customize the email or the invoice that goes out to customers after they've bought a ticket. I don't like how much time I've spent manually putting in customer information because so many of them have had trouble using this product. :(

June 2018

Bonnie from Pique Ventures (Pique Venture Management Inc.)

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

June 2018

Reliable platform for hosting events - looks great and gaining traction.

Easy to use for free and paid events, easy to manage RSVP list.

Pros

Easy to use and looks great. Great user interface for both event creators and for event attendees. Happy to use a made-in-Canada solution for my local events.

Cons

Doesn't have the same level of adoption in US and UK (where I have hosted events before). My audience/attendees in those geographies are still more familiar with registering for events via Eventbrite.

May 2018

Sabrina from Acacia HR Solutions

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support