




WorkWave Service dispatch board





Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8About WorkWave Service
WorkWave Service is a cloud-based field service solution. It offers mobile and desktop applications to connect field workers to the office to provide visibility into what’s happening in the field. The mobile applications allow field workers to time in and out of jobs from the field, view important job details and more.
WorkWave Service’s dashboard provides real-time, actionable information, especially when paired with the mobile application. A variety of scheduling features allow users to manage services, service packages, recurring jobs and one-time work orders.
The appointment calendar and dispatch board show revenue per route, along with any unscheduled jobs. Users can reschedule an entire route for inclement weather o...
WorkWave Service dispatch board
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8Average User Ratings
Overall
Ease-of-use
3.0
Value for money
3.0
Customer support
3.5
Functionality
3.0
Likelihood to Recommend
Not likely
Very likely
November 2019
Christopher from B & L Pools
Company Size: 11-50 employees
Industry: Construction
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2019
Powerful scheduling and invoicing software.
Pros
I like the flow within the program and the fact that it is web based eliminates a lot of downtime that you might experience from a local network program.
Cons
I would love to see POS functionality in a future update. To use this software in the retail store for cashing out products would be so great!
Reasons for Switching to WorkWave Service
The need to update our network was eliminated by the use of Workwave
Response from WorkWave
Replied January 2020
Hi Christopher - Thank you for the review! We are so glad you are finding success with our software, and we really appreciate the valuable feedback.
November 2019
Elyse from H2O SYSTEMS INC
Company Size: 11-50 employees
Industry: Construction
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2019
User Friendly Scheduling Database
The fact that the web based program integrates with my tech mobile app is amazing. We can close completed work orders for our revenue report in house and bill accordingly.
Pros
The ease of set up, Work Wave setup team migrated our database for us. They set up multiple sessions for training and was so helpful and professional in teaching us the working of this program. They even set up additional sessions of basic training when we lost the employee that was first trained on the system. H2O Systems is very grateful for the communication and recovery of lost knowledge due to an employee termination and new users inexperience with the program. We are looking forward to using the program to its fullest capabilities because going forward with new employees we have not implemented all of the software's capabilities. The great thing about Work Wave is that it can be used in any level a company can handle. Even with the limited capabilities we have now with our new employees, we have not missed any scheduling or invoicing. Thanks to Work Wave customer support our scheduling is still true to form.
Cons
The fact that we have 6500 customers and wanted to just integrate for this program 850 customers for one of our divisions. We have multiple divisions and multiple employees that have single division responsibilities. When we first came aboard, Work Wave migrated our total Quickbooks list. This created a nightmare for my single division employees. We had to manually enter the specific customers for that single division. It was easier this way than having the task of picking out of the giant list. After we completed this task the program was so much easier to navigate.
Reasons for Choosing WorkWave Service
Liked the features better and was more friendly to QuickBooks
Reasons for Switching to WorkWave Service
Q-Express is no longer supported, too old a program....
Response from WorkWave
Replied January 2020
Hi Elyse - Thank you for the review! We are so glad you are finding success with our software, and we really appreciate the valuable feedback.
February 2021
Kelly from Falcon Pest Services LLC
Company Size: 2-10 employees
Industry: Consumer Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
2.0
Functionality
3.0
February 2021
Service
Pros
Ease of operation. We like that it works hand and with quickbooks
Cons
That express will be facing out. We like the product and don't want to start over with another product
Response from WorkWave
Replied March 2021
Hi Kelly, Thank you for your review. We are so happy that you are finding success with WorkWave Service. We look forward to continuing our relationship with Falcon Pest Services!
November 2020
Dave from Consumer Services
Company Size: 2-10 employees
Industry: Consumer Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
2.0
Customer support
3.0
Functionality
2.0
November 2020
15 years of experience.
Frustrating.
Pros
I did the research, and then my wife's cleaning company bought Service CEO in 2005. CEO has since been bought by Workwave. The idea was to streamline scheduling and client contact for her cleaning business. Did a reasonable job at first but soon fell behind on the requirements.
Cons
Very difficult to get necessary tweaks done to the software, but overall reasonable service. Then CEO was bought by Workwave, and they are arrogant and uncooperative. Most recently, my wife was diagnosed with pancreatic cancer and very suddenly had to shut down her business as of September 10th. She's paid her monthly fee for September, but they're insisting that she pay a buyout to cancel her contract. They're a bit like dealing with a bureaucrat laiden government department.
Reasons for Choosing WorkWave Service
Moved to workwave from Service CEO when they bought Service CEO.
Response from WorkWave
Replied November 2020
Hi Dave, We sincerely appreciate your valuable feedback as we look to continually grow and improve our processes. Being able to meet our customers' needs is one of our top priorities and we are sorry that our solution and customer service did not satisfy your expectations.
February 2021
Jared from JaniServ
Company Size: 51-200 employees
Industry: Consumer Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
February 2021
Horrible customer service
Very disappointed with every customer interaction
Pros
It works if you have a team of people to operate
Cons
It’s horribly expensive and they never talk to you unless to charge you
Reasons for Choosing WorkWave Service
It came with a small business we purchased. Cannot get out of the contract
Reasons for Switching to WorkWave Service
Easy to use and a lot less expensive and they respond quickly and professionally
Response from WorkWave
Replied March 2021
Hi Jared, We sincerely appreciate your valuable feedback as we look to continually grow and improve our processes. Being able to meet our customers' needs is one of our top priorities and we are sorry that our solution and customer service did not satisfy your expectations. We will be reviewing this issue with our team.