About Track-POD

Track-POD is a cloud-based fleet management solution that caters to businesses across various industries such as logistics, 3PL, manufacturing, distribution, courier services, food and parcel delivery and more. Key features include delivery management, safety management, vehicle tracking and routing, visual communication and proof of delivery.

Users can monitor arrival and departure time for different sites, use various analysis tools to generate reports and create a customized matrix of reasons for non-signing of documents. The solution also provides users with mobile applications for iOS and Android devices that feature electronic signing, geotags and timestamps, vehicle check, barcode scanning, drivers’ notes and more.

Additionally, Track-POD...


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Supported Operating System(s):

Web browser (OS agnostic)

40 Reviews of Track-POD

Average User Ratings

Overall

4.60 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(26)

26

4 stars

(13)

13

3 stars

(0)

0

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 40 results

September 2018

grega from Pako - sign parts

Verified Reviewer

Company Size: 51-200 employees

Industry: Transportation/Trucking/Railroad

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2018

Great upgrade for service

plain great. it helped us grow with ease. so much less hassle about routing, tracking, tracing, .... if your company does any deliveries you need their app.

Pros

ease of use. you bring delivery service online into e commerce and all inserts are traceble.

Cons

some specific funcionalities were missing. but track-pod is listening and upgrading is coming with great speed.

Response from Track-POD

Replied September 2018

We appreciate your review and will keep doing our best to meet your needs.

January 2020

Ryan from One Extra Guy Inc

Company Size: 11-50 employees

Industry: Package/Freight Delivery

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

Oneextraguy- Review

Track pod has taken us from using google calendar to send work to my drivers and has instead provided a functional app along with desktop software that has made my company more efficient from routes to billing and seeing at a glance EVERY job that needs to be billed by the day.

Pros

I like most that it optimizes the route for the day. Making us more efficient and saving us money on wasted fuel and time.

Cons

The preview option (optimizing yourself) works great. When the software optimized for you it doesn’t allow you to correct the route without complications. (The numbering remains not allowing me to change the routing)

Reasons for Choosing Track-POD

I liked the functionality better with track pod

Response from Track-POD

Replied May 2020

Hi Ryan, Thank you for your review. We value your business and wanted to notify you that the feedback functionality about your delivery service soon will be available on your mobile devices. So, you will be able to monitor your feedback about provided service in the web-dashboard analytics page.

September 2020

Gertruda from EAGLESHIP, MB

Verified Reviewer

Company Size: 2-10 employees

Industry: Logistics and Supply Chain

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

September 2020

Good complex of functionalities

Comparing price, it is a good deal. Also very flexible plans. We satisfued with it while we are small.

Pros

Easy to use, helpful and fast customer service, many fuctions are included in main plan. Also you can customize your data fields, reports and documents.

Cons

We are missing the feature to control the orders that are arleady delivered and in the HUB. Also customers have small amount of information in the reports they can get from customer accounts. Customer service is opem with new suggestions, they work hard and has a good comunication

Reasons for Choosing Track-POD

Price and functions

Response from Track-POD

Replied September 2020

Dear Gertruda, Thank you for your fair feedback. We will keep working hard to make the app as flexible as possible to provide you with the personalized experience fitting your business flow.

May 2020

Jake from Withecombe Butchers

Company Size: 11-50 employees

Industry: Retail

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

5.0

Customer support

1.0

Functionality

2.0

May 2020

Close but no cigar

A good effort, but coming up far short in many areas and we are exploring other solutions that cost more but are more useable long term.

Pros

The price is good, it’s a fraction of the competitors offering for a small company. The overall design of the product is about right.

Cons

The support is AWFUL. Rude, argumentative and unhelpful. Rather than admit to failings in their product and take suggestions on board, the support team deliberately confuse and delay conversations. There are many features that are essential that just aren’t implemented. For example, being able to see an updated ETA for a delivery in the admin UI. The app has the info, so why not show it? They have a good API, but make certain data hidden for no good reason. A complete lack of webhooks is also completely unexplained. The driver mobile app itself will randomly crash and require deleting and reinstalling. The whole ‘flow’ of the mobile app is confusing. Editing orders and routes after starting them is convoluted and unnecessarily difficult. If the drivers miss a step in the app, the admin user cannot fix it (such as closing a completed route).

Response from Track-POD

Replied May 2020

Hi Jake, thanks for your review. We are very sorry that our application does not support some of custom functions for your business needs and we do not provide the web-hooks at the moment, instead that we offer our powerful and comprehensive API. We try do the best efforts according our practice in logistics. On the other hand, most of the features are available - you can close a route, you can delete an order. We recommend you to visit out help center.

November 2019

Liz from Westox Labs

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

Automated Excellence

Pros

Even the lowest subscription with Track-Pod allows me to manage my courier with ease. The process of uploading routes, and adding new routes is extremely intuitive and streamlined.

Cons

For the future, I would like to be able to use Track-Pod on a mobile site. Currently even with another phone app that allows me to view desktop versions of websites, I'm unable to add more routes on the fly if I'm not at a desktop computer.

Reasons for Choosing Track-POD

Track-Pod's other competitors had shifty access plans and limitations on users, visibility for the routes, notifications for delivery/refusals, and delivery capture features.

Response from Track-POD

Replied November 2019

Thanks a lot for your generous review, we really appreciate it. The Mobile Dispatcher app is on our to-do list. We will be glad to make your daily operations even easier.