ServiceBridge Software

4.15 / 5 (113)

Our advisors have recommended this product 55 times in the last 30 days

About ServiceBridge

ServiceBridge is a field service management solution designed to help technicians both in the office and in the field manage their work orders, scheduling and dispatching, billing, and more. Franchise operations who specialize in lawn care, cleaning services, pest control and many others use this system. ServiceBridge also offers two-way integration with QuickBooks Online.

ServiceBridge features an interactive map to customize driving routes, prioritize jobs, track departures and arrivals and more. Contracts, service agreements and invoices are all stored securely online, and they can be quickly emailed to customers as PDFs.

The system is compatible with Windows, Mac, iPads and other tablets. Technicians can access job data, customer information and c...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

113 Reviews of ServiceBridge

Average User Ratings

Overall

4.15 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(45)

45

4 stars

(53)

53

3 stars

(7)

7

2 stars

(3)

3

1 stars

(5)

5

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 113 results

December 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Functionality

4.0

December 2018

ServiceBridge For buisness

I was involved with the deployment of this service solution to our service network over the last few years. the ServiceBridge team has always been accommodating to our needs and straight forward when thing could not be done.

Pros

Great Support Structure. Willingness to Help develop business solutions Meets the needs for our entire Service Network

Cons

Web interface does not have a "log" for tracking who made changes.

Response from ServiceBridge

Replied December 2018

Hello! We're happy to hear ServiceBridge has been working well for your business. We pride ourselves on helping businesses develop solutions that work for them. We hear you on the "log" - our product team is always looking for new features that can improve the experience for you and all of our users. We recommend visiting https://support.servicebridge.com/hc/en-us/community/topics/200173580-Feature-Requests - this is our feature request board where you can submit new ideas for features. Thank you for being a ServiceBridge customer and have a great holiday season! Thanks, The ServiceBridge Team

April 2020

Andrew from Sydneys Best Pool Service Pty Ltd

Company Size: 11-50 employees

Industry: Recreational Facilities and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

April 2020

Essential for business

Photo evidence and reporting for each job is great. There are always going to be the occasional customer claiming work hasn't been done. The reporting resolves 95% of all cases. The software reliability and ability to work offline provides for seamless work. The technicians hand held devices are also updated in real time and, in turn, the office sees all updates within seconds of the jobs being finished.

Pros

The ability to manage our regular servicing and customise to each customers requirements is amazing. The ServiceBridge engineers are always trying to understand your requirements and improve the software to accommodate. The customer reporting and web services are great as well. Any small business can operate better than most big businesses without much work at all.

Cons

It would be great to integrate with more accounting systems. That being said, the integration with Quickbooks makes using quickbooks much easier.

Reasons for Choosing ServiceBridge

While these products had many of the features of ServiceBridge, they fell short. In addition, the communication and willingness to assist by ServiceBridge made the decision easy.

December 2018

Laurel from The Glass Guru of Carlsbad

Company Size: 2-10 employees

Industry: Glass, Ceramics & Concrete

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

December 2018

Cannot recommend

ServiceBridge is a disappointment. It makes my life harder, not easier. It has cost us far more money, not less. It takes more time to do virtually every task. Customer service has failed to respond effectively to the issues we all have been having, so we just figure out work-arounds and learn to live with this mess.

Pros

Being able to attach pictures and documents to the customer work order has been helpful. Being able to use an in-the-field app on my employee's devices is great. I have learned to like the Calendar feature for scheduling, but it has glitches when doing searches. For example, it doesn't understand how to do a date range. Frustrating waste of time.

Cons

We are a franchise, so this decision was made for us. Service Bridge has been a HUGE disappointment and makes every day harder. The desktop version is buggy, clunky, and doesn't do what I need it to do to run the business with accuracy and efficiency. It takes many steps to accomplish what I used to do in one click. The search tool is incomplete and sometimes nonsensical. For example if you search a last name, it will show you some of your customers with that name, but not all of them. Unless you remember the first name, too, you can't find your customer that way. Even the calendar tool doesn't work right. It does not update in real time and issuing a refund is apparently simply an impossibility. The use of QuickBooks Online as it's accounting interface has been disastrous. Our bookkeeping costs have more than tripled because it takes so much longer to reconcile. The company has been very slow to fix problems or simply ignores us when we notify them of problems. They tout all kinds of improvements and additions, but none of them have been anything helpful or beneficial to our company and the improvements we've asked for don't happen. Though customer service is better now, it was AWFUL at the beginning. Now at least they are nicer when they tell us either there IS no problem (which we know is false), or that they can't recreate it so they can't fix it. There are other programs out there that can do this better.

November 2019

David from Terraprobe Geoscience Corp.

Company Size: 11-50 employees

Industry: Construction

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2019

Excellent management tool for service companies

Very good scheduling and estimating/billing. Good service and support. Excellent overall value especially if using mobile apps.

Pros

The software is easy to use and implementation time is short..especially if migrating from Service CEO. Mobile app is excellent.

Cons

The ability to modify forms is somewhat limited.

Reasons for Choosing ServiceBridge

Better pricing. Features were better and Workwave had some basic functionality flaws

January 2017

Travis from House Pro

Company Size: 11-50 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

January 2017

Easy to use field software with a nice mobile app

Service bridge is easy to use and comes at a reasonable price. Custom reports, custom fields and other information is easy to add to make the software fit your process. Its great for service work orders. There are only 2 reasons I can't rate the software 5 stars. 1) They frequently add new features (which is great) but don't enable them unless you send a request for a very specific feature. Most of their features are very intuitive and require no real training but there has been multiple times where I've talked to their customer support and heard "oh we just need to enable that on your account". Its also been very hard for to get a full list of features that can be enabled for some reason. I'm not sure why they don't just set all accounts for all features as a default like most other software companies. 2) The software has a very limited sales presentation capability. It has pictures with comments which are great but there isn't a way to offer a customer product/package options (like good, better, best) within a single work order or estimate. You can create multiple estimates for the same customer but it becomes confusing and difficult to present to a customer. They offer custom forms which are nice except reports can't be created from data entered into a custom form. For some strange reason its also not possible to cancel work orders than have been marked won, which can create confusion for our accounting and installation departments.

Pros

Custom fields are very easy to add, reports are very easy to generate, and the software is easy to use.

Cons

All features aren't enabled by default. Limited sales presentation features.

Response from ServiceBridge

Replied February 2017

Hi Travis - thanks for the great review! We appreciate the straightforward feedback. Regarding your concerns: 1) The reason we don't automatically enable new features across the board is because some functions are tailored to a specific industry; and try to personalize the software to the needs of each client. That said - we can definitely see your concern in this area and will be discussing how we can improve feature roll out in the future so that some of the product updates become automatically enabled for you. 2) Good/Better/Best does make sense from a estimate standpoint, we can consider adding that to the roadmap (and finding a way to enable it faster for you). Your notes have been passed onto the product team to figure out how we can improve custom data in reports and work order management. Overall, we're glad ServiceBridge is working for you, and look forward to continuing to improve so that we can earn 5 stars. - The ServiceBridge Team