PestPac Software

4.00 / 5 (205)

Our advisors have recommended this product 20 times in the last 30 days

About PestPac

PestPac, a WorkWave software, is a web-based field service management solution, offering unique, features to improve productivity, profitability, and customer satisfaction. PestPac is a scalable solution that can serve single technicians or large business with hundreds of technicians and staff.

PestPac provides a convenient solution to track and manage field technician activity, sales processes, job scheduling, customer invoicing and billing. The solution offers robust tools to improve lead flow, optimize route plans, and track appointments. The digital logbook allows back-end users to navigate through documents, inspection reports, certifications and other key business documents. In addition to the core features, the solution also offers few additional modul...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

205 Reviews of PestPac

Average User Ratings

Overall

4.00 / 5 stars

Ease-of-use

3.5

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(100)

100

4 stars

(53)

53

3 stars

(22)

22

2 stars

(8)

8

1 stars

(22)

22

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 205 results

January 2018

Richard from Pest Control

Verified Reviewer

Time Used: More than 2 years

Review Source: GetApp


Ease-of-use

3.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

January 2018

PestPac - Great software for independent pest control owners/operators!

Pros

I spend over 30 years in corporate management of the large, national pest control company before I left and bought 2 local pest companies. I can tell you PestPac is loaded with features that the larger companies would die to have! I went paperless 30 days after integrating all of my accounts into the system. Reduced the need for 1 office person/bookkeeper. Technicians love the app on their I-phone and can review the orders for the upcoming week/month. What I like best is the ability for techs to take pictures and embed in the work order to alert our customers what we have done for them during the service (removed a wasp nest, killed an ant mound, moved dog bowls, etc). Great overall software!

Cons

It is not really easy to learn and the only way to learn is by trial and error. The initial trainer assigned to my account was not very knowledgeable - so after I complained they assigned the best of the best and she was AWESOME!

November 2019

Jennifer from Holistic Pest Solutions

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

Excellent Service Every Time

It powers our business. I am so grateful to have found Pest Pac back when we started in 2002. It has made all the difference in our ability to provide the best customer service experience possible. They are the best company I have every worked with in terms of professionalism, friendliness, reliability, and quality of product.

Pros

It is easy to use and the customer. It is full of features and options which can make it complex at times, but this is a good thing and Customer Service is always available to help you learn and understand features as you are ready to use them or new ones become available.

Cons

I honestly can't think of anything. Any issues are quickly resolved and they are consistently working on improvements and listen to customer feedback.

Reasons for Choosing PestPac

It suited out specific needs better. I love Quickbooks for all of my accounting, but Pest Pac was the best choice for all of our customer tracking, invoicing, and payments. It does so much more for our employees and scheduling as well.

Response from WorkWave

Replied December 2019

Hi Jennifer - Thank you so much for the 5 star review! We are so glad to hear you are finding success with our software.

June 2020

Kim from Precision Pest Prevention, LLC

Company Size: 2-10 employees

Industry: Environmental Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

Best Ever

I can tell you that the customer support they offer is the BEST! The training they give to each employee is unreal!! Each and every customer support person has been super friendly and they listen without interruptions.

Pros

This software is awesome as you have so many different ways to set things up per customer and there is always a way!

Cons

This is a very complicated software system. There are so many options to do what you need to get done, but each time you call for customer support, you learn a new way.

September 2014

Richard from Gecko Pest control

Industry: Consumer Services

Time Used: Free Trial


Ease-of-use

1.0

Customer support

5.0

Functionality

2.5

September 2014

Learning curve much too steep; not able to print on plain paper

Pros

I do admit that chat support has always seemed helpful. I think with how complicated the program is to use, it's necessary.

Cons

I purchased the software for a startup company. I own a very large service company in another industry and was very familar with service industry software. I wanted a product that was specific for pest control because of the use reporting of chemicals. I also needed a program that would handle auto payments by credit card and checks. Pestpac does both of these,but it is too awkward to use. Every step, from putting in a new customer to scheduling a service time, took too much effort. The program has a back end that is run by lookup tables. Every aspect of the software has to be programmed through these lookup tables before the software can be used. For example, let's say you want to put a chemical in the lookup table. First, you do the basics, like name, epa number, active ingredient. Then you need to define how you want to report the ready-to-use amount. The problem is that you first have to go to another lookup table and define that a gallon is indeed a gallon. And need to do this for everything. If you put out rodent bait, you need to define a block as a block before you can add this product to your lookup table. After I spent 10 hours watching videos on how to set up some lookup tables, I tried to put a customer in the system. I had a customer that had a one-time service for indoor fleas. I put the info in and went to print an invoice, and it was just random information on a piece of paper. No lines, no format; just random info. I called PestPac to find out how to print a formatted invoice and was told that I need to purchase forms from them to do it. So what you need to do is purchase all the forms you may need from marathon. These would include service tickets, invoices, contracts, and billing statements. Then depending on the form you need to print just load that form in the printer each time you would need to print one. Sounds easy right? Does this make sense to you? I did get a call from Marathon Data Systems about this issue, and there is a workaround. They have a module for printing on plain paper, but it costs extra.

November 2019

Laura from AllClear Pest Service

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Customer support

5.0

Functionality

3.0

November 2019

Great Software for Pest Control Company!

Pros

This software is fairly easy to use once you learn the basics. I really like that it's functions are customizable to meet the needs of the company using it. It's great for retaining customer information and keeping up with service history and future service needs.

Cons

I've used a different software that had a better plan for mapping and scheduling, but lacked greatly in other areas. Adding better routing and mapping functionality is available, but adding it costs more. I don't know if adding it will do what I would like. It would be nice to see all customers with service due this month on the map at the same time. This would allow better customization of the routes each month.

Response from WorkWave

Replied January 2020

Hi Laura - Thank you for the review! We are so glad you are finding success with our software, and we really appreciate the valuable feedback.