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Taxi Dispatch Software


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Samsara logo
 
Samsara is a cloud-based fleet management solution that offers features such as GPS tracking, trailer tracking, dashboard camera, routing and dispatch, reefer monitoring and more. It is designed to help small and midsize fleet business... Read More
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Samsara is a cloud-based fleet management solution that offers features such as GPS tracking, trailer tracking, dashboard camera, routing and dispatch, reefer monitoring and more. It is designed to help small and midsize fleet business... Read More
 
Teletrac logo
 
Teletrac Navman's DIRECTOR is a cloud-based fleet management tool designed to help businesses combine data and safety analytics, location tracking, driver-dispatcher communication and compliance within one system. The program is accessible... Read More
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Teletrac Navman's DIRECTOR is a cloud-based fleet management tool designed to help businesses combine data and safety analytics, location tracking, driver-dispatcher communication and compliance within one system. The program is accessible... Read More
 
Oracle SCM Cloud logo
 
Oracle SCM Cloud is a cloud-based supply chain management solution that offers distribution, manufacturing, inventory management and fleet management within a suite. The product features product development, which allows users to... Read More
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Oracle SCM Cloud is a cloud-based supply chain management solution that offers distribution, manufacturing, inventory management and fleet management within a suite. The product features product development, which allows users to... Read More
 
Fleet GPS tracking by High Point GPS logo
 
High Point GPS Tracking and Dispatch is a web-based solution designed to help companies coordinate and track their fleet of vehicles in real-time. Each vehicle is installed with a tracking device with a constant satellite and cellular... Read More
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High Point GPS Tracking and Dispatch is a web-based solution designed to help companies coordinate and track their fleet of vehicles in real-time. Each vehicle is installed with a tracking device with a constant satellite and cellular... Read More
 
Silent Passenger logo
 
Silent Passenger from Vehicle Tracking Solutions is a cloud-based fleet management solution that offers resources to track and manage moving assets and vehicles. It is designed to serve businesses of all sizes across construction,... Read More
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Silent Passenger from Vehicle Tracking Solutions is a cloud-based fleet management solution that offers resources to track and manage moving assets and vehicles. It is designed to serve businesses of all sizes across construction,... Read More

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GPS Insight logo
 
GPS Insight is a cloud-based fleet tracking solution. It is offered in three editions: Standard targets small fleets of up to 25 vehicles, Pro is for businesses with 26 or more vehicles and Enterprise is for large fleets of more than... Read More
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GPS Insight is a cloud-based fleet tracking solution. It is offered in three editions: Standard targets small fleets of up to 25 vehicles, Pro is for businesses with 26 or more vehicles and Enterprise is for large fleets of more than... Read More
 
Fleetmatics REVEAL logo
 
Fleetmatics REVEAL is a cloud-based fleet management solution suitable for small and mid-sized companies. Users can view all drivers on a map and automatically detect their behavior such as harsh braking, quick starts, hard corning... Read More
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Fleetmatics REVEAL is a cloud-based fleet management solution suitable for small and mid-sized companies. Users can view all drivers on a map and automatically detect their behavior such as harsh braking, quick starts, hard corning... Read More
 
Titan GPS logo
 
Titan GPS is a cloud-­based fleet management solution that helps fleet operators track and manage vehicles, equipment and mobile assets across Canada and the United States. GPS tracking hardware and tailored service plans are also... Read More
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Titan GPS is a cloud-­based fleet management solution that helps fleet operators track and manage vehicles, equipment and mobile assets across Canada and the United States. GPS tracking hardware and tailored service plans are also... Read More
 
Verizon Expressfleet logo
 
Verizon Networkfleet is a cloud-based end-to-end GPS tracking and telematics solution that provides business owners ways to track fleet information, generate reports, track assets, and more in real-time. With a suite of features available,... Read More
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Verizon Networkfleet is a cloud-based end-to-end GPS tracking and telematics solution that provides business owners ways to track fleet information, generate reports, track assets, and more in real-time. With a suite of features available,... Read More
 
RASTRAC logo
 
RASTRAC is an on-premise fleet management solution for light vehicle fleets, large trucks, heavy equipment, construction and public safety vehicles. Primary features include GPS tracking, asset management and compliance management. The... Read More
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RASTRAC is an on-premise fleet management solution for light vehicle fleets, large trucks, heavy equipment, construction and public safety vehicles. Primary features include GPS tracking, asset management and compliance management. The... Read More

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Vehicle Fleet Manager logo
 
Vehicle Fleet Manager is a fleet management platform that lets users create maintenance schedules, track vehicle expenses and monitor fuel consumption. The tool can also be installed on-premise and is suitable for various industries... Read More
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Vehicle Fleet Manager is a fleet management platform that lets users create maintenance schedules, track vehicle expenses and monitor fuel consumption. The tool can also be installed on-premise and is suitable for various industries... Read More
 
FleetMaster logo
 
FleetMaster is a cloud-based fleet management solution for businesses that handle short- and long-term vehicle rental and lease as well as truck rental. Key features include vehicle management, customer management, GPS tracking, invoice... Read More
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FleetMaster is a cloud-based fleet management solution for businesses that handle short- and long-term vehicle rental and lease as well as truck rental. Key features include vehicle management, customer management, GPS tracking, invoice... Read More
 
Samsride Dispatching Software logo
 
Samsride is a cloud-based fleet management solution designed for taxi and limousine services, delivery and on-demand transportation companies. Samsride also provides a passenger app for customers to order rides and other customizable... Read More
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Samsride is a cloud-based fleet management solution designed for taxi and limousine services, delivery and on-demand transportation companies. Samsride also provides a passenger app for customers to order rides and other customizable... Read More
 
Fleet Harmony logo
 
Fleet Harmony is a cloud-based fleet management solution that helps trucking companies and other organizations that operate large fleets, such as utilities and public services, to carry out management tasks and routines related to... Read More
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Fleet Harmony is a cloud-based fleet management solution that helps trucking companies and other organizations that operate large fleets, such as utilities and public services, to carry out management tasks and routines related to... Read More
 
FleetHolder logo
 
FleetHolder is a cloud-based fleet management platform for small and midsize businesses that features a fleet management toolset and intelligent dispatching tools. Dispatchers are able to assign jobs based on proximity and real-time... Read More
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FleetHolder is a cloud-based fleet management platform for small and midsize businesses that features a fleet management toolset and intelligent dispatching tools. Dispatchers are able to assign jobs based on proximity and real-time... Read More

Call us for a free FastStart Consultation: +61 3 8899 7476


 
Traxroot logo
 
Traxroot is a Web-based fleet management application designed with small to midsize logistics and bussing companies in mind. The platform is operating system agnostic and features standard fleet management tools, such as dispatch... Read More
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Traxroot is a Web-based fleet management application designed with small to midsize logistics and bussing companies in mind. The platform is operating system agnostic and features standard fleet management tools, such as dispatch... Read More
 
GPSWOX logo
 
GPSWOX tracks the location of vehicles and field service workers in real time. It helps users track locations and information such as vehicle speed, fuel consumption and travel history. Users can receive notifications through the... Read More
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GPSWOX tracks the location of vehicles and field service workers in real time. It helps users track locations and information such as vehicle speed, fuel consumption and travel history. Users can receive notifications through the... Read More
 
High Point GPS logo
 
GPS Tracking and Dispatching Solution is a web-based Fleet Management solution by Forward Thinking Systems. It's accessible to drivers via many devices, including tablet, mobile, and Garmin devices.
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GPS Tracking and Dispatching Solution is a web-based Fleet Management solution by Forward Thinking Systems. It's accessible to drivers via many devices, including tablet, mobile, and Garmin devices.
 
Taxi Mobile Solutions logo
 
Taxi Mobile Solutions is a cloud-based taxi dispatch solution for small, midsize and large fleet and vehicle companies. It allows users to manage on-demand and scheduled ride reservations. Primary modules of the solution are Admin... Read More
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Taxi Mobile Solutions is a cloud-based taxi dispatch solution for small, midsize and large fleet and vehicle companies. It allows users to manage on-demand and scheduled ride reservations. Primary modules of the solution are Admin... Read More
 
Atracio (Formerly O-Fleet) logo
 
Atracio is a cloud-based fleet management solution designed for car rental businesses of all sizes. It offers features like vehicle management, rental management, customer management and work order management functionalities within... Read More
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Atracio is a cloud-based fleet management solution designed for car rental businesses of all sizes. It offers features like vehicle management, rental management, customer management and work order management functionalities within... Read More
 

Buyer's Guide

by Justin Guinn,
Market Research Associate
Last Updated: May 24, 2018


Efficient fleet managers need to keep several balls in the air at once—vehicle locations, mileage, fuel and maintenance costs, customer satisfaction, communication and more.

Luckily, technology has lessened the burden on taxi companies. Software is available to automate the daily time-consuming tasks that prevent you from growing your company.

This guide is designed to help taxi companies find the best software for their specific needs with descriptions of features, benefits and market trends that may impact your selection.

We'll cover the following:

What Is Taxi Dispatch Software?
Common Features of Taxi Dispatch Software
Benefits of Taxi Dispatch Software
How Is Taxi Dispatch Software Priced?
Market Trends to Understand

What Is Taxi Dispatch Software?

Taxi dispatch software offers the functionality necessary to operate an efficient fleet, improve service and boost revenues.

At the core of the system is a dispatch feature to ensure riders are picked up and delivered quickly using route optimization and GPS tracking for vehicle location.

In addition, mobile apps for both drivers and customers improve convenience and offer a similar experience as ridesharing companies. This helps modernize taxi operations and drive more bookings and repeat business.

Customer confirmation screen in Samsride taxi dispatch software

Customer confirmation screen in Samsride Dispatching Software

Finally, the backend features include reporting and accounting capabilities so managers can utilize all the data they collect to make improvements and identify trends.

Common Features of Taxi Dispatch Software

Each taxi software vendor will offer a different set of features and add-on modules that expand the functionality, but most vendors offer some version of the following:

Dispatch and scheduling Receive and respond to customer ride requests by notifying the most appropriate driver for the ride.
Alternative ride types Allows drivers to pick up different types of fares, including hailed rides or additional riders along a route. Riders can then pay for the trip through a mobile application.
Vehicle tracking Always know where each taxi is and whether it's carrying a passenger using GPS technology to pinpoint its location. Also track important details about each vehicle, such as mileage and fuel consumption.
Route planning and optimization Provides the most efficient route in real time to reach a customer or drop off location, as well as in-vehicle directions for driver.
Online booking engine Offers riders a way to book a ride from your company website and process payments. Some products include functionality to create a website with custom logos and themes to host the booking engine.

The online booking engine can also enable bookings from other websites and social media, such as Facebook.
Mobile app A customizable mobile application available for the driver allows them to accept or reject ride requests, view maps and ratings. A customer-facing app offers riders a way to book rides immediately or for a future time and date.

These apps also include payment processing functionality to complete transactions before or after the service, and capabilities to text or call a driver or rider.
Fare calculator Calculate the approximate time and cost of a ride to display to customers and drivers on their mobile apps.
Billing and invoicing Manage financial information regarding past due bills and invoices for riders.
CRM Tracks the contact information, payment history and other important details of every customer.
SMS notifications Fleet managers can instantly contact drivers with important notifications about new rides or routes directly through the mobile app.
Reporting Leverage the data you collect over time and generate reports to spot positive business trends or areas for improvement.

Benefits of Taxi Dispatch Software

Automation always delivers tangible benefits to a business. Taxi dispatch software, overall, saves time and maximizes drivers' time to complete drives. More specific benefits can include:

  • More bookings. Many software vendors are starting to provide various ways to book a ride—mobile app, social media, email or by text—offering more convenience. This ability to book from anywhere easily encourages riders to continue using your service.
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  • Increased visibility of drivers. Managers can quickly view a dashboard and map using taxi dispatch software to find each vehicle and its status. No more losing track of drivers or calling each one multiple times to locate them.
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  • Improved transparency and customer service. Riders who request a taxi can view the location of their vehicle, estimated fare, length of trip and contact information for the driver, giving them more information and control of the service.

How Is Taxi Dispatch Software Priced?

Most taxi dispatch software vendors, as in many other software industries, offer a cloud-based (or Software-as-a-Service) version of their product. Compared to traditional on-premise software, cloud-based systems are generally cheaper to get started and accessible via any web browser.

In addition, cloud-based systems are often offered with a monthly subscription. Beyond that, taxi dispatch software pricing can vary. Common pricing methods include:

  • A flat price per month
  • Cost per driver
  • Cost per car
  • Cost per fleet
  • Cost per booking

Evaluate each product's capabilities, but also their pricing structure to ensure you don't pay for more functionality than you truly need.

Market Trends to Understand

Taxi companies have experienced a flurry of market-shaking changes in the past decade, from regulations, new competition and strategy shifts. Here are a couple recent trends that may impact your software selection:

Ride-hailing growth forces taxi companies to innovate. The success of ride-hailing companies Uber, Lyft and others pushed traditional transportation providers to reconfigure their services and become more competitive.

Technology is enabling this change. Now, taxi companies can provide a similar level of service as the major ride-hailing players, but with the bonus of more experienced drivers.

Taxi dispatch software with modern vehicle tracking, online bookings and mobile apps adds the capabilities today's consumers expect.

Battle for business travelers. Ride-sharing and ride-hailing services are also snatching up a percentage of business traveler rides from taxi companies, once the preferred method for the corporate world. These riders value a few things—convenience, quality and cost—that ride-sharing has improved upon.

The time to update the taxi experience is now, so you can attract more rides with convenient booking and be able to reduce costs due to the benefits of software.

 

How it Works

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Our service is simple and 100% free to customers like you because software vendors pay us when we connect them with quality leads. You save time and get great advice. Vendors get great referrals. It's a win for everyone!

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