Remote Desktop Manager Software


Remote Desktop Manager is an on-premise help desk solution that allows users to centralize their connections, passwords and credentials in a single platform which can be shared with multiple team members. Key features include remote connection and screen sharing capabilities, password management, audits, reports and more.

Remote Desktop Manager provides users with a centralized password repository. Role-based permissions and two-factor authentication allows administrators to control access to system data. Credentials for new connections are brokered by the solution on behalf of the user.

Users can also monitor, verify and analyze team activity and record usage logs for the members. The solution offers mobile applications for iOS and Android devices for remote usage.

The solution offers perpetual licenses for a one-time fee that includes support via phone, email, online helpdesk and through other online resources.

147 Reviews of Remote Desktop Manager

Overall rating

4.57 / 5 stars

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Showing 1 - 20 of 147 reviews

August 2018

Iva from Adams County Communications

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Holy Grail of Remote Desktop Software

I came across Remote Desktop Manager in my search to find a better solution to what was becoming a time intensive process of updating, managing and remoting into what was growing to be a substantially large number of various types of connections. After testing several different remote management platforms with great disappointment, I finally found Remote Desktop Manager and have never looked back. I have been using it for over 5 years now. Not only do I use it to manage all my connections but I can use it in a well laid out platform.

Pros

I can quite literally remote into a crazy amount of connection environments all within under a minute if I want to as well as a specific connection environment along with its specific VPN connection dynamically if I want without having to connect to that groups VPN first.

Remoting like a boss isn’t the only plus to their platform. They have an extensive amount of tool sets one can use within each connection environment to use such as macros, scripts, management tools, command line tools, sub connections, logs and many others. The list of additional functionality is greater than one would be able to leave in a review.

Cons

The only cons I have come across over the years were there were a few times I found the version for Mac OS to be a little buggy but that was resolved timely and it didn’t affect the actual functionality of the software.

Also, some of the macro and script help documentation could have been a little more detailed. However, the help documentation pertaining to this could have very well been updated since the time I needed further clarification which was when I first started using it. I have not needed to use it since that time now that I understand how to configure the macros and scripts within the software.

July 2018

Brent from Intelligent Technologies, Inc.

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Like coffee, RDM is the first thing I open when I get to work to start my day.

Pros

Supports every possible (nearly) type of information or connection type you could need to provide top tier support (internal or external) in a very powerful and effective interface. The tree inheritance model of (security and credentials) means I can set something once and know that all the items below it will operate the same unless I override it. Product has a constant stream of updates and releases to address issues (bugs) or provide new features and functionality. The software is incredibly extensible and can work with many other products that may already exist in your environment. You can choose to move the data from the other product or let RDM simply refer to the other product. This means RDM only enhances what you have unless you want to replace it and then there is likely and import/migration tool to move the information without reentry.

Cons

Client is (currently) a thick install and you have plugins to extend its use so you do need to insure disk space, memory, and CPU available but I have it open and it is using less resouthere are less resources than Google Chrome. Client can lock up (mostly when switching from/to VPN connection) but that is more because we run the Password Server so it is remotely authenticating access. When I was the only person using the software this was not an issue.

June 2016

Ben from Ben Liebowitz

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2016

I've loved RDM since the first day I installed it!

I started using the free version of RDM many years ago. I was looking for something to manage my RDP connections in one place. When I found RDM and say all it could do, I immediately installed it and began using it! Soon afterwards, I upgraded to the enterprise version and now can never look back!

Pros

Based on the name, you'd think this is a tool just for Microsoft RDP, but you'd be very wrong! It can do SOOOO much more! I love that I can manage my RDP connections, along with SSH & VNC connections as well. I can have links to websites that I frequent and auto login using credentials in the repository. I have my vSphere client connections as well as vSphere Remote Console sessions as well. I have connections to my AWS EC2 accounts as well as S3 buckets as well.

I also love the "keep tab on disconnect" feature! As an engineer, I'm constantly rebooting servers to troubleshoot issues, build new ones, etc. This is a huge time saver for me.

Cons

I haven't found any cons for the tool yet. I do have some coworkers that use the tool as well and the biggest complaint I hear from them is, "ANOTHER upgrade?" They complain that new versions come out too often. I see that as a plus not a con, but everyone's different!

Response from Devolutions of Devolutions

Replied June 2016

Thank you so much for your support Ben!

June 2016

Frank from Holland Computers, Inc

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2016

System Administration Streamlined

In January 2016, our company, Holland Computers, Inc. was selected for a case study using Remote Desktop Manager. This is a product that I strongly believe in. Rarely does a tool come along that becomes your entire toolbox. In the course of doing my daily work, I have to make hundreds of connections to remote servers, manage those servers, databases, web sites, application servers and developers. RDM gives me a centralized, single pane of glass from which to do all of it. I can store passwords using my favorite password manager, Keepass, write and assign scripts, manage services, and build custom connections to every device, server and workstation I manage. The best part is that my entire team can use this and we don't have to keep redundant information in multiple places. Now, we can collaborate as a team, updating and sharing tools and connections in a way that makes all more efficient! Get your copy here: http://devolutions.net/ref/545020

Pros

Efficiency. It brings all of my systems into a single pane of glass. I also enjoy the numerous connection types that allow me to completely customize the product for my teams use.

Cons

I've been using this product for 2 years. I have yet to find a limitation...

January 2018

Alexander from !BRNDMG

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

Best program to manage multiple remote connections using different protocols.

Makes an admins life much easier - every single day!

Pros

- Ease of use
- User license (If you work for multiple companies, you only have to buy one licence)
- Even without an active subscription RDM can be used for many years
- Plugins available for nearly every remote management protocol one could think of
- Plugins for 3rd party programms like Browsers and Password Managers
- Awesome automatism possibilities
- Ability to run own scripts (e.g. Powershell) against remote servers
- Centralized connection management
- Great security management
- Roles for centralized connection managment
- Ability to use cloud or on premise
- Even standalone many possibilities to secure connection credentials (like local KeePass)
- Stable
- Fast and helpful support
- Clean interface using ribbons
- Good licensing model
- Fast bugfixes
- New features
- Assesment management

July 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

No work day without Remote Desktop Manager!

saves a lot of time, the search for passwords finally belongs to the past - a centrally repository and the changes are in seconds on all clients available - also perfect is the offline mode! Also, if you on the way, you can use one of the mobile apps to get access fast and secure (supports also the offline mode!)

Pros

-) Team Management
-) Security Role Based
-) Centralized Password Management with granular security
-) Many VPN Add-Ons
-) Web Browser Integration (Devolutions Web Login)
-) Available on Android & iOS
-) Centralized Templates
-) Features like open VPN automatically if ping fails!
-) Support the import from many other programs
-) Subconnections
-) To-dos with reminder feature
-) Documentation section
-) Support variables

-) Last but not least - the Support!

Cons

I've been using this product for 3+ years now so - hard to believe but at the moment there are no criticisms.

February 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

Remote Desktop Manager - A brilliant multi-tabbed remote desktop management app

Easy and quick access to all of my estate. It is easy to setup a remote desktop profile for every machine and a click gets me straight in whenever I want. Each one appears in a separate tab and they can remain open for as long as I need them to.

Pros

Remote Desktop Manager seems to do what is does best quite simply, and that is be a very useful way of viewing many remote desktops in a multi-tabbed environment. I am able to view the remote desktops of any PC or server whenever I want. But it doesn't stop there. It also allows other remote connections protocols to be used, such as VNC. I can group machines however I want. So I can have servers in one group, banks of PCs in another etc.

Cons

None worth noting. However it does sometimes crash out when a new version is available. But that could be my machine.

June 2018

Philip from Episerver

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

June 2018

Good utility for managing a large collections of servers and VMs

This software has encouraged our team to operate more efficiently and in a more organized fashion. We manage a worldwide network of customer and partners' machines, both virtual and real. It wouldn't be possible without a tool like this.

Pros

Once you have everything configured to your liking it is very easy to jump around to different machines, this is a life saver for any managed services organization. Connections to libraries simplify management, important commands like sending CTR-ALT-DELETE are here, managing a mix of virtual machines and steel boxes is possible and easy to do.

Cons

Out of the box you may need to arrange and configured everything to your liking. This can take some time however it is worth doing. If you start out organized, this software can make your like much easier.

February 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

February 2019

It's a centralized solution to have what all what you need to use to work in one place

I'm using RDM with a centralized devolution server with my team and we are working correctly , safety and fast from years. We are not looking for data when needed because they are easy to find and use in seconds.

Pros

It's a very complete and powerful solution. Inside one product you could store and define all you needs to work with your servers and softwares ! You could configure and store things like : vpn, remote connections RDP, remote SSH session, FPT, username, files, etc.

All you could imagine to work with multiple software and server available for your team and with payement option syncronized and subject to user rights .

Cons

Complicated... too many options available on every kind of pieces. This software it's not satisfying the KISS mantra at all.

April 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Best Remote Desktop App I've used

Pros

I used to love an app (Mac) called CoRD. It beautifully laid out multiple connections in a tabbed layout minimizing the number of windows I had open. However, as the Mac OS evolved the app did not and stopped working with newer versions. I then came across Remote Desktop Manager and it does all of that and much much more. You can create workflows to connect to a VPN first, save specific credentials for different connections, and even setup remote connections for Telnet and SSH to network devices.

Cons

Honestly, the only part that's hard to swallow is the price. There is a free version, but it limits the connections you can create. I believe the paid versions is close to $200 for the Enterprise edition.

December 2018

Quinn from Anagram

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Better than Apple's own RDP

Pros

I manage about 40+ Mac desktops (iMac and Mac Pro) and several buildings. This remote desktop software is the best, better than Apple's own remote desktop software because I can take over the keyboard and mouse, while the user can actually watch what I am doing, see what's going on the screen :) And best of all: I supports drag and drop copy files. From my screen I just drop the file, for example an installation file onto the screen I'm RDP'ing to, and the file is on its way over there.

Cons

Nothing dislike about the functionalities. But I do dislike how they charge for how many licenses you buy. the more, the cheaper. How many desktop support guys do you really thing a company needs?

December 2018

Thomas from Matthews International

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Remote Desktop Manager is the only tool needed for connecting to any remote machine.

Overall, I find it the best, most comprehensive tool for any administrator for maintaining connections to remote machines. It's built in Password Vault and Generator make password management seemless and trivial even while maintaining best practices (including nonsense strings of arbitrary size, rotated regularly, and a different string for each server). And it even supports multifactor authentication mechanisms (though it is limited to only certain MFA Vendors, for now at least).

Pros

Multi-protocol support for connecting to any machine.

Cons

The complexity. Due to the sheer number of options and alternative ways of accomplishing the same/similar tasks, it can be difficult to determine the correct way to set up a connection. However, once setup properly, it never needs done again for that connection.

September 2017

Chad from OutMatch

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2017

Remote Desktop Manager is the most comprehensive remote session manager I've used

This software makes doing my job significantly easier. Rather than having SSH, SCP, RDP, etc. sessions strewn across different apps, I have everything integrated into a single interface, and all my passwords are saved (encrypted) for ease of connection.

Pros

As a SysAdmin, this is literally one of my most-frequently used applications. It's fantastic being able to save different remote session types into one interface and being able to keep them all consolidated. When I install updates in environments where we manually deploy, I can open 10+ connections at one time to save myself time. I couldn't recommend this application more!

Cons

Every once in a while, the software will lock up on me, causing me to lose my current sessions. But it's very rare.

August 2018

Sean from Human Resources

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

It's the product to beat for system administrators looking to manage remote resources

Pros

Every now and then, a piece of software comes along that genuinely saves time and makes things easier. Remote Desktop Manager is absolutely one of these products. I've been using RDM for many years and it's my single go-to application for managing not just remote desktops, but SFTP connections, cloud resources, online applications, printers and more. It's very customisable. The product has many built in connection types, but you can also create your own with scripts and chain commands together.

Cons

There's very little I'd say I dislike. The program isn't the fastest to load, but I spend all day within its user interface so it's not something I experience often.

November 2018

Nicholas from software

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

RDM organizes the lift of any Sysadmin or Network Admin

Pros

Remote Desktop Manager is by far the best tool out there to organize all of your remote sessions. RDP, Telnet, SSH, FTP, SCP, Web browsers etc... there is a way to fully integrate with just about every single protocol out there into a single interface. The free versions work great, but the paid versions work great for a team. Without RDM, I wouldn't even know where all my devices are located or how to connect to them.

Cons

Sometimes I wish RDM was easier to use. There are so many options it can sometimes be difficult to find what you want. Often you are presented with a dozen different ways to do something, but which is the best way? Hard to know.

June 2018

Silvia from Venezolana de Industria Tecnológica VIT

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

It is a secure tool for remote access of Networks and Servers including multiple protocols and VPN

Pros

It has built-in corporate password management tools, general-level access controls, one-click connections and multiple single-window access to reduce desktop clutter. Injection of credentials directly on remote servers. They can never compromise any information, since they never have access or knowledge of plain text credentials. It allows to control, delegate and filter the user's access to privileged accounts using a role-based security system. You can integrate FTP, FTPS, SFTP, SSH without any inconvenience with reduction of costs

Cons

Not being able to perform a scan of the Network Domain where all the equipment can be visualized and thus not have to incorporate one by one to the tool, but only the users and the keys. We can not see what equipment is in use or failing that ip are assigned, to see the Domain Forest.Being an easy, comfortable and practical application.You can know who did what with a password, where they did it and when

December 2016

Charles from Sofutech

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

December 2016

Remote Desktop Manager Review

This program saves us a lot of time and enables us to provide fast and quality support to our clients. Not having to locate the hostname of the servers and type our AD credentials every time is a huge time saver!

Pros

Remote Desktop Manager has all the features to make the life of a System Administrator like me much easier! Having all my RDP connections stored in one great place is fantastic. Price is very cheap for all the bells and whistles it has. Supports a wide variety of systems.

Cons

I can't say anything negative about this tool. It is the best in its category.

June 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

One of the best software i use.

It save me so much hassles when connecting to remote and local services.

Pros

The software supports so many connections types. It provides for cascading credentials so i can create connections and then move them around between folders when i migrate connections from different environment, saving me time and money when i do migrations. It can test connectivity and react accordingly when trying to connect saving hassle when using my laptop from remote locations.

Cons

I have not found any real cons on this software. Although you may find some minor bugs every once in a while they are usually fixes very quickly.

December 2017

Marc-Olivier from Coveo

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

December 2017

It allows our team to share RDP config and password and prevent us from duplicating those.

My team loses a lot less time duplicating RDP sessions My team loses a lot less time when changing their password (every 90 days) Folder organization and inheritance makes everything way more efficient

Pros

Organize your RDP sessions
Enter your password once and apply it via inheritance on multiple RDP sessions (either shared or personal passwords)
Share RDP sessions with colleagues (stop duplicating configuration)

Cons

UI is hard to customize
So much features that are spreaded everywhere makes it difficult to leverage most of them
A lot of UI elements seem out of place and are not really user friendly

January 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

The main tool to control servers access (RDP/SSH/VNC/Hyper-V/Web)

Sysadmins no longer using standalone tools to manage the environment. Security level increased, and a easier management.

Pros

RDP, SSH, VNC, Web and other protocols in a single tool;
Credentials also managed (and imports or manage other tools too);
Security groups for the entries;
Automations per entries;
Auto login;
Record everything in files or Databases;
Audit access;

Cons

Slow to open sometimes. At startup (at least in the version i'm using), opening putty sessions is a little bit slow, but the other stuff turn this a small point, compared to the positive points.