About Faveo Helpdesk

Faveo Helpdesk is a cloud-based help desk solution that caters to startups and small to mid-size businesses. Key features include a buildable knowledge base and a built-in search option.

Faveo allows users to build their own self-service knowledge base. Users can upload their content into the solution, and customers can comment on articles users have uploaded.

This solution also lets customers connect with users through email. Faveo assigns ticket numbers to customer emails. Different priority levels can be assigned to tickets, and users can also set up automated, template-based responses to certain types of inquiries. The solution also features a customer portal, where customers can log in and check their ticket status.<...


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Supported Operating System(s):

Web browser (OS agnostic)

9 Reviews of Faveo Helpdesk

Average User Ratings

Overall

4.75 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(6)

6

4 stars

(2)

2

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 9 of 9 results

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March 2021

Anmol from 7Prosper

Verified Reviewer

Company Size: 11-50 employees

Industry: Financial Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

Very comprehensive help desk software at such a low price

We use faveo to automate our ticket reporting, assignment and resolution. It's a one stop solution for our entire team members across departments (support, operations, tech) to manage customer related tickets.

Pros

The thing I like most about faveo is that it's simple to start with but you can customize it extensively based on your business needs. We automated our ticket management just the way we wanted it to be. I had found doing this difficult in other applications. Even if the option was there, the other options in market are pretty expensive. With that, prompt support from faveo team is a great add on. After trying 3-4 solutions, we've finally fixed faveo as our ticketing system and have been using it for more than a year with a team of 10+.

Cons

Feature wise there doesn't seem to be anything missing. At least we haven't needed a new feature so far. We've had issues couple of times when things were not working as expected but they were resolved promptly.

Reasons for Choosing Faveo Helpdesk

Pricing point for the given feature set made the difference while making the purchase. Other options were only cheaper to start with, but faveo's price has been affordable even with larger team size.

Reasons for Switching to Faveo Helpdesk

Customization options were not there and it was pretty expensive. Also, buggy at times.

December 2020

Winnie from FG

Company Size: 201-500 employees

Industry: Mining & Metals

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

Feature-packed Inexpensive Ticketing System

We were using a project management software to capture queries for our team and resulted in a bunch of queries which were hard to keep track of. We also needed change management and faveo fits the bill with its servicedesk features.

Pros

- Has most of the features that leading ticketing systems do - Easy to use and straightfoward user interface - Easy to customise - Love the multi-level approval workflow - Cheap and inexpensive compared to leading ticketing systems (offers a flexible plan of perpetual and monthly plan, not per/user/month plan like leading brands do) - Impressive and knowledgeable support team (always responsive even when we were trying out their free freelancer version) - Really easy to get hold of their team for any queries

Cons

Hardly any. More granular customisation to the email templates - right now it offers customisation, but there are some internal system emails which I'd like to change.

Reasons for Choosing Faveo Helpdesk

Inexpensive and feature-packed. Simple to use and simple to install on-premise.

December 2020

Grigoris from Angeletopoulos

Company Size: 2-10 employees

Industry: Information Services

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

December 2020

A help desk platform to be used as a service for third party companies

Up to now I try to set up the environment and working on parametrization to assembly a demo environment and perform a roadshow to potential clients.

Pros

It is flexible and customizable and covers most of helpdesk aspects. Very good knowledge base and documentation.

Cons

It handles multi company service with difficulty and customization, but if you try hard it works.

Reasons for Choosing Faveo Helpdesk

The fact that is able to be hosted in my cloud server and the fact of its openness were critical to select it.

September 2020

Paulo from Deploy Knowledge Consulting

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

Great Ticket Platform

A huge kudos to all Faveo Helpdesk team. They helped us through the entire process from software purchase, installation and configuration. At the end we had the opportunity to assist a nice workshop to show us the main features about this software. Five stars to Faveo team availability... was incredible!

Pros

Great ticket platform with a lot of useful features. Easy to use and customise. It has a freelancer edition which allow us to use the platform with all features and with a reduced cost (or no cost at all).

Cons

At the moment we didn't find nothing to complaint.

January 2018

Craig from Uptime IT LLC

Company Size: 2-10 employees

Industry: Computer Software

Time Used: Less than 6 months

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

Excellent product that should not be overlooked!

I would consider this a "rising star" in the world of helpdesk solutions. Looking forward to their planned SaaS version coming up later this year!

Pros

We switched over from Spiceworks to Faveo for our small MSP here in the US, and the team was instrumental in helping us to ensure that the tickets were successfully migrated - all 47,000 of them! There were a few roadblocks but the team pulled it off. They were more than happy to help us with getting all the email templates to look very similar between Spiceworks and Faveo, and ensured that all the little quirks arising from the migration process were ironed out.

Cons

Bit of a learning curve, but that goes with the territory because it's not a basic helpdesk system. It's worth it!

March 2019

Kumar from Inkredo

Company Size: 2-10 employees

Industry: Computer Software

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2019

A hassle-free product and extremely supportive team!

Ease of use and the on-boarding process was managed with precision that we could get started the same day.

Pros

The on-boarding team has always been on its toes to help us get through any issue in minutes.

Cons

There's so much to do with the product because of its entirety that we want to use everything from day one.

May 2019

Vikas from Uniqolabel

Verified Reviewer

Company Size: 11-50 employees

Industry: Computer Software

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2019

Help Desk software with good features and value for money

Pros

Features, customizations, willingness of team to quickly implement new features

Cons

Overall software is good but right now there is No integration with chat. The team has mentioned that it is in the road map.

January 2019

User Profile Picture

Alpesh from RackBank Datacenters Pvt Ltd

Verified Reviewer

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

Good and reliable helpdesk

Pros

Performance and support of faveo helpdesk is great.

Cons

I very liked its performance and web interface ui

April 2017

Vipin from Wedeterna

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2017

Affordable Ticketing System

It has a good UI and a built-in knowledge base. The product is young and going through many changes.

Pros

It has a good UI and a built-in knowledge base.

Cons

We have run into problems that are hard to troubleshoot.