About EROAD

EROAD is a cloud-based solution that enables businesses to streamline processes related to fleet management, tax reporting, maintenance scheduling and more. It helps managers locate drivers and assets across locations, record vehicle activities, create geofences and share key information with customers/clients.

EROAD allows businesses to manage fuel consumption, monitor vehicle idle time and create service schedules, reducing repair costs across fleets. Managers can utilize the platform to track driver activity, rank/benchmark performance and gain insights into driver behavior through reports. Additionally, professionals can utilize the platform to monitor assets across locations and record mileage or trip details.

EROAD allows drivers to maintain Hou...


Read More

Supported Operating System(s):

Web browser (OS agnostic)

88 Reviews of EROAD

Average User Ratings

Overall

4.51 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(53)

53

4 stars

(27)

27

3 stars

(8)

8

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 88 results

December 2019

Nicklos from HydroResources

Verified Reviewer

Company Size: 201-500 employees

Industry: Construction

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Only product to consider

Overall experience was great. I really enjoyed working with the sales team, and Soona their consultant.

Pros

As an experienced business systems analyst I put several ELD products under the microscope to not only address our compliance needs but also business challenges. The ELD mandate was a nightmare for our company because we are not truckers. We drill water wells and operate 24/7. Their consultation and Customer Service was top notch. In a sea of fly-by-night companies attempting to capitalize on this new government regulation, E-Road stands out because of their many years of experience with fleet tracking in management software.

Cons

Needs a non-regulated driving mode added

Reasons for Choosing EROAD

Only one to consider

Response from EROAD

Replied December 2019

We're happy our fleet management solution helped you meet your business objectives and banished the HOS compliance nightmares. We enjoy working with you, too, Nicklos! - Your EROAD Team

December 2019

Aaron from Recoil Oilfield Services

Verified Reviewer

Company Size: 51-200 employees

Industry: Oil & Energy

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Unparalleled in all ways!

Pros

I in house Demo’ed 13 companies when going on our search for a new ELD system. From the largest companies to the earliest start ups. Everyone got a fair shake. I used each companies software and telemetry systems and began a 3 month research project. Long story short it literally only came down to Eroads. The user interface was simplistic with the most applicability. The software was beyond anything any other company provided. Turning my IFTA nightmare into an IFTA dream now a days. The self generated reports have moved our company leaps and bounds with versatile fuel management reporti Nd, geofencing, Driver Safety, etc and that’s only three of the over 20 reports available. They even custom designed a software package for our light duty trucks and assets like skid steers and heavy equipment trailers and generators. I’ve met personally with their Director of Compliance, Soona Lee. Software designers from New Zealand. Sales associates. Customer Success representatives. They go all out even for the smaller accounts. As I said before..... they are unparalleled.

Cons

The only thing I could possible say I like the least is that a lot of the reporting factors are in 24 hour clocks versus the standard 12 hour clock we are used to. Lol. Very simple to overcome however.

Reasons for Choosing EROAD

First and foremost The people. I received more face to face meetings than all other demos combined when meeting with Eroads. Secondly as I stated above, the User Interface and Software program was beyond anything I had seen up to that point. It was like a light switch being turned on. Add that to cost effectiveness and ability to custom design our devices and it makes Eroads the clear winner.

Response from EROAD

Replied December 2019

Wow, thanks for the great review, Aaron! We're delighted that you're so happy with your EROAD solution. - Your EROAD Team

December 2019

Alisha from Lyle Machinery

Verified Reviewer

Company Size: 201-500 employees

Industry: Construction

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

December 2019

suitable, not spectactular

Pros

when we first chose EROAD, they were great! very supportive in getting things up and running. training videos and phone support were very helpful and my questions were always answered. the devices for the large trucks plug straight into the ECM which is super nice. however it wasn't explicitly stated that smaller trucks like f350 or dodge 5500 required a 3wire hardwire... im not an electrician, and there was no training video offered for customers to self install.

Cons

the worst part, 1.5 years into the service, the customer service has plummeted. I have a sales guy, a Bluetooth tech guy, a depo admin training guy, and a "customer success manager" which is useless, because all he does is "forward to the proper channels" - I could have saved an email and emailed the department or person I needed directly... but they want it to go through him first - complete waste of time. next, our devices have been failing left and right. weve had numerous problems with the OBDII Bluetooth connection devices in the smaller trucks.... now all of a sudden a lot of our other larger vehicles are not catching a signal or updating appropriately. trying to get any of this resolved is an act of congress

Response from EROAD

Replied December 2019

We're sad to hear your experience hasn't been spectacular, Alisha. EROAD Customer Success has reached out to you to make sure any issues you encounter are resolved fast. We here to help. - Your EROAD Team

December 2019

Adam from DEVINE INTERMODAL

Verified Reviewer

Company Size: 51-200 employees

Industry: Transportation/Trucking/Railroad

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

The best there is, the best there was, and the best there ever will be.

I've watched many fleets struggle with ELD implementation. EROAD was smooth and easy. I can teach a driver the ELD functionality in 5-10 minutes.

Pros

I will keep this short and simple. EROAD is by far the best ELD/Tax/GPS fleet management solution out there. I trialed the top 12 providers over a period of 6 months. Not a single product was nearly as simple, efficient, and reliable as EROADs. Save yourself the headache. Go EROAD.

Cons

There is nothing I dislike about EROAD's product or EROAD's team.

Reasons for Choosing EROAD

Hard wired. Touch screen. Easy to learn. Easy installation. Excellent customer service and support. EROAD is EXTREMELY involved with the truck industry. Nearly every event I attend has 1-3 members from EROAD present. They are also avid sponsors of many state trucking association events. This shows that they care. I haven't seen a single other fleet management/ELD provider as supportive as EROAD. I think I deserve an award for choosing EROAD.

Response from EROAD

Replied December 2019

Thanks for the awesome review, Adam. It made our day! - Your EROAD Team

December 2019

VIVIAN from FARMERS SUPPLY COOPERATIVE

Verified Reviewer

Company Size: 51-200 employees

Industry: Transportation/Trucking/Railroad

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

EROAD...

Pros

I love the support that comes with this software. All questions are answered in a VERY timely manner. The information provided is immense and able to be customized to fit specific business needs.

Cons

The cost can become overwhelming; however, when time savings and sheer volume of information provided is a factor cost becomes well worth the price.

Reasons for Choosing EROAD

The information provided by EROAD enables staff to use just what is needed. The compatibility with state reporting is fantastic!!

Response from EROAD

Replied December 2019

Thanks for spreading the word about the ROI EROAD provides, Vivian!. - Your EROAD Team