Workiz Software

4.55 / 5 (65) FrontRunners

Our advisors have recommended this product 83 times in the last 30 days

About Workiz

Workiz is a web-based field service management solution that serves filed service businesses such as lawn care, locksmithing, and plumbing. The solution offers integrated contact management, billing, scheduling & dispatch and work order management functionalities.

The key feature of the solution includes live scheduling, which displays jobs scheduled on a list view, on a calendar, or even on a map. The two-way messaging system allows office managers to stay in constant contact with their field agents. Users can even set up custom notifications that can be sent out via text message or e-mail to on-field staff and customers.

Workiz's client management feature allows businesses to store client profiles and history centrally at one place. Customizable...


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Supported Operating System(s):

Mac OS, HP-UX, Web browser (OS agnostic), Windows 8

62 Reviews of Workiz

Average User Ratings

Overall

4.55 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(44)

44

4 stars

(16)

16

3 stars

(2)

2

2 stars

(1)

1

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 62 results

September 2018

Oleg from FIX Appliances CA

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2018

Excellent development team.

We can provide you over the phone more details of our experience from our technicians.

Pros

Interface, excellent for appliance repair industry. "Custom fields" option is great. "Product and service" is very good.

Cons

Missing user guide. I wish to get more changes in CRM soft for our needs.

June 2019

Jocelyn from Mastertech Furniture Repair

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2019

I love Workiz.

When I found out that we were going to lose our current software in 60 days, I made a spreadsheet and started researching and trials. It took me almost a month to make the decision. I reviewed about 60 different programs. Obviously, it was not a light decision. This was the only software that I could make fit our business rather than trying to force our business to fit the software.

Pros

It's so customizable that it will work for virtually any service business. If I have a question, within minutes, there's an answer - by someone who turns out to be fun and a bright spot in the day. Also, I've asked for several small tweaks and, next thing I know, they're done. Almost every single thing is customizable. There are a lot of things. Many, many things.

Cons

There's really nothing I don't care for. Maybe the learning curve - the program itself is easy. The customization to make it fit our business like a glove took some thinking through. But that's the beauty of it - the way it fits.

Reasons for Choosing Workiz

Customization ability. We have a very niche business. Everything else would have required us to figure out some kind of work-around. It's great software. I'm very happy that I chose this.

January 2020

April from Anytime Cleaning Services

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

January 2020

Great product if you own a cleaning service!

My over all experience with this software for daily dispatching of jobs and also invoicing has been good.

Pros

I like that any of my workers can send an "On My Way" text message to the customer all thru the Mobile App.

Cons

The fact that it only shows a "Tech Confirmation" for only one tech per job, even though your able to add additional techs to the job.

February 2017

Taylor from World Class Capital Group

Company Size: 10,000+ employees

Time Used: Less than 6 months


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

February 2017

Great system

The SMS messaging and invoicing makes it so much easier to communicate with contractors while they are in the field! This software has saved my company's time and money!!! Highly recommended!

Pros

Easy user interface and very well thought of great process flow.

Cons

It just kind of fell flat for me, not a lot to get excited about. I've seen some better options out there.

June 2019

Julien from Sturdy Doors

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2019

Excellent for Contractors with Dispatch

Price us very competitive against other providers and in general for what we are getting. Scheduling, invoicing and dispatch are all solved in this platform.

Pros

The software is a great communication tool between the office the teams in the field and most important the client. Scheduling is a very easy and offers a clear view of the daily and weekly plan.

Cons

Waiting for them to provide MMS capabilities.

Reasons for Choosing Workiz

Pricing and ease of use. Customer support.