Finding software can be overwhelming. Software Advice has helped hundreds of schools find the right help desk software for schools to provide easy and reliable support to students and staff members.

Showing 1-20 of 223 products

Zendesk

Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and... Read more

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Recent recommendations: 19 recommendations

Platforms: MacWinLinux
Deployments: Cloud
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SolarWinds Service Desk

SolarWinds Service Desk is suitable for companies seeking a help desk solution that offers IT service management (ITSM) functionalities. SolarWinds Service Desk offers comprehensive service desk functionality that helps businesses... Read more

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Recent recommendations: 15 recommendations

Platforms: MacWinLinux
Deployments: Cloud
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SysAid

SysAid is a cloud-based IT Service Management, service desk and help desk solution that helps users in businesses of all sizes across various industries resolve technology relates issues. Key features include help desk automation,... Read more

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Recent recommendations: 12 recommendations

Platforms: MacWinLinux
Deployments: CloudOn premise
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InvGate Service Desk

InvGate Service Desk is an IT service management platform that offers help desk request fulfillment, customer service and support and self-service knowledge management. The system is compatible with Mac, Windows, and iPad (or other... Read more

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Recent recommendations: 9 recommendations

Platforms: MacWinLinux
Deployments: CloudOn premise
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Capacity

Capacity is a cloud-based help desk and knowledge base solution that utilizes AI-powered automation to enhance workflows and business processes for finance, insurance, manufacturing, software and education industries. Capacity's core... Read more

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Recent recommendations: 6 recommendations

Platforms: MacWinLinux
Deployments: Cloud
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Vivantio Pro

Vivantio is a service management solution that allows users to create custom processes that align with internal business operations. Key features of the solution include dashboards, charts and reports, routing, assignments and forms... Read more

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Recent recommendations: 4 recommendations

Platforms: MacWinLinux
Deployments: CloudOn premise
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Halo Service Desk

Halo Service Desk is an ITIL aligned help desk software that offers ticket tracking and customer relationship management modules with reporting capabilities. The system can manage help desk requests, integrate with email and calendars,... Read more

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Recent recommendations: 3 recommendations

Platforms: MacWinLinux
Deployments: CloudOn premise
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Freshdesk

Freshdesk is a help desk system and customer service solution that simplifies customer service for your team and helps them provide a great customer experience.  By streamlining customer conversations from across channels, Freshdesk... Read more

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Recent recommendations: 2 recommendations

Platforms: MacWinLinux
Deployments: Cloud
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Cherwell Service Management

Cherwell Service Management is a cloud-based IT service management solution that helps IT teams in organizations to implement, automate and upgrade service and support processes. Cherwell Service Management supports process customization... Read more

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Recent recommendations: 2 recommendations

Platforms: MacWinLinux
Deployments: CloudOn premise
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Freshservice

Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations. The solution offers features that include a ticketing system, self-service portal and knowledge-base.... Read more

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Recent recommendations: 1 recommendations

Platforms: MacWinLinux
Deployments: Cloud
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BOSS Solutions

The BOSS Solutions Suite is a fully integrated ITIL based Service Desk/Help Desk and IT Asset Management solution available on-premise or on the cloud. It incorporates an award winning user-friendly interface and a powerful Service... Read more

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Recent recommendations: 1 recommendations

Platforms: MacWinLinux
Deployments: CloudOn premise
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Obie

Obie is a cloud-based helpdesk solution that helps midsize to large businesses capture and manage knowledge and documentation from various interfaces on a centralized platform. It enables teams to collaborate all information in one... Read more

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Recent recommendations: 1 recommendations

Platforms: MacWinLinux
Deployments: Cloud
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ChangeGear by SunView

ChangeGear by SunView is a cloud-based enterprise-level IT help desk solution that helps businesses to track, manage and control IT services. ChangeGear complies to ITIL standards and offers components for managing incidents, problems,... Read more

Platforms: MacWinLinux
Deployments: CloudOn premise
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Document360

Document360 is a cloud-based help desk solution that enables users in businesses across various industries to create, collaborate and publish self-service knowledge bases for their products. Features include content management, guided... Read more

Platforms: MacWinLinux
Deployments: Cloud
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EasyVista

EasyVista is a help desk solution for large companies in industries including accounting, banking, agriculture, manufacturing, non-profit, food & beverage, healthcare, transportation and many more. The software is offered through a... Read more

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Platforms: MacWinLinux
Deployments: CloudOn premise
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Centralpoint - Help Desk

Centralpoint by Oxcyon is a content management solution that can be installed on-premise or accessed on the cloud from any mobile device with an internet connection.The modular applications can be deployed in a configuration that suits... Read more

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Platforms: MacWinLinux
Deployments: CloudOn premise
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IncidentMonitor

IncidentMonitor is an information technology service management (ITSM) solution to support IT, ITIL and other business processes. It can be deployed on-premise or hosted in the cloud. The service management framework offers ITIL process... Read more

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Platforms: MacWinLinux
Deployments: CloudOn premise
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Giva

Giva is a cloud-based IT help desk that offers ticketing, knowledgebase, asset management, change management, dashboards, self-service portal, user satisfaction surveys, reporting and a mobile app at a very affordable price. Giva is... Read more

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Recent recommendations: 3 recommendations

Platforms: MacWinLinux
Deployments: Cloud
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Microsoft Dynamics CRM

Microsoft Dynamics 365 provides integrated solutions that allow businesses to track leads, automate field service, drive sales, and manage operations using enterprise-ready business apps from the cloud. The system’s business apps,... Read more

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Zoho Desk

Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key features include management of customer support tickets, a customer support portal, contract management and report creation. Zoho... Read more

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Deployments: Cloud
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Buyers guide

For schools, keeping up with student and staff inquiries and support requests can be an overwhelming task—especially when there are physical help desks or administrative counters spread across a sprawling campus.

This is precisely where help desk software for schools can help. The tool acts as a single platform for raising tickets and managing and resolving queries, and it can act as a knowledge base for users. Schools and institutions can provide support and information for any request made by staff, students, or guardians from anywhere.

Besides query management, most school help desk solutions also provide self-service portals. From there, users can access relevant notifications, view or upload documents, and raise or escalate requests in contingency situations.

What is help desk software for schools?

School help desk software is a software application that allows a school's support staff to respond to queries from students, guardians, and faculty quickly, efficient, and reliably. Most school help desk solutions integrate a centralized knowledge base where students, guardians, and faculty can easily explore frequently asked questions and their answers.

Ticket management on Deskpro Ticket management on Deskpro

Common features of help desk software for schools

Help desk software for schools offers a wide variety of features depending upon the vendor and/or the selected bundle or subscription model. Some common features to look out for include the following.

Ticket management Open tickets and track them through to resolution. This also helps with tracking support responsiveness.
Knowledge base Provides a centralized platform that responds to help or support requests, usually in the form of frequently answered questions (FAQs).
Workflow automation Automatically assigns support tickets to relevant teams or departments for resolution based on the topic. Escalates support requests up a hierarchy chain according to predefined protocols.
Self-service portal Enables students, staff, and guardians to create support requests. They can also track the progress of the request until it's resolved, including adding remarks or making modifications.
Custom forms Allows support staff to create school-specific or even grade-specific fields to query forms. The ability to customize forms ensures flexibility of assigning specific fields to a ticket format.
Email-based ticketing Allows users to raise support tickets by sending an email to a designated email address. Email support tickets are logged the same as any other tickets within the system.

What type of buyer are you?

A school help desk is a useful application to have for query resolution and support. It's relevant if you are:

  • A single-campus school: For a single campus with a small support desk, a help desk solution makes it easier to track and respond to incidents and requests quickly and easily, without any falling through the cracks.
  • A network of schools: Such buyers usually have a dedicated central team that provides support to multiple campuses. Having a central help desk solution helps to unify the entire support process, regardless of location. This is also relevant for county and district school administrators overseeing multiple institutions.

Benefits of help desk software for schools

While the benefits of having a help desk tool for schools may have been clear by now, here's an overview of some of the most notable:

  • Streamlined processes: The most important benefit of having a help desk tool for schools is reduced complexity in dealing with support requests from students and staff.
  • Self-service options: A self-service portal and central knowledge base can help ensure that users find important information, even if support staff is unavailable.
  • Customizations and automation: Customization of tickets and forms, as well as automated workflows increase the efficiency of support staff.
  • Government education administrators can benefit from this tool by gaining access to issues and queries from areas of their jurisdiction in a few clicks.

Market trends and new features to understand

As with all software, help desk solutions for schools have evolved over the years. Here are some recent trends in the market:

  • Rapid adoption of social media integrations: Some school help desk solutions have started offering integrations with social media platforms, allowing users to tag respective schools in their queries over social media. If the answer phrase is already in the knowledge base, it's answered automatically; alternatively, a new support request is raised and assigned to the support staff.
  • Increasing popularity of mobile apps: An extension of the self-service portal, mobile apps allow a user to raise support tickets from mobile devices. Apps also provide access to knowledge base and important announcements on mobile devices.
  • Artificial intelligence (AI) chatbots becoming commonplace: AI has seen rapid adoption in many software segments, and school help desk software is no exception. Through intelligent identification of words in queries, chatbots respond with preprogrammed answers and provide 24/7 support to students and staff.

Note: The applications selected in this article are examples to show a feature in context and are not intended as endorsements or recommendations. They have been obtained from sources believed to be reliable at the time of publication.