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Carpet Cleaning Software


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Housecall Pro logo
 
Housecall Pro is a cloud-based field service management app for service professionals to automate their workflows. This solution includes a native mobile app and complementary web portal and serves a wide range of industries, such... Read More
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Housecall Pro is a cloud-based field service management app for service professionals to automate their workflows. This solution includes a native mobile app and complementary web portal and serves a wide range of industries, such... Read More
 
WorkWave Service logo
 
WorkWave Service is a cloud-based field service solution. It offers mobile and desktop applications to connect field workers to the office to provide visibility into what’s happening in the field. The mobile applications allow field... Read More
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WorkWave Service is a cloud-based field service solution. It offers mobile and desktop applications to connect field workers to the office to provide visibility into what’s happening in the field. The mobile applications allow field... Read More
 
Verizon Connect Work logo
 
Verizon Connect Work is a cloud-based field service solution that allows users to organize schedules, manage and track job progress and manage dispatching process. Office and field workers can receive job information and updates on... Read More
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Verizon Connect Work is a cloud-based field service solution that allows users to organize schedules, manage and track job progress and manage dispatching process. Office and field workers can receive job information and updates on... Read More
 
Service Cloud Field Service logo
 
Service Cloud from SalesForce is a cloud-based customer service management solution that is designed to initiate customer service activities from anywhere. Built on the Salesforce1 Platform, Service Cloud works to centralize and optimize... Read More
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Service Cloud from SalesForce is a cloud-based customer service management solution that is designed to initiate customer service activities from anywhere. Built on the Salesforce1 Platform, Service Cloud works to centralize and optimize... Read More
 
Mobiwork MWS logo
 
Mobiwork MWS is a suite of field service solutions that features GPS tracking, inventory management, billing and invoicing, work order management, electronic forms, scheduling and dispatch and contact management. It offers cloud-based... Read More
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Mobiwork MWS is a suite of field service solutions that features GPS tracking, inventory management, billing and invoicing, work order management, electronic forms, scheduling and dispatch and contact management. It offers cloud-based... Read More

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AgileField logo
 
AgileField is a cloud based platform and mobile application with a suite of field service solutions. AgileField aims to get the right technician, with the right equipment and the right materials to the right location to complete... Read More
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AgileField is a cloud based platform and mobile application with a suite of field service solutions. AgileField aims to get the right technician, with the right equipment and the right materials to the right location to complete... Read More
 
Launch27 logo
 
Launch27 is a cloud-based online booking solution suitable for service businesses of all sizes. Key features include customizable online booking forms, availability calendars, appointment notifications and online fee payment. Launch27... Read More
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Launch27 is a cloud-based online booking solution suitable for service businesses of all sizes. Key features include customizable online booking forms, availability calendars, appointment notifications and online fee payment. Launch27... Read More
 
ServiceVelocity logo
 
ServiceVelocity is a field service solution that enables service teams to schedule jobs, access work orders, update tickets, find relevant manuals and knowledge bases and track inventory. ServiceVelocity securely connects information... Read More
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ServiceVelocity is a field service solution that enables service teams to schedule jobs, access work orders, update tickets, find relevant manuals and knowledge bases and track inventory. ServiceVelocity securely connects information... Read More
 
IFS Field Service Management logo
 
IFS Field Service Management (FSM) offers tools that cover the entire service lifecycle. The solution is available on-premise or in the cloud, and it can be configured to meet the needs of organizations in a number of field service... Read More
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IFS Field Service Management (FSM) offers tools that cover the entire service lifecycle. The solution is available on-premise or in the cloud, and it can be configured to meet the needs of organizations in a number of field service... Read More
 
Fleet GPS tracking by High Point GPS logo
 
High Point GPS Tracking and Dispatch is a web-based solution designed to help companies coordinate and track their fleet of vehicles in real-time. Each vehicle is installed with a tracking device with a constant satellite and cellular... Read More
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High Point GPS Tracking and Dispatch is a web-based solution designed to help companies coordinate and track their fleet of vehicles in real-time. Each vehicle is installed with a tracking device with a constant satellite and cellular... Read More

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vx Field logo
 
Verisae is a powerful global provider of cloud-based, SaaS software that helps large retailers automate their maintenance, energy, field service, and remote monitoring programs. With Verisae’s vx Field for Mobile Workforce Management,... Read More
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Verisae is a powerful global provider of cloud-based, SaaS software that helps large retailers automate their maintenance, energy, field service, and remote monitoring programs. With Verisae’s vx Field for Mobile Workforce Management,... Read More
 
Oracle Service Cloud logo
 
Oracle Service Cloud is a cloud-based omni-channel customer service solution that enables customer service organizations to provide personalized support via web self-service, phone, email, chat and social channels. Service Cloud offers... Read More
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Oracle Service Cloud is a cloud-based omni-channel customer service solution that enables customer service organizations to provide personalized support via web self-service, phone, email, chat and social channels. Service Cloud offers... Read More
 
Greentree4 logo
 
MYOB Greentree is a cloud-based enterprise resource planning (ERP) solution that provides organizations of varying sizes and industries with customizable distribution management software. Businesses in 3PL, automotive, chemicals, petroleum,... Read More
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MYOB Greentree is a cloud-based enterprise resource planning (ERP) solution that provides organizations of varying sizes and industries with customizable distribution management software. Businesses in 3PL, automotive, chemicals, petroleum,... Read More
 
Jobber logo
 
Jobber is a cloud-based field service and landscaping solution designed for small and midsize businesses. The solution offers features like scheduling, invoicing, a client database, quotes and more. The scheduling module allows users... Read More
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Jobber is a cloud-based field service and landscaping solution designed for small and midsize businesses. The solution offers features like scheduling, invoicing, a client database, quotes and more. The scheduling module allows users... Read More
 
ScheduFlow logo
 
ScheduFlow by Duoserve is a hybrid appointment scheduling solution that helps users create, view and edit schedules in real-time. The solution allows users to set up customized calendar view that helps them to compare days' activities... Read More
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ScheduFlow by Duoserve is a hybrid appointment scheduling solution that helps users create, view and edit schedules in real-time. The solution allows users to set up customized calendar view that helps them to compare days' activities... Read More

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eMaint X3 logo
 
eMaint X3 is a cloud-based Computerized Maintenance Management Software (CMMS) solution that features facilities management, work orders management, preventative maintenance, purchasing and inventory control, cost tracking and reporting... Read More
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eMaint X3 is a cloud-based Computerized Maintenance Management Software (CMMS) solution that features facilities management, work orders management, preventative maintenance, purchasing and inventory control, cost tracking and reporting... Read More
 
BookedIN Appointment Scheduling logo
 
BookedIN is a cloud-based appointment scheduling app created for booking appointments and collecting payment for services. The platform allows users to set up automatic confirmation messages, reminders and notification reciepts. It... Read More
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BookedIN is a cloud-based appointment scheduling app created for booking appointments and collecting payment for services. The platform allows users to set up automatic confirmation messages, reminders and notification reciepts. It... Read More
 
GorillaDesk logo
 
GorillaDesk is a cloud-based field service solution suitable for cleaning services, commercial equipment, electrical services, pest control, plumbing and property maintenance organizations. The solution is suitable for small and midsize... Read More
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GorillaDesk is a cloud-based field service solution suitable for cleaning services, commercial equipment, electrical services, pest control, plumbing and property maintenance organizations. The solution is suitable for small and midsize... Read More
 
Repsly logo
 
Repsly is a cloud-based field service management solution designed for mobile sales teams. It is suitable for small to midsize businesses across a variety of industries. With Repsly, users can track representatives’ locations and... Read More
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Repsly is a cloud-based field service management solution designed for mobile sales teams. It is suitable for small to midsize businesses across a variety of industries. With Repsly, users can track representatives’ locations and... Read More
 
Loc8 logo
 
Loc8 is a cloud-based platform that allows users to create and send quotes, manage their jobs and their teams and gain financial insights about their operations. With Xero and QuickBooks integrations, all invoices can be created, managed... Read More
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Loc8 is a cloud-based platform that allows users to create and send quotes, manage their jobs and their teams and gain financial insights about their operations. With Xero and QuickBooks integrations, all invoices can be created, managed... Read More
 

Buyer's Guide

by Taylor Short,
Market Research Associate
Last Updated: September 11, 2018


Carpet cleaning software falls under the larger umbrella of field service solutions that are based on work orders. It helps to facilitate the scheduling and tracking of jobs, billing and payment collection, communication and more.

This guide will cover the various features of carpet cleaning software that help field service and carpet cleaning companies operate more effectively and efficiently.

Here's what we'll cover:

What Is Carpet Cleaning Software?
Common Features of Carpet Cleaning Software
What Type of Buyer Are You?
Benefits and Key Considerations

What Is Carpet Cleaning Software?

You may be asking why you need specialized software to manage a small or even midsize carpet cleaning business. The main reason is that it can simplify most time-consuming tasks, such as responding to customer emails and calls. It can also reduce the risk of missed appointments and help you with staff scheduling.

Using separate tools to manage your service requests, track accounts and schedule employees can take a lot of time and increase the chance of human error.

Carpet cleaning Software with GPS tracking; Housecall Pro

GPS tracking in Housecall Pro

By integrating these tasks on one single platform, you can see the exact state of your business more clearly. Moreover, some software options also provide smartphone apps, so your staff can update a job's status from the field.

An integrated software platform can increase efficiency and reduce overhead costs in the long run. It can also eliminate paperwork and provide a more reliable record of job history and customer accounts.

Common Features of Carpet Cleaning Software

Here are some common features of carpet cleaning software:

Work order management Organize work order requests to make accurate estimates or proposals for each job. Helps prioritize and schedule jobs and invoice customers.
Workflow management Manage workflow by the day, week and month by syncing your work calendar to the work order management feature. This will help you schedule employees based on their availability, task duration, travel time to the job site etc. Some solutions also include timesheets and time-tracking.
Invoicing, billing and payments Keep an accurate record of each job for easier payment. A payments platform securely stores crucial data such as credit card information for recurring payments. You can also track balance amounts and payments due. Generate invoices on site using mobile invoicing functionality.
Client communication Send clients emails, text messages or alerts about new work requests, upcoming appointments or completed jobs. Keep records of past invoices, emails, texts, phone calls etc. Offer work request forms through your website and social media channels.
Customer relationship management Maintain a detailed database of customers, contractors, property owners etc. Customer relationship management (CRM) software helps you track existing clients, leads and sales opportunities, as well as potential customers.
Routing and scheduling Create accurate estimates of job schedules (based on time for a task) and routes (grouped by zip codes) for efficiency. GPS tracking can integrate schedules with maps, making it easy to locate employees.
Equipment tracking Track the status of equipment to maintain accurate and complete service records. This helps you schedule regular maintenance and manage your current schedule based on which equipment is available.
Reporting and analysis Gain insights over time on how the business is performing through reports and analytics that track schedules, revenue, expenses, routes and more.

What Type of Buyer Are You?

What your carpet cleaning business needs in a software platform will depend on your size, number of employees and other factors. Here are a few common types of cleaning businesses, and what they should look for in a software platform.

Single-person cleaning business. These businesses are restricted by geography and manpower. Solutions that offer robust mobile apps are ideal, so you can manage your business while in the field.

Multiperson business. A multiperson business usually has two or more service employees, a manager/owner and possibly other support employees, such as a receptionist. At this size, a detailed workflow management tool is essential, so the admin user can track schedules, jobs, changes and customer queries and requests.

Contractor or third-party service provider. These businesses mediate between customers and cleaning companies. They may work with one or more cleaning businesses, which would require multiuser access and more than one admin account.

Multilocation business. While the above business types may be largely focused in one particular geographic area, multilocation cleaning businesses require a more complex setup. They may also need their cleaning software to integrate with other systems, such as human resource management, accounting or help desk software.

Benefits and Key Considerations

Carpet cleaning companies can benefit greatly by using software that helps them run their business more efficiently and increase revenue. Here are some of the top benefits:

  • Avoid costly scheduling errors. Creating schedules manually is time-consuming, and it can also be costly if there are errors. Software can automatically account for how long a job will take, based on the average time spent on tasks earlier. Real-time routing can help employees avoid traffic jams or being late for a job.
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  • Increase efficiency. Automation helps you eliminate redundant processes and reduces manual effort and time. You can save tons of money by cutting down on administrative work.
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  • Improve customer satisfaction levels. An organized schedule lets you focus on each job without having to rush from/to other jobs, which can affect how satisfied customers feel. Also, customers will appreciate having the ability to schedule appointments through your website or social media channels.

While these benefits can help transform your business, be sure to do your due diligence when choosing the right software for your needs. Keep in mind the total cost of any software option, and whether it requires a one-time fee or an ongoing subscription.

You will also want to schedule enough time to thoroughly research any software option you're considering, and to schedule demos with multiple vendors. Also, be sure to budget time for software setup and installation, and to train staff on the new software.

 

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