Oneserve is a cloud-based field service management (FSM) solution that caters to service providers such as commercial cleaning, home appliance installation and repair, utilities and to organizations that service commercial equipment, HVAC units and electrical and industrial equipment.
Key features of Oneserve include work order management, scheduling and dispatch, billing and invoicing, inventory management, contact management and more. The solution's asset management component helps users to store asset information in a centralized location, schedule asset maintenance and manage their compliance.
Oneserve's built-in analytics and custom dashboards provide back-office managers operational visibility in real time, with data that being updated from the field in real-time. Additionally, the solution features part and stock management, mobile engineer tracking, invoicing and billing capabilities and supports integration with various third-party applications such as Microsoft Dynamics, Sage, Wolseley and more.
Services are offered on a monthly subscription basis after a one-time implementation fee that includes support via phone, email and an online knowledge base.
Adrian from Dry Risers Direct Ltd
Employees number: 11-50 employees
Ease of use and easy to implement. We were using it within 1 day. I like the expandability which future proofs the solution within the organisation.
Nothing really I suppose. If I was pushed the only gripe would be the cost of the interface to Xero, our finance solution.
Onserve was one of the best investments PPVS made. Our turnaround in quotations has increased significantly and modernised the companies management structure.
The only thing I would flag is when buying the software we initially was told we would have access to a client portal, however when we come to implement this early part of this year we have been quoted a charge for this so we are making do for now but something we definitely want to invest into.
Alex from Emmdee Building Services
Oneserve is an easy product to learn and use which means staff at all levels are able to learn the basics very quickly. It is versatile and can be adapted to the individual business needs, and at different levels in the business. It is a very good operational tool.
The Standard reporting suite is lacking but information can be obtained through exports from searches or add on reporting package but this comes at additional cost.
The helpdesk are very good and queries answered quickly, however, change requests can sometimes take a while to be implemented.
Liam from MCP Property Services Ltd
It is not a CRM so has limitations with jobs which a speculative. Report are clunky. It is difficult to have overview of individual clients for which we deliver differing work streams, making monthly meetings difficult as the information extraction from OneServe is problematic. As we have a number of clients we would much prefer loading jobs under a client then work stream for that client rather than simply on a work stream this would traceability and capturing performance data for client rather than work streams.
Chris from Pyramid Plus London Breer Grp
The product lacks detailed reporting as part of the standard package however as stated before the development road map is good and inclusive.
IT support is responsive and quick
Management team are responsive and inclusive
David from North West Leicestershire District Council
A really good product which has helped to improve efficiencies with regards appointing and scheduling of responsive works for the in house repairs team. Simple to use and easy to configure and build on. We are currently working with Oneserve to expand the system in support of other activities currently undertaken by the repairs operatives.
Customer Service is first class, with pro-active account management team working to ensure that we receive the best service possible.