About Alloy Navigator

Alloy Navigator is an IT service and asset management solution that enables organizations of all sizes to manage their IT operations. This solution offers a fully integrated help desk, network inventory, knowledge base capabilities and ITIL standards such as change and configuration management. Navigator also creates relationships automatically between meaningful data while providing a comprehensive view of IT infrastructure components.

Alloy Navigator’s service desk manages tickets, assets, incidents, changes, work orders and more within a single interface. Additionally, workflow management tools enable users to design custom IT processes that can altered to the specific needs of their business and personnel. The system also offers an online w...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 8, Windows 10

48 Reviews of Alloy Navigator

Average User Ratings

Overall

4.54 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(26)

26

4 stars

(22)

22

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 48 results

July 2018

User Profile Picture

Jeff from The Standard Group

Verified Reviewer

Company Size: 51-200 employees

Industry: Printing

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

If keeping track of everything is what you want, this product is for you! And I mean everything!

Alloy keeps track of a ll of our inventory, software changes, support incidents, knowledge base, etc. The information in Alloy puts all the necessary information in one place to manage our IT environment easily and efficiently.

Pros

Alloy can be as simple or as complex as you want it to be based on how you set it up. The flexibility and depth are what I love most about it. You can really keep track of everything in your IT environment and you can customize it to fit your specific needs. Other products make you use their preconfigured categories and workflows, etc. While Alloy comes preconfigured with almost everything you need, you can add or remove just about anything you want and build your own workflows to automate the system.

Cons

I find that the more flexible a product is, the more cumbersome it can be. Since Alloy is extremely flexible, the set up can be a little complicated. However, they have a great support team to help you when you need it.

August 2020

Jörg from Kant. Verwaltung BL (IT.SBL)

Company Size: 1,001-5,000 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

Alloy Navigator - our daily help - thank you!

We are responsible for the IT infrastructure of the schools affiliated to us in the canton of BL (Switzerland). We have been using Alloy Navigator as a ticketing system (incident, service request) for many years. We keep discovering great functions that are very helpful. The knowledgebase is used extensively to provide instructions for us IT, but also for teachers and students. The purchases of hardware as well as software and services are authorized and processed via Alloy Navigator. We are currently introducing the use of Alloy Navigator's project management and are learning to work with it.

Pros

All of our Service Requests, Incidents, Announcements and instructions for inquiries are centralized and can be linked as required. The purchasements of hardware, software and services can be managed centrally. If necessary, different permits can be configured as a condition prior to purchasements. Sub-tasks of Service Requests, incidents or projects can be managed clearly. If you want, adjustments to workflows, masks, etc. can also be made. Alloy Navigator's webinterface is very good, most or almost all of the work can be done in the web browser. This is really fantastic!

Cons

Alloy Navigator is very good software. I can't find anything that we can call a disadvantage.

Reasons for Choosing Alloy Navigator

We consider the price / performance ratio to be very good! We would definitely choose Alloy Navigator again. At first we thought it was a disadvantage that there is no representation in German in Europe. But the support from Alloy is very competent and also very quick with assistance, which is really gratifying, even when it comes to customer-specific adaptations and extensions that have to be specially made! Today we no longer see it as a major disadvantage and are very satisfied.

April 2021

Angela from Hospice of the Valley

Company Size: 1,001-5,000 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

April 2021

Alloy for Service Requests and Change Requests

I really like what I've used so far. It's a part of my daily work, and it makes everything fairly simple. I'd like to explore more of the available features within the application, and I'm really excited to see what else we can do!

Pros

Please keep in mind that I do not use all of the available features of this system. But I really like the features that I'm currently using. I spend nearly all of my time with tickets and Change Requests. Both features are easy to use, and help me track my work effectively. I love how easy it is to escalate tickets and CR's, create work orders, and communicate with my requestors directly within the tickets. My administrator has also created some very helpful reports and dashboards so I can track the work that my employees complete, and provide visibility to our Executive Leadership. We've even created an entire process surrounding our Change Advisory Board that streamlines the approval process for projects. It's wonderful.

Cons

It might just be me, but I find both the Activity and History tabs to be confusing / overwhelming at times. I wish there was a better way to quickly see what's happened with the ticket over time.

February 2019

User Profile Picture

Vitaliy from McDonald Hopkins LLC

Verified Reviewer

Company Size: 201-500 employees

Industry: Law Practice

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

February 2019

Has good potential

My overall experience is good. I went head on into a huge mess that was not very well maintained. When the inventory, locations, and customers are up to date, then its much easier to manage.

Pros

What I liked most about this software is how it can be integrated to sync with Active Directory which allows us to keep the inventory, locations, and customer tabs updated. The more automation, the better.

Cons

The gui is kind of outdated and could be simplified, but that's speaking from being on an older version of Alloy Navigator. There is not enough sync customization that can be manipulated or adjusted for AD sync.

Response from Alloy Software

Replied February 2019

Thanks for taking the time to review our product! Absolutely get yourself on the latest version and take a look at the Technician Web Portal. It's really sleek and easy to use. If you use the Windows client, you'll love the Web Portal no doubt! Regarding the Active Directory sync, please give our services team a call. I say that because the sync is super flexible, allows you to map any AD field anywhere you want, update records on conditions, import pictures, set managers for automatic permissions and approvals, and its paired with the workflow which is second to none. Maybe there's something you're missing we can help you with. We'd love to help you get the most out of the product and if there is a limitation anywhere, we'll do our best to address it! Thanks for being part of the Alloy Software family!

January 2021

Doron from RAND ENgineering

Company Size: 51-200 employees

Industry: Architecture & Planning

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

4.0

January 2021

Doron's Alloy Review

Overall the application is solid, reliable. I have used it for the last 10 years and don't have plans of changing anytime soon.

Pros

Software is reliable, user friendly and you get the results quickly.

Cons

Some built-in features are limited and require alterations.

Reasons for Choosing Alloy Navigator

Was simpler to maintain and operate with better results.

Reasons for Switching to Alloy Navigator

We felt like that product quality was declining.