About Route4Me

Route4Me is a cloud-based fleet management solution designed for small, midsize and large businesses. Primary features include route planning and routing guides. It allows users to type-in or upload customer addresses and plan a route for them. Users can also track driver progress on routes in real-time and manually move customers from one route to another.

Users can plan routes to fit daily, weekly, monthly, seasonal or on-demand schedules. Routes can be round trip, round trip with set time restrictions or designed to end anywhere. Route4Me includes a "command center," where users can see an overview of their entire company. Drivers and vehicles can be reassigned to different routes and drivers can make notes.

Route4Me i...


Read More

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

256 Reviews of Route4Me

Average User Ratings

Overall

4.43 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(171)

171

4 stars

(46)

46

3 stars

(12)

12

2 stars

(9)

9

1 stars

(11)

11

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 256 results

December 2020

Lukasz from Iron Mountain

Verified Reviewer

Company Size: 10,000+ employees

Industry: Warehousing

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2020

Best in class software and customer service.

R4Me is a fantastic tool for daily dynamic routing. It is easy to implement and very intuitive.

Pros

User friendly interface with plenty of options for routing. The platform offers very good level of options for routing small to medium size fleet.

Cons

R4Me is a good fit for our needs and supports transportation operations perfectly. no issues to report.

Reasons for Switching to Route4Me

Ease of use, quick to deploy, minimal setup.

November 2020

Robert from American Honda Motor Co., Inc.

Company Size: 10,000+ employees

Industry: Automotive

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

Great Solution for managing In-Field team members

Overall, I had a positive experience working with Route4me. They provided a great level of service and support to my team going the extra mile to enhance the application to cater to our needs.

Pros

The ability to plan routes for multiple team members and manage driver activity

Cons

The accessibility and ease of extracting large data sets of historical routing analytics for individuals

Reasons for Choosing Route4Me

Primarily price. At the time MyRouteOnline charged by address routed, and it wasn't cost effective for the number of addresses we would be planning routes for.

Reasons for Switching to Route4Me

Primarily price. At the time MyRouteOnline charged by address routed, and it wasn't cost effective for the number of addresses we would be planning routes for.

March 2021

Edward from DHL Express

Company Size: 10,000+ employees

Industry: Transportation/Trucking/Railroad

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

2.0

Customer support

3.0

Functionality

1.0

March 2021

Can’t program different colors on app

Not bad but see cons

Pros

Easy to optimize a route, check route in map

Cons

On the app you can’t color code business, residential, pickups. Which to me is the heart to my route. Will not renew

Reasons for Switching to Route4Me

Because the advertisement said it was approved by DHL

April 2019

Ron from River Grove Community School

Company Size: 51-200 employees

Industry: Education Management

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

1.0

Functionality

3.0

April 2019

Technical support and customer follow through terrible

Create routes to pickup our students from home and deliver them to school in the morning. Was hoping to cut route times, pickup more students at their homes, and reduce bus operating costs. Then in the afternoon take the students back home. I was never able to complete this task with the software, as it appeared some of the features of the software once enabled did not function. Mainly no U Turns allowed. the routing continued to plan and optimize a route showing the our 40 foot school buses making U turns on narrow two lane country roads, with place to turn around. It did the same U turn in our city areas as well. Where the city streets were did not have turn arounds, and could not be pulled into residential driveways. I feel the software MIGHT have been able to work for us, but the follow through of their technical department was so poor, I was unable to get their assistance during a demo of the product, to ask questions or learn the features of the product. I spent over 30 hours of my time working with the trial on my own, trying to get far enough that with their assistance I would have a working solution to my routing challenges. It seems to be a complete waste of time.

Pros

Looked like good value, and ease of use.

Cons

Technical support. Some features could not be made to work. Was promosed a demo period during my free trial, to help set up our routes, and understand the features of the software. To insure that I was able to be up and running before the end of my 7 day free trial. I was promised the demo daily, and it never happened. I actually had three appointments for the demo. The first was never confirmed. The second didn't happen until after the trial was over, and they forgot to extend the trial first, so it was delayed while the extended the trial. The third was then rescheduled, and the team never called. Not to start the demo, not to cancell or reshedule the demo again. They did not call at all. Now 2 days later, they have still not called. The only thing that worked real well, was there auto response email, and a daily auto email with ideas on why their software was helping so many companies.

February 2021

Dani from KEGSTAR

Company Size: 11-50 employees

Industry: Logistics and Supply Chain

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

2.0

Functionality

3.0

February 2021

Expensive with lots of additional costs

There have been two times I've tried to resolve an error happening in back end when creating routes but support team has not been in touch (confirmed by chat that its a R4M error) Its been good but the plans are inflexible and the issue above has stopped me getting the most I can out of it.

Pros

The reporting abilities are quite useful and easy to use

Cons

There are errors and the training is not that easy to use - the additional costs also amount very quickly especially for a small operation