About Oneserve

Empower your entire team to constantly improve business efficiencies and maintain superior customer satisfaction with our Field Service Management software. Oneserve provides you with all the tools needed to seamlessly unite your office team with their field-based colleagues. Intelligently schedule jobs, record job progress, reorder parts and monitor performance, all in one system. Designed to help you always achieve better, Oneserve is simple to configure and intuitive to use.

  • Oneserve users can get clear visibility of their financial and operational performance with real-time financial analytics.
  • Front line teams are provided with complete visibility of their day, directly via their mobile device, online or offline.
  • Accurate billing features ...

  • Read More

    Supported Operating System(s):

    Mac OS, Web browser (OS agnostic), Windows 10

    6 Reviews of Oneserve

    Average User Ratings

    Overall

    4.5 / 5 stars

    Ease-of-use

    4.5

    Value for money

    4.5

    Customer support

    4.0

    Functionality

    3.5

    Ratings Snapshot

    5 stars

    (3)

    3

    4 stars

    (3)

    3

    3 stars

    (0)

    0

    2 stars

    (0)

    0

    1 stars

    (0)

    0

    Likelihood to Recommend

    Not likely

    Very likely

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    Showing 1 - 6 of 6 results

    Do you use this product?Write a review

    March 2018

    Anonymous

    Verified Reviewer

    Company Size: 11-50 employees

    Time Used: Less than 12 months

    Review Source: Capterra


    Ease-of-use

    5.0

    Value for money

    4.0

    Customer support

    5.0

    Functionality

    3.0

    March 2018

    Very professional management system.

    Pros

    Onserve was one of the best investments PPVS made. Our turnaround in quotations has increased significantly and modernised the companies management structure.

    Cons

    The only thing I would flag is when buying the software we initially was told we would have access to a client portal, however when we come to implement this early part of this year we have been quoted a charge for this so we are making do for now but something we definitely want to invest into.

    Response from Oneserve

    Replied October 2018

    Hello, Thank you very much for your review of Oneserve and sharing your experience with others here on Capterra. To hear that we modernised the companies management structure, you have seen an increase in quotations and we were one of the best investments to you is exactly what we aim to help our client partners achieve! I understand you are now using the client portal so we hope this is working well for you now too. Thank You again for your review! Kind Regards, The Oneserve Team

    March 2018

    Adrian from Dry Risers Direct Ltd

    Company Size: 11-50 employees

    Industry: Construction

    Time Used: Less than 12 months

    Review Source: Capterra


    Ease-of-use

    5.0

    Value for money

    5.0

    Customer support

    4.0

    Functionality

    4.0

    March 2018

    VG! Does what it says on the tin.

    Pros

    Ease of use and easy to implement. We were using it within 1 day. I like the expandability which future proofs the solution within the organisation.

    Cons

    Nothing really I suppose. If I was pushed the only gripe would be the cost of the interface to Xero, our finance solution.

    Response from Oneserve

    Replied October 2018

    Hello Adrian, Thank you very much for your review of Oneserve. It is great to hear that our software is easy to use and its expandability will mean we fit with your businesses future needs. Both are so important to us. Kind Regards, The Oneserve Team

    August 2015

    Alex from Emmdee Building Services

    Time Used: Free Trial

    Review Source: Capterra


    Ease-of-use

    5.0

    Customer support

    5.0

    August 2015

    Good operational product which is easy for all to use

    Oneserve is an easy product to learn and use which means staff at all levels are able to learn the basics very quickly. It is versatile and can be adapted to the individual business needs, and at different levels in the business. It is a very good operational tool. The Standard reporting suite is lacking but information can be obtained through exports from searches or add on reporting package but this comes at additional cost. The helpdesk are very good and queries answered quickly, however, change requests can sometimes take a while to be implemented.

    August 2015

    Liam from MCP Property Services Ltd

    Time Used: Free Trial

    Review Source: Capterra


    Ease-of-use

    5.0

    Customer support

    2.0

    August 2015

    Intuative and clear.

    It is not a CRM so has limitations with jobs which a speculative. Report are clunky. It is difficult to have overview of individual clients for which we deliver differing work streams, making monthly meetings difficult as the information extraction from OneServe is problematic. As we have a number of clients we would much prefer loading jobs under a client then work stream for that client rather than simply on a work stream this would traceability and capturing performance data for client rather than work streams.

    August 2015

    David from North West Leicestershire District Council

    Time Used: Free Trial

    Review Source: Capterra


    Ease-of-use

    4.0

    Customer support

    5.0

    August 2015

    Oneserve Scheduling and Appointment System for In House Repairs Team

    A really good product which has helped to improve efficiencies with regards appointing and scheduling of responsive works for the in house repairs team. Simple to use and easy to configure and build on. We are currently working with Oneserve to expand the system in support of other activities currently undertaken by the repairs operatives. Customer Service is first class, with pro-active account management team working to ensure that we receive the best service possible.

    August 2015

    Chris from Pyramid Plus London Breer Grp

    Time Used: Free Trial

    Review Source: Capterra


    Ease-of-use

    4.0

    Customer support

    4.0

    August 2015

    The software is intuitive to use and allows for customer configuration the product has a good road m

    The product lacks detailed reporting as part of the standard package however as stated before the development road map is good and inclusive. IT support is responsive and quick Management team are responsive and inclusive