Finding software can be overwhelming. We've helped hundreds of companies choose the right knowledge management system so they can centralize data and speed up their response times.

Showing 1-20 of 170 products

SABIO

SABIO is a cloud-based knowledge management solution designed for businesses of all sizes. The solution caters to multiple segments including customer service, sales, marketing, field services, human resources and IT. Key features... Read more

Platforms: MacWinLinux
Deployments: Cloud, On premise
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Quip

Quip is a cloud-based project management and task collaboration solution that help users work together and communicate without emails. Users can create and edit spreadsheets, documents and checklists in the system, and team members... Read more

Platforms: MacWinLinux
Deployments: Cloud, On premise
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Bloomfire

Bloomfire is a cloud-based collaboration platform that aims to help enterprise employees search for information to do their jobs by connecting people with information and knowledge. Bloomfire delivers content management and social... Read more

Platforms: MacWinLinux
Deployments: Cloud, On premise
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Zoho Desk

Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key features include management of customer support tickets, a customer support portal, contract management and report creation. Zoho... Read more

Platforms: MacWinLinux
Deployments: Cloud, On premise
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Alloy Navigator

Alloy Navigator is an IT service and asset management solution that enables organizations of all sizes to manage their IT operations. This solution offers fully integrated help desk, network inventory and knowledge base capabilities,... Read more

Platforms: MacWinLinux
Deployments: Cloud, On premise
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JIRA Service Desk

Jira Service Desk is an IT service management solution that assists IT and service teams in incident management, problem management and change management. The solution offers both cloud-based and on-premise deployments. Jira Service... Read more

Platforms: MacWinLinux
Deployments: Cloud, On premise
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Elevio

Elevio is a self-service support and customer education platform that helps users create and manage a knowledge base. It offers built in content management tools, and users can also import existing knowledge base content. The software... Read more

Platforms: MacWinLinux
Deployments: Cloud, On premise
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AnswerHub

AnswerHub is an online developer community solution available for deployment either in the cloud or on-premise. It is suitable for midsize businesses to large enterprises across various industries. AnswerHub enables team collaboration... Read more

Platforms: MacWinLinux
Deployments: Cloud, On premise
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Knowledge Center

Knowledge Center is a cloud-based knowledge management solution that allows call center businesses to create a central knowledge repository for their agents. The solution caters to multiple industries such as automobiles, FMCG, sports... Read more

Platforms: MacWinLinux
Deployments: Cloud, On premise
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Helpjuice.com

Helpjuice is a cloud-based knowledge base management solution suitable for businesses of all sizes and in any industry segment. It includes applications for the creation and management of both internal and external knowledge bases.... Read more

Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:

MangoApps

MangoApps offers digital workplace solutions that combine intranet, collaboration, messaging, learning and 50+ built-in integrations. With an employee platform at its core, MangoApps is suitable for midsize to large organizations in... Read more

Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:

LiveAgent

LiveAgent is an online live chat platform for e-commerce businesses at the small and midsize level. The platform offers live chat application, ticket management, online self-service portals and change and license management, all... Read more

Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:

Freshservice

Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations. The solution offers features that include a ticketing system, self-service portal and knowledge-base.... Read more

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Recent recommendations: 2 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:

Zendesk

Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and... Read more

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Recent recommendations: 2 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:

ProcedureFlow

ProcedureFlow is a cloud-based knowledge management solution. The solution converts organizations’ processes and information into an accessible management tool to be used by employees. Key features includes data flowcharts, title... Read more

Platforms: MacWinLinux
Deployments: Cloud, On premise
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KnowledgeOwl

KnowledgeOwl is a cloud-based knowledge management solution that is suitable for businesses of all sizes. It is industry agnostic and is most useful to human resources (HR) and customer service departments. Core features include knowledge... Read more

Platforms: MacWinLinux
Deployments: Cloud, On premise
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Eloquent WebSuite

Eloquent WebSuite is a cloud- and mobile-based enterprise knowledge management software that helps users manage intellectual resources in a centralized location. The software allows users to store and catalog documents, artifacts,... Read more

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Platforms: MacWinLinux
Deployments: Cloud, On premise
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BoostHQ

BoostHQ is a cloud-based knowledge sharing solution that caters to midsize and large businesses and lets users share links, files and discussions. Key features include multimedia file sharing, search tools, social engagement features... Read more

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Platforms: MacWinLinux
Deployments: Cloud, On premise
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Confluence

Confluence is a project management solution that enables organizations to create, collaborate, organize and review project documents. The system offers both cloud-based and on-premise deployment. Confluence’s editor feature allows... Read more

Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:

Bitrix24

Bitrix24’s customer relationship management (CRM) solution provides a platform for businesses to organize and track interactions with potential or existing clients and partners. The software allows users to log and manage client... Read more

Platforms: MacWinLinux
Deployments: Cloud, On premise
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Buyers guide


Last Updated: June 26, 2019

Knowledge management systems allow you to tame the waves of data flooding your business to streamline training, customer support and other vital operations. We've written this buyer's guide to help you narrow down the many options on the market and find one that fits your needs.

Here's what we'll cover:

What Is Knowledge Management Software?
Why Do I Need It?
The Benefits of Organizing Company Data
Common Features of Knowledge Management Software
Pricing and Purchasing Options

What Is Knowledge Management Software?

Basically, this kind of software transforms the raw data accumulated by a company into useful information. It accomplishes this goal by collecting data in a central knowledge base, contextualizing it and making it easily searchable, so that users can find the information they need on their own.

These applications help a company to build and maintain a knowledge base, which is essentially a specialized database that can be searched and browsed by customers. This allows customers to find answers to their own questions before they contact support agents.

Modern knowledge bases are generally components of company websites, with either intranet or extranet access. Many software packages allow you to customize the design of your customer self-service portal so that it fits with your brand. Employees can write content to publish in the knowledge base. The articles can then be indexed in popular search engines for easy access.

Knowledge bases can also be created for internal use, to assist employees with functions such as document sharing, training and resolving support calls. Employee self-service features can interface with other kinds of customer relationship management (CRM) software in order to optimize the performance of support agents.

Why Do I Need It?

The day-to-day activities of even a small business can produce a bewildering array of data. If this data remains unorganized, it isn't worth much to the company. By using software to organize this data, companies can vastly reduce the time that employees spend searching for answers to questions about their jobs and dealing with customer inquiries.

Enterprises and certain markets—particularly IT, telecommunications and finance—practically demand the use of knowledge bases to survive in the information economy. Small to medium-sized businesses can use them to eliminate cluttered filing cabinets and to help ease the transition to a paperless office.

Knowledge bases also have the potential to streamline training processes for companies facing growing pains. And companies that are contending with a high-turnover rate may want to utilize one in order to keep awareness of best practices alive and to ease the responsibilities of trainers.

Common Feautres of Knowledge Management Software

Knowledge management software offers a diverse array of features. The following table lists some of the most important ones to help you focus your search:

Publishing options Look for formatting options for content such as rich text, hyperlinks and images. Workflow customization options can streamline content generation, as does the ability to publish emails directly to knowledge bases by CC’ing them to a special address.
Decision trees Many knowledge management systems can help you create "Q&"-style decision trees, which enable customers to troubleshoot their own issues.
Advanced search and browse options Look for search filters, auto-suggest capability, natural language search and search engine indexing options. Intent-based search, which matches keywords to common reasons why users search the knowledge base (e.g., how to clear a paper jam in a printer), is another powerful feature included in many knowledge bases.
Feedback options Your knowledge base should have built-in feedback options that allow users both to vote on the rel