About AzureDesk

AzureDesk is a cloud-based help desk and ticketing management solution for businesses of all sizes. Primary features include ticket management, email-to-ticket conversion, a customer-support center, team collaboration, knowledge base management and reporting.

AzureDesk helps users manage customer service operations such as ticket assignment, private notes and inline image addition to tickets. Other features include data reporting, customer self-service and email integrations.

The ticket management module tags tickets according to their importance and automatically assigns them to agents. The reporting module lets users run reports for a specified time frame and displays them in a dashboard. AzureDesk offers integration with Slack, Olark, ChargeDesk, J...


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Supported Operating System(s):

Web browser (OS agnostic)

48 Reviews of AzureDesk

Average User Ratings

Overall

4.52 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(26)

26

4 stars

(21)

21

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 48 results

January 2019

Mark from Signs Express Ltd

Company Size: 201-500 employees

Industry: Printing

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2019

Azure Desk

Our main objective is to provide monthly stats for all incidents and problems. We also wanted a browser-based solution and hopefully a mobile app will arrive soon. We setup the Service Desk quickly and can report on stats very easily.

Pros

Cloud based and very easy to use. Quick to setup

Cons

More features is always good but they do seem to get added once requested

July 2019

Kaitlyn from VPN Solutions

Company Size: 2-10 employees

Industry: Computer Software

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

July 2019

VPN User Review

It keeps support tickets reasonably organized

Pros

It's more streamlined than other similar products, in my experience.

Cons

Sometimes certain tickets show up repeatedly in the "unassigned" section.

July 2019

Shaun from VPN Solutions

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

AzureDesk

We have very pleased with the software and support - at a great price as well!

Pros

We were able to institute and bring the software up from ground zero to a useful internal application very quickly. They were able to take a listing of customers and import them for us for ease of data entry which helped a great deal.

Cons

I haven't had any issues to note - so far its been great.

April 2019

Anthony from MobiSheets

Company Size: 1 employee

Industry: Information Technology and Services

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

April 2019

AzureDesk Product Review

Simple to use , affordable for 1 Man Business or SMB, if mobility is not required.

Pros

Very simple to setup and use Useful Knowledge base

Cons

No manual time logging No Mobile support

May 2019

Chris from Dennis Dillon Auto Group

Company Size: 501-1,000 employees

Industry: Automotive

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

Azure Desk is Great!

This product has made our IT life much easier. Easy to see what is going and be able to prioritize the tasks. Most importantly... have the ability to show the boss's what we really are doing on a daily and monthly basis!

Pros

Easy to use. intuitive and easy to help those people that are not so intuitive.

Cons

Deleting old tickets is easy but not in bulk...yet. They are working on an upgrade that may fix this.