Odyssee Service Software
Odyssee Service is a cloud-based field service platform suitable for businesses of all sizes. It offers tools for communication between external service teams, field service planners and customer service representatives.
Users can manage invoicing, work orders and client approvals on site by accessing Odyssee on a mobile device. Users can access information about current jobs, invoicing and materials in real time. The contract module helps manage service level agreements, preventative maintenance schedules and customer contracts.
The service scheduling module lets users schedule jobs, access schedules for individual service staff and see where jobs are located. Field service staff can use the time registration module to track hours worked, and managers can produce status reports to track output. An online customer portal allows clients to stay updated on the status of their work orders.
Chat, email and phone support are provided. Pricing is per user per month.
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Contract service hours -
Service model -
Job overview -
GPS tracking -
Schedule -
Job status
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10
3 Reviews of Odyssee Service
Jennifer from The Opl Group
Specialty: Transportation
Employees number: 501-1,000 employees
March 2018
March 2018
Not configurable and therefore obsolete
Pros
I actually was very pleased with the platform initially - it made my job of creating mil std 29 labels a breeze as long as they were very simple shipments
Cons
You are using software that is shared by ALL OF THEIR OTHER CLIENTS. Normally this wouldn't be an issue, except our company processes shipments with DCMA very differently and therefore, our requests for modifications would negatively affect everyone else using it
Wolf from Productive Vision t/as Schumacher Partners
June 2018
June 2018
This is a fantastic Online and Offline Tool for service personnel!
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Perfect service capabilities. Very cost-effective particularly compared to local solutions .
Pros
Online plus Offline.
Ties in nicely with our Exact Cloud ERP solution.
Multi-language capability. For us and other clients both German and English support is mandatory for our market.
Cons
There is absolutely nothing negative to say about this grear SaaS tool. Ourselves and our clients love this fantastic tool!
Markus from MSLaw
June 2018
June 2018
Well structured and easy to handle.
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
An affordable field service software which offers a) a multi-worker time and route planner, b) a customer portal, c) contract management feature and d) multi-language option is pretty unique.
Cons
each admin requires an own license - license price should solely depend on number of field service staff; annual license fee is payable in advance; currently a native interface is available only for "exact" bookkeeping software (a native interface for "Sage" cloud products is planned, as I understand)
Response: Odyssee Mobile, Odyssee Mobile
Date: June 2018
June 2018
Thank you for your review. The reason why admins pay equally a license is because they have just as many features for planning and administration than technicians in the field. Also we are indeed working on a connector to all sage products and have already existing connectors to Exact Online, SAP& NAV.
