About IT Glue

IT GLUE is a cloud-based IT documentation solution that caters to small businesses across various industries. Features include checklists, relationship mapping, runbooks, document automation, asset tracking and more.

IT GLUE's relationship mapping feature helps users to link related items together and define and understand relationships between various elements. The solution's runbooks feature enables users to keep track of the different procedures involved in documentation. Users can also print multiple hard copies and offboard routines after their completion.

Additionally, IT GLUE offers features such as access control, domain and SSL tracking, SOC 2 compliance, version control, a template library and import and export ...


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Supported Operating System(s):

Web browser (OS agnostic), Windows 10

52 Reviews of IT Glue

Average User Ratings

Overall

4.66 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(36)

36

4 stars

(11)

11

3 stars

(3)

3

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 52 results

April 2018

User Profile Picture

Nathan from BlueRock Technologies

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

ITGlue has transformed our ability to accurately document our clients' IT infrastructure.

Pros

The ability to tag different items and configurations within ITGlue allows us to document all of the impacted components in an IT system. For example, we can document the virtualization environment for a client by tagging the physical hypervisors, the virtualization license, the VMs that are hosted on the hypervisors, the credentials used to access the hypervisors and the virtualization environment, etc. This has greatly reduced the time needed to support our clients. I also like the integrations with ConnectWise and Kaseya.

Cons

There isn't much that I can say about ITGlue that is negative. I would like the ability to export a runbook for a client into PDF. I know they are working on this feature but it isn't available yet.

March 2021

User Profile Picture

Gary from Fusion IT

Verified Reviewer

Company Size: 11-50 employees

Industry: Computer & Network Security

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

Essential For Security

Life working at a MSP is made 10x easier with a product like IT Glue. Gone are the days of keeping passwords on pen and paper. Welcome to the 21st century!

Pros

IT Glue has made organizing and updating client information an absolute dream. There hasn't been a single day that has passed that I haven't used this to help us manage our client PC's and access the important servers and computers we need to keep track of with the password management IT Glue offers. Can't recommend it enough!

Cons

The sheer amount of features available can feel a little convoluted sometimes. I also think there could be some work done on the UI for navigation, but that's definitely the least of my concerns with this platform.

December 2020

Joel from Ethix IT Security

Verified Reviewer

Company Size: 2-10 employees

Industry: Computer & Network Security

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

2.0

Functionality

3.0

December 2020

Overall disappointed

It is regrettable that there is so little competition in this area. Because of this the product is expensive and the service poor. If there were more options we likely would have gone with a different solution. Hopefully there will be other players in the game by the time our agreement is up. Overall, we are disappointed in the value of this product.

Pros

The main feature of the product is document storage and it does this well. For storing configurations about your client's technology, expiries and passwords, I do give it high marks. The permissions are very granular so you are able to allow many users (and even clients) appropriate access. Whatever information you have for your client, there is a spot to store it. The offer a lot of integrations with RMMs, PSAs and other IT vendors.

Cons

The granular permissions come at the cost of a learning curve in understanding how the permissions work. IT Glue tries to incorporate a lot of functionality to make it a more useful and all-in-one tool, but much of the functionality is just not good. For example, you can create checklists that can be reused on different sites but it is very basic. We use Process St for checklists and couldn't imagine moving to such an inferior product for a bit of convenience. The password manager is about where other mainstream password managers were 10 years ago. We were embarrassed to offer it to our clients. The website is not aesthetically pleasing and the app has only limited functionality. I have found the customer support to be terrible.

Reasons for Switching to IT Glue

We had heard about how great IT Glue was from our research but the high-cost kept us away. We looked at alternatives but found nothing comparable. Finally we decided to go ahead, based on reviews and IT Glue marketing. Particularly, the MyGlue product (designed for client use) was a big reason we bought, as we felt it was a tool we could use and even monetize in our client base. Unfortunately, that product was a very big disappointment.

March 2021

Randal from Montreal Technicians

Verified Reviewer

Company Size: 2-10 employees

Industry: Computer & Network Security

Time Used: Less than 2 years

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

Time is money and because this saves time...it makes us money

At first, it was hard to see a business case for implementing this product, as we used Evernote and we were fairly well organized, but with the addition of new employees, it became clear that more was needed. Once you go through the training and understand the concept of standardization, the tool magically unlocks its powers. You find information easily, and we can categorize information in a way that makes sense for us. Because it's a tool we use constantly throughout our day, the price was a no-brainer and fully get value for the small investment. Time is money, therefore saving time is allowing us to do more, in our day.

Pros

Access to credentials is easy and painless. The RunBook export was really amazing and well laid out. It made us look very professional.

Cons

The Mobile App is not very user friendly. It also does not show all information of the full product, but good when in a jam.

April 2021

Elias from Wolf Consulting, LLC

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

April 2021

Great Product to Help Centralize Documentation

Overall, I have been very happy with the product. It has allowed our team to become noticeably more efficient as all documentation is now stored in a centralized location.

Pros

IT Glue allowed out company to centralized storage of client documentation that used to be spread across multiple locations. We have seen a boost in efficiency because of the product.

Cons

With so many options for storing documentation, it can sometimes be difficult to quickly find the information you need. After a small learning curve, this is easily overcome.