About RazorSync

RazorSync is a cloud-based field service management solution that features both mobile and desktop capabilities. It is supported on Android and iOS and is designed for small and midsize field service businesses. Key features of this solution include customer management, scheduling and dispatching, field worker management and job estimating and invoicing.

RazorSync sends email notifications and text messages to field technicians reminding them of their work schedules and jobs. The solution features on-site invoicing and automatic updates to customer records, as well as GPS tracking capabilities for offices to monitor and adjust field workers schedules and routes on the fly. Users can store customer records including communications, notes, photos...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

482 Reviews of RazorSync

Average User Ratings

Overall

4.33 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(237)

237

4 stars

(164)

164

3 stars

(51)

51

2 stars

(13)

13

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 482 results

June 2016

Will from Home Diagnostic Solutions

Verified Reviewer

Company Size: 11-50 employees

Industry: Consumer Services

Time Used: Less than 12 months

Review Source: GetApp


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

June 2016

Best Bang for Buck!

I run an energy auditing / inspection firm and I have tried dozens of other apps to help automate and track our workflow. We don't fit the standard mold of service companies since a majority of our business is new construction. We don't fit the mold of production companies since we are service based. RazorSync is the only "of the shelf" solution that we could customize to fit our workflow. I have greater control and vision throughout our company now that everything is being tracked and measured through RazorSync.

Pros

Customized statuses... Hands down our most important feature. We have several different types of inspections that have stages and steps that require both field users and office users to complete. Since we were able to customize the statuses to fit the stages of the project, I can see where everything is at a glance. I can color code the statuses by the responsible employee so that when glancing at the calendar, I know that I shouldn't see any bright yellow statuses that are over a week old... That tells me to go check on Kevin and see if he has a pulse. That type of tracking is INVALUABLE!!! I'm not waiting on reports or taking an employee's word that their tasks are completed. All the other features are great but you can find the same features elsewhere (and pay a lot more).

Cons

Most of my cons are specific to the odd nature of our work. We routinely have different inspectors team up for a day and separate the next day and there is no way of assigning more than one employee to a task/work order. This leads to creating place holder events to indicate that the employee should look to another employee's schedule. It works... it's just a bit clunky. UI- RazorSync does not appear nearly as polished as it's competitors. Because of the functionality, I feel that it's an acceptable trade off. The web browser view is the largest problem design wise. Again, we have as many users in the field as we do in the office so half of our company uses the web browser view. If you just run through the mobile app, you probably won't notice the awkwardness.

March 2021

Brianna from Sierra Valley Mechanical

Company Size: 11-50 employees

Industry: Construction

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

March 2021

Okay software for the price

Razor Sync is a decent program and we are making things work the best that we can. The set up did not go as well as we were told it would and a lot of our customer information was not transferred over. I had to hire someone else to come in and move over our customer data.

Pros

Razor Sync is user friendly for the most part and I like that all customer info is in one place with unlimited space. I like that it is a cloud based program and can be accessed anywhere.

Cons

The software does NOT work with Quick Books as well as we were lead to believe which was the biggest factor for us when we decided to purchase. We have tried to get our Razor Sync to link to our Quick Books with tech support on multiple occasions which were unsuccessful so it has caused a lot of issues with out billing. We also have had over 6 instances where the Razor Sync invoicing and payments have caused customers to get double charged and I have had to call and have the second charge reversed. It does not show up in our Razor Sync only on the customers card statement. Also our mobile ap goes down often and our field techs can not use it.

Reasons for Choosing RazorSync

It seemed like a much better price point with all the same features however it does not seem to be comparable or work the way we were led to believe it would. If we hadn't just moved all our customers over we would probably look into other software programs.

Reasons for Switching to RazorSync

Wintac was not a cloud based software and we wanted an ap for our field employees to use.

Response from RazorSync

Replied March 2021

We appreciate the feedback Brianna. Please reach out to support at 877-675-4395 ext. 2 so we can help with the issues you are having.

November 2019

Alissa from Elite Assemblers

Company Size: 51-200 employees

Industry: Retail

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

2.0

Functionality

3.0

November 2019

Service Issues

RazorSync has been fairly easy for my non tech savvy employees to use. Though trouble shooting when there are issues is a bit of a nightmare. This has stream lined my payroll processes and increased the speed to invoice clients, though the way the software works, I can't use the invoice functionality. I also find it hard to trust that things will work properly after the experiences we've had.

Pros

The reporting capability and ability to cut out paper were huge reasons we purchased. Those continue to be positive.

Cons

The customer service is extremely subpar, and there are constantly tech glitches and issues that the company cant explain, doesn't take accountability for and don't seem very concerned about resolving. Getting a call back or follow through on issue resolution is non existent. When I sold the product I was told things could be customized and that the company could be paid to do some customizations. But once I purchased and looked towards getting some things changed, that wasn't actually true. Additionally the training on the front end was worthless which caused more work for me having to train my own people and create my own user manuals. The fact that the software looks different if you are using Android vs Apple is also not ideal.

Response from RazorSync

Replied November 2019

Thank you Alissa for your review and your feedback, we appreciate it. Thank you for bringing these issues to our attention. Please feel free to email me directly khaverty@razorsync.com or call us directly at 877-675-4395 to see if there's an issue we can help resolve.

February 2017

Anonymous

Verified Reviewer

Time Used: Less than 12 months

Review Source: GetApp


Ease-of-use

2.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

February 2017

A lot of potential, but falls short on some very basic requirements

In many respects we are like most service companies. We receive a request from a customer, allocate the time, material and resources required and do the job. Typically the customer sends us a purchase order via text, email, fax, or the phone call. We have tried various to do programs, spreadsheets, google calendars, geo fencing. RazorSync was a life saver. A solution that eliminated our reliance on many of the tools we were using before. The support was great, and the limitations were minor compared to the benefits. The ability to add default items to each invoice such as driving to site are amazing. The automatic billing from the time the tech clocks on site to complete another amazing feature. The technical support amazing again. Unfortunately that is the wow factor stops.

Pros

Easy to use for the most part, but the training is definitely beneficial. Technical support is second to none.

Cons

There is no field for a purchase order, in our days 99% of our customers use a purchase order. Integration with quickbooks desktop is at best quirky, customers created in razorsync sync to quickbooks but not the other way around. That being said, quickbooks is definitely not the easiest product to integrate with, and their tech support is often sub-par. When a tech marks a job as completed an invoice is automatically generated, which is ok for a project only requiring one visit, but not for one where multiple techs or visits are required. There are some work arounds for that, but not easy to find. When we used the sms to notify the customers that a work order was created and scheduled, most of the customers had no idea who it was coming from. The email send out looks more like an infomercial for razorsync with only a small portion of it displaying our company name and the pertinent information. Attachments can be added to work orders, but not service requests. While this might not be a big deal, at times, it would make a lot more sense to add reference documents, copies of the customer's request or notes to the service request that are visible from every work order, instead of having to attach them to each work order thereafter. The address field can not handle unit numbers at this time, and there were some issues with google verifying the address in some newer neighborhoods, and in order to fix them we have had to re-install the app. At times we have some customers providing us with an address for the work to be done, their phone number and description of the work. The system forces you to enter a name in order to create a customer. More often than not, we just use an underscore. Perhaps there could be some default values in order to speed up the process. I do not need to know more than the customers first name and phone number. The mobile apps are battery hogs on phones, so please make sure to have chargers on hand.

March 2021

BRENDA from CHAMPION CARPET AND UPHOLSTERY CARE, INC

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2021

LOVE IT!

Love the way I can just put it on peoples routes and not have to remember to tell them. As long as they Sync it works wonderful.

Pros

I do all my scheduling through this system. I love the app and what I use on the computer. I can go any where and use any computer or smart phone and get the most out of it. If there's something not quite jiving with my life I can always find a way to make this system work. I don't think I use all the features to their fullest but it's there for me once I figure it out or have them figure it out for me.

Cons

I sometimes have to figure it out but can't think of much I don't like. When I started using it 5 years ago it was difficult till it wasn't. Everything takes some getting used to and this was some learning but not to challenging. Growing pains only.

Reasons for Choosing RazorSync

They just fit my small business so much better. They never treat me like I'm a small business.

Reasons for Switching to RazorSync

It was way to expensive. It didn't start that way but within 2 years it went up almost 10 times as much. I don't know if RazorSync has ever gone up in price and I can function a lot better knowing they aren't killing me in price.

Response from RazorSync

Replied April 2021

Thank you for the great review Brenda! We are grateful to be able to help your business. If you ever need anything, please do hesitate to reach out to us.