HelpOnClick Software


 

HelpOnClick is a cloud-based live chat and help desk solution for businesses of all sizes. Key features include real-time traffic monitoring, web and mobile apps, social media integration, advanced reporting and virtual agents. It is available as a Windows, Mac, Android and iPhone application and is compatible with web browsers

HelpOnClick offers third-party integration, automated invitation and archiving capabilities. It provides a real-time view of website traffic and connects with customers who need help. The solution allows users to communicate with customers in 20 languages. Users can customize the helpdesk section as per their company brand and marketing using HTML design templates.

HelpOnClick works with helpdesk, content management, ecommerce and customer relationship management (CRM) systems. It provides integration with Facebook, Google Analytics and Gmail. The application serves automobile, education, real estate, retail, software development and travel industries.

HelpOnClick is available for monthly and annual subscription payment options and its pricing is based on per seat.

 

HelpOnClick - Chat window
 
  • HelpOnClick - Chat window
    Chat window
  • HelpOnClick - Operation panel
    Operation panel
  • HelpOnClick - Widget
    Widget
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

7 Reviews of HelpOnClick

Showing 1-7 of 7

 

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Sean from MSCTIME Online Timesheets
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

This is a great product

Ease-of-use

Functionality

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Value for Money

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Value

I have used it for a couple years now and it is a great way to instantly talk to potential clients.

Pros

Easy to implement into our website. I can use a phone as well.

Cons

Nothing comes to mind. Sometimes I forget to sign out but that’s my own doing. I joe set a reminder so I don’t forget to sign out when I’m going to be offline.

Review Source: Capterra
 


December 2018

December 2018

Love connecting easily

Ease-of-use

Functionality

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Pros

Easy to work with as a customer! Nice to see when a responder is typing.

Cons

Have not run into any problems as of now.

Review Source: Capterra
 

Mike from Tilghman Beach and Golf Resort
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Easy to use chat software

Ease-of-use

Functionality

Product Quality

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Value for Money

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Support

We are a hotel and lots of our guests chat with us instead of calling. It has been a great customer service tool to enhance their guest experience with us.

Pros

Easy to setup and use for both the chatter and chatee.

Cons

Been using the software for over 2 years and have not encountered any problems.

Review Source: Capterra
 

Jarad from Advanced Security System
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

We Love HelpOnClick and Our Customers Do Too!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
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Support

We've been able to help so many customers with this app, that alone is worth its cost. A few customers have even used HelpOnClick to ask for quotes. We love it because it offers our customers a simple, easy way to get in touch with us and get most of their questions answered.

Pros

HelpOnClick was super easy to install on our website. As the administrator of the program, it's easy to add or remove users, create canned responses to quickly engage the customer, and it couldn't be easier for our website visitors to use.

Cons

Sometimes I forget to set the app to "offline" when I leave for lunch and a customer will try to chat with me when I'm not there. I wish it would automatically go offline once my computer went to sleep, but HelpOnClick will stay connected even when I'm gone.

Review Source: Capterra
 

Jeremy from Greenwing Technology
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

HelpOnClick Live Chat is a great turn-key platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

What we like most about HelpOnClick is that it just works. We've been using it for a few years now and have only had one minor issue with availability.

Cons

The only con I would say is adding users can be cost prohibitive in some cases.

Review Source: Capterra
 

Travis from River Runners
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

Good value for small businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
Value for Money
Value
Support

Overall, this is a good value for small businesses and plan to continue using them.

Pros

Affordable compared to other options. Easy to use for basic chat functions.

Cons

The dashboard is limited on functionality and can be cumbersome for admins. Set-up can be tricky for non-computer programmers. When I went over my time limit there was not an easy way to upgrade, but I eventually figured it out (need a link or prompt from the dashboard). Tried to chat with them mid-day during the week, but it was not available. They did email me back the next day and explained how to find the upgrade option.

Review Source: Capterra

  Response: HelpOnClick, HelpOnClick LLC

Date: August 2018

August 2018

 

Hi Travis,
Thank you for your review. We would be glad to know what other functionality you are looking for. It can be already there or on our TODO list.

 

shannon from Shamrock Store, Inc
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

archived chats

Ease-of-use

Functionality

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Customer Support

Value for Money

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Support

Easy to use, pretty intuitive. Very much like I can turn off the sound (that gets irritating after awhile)

Pros

I like that I can see what a customer is typing before their response pops up. Allows me to be proactive in answering questions for them.

Cons

You have to delete archived chats one at a time which takes up more time and space then necessary. Please add the ability to choose more than one at a time to delete.

Review Source: Capterra

  Response: HelpOnClick, HelpOnClick LLC

Date: August 2016

August 2016

 

Hi Shannon,

Thank you for your review. We will consider adding multiple selection as you suggest. Most of our customers never delete archived chats, because there are no limits on the volume of archived chats. Thank you for letting us know that you need multiple selection.

Regards,
Tatiana