Knowledge base
Supported Operating System(s):
Web browser (OS agnostic)About KronoDesk
KronoDesk is a cloud-based customer support solution that provides help desk ticketing, customer support forums and an online knowledge base in a single integrated suite. The solution can be deployed on-premise or hosted in the cloud.
Businesses can receive customer queries and direct them to relevant knowledge base articles or provide a self-service portal for inquiry resolution. KronoDesk provides a ticketing system that generates a unique ticket ID for the issues raised. Managers can allocate ticket IDs to their support team members individually or in bulk, and monitor their progress through an interactive dashboard.
KronoDesk provides an online support forum for customers to raise issues with support agents and other community members. The solutio...
4 Reviews of KronoDesk
Overall rating
3.50 / 5 stars
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April 2020
RAMSES from BROWNSVILLE PUBLIC UTILITIES BOARD
Company Size: 501-1,000 employees
Industry: Utilities
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
3.0
April 2020
User friendly
Excellent product; happy to be a 5 year user. Looking forward for new features.
Pros
It's an excellent software and targeted all of our company needs for tracking of tickets.
Cons
Not having the ability to customize certain areas of the software to meet the company needs. And not having the ability to link to exchange server.
Reasons for Choosing KronoDesk
Same features as other vendors and less expensive product.
November 2013
Eric Bailey
Time Used: Free Trial
Review Source: GetApp
November 2013
Solid Helpdesk Software
It provides all the functionality that is needed to run a helpdesk off of and for the tracking, assigning, and communication of problems for customers. It also provides forums and a knowledge base so customers may browse similar or the same problem and find a solution before the helpdesk is required.
Pros
Good software, it is still a "young" software and I didn't get a chance to try the compatibility or how it interacts with the other Inflectra software.
Cons
I had to set up a SQL database before I could run this software and I had to contact support several times to help me past certain steps in the setup phase since I wasn't familiar with SQL server.
December 2016
Zach from RMHP
Company Size: 201-500 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
3.0
Functionality
2.0
December 2016
My review of Kronos
It is a pretty basic ticketing system, not too difficult to learn, pretty easy to maintain. A few times I did have issues searching for tickets, but other than that, no real complaints.
Pros
Ease of creating tickets
Cons
The search feature, lack of usable bonus features.
Response from Inflectra
Replied December 2016
Thanks Zach, that's fair feedback, we're releasing KronoDesk 2.0 in January 2017 that has a completely new user interface and search engine, hopefully you will like it!
May 2013
Eric from Strategic Manufacturing Solutions
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
May 2013
Solid helpdesk software
Good software, it is still a "young" software and I didn't get a chance to try the compatibility or how it interacts with the other Inflectra software.
Pros
It provides all the functionality that is needed to urn a helpdesk off of and for the tracking, assigning, and communication of problems for customers. It also provides forums and a knowledge base so customers may browse similar or the same problem and find a solution before the helpdesk is required.
Cons
I had to set up a SQL database before I could run this software and I had to contact support several times to help me past certain steps in the setup phase since I wasn't familiar with SQL server.
Response from Inflectra
Replied May 2013
Thanks Eric for the review. For those customers not familiar with Windows Server, IIS and SQL Server, we do also offer a fully SaaS hosted/cloud version.