Remote Desktop Manager Software


 

Remote Desktop Manager is an on-premise help desk solution that allows users to centralize their connections, passwords and credentials in a single platform which can be shared with multiple team members. Key features include remote connection and screen sharing capabilities, password management, audits, reports and more.

Remote Desktop Manager provides users with a centralized password repository. Role-based permissions and two-factor authentication allows administrators to control access to system data. Credentials for new connections are brokered by the solution on behalf of the user.

Users can also monitor, verify and analyze team activity and record usage logs for the members. The solution offers mobile applications for iOS and Android devices for remote usage.

The solution offers perpetual licenses for a one-time fee that includes support via phone, email, online helpdesk and through other online resources.

 

Remote Desktop Manager - Dashboard
 
  • Remote Desktop Manager - Dashboard
    Dashboard
  • Remote Desktop Manager - Overview
    Overview
  • Remote Desktop Manager - Update data
    Update data
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Windows 2000, Windows 8

108 Reviews of Remote Desktop Manager

 

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Software Advice Reviews (12)
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Showing 1-12 of 12

Greg from Eco Interiors Ltd.
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

A nice comprehensive program for managing contacts and remote connections

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

- Can store company and contact information, payment information, remote connections, and cloud storage connections
- Can even start Powershell and Microsoft OneDrive connections
- Simple to install and start using

Cons

- User interface is a bit overwhelming at first for someone not with an IT background. Takes time to learn.

Review Source
 
 

Peter from Zon Engineering Inc.
Specialty: Engineering
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

A good program for amalgamating various remote desktop applications

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

If you have a larger firm where you need to utilize multiple remote desktop applications, RDM can be useful for tracking various computer access information.

Cons

There is no integrated remote desktop interface, which is why we initially acquired the software. It isn't that useful for smaller companies that already use one remote desktop application.

Review Source
 
 

Shawn from Eco Interiors Ltd.
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Simple to use for both IT support personnel and normal users

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

- Whenever I have a problem, our outsourced IT support connects in with Remote Desktop Manager and fixes the problem quickly and effortlessly. It's easy to setup and grant remote access.

Cons

- Remote Desktop Manager sometimes hangs after closing connections and remotes shutdown via Task Manager.

Review Source
 
 

Steve from River Rock Designs
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

RDM is an easy to use solution for IT support

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I switched to Remote Desktop Manager several months ago, and it's easy to use configuration and setup made it my primary choice for remote support when I need assistance.

Cons

I had to reinstall the program once as it kept dropping the connection, even when we were both online. After the reinstall it's been working fine.

Review Source
 
 

Scott from Harder Corp
Specialty: Distribution
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Works well for our application

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

like the ease of use with the product. Most common features are easy to use and easy to find. Seems to be very reliable at this point.

Cons

Wish a couple more features (audit trail, activity log) were available with the free addition, but i suppose they have to entice you to purchase it somehow!

Review Source
 
 

Ryan from Zon Engineering Inc.
Specialty: Engineering
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Good remote desktop support solution for SMB IT departments

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Will likely be upgrading to a paid version in the near future.

Pros

We've been testing out several RDM solutions over the past year to try and determine which option is the best. Devolutions Remote Desktop Manager is simple to use, and the ability to store the connection details in one location is incredibly helpful!

Cons

I've been using the free version for almost a year to compare it to other programs. I find that, on startup, it can be resource intensive where others load up much faster. After startup is completed it seems to run fine.

Review Source
 
 

Cassie from Fca
Specialty: Manufacturing
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

June 2018

June 2018

A step in the right direction for remote desktop management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The biggest feature for me regarding Remote Desktop Manager is the ability to manage multiple connections through one interface.

Cons

It slows down my computer (system resource heavy) and the user interface is very daunting. If the interface was cleaned up a bit I think it would improve navigation.

Review Source
 
 

Renea from solid solutions today
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Call Proof Is The Best For Call Tracking!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Love this software!

Pros

The pros are many. I will start with the fact I am tracking my sales calls with appointment check-ins. It has a Google My Business integration which is a must have for me. It has sales territory assignments. Followup and scheduling are available. For the extra service, I can get GPS tracking and for the best value for my money, I can record my calls and have text messaging.

Cons

Chat routing automatically to Facebook. I would much rather it be a stand alone product with the ability to chat within the site.

Review Source
 
 

Alonso from HealthCompany
Specialty: Healthcare / Medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Indispensable Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

You should try free version

Pros

Everything is grouped and in place pleasantly.
Remote tasks / services / shared folder options are easier and smoother.
It supports multiple connection protocols, you use an application for multiple protocols instead of one of each protocol.
Each update expands the services and features of the application.

Cons

The application does not remember the size of its window
If you open many sessions it will consume a lot of RAM

Review Source
 
 

Felix from corporación Estelio
Specialty: Education
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

It is a very rich tool in terms of its functionality and allows covering multiple needs, a software that constantly evolves from better to much better

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

"I just do not think it has competition, it's a very useful way to access many remote desktops in a good distributed and clean UI / UX environment.
excellent and very useful generation of automated processes since you have a great set of functions that are easy to use. very good security management and audit access ... excellent support and mitigation of errors, the mobile version can be improved, I do not say that this bad but it can be better."

Cons

I can not find major problems or deficiencies to this software, it does what it should do and more is recommended without hesitation ... maybe, the price can be a bit expensive.

Review Source
 
 

Josh from Empowered Life Stores
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Mac to Windows

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Simplicity to login to my Windows server from my Mac Laptop. Good Speed. Solid Connection. No real issues.

Cons

Inability to move files without saving them on the cloud first. Wish for the option to copy or drag. Remote manager occasionaly disconnects for seemingly no reason. This is a minor inconvenience.

Review Source
 
 

Michael from Neurospine LLC
Specialty: Healthcare / Medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Free remote management tool to manage all of your workstations via RDP

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Easy to create a library of all of your computers. You can save admin credentials so it's easy to just double click on the computer and log in without having to type in your credentials each time.

Cons

Logs in to each computer via RDP so only one user can see the session at a time. This is best used on-site as this can be a security issue using this software to log in from outside of your agency.

Review Source
 
 
 
Showing 1-20 of 96

David from Immaculate Conception School
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Remote Desktop Manager

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Provides a remote desktop solution.

Pros

Ease of installation. Functions as described.

Cons

Sometimes a bit laggy accessing remote desktops.

Review Source: Capterra
 

Thomas from Matthews International
Number of employees: 10,000+ employees Employees number: 10,000+ employees

December 2018

December 2018

Remote Desktop Manager is the only tool needed for connecting to any remote machine.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall, I find it the best, most comprehensive tool for any administrator for maintaining connections to remote machines. It's built in Password Vault and Generator make password management seemless and trivial even while maintaining best practices (including nonsense strings of arbitrary size, rotated regularly, and a different string for each server). And it even supports multifactor authentication mechanisms (though it is limited to only certain MFA Vendors, for now at least).

Pros

Multi-protocol support for connecting to any machine.

Cons

The complexity. Due to the sheer number of options and alternative ways of accomplishing the same/similar tasks, it can be difficult to determine the correct way to set up a connection. However, once setup properly, it never needs done again for that connection.

Review Source: Capterra
 

Boariu from GainBucks
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

A good way to manage devices.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Remote Desktop helps me to manage my files from every device i wish even from a phone.

Pros

Remote desktop helps me a lot to manage my Devices even if im miles away from it and it works from many diferent devices.

Cons

I have nothing against to say about a software that helped me a lot with my managering.

Review Source: Capterra
 

Paul from Subtle Designs
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

This is one of the best connection management utilities available

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It supports multiple connection protocols. There is hardly any lag when connecting to remote computers

Cons

It crashes at times especially when the connection isn't stable

Review Source: Capterra
 

Quinn from Anagram
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

December 2018

December 2018

Better than Apple's own RDP

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I manage about 40+ Mac desktops (iMac and Mac Pro) and several buildings. This remote desktop software is the best, better than Apple's own remote desktop software because I can take over the keyboard and mouse, while the user can actually watch what I am doing, see what's going on the screen :) And best of all: I supports drag and drop copy files. From my screen I just drop the file, for example an installation file onto the screen I'm RDP'ing to, and the file is on its way over there.

Cons

Nothing dislike about the functionalities. But I do dislike how they charge for how many licenses you buy. the more, the cheaper. How many desktop support guys do you really thing a company needs?

Review Source: Capterra
 

Matt from DairyNZ
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2018

December 2018

Great tool, but resource heavy.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

I use the software daily, but only when I need more than two rdp sessions open.

Pros

Easy management of 100s of servers, tabbed interface and good options for password and account management.

Cons

Quite heavy on RAM, slow to start, and each update requires a full re-install.

Review Source: Capterra
 

Alex from Moffitt Cancer Center
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

December 2018

December 2018

Remote Desktop Manager enhancing connections with IT department

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love Remote Desktop Manager since it is the never disappointing tool that we use in order to give efficient remote workstation access to our IT department and Enterprise Imaging team. It is very realiable and always lets our peers remotely connect to our computers to fix any issue that we may find.

Cons

So far, Remote Desktop Manager has never let me down and had always help me connect with IT for either easy fixes or complex troubleshoots!

Review Source: Capterra
 

Mark from St. Vincent Electricity Services Ltd.
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2018

December 2018

Remote Desktop Manager Review by M. Moses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Remote Desktop Manager allowed us to connect to computers and servers that are offsite and allow for maintenance checks to the IT department users in a timely manner.

Pros

Excellent software easy to use, allows for the easy access to offsite computers and servers.

Cons

Remote Desktop Manager has no cons in my opinion

Review Source: Capterra
 


December 2018

December 2018

Excellent Remote Access Tool

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

1. Very intuitive to use
2. Easily integrated with a wide variety of password tools
3. Advanced security management

Cons

1. The time it takes to install the software can be further improved

Review Source: Capterra
 


December 2018

December 2018

Great RDP Manager

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

I was able to consolidate all of my RDP entries into one program; this was great because supporting multiple companies and even more servers was getting confusing. RDM made my life a whole lot easier. Thanks!

Pros

Many options, the ability to batch edit, stored credentials make using multiple RDP connections effortless.

Cons

Many frequent updates (almost every week) and the notification of update in your face every time you open the software.

Review Source: Capterra
 

Nicholas from software
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2018

November 2018

RDM organizes the lift of any Sysadmin or Network Admin

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Remote Desktop Manager is by far the best tool out there to organize all of your remote sessions. RDP, Telnet, SSH, FTP, SCP, Web browsers etc... there is a way to fully integrate with just about every single protocol out there into a single interface. The free versions work great, but the paid versions work great for a team. Without RDM, I wouldn't even know where all my devices are located or how to connect to them.

Cons

Sometimes I wish RDM was easier to use. There are so many options it can sometimes be difficult to find what you want. Often you are presented with a dozen different ways to do something, but which is the best way? Hard to know.

Review Source: Capterra
 

Betsy from HCA Healthcare
Number of employees: 10,000+ employees Employees number: 10,000+ employees

November 2018

November 2018

Remote Desktop Manager

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

I used this with my last company to remote into my computer when I was working from home.

Pros

I liked this application because the ease of use! It was extremely easy to use and I never had any issues with connection.

Cons

I didn't have any issues with this application so I don't have any dislikes!

Review Source: Capterra
 

Mohamed Oussama from Accenture
Number of employees: 10,000+ employees Employees number: 10,000+ employees

November 2018

November 2018

Best way to access remotely to another desktop

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

You can access to other desktops remotely in few steps. If the network quality is good you should be able to work easily and in a fast way having full control of the other desktop.

Cons

The connection is interrupted very fast when the network quality is low.

Review Source: Capterra
 

Jonathon from Adient
Number of employees: 10,000+ employees Employees number: 10,000+ employees

November 2018

November 2018

Keeps all of my remote connections in one place

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

I use this daily to connect to the systems I work on and manage. It saves all of the connection information (machine name, IP, username, password, etc.) so I just double click and it logs me in. So easy!

Pros

I LOVE that I can create groups in this software to keep my remote sessions organized by task or work function. I also love that I can inherit logins so I don't have to enter my credentials on each machine.

Cons

The multiple screen support is a little klunky and isn't ideal to use when you only have one screen on the viewing end.

Review Source: Capterra
 

Scott from Getronics
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

November 2018

November 2018

Remote desktop Swiss Army knife

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is a feature complete product and very well thought out. It has the ability to connect to so much stuff. The Development team is very active and they participate in their forums which is great.

Pros

This application has it all. It connects to anything you could want to remotely administer. from SSH to RDP to VNC to Vmware view it has it all. You can share connections between a team as well via a SQL database or other means. It works well for every occassion. Support is great and they strive to satisfy all of their customers. This is a really great application and it runs on Windows, Mac, Android and iOS.

Cons

No Linux version but they say that they are considering it.

Review Source: Capterra
 

RD from Sharingdelights
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

clean interface

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software has great remote connections manager and you can access your data when offline. I also like I can connect to my work computer and connect remotely to my personal laptop at home.

Cons

User interface is a bit overwhelming at first but the more you use it and get familiar you will get the hang of it.

Review Source: Capterra
 


November 2018

November 2018

Now Screen swapping is easy

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Being a tester, I have been using this from career start.it is required essential in a software organization.

Pros

We can work on multiple platforms with this. Easy to use. Just need to enter the IP and user credentials and within few seconds, the user will be switched to a new virtual machine and can work there

Cons

There is Nothing to complain about Remote Desktop manager

Review Source: Capterra
 

Theresa from Mr Hero
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

What I like about remote desktop.

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

What I like most about remote desktop is that it is available on different devices.

Cons

The only cons I found was sometimes it freezes up.

Review Source: Capterra
 

Deepak from Nordstrom
Number of employees: 10,000+ employees Employees number: 10,000+ employees

October 2018

October 2018

Remote Desktop Manager for work

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I am using through RSA token connectivity and that is very secure.

Cons

Every time i need to connect to Remote Desktop to connect DB

Review Source: Capterra
 


October 2018

October 2018

Remote desktop for small business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I use it to edit documents like invoices that are stored on my desktop or template that I need to access for a invoice to a customer requesting it because they are not the owner.

Pros

It is the best tool I can use for my business. It gives me access to my desktop from other devices so I add to an invoice open word documents and save them it has been so easy to set up also

Cons

If your tablet is does not have the same software on it then you will have a problem opening and editing documents like excel and word not wordpad

Review Source: Capterra
 
 
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