ConnectWise Control Software


 

ConnectWise Control is cloud-based operations management solution that allows technicians to perform remote support, gain remote access and run remote meetings. It acts as a meeting point for technicians and customers, enabling them to receive solutions without phone or chat sessions.

The solution's remote support allows users to remotely view and control devices, servers or workstations. Users can create and manage sessions from a customizable and brandable centralized control panel.

With ConnectWise Control's remote access, users can gain access to and control unattended servers or computers. This model helps users install and upgrade customer computers without requiring manually enabled connections.

ConnectWise Control's remote meeting and presentation feature allows users to share their screen with one or more individuals. Users can collaborate with team members, provide project updates, conduct training sessions and make presentations. ConnectWise Control allows the presenter to share their screen with the audience. It offers a mobile application for iOS and Android devices.

ConnectWise Control is available on an annual subscription basis that includes support via phone.

 

ConnectWise Control - Linux view
 
  • ConnectWise Control - Linux view
    Linux view
  • ConnectWise Control - Mac view
    Mac view
  • ConnectWise Control - Windows view
    Windows view
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

803 Reviews of ConnectWise Control

 

Start your review of ConnectWise Control

Click to start
https://www.softwareadvice.com/help-desk/screenconnect-review/
Software Advice Reviews (11)
More Reviews (792)

Showing 1-11 of 11

Sara from Focus Mobility
Specialty: Software / IT
Number of employees: 1 employee Employees number: 1 employee

July 2018

July 2018

ConnectWise Remote Monitoring - from startup to scale

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

As an organization looking to both extend our service capabilities (ISV, MSP) and positioned for rapid growth this is a solution that we could both leverage internally and offer our clients as a value-added differentiator. It's extensive library of resources, scalable (from free sandbox instances) to large scale deployment, and the numbers of extensions makes this a great resource for both web and mobile services. As a non-technical business leader, we will rely upon technical expertise for configuration, integration, but the ability to get this set up and deployed quickly is a major factor.

Cons

It suits our immediate goals, but as our ecosystem evolves to include more IoT devices, sensors, and things outside laptops and mobile devices, especially in the health and energy sectors we serve, I'm not sure this would be the right solution.

Review Source
 
 

Austin from Rehmann
Specialty: Accounting
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

July 2018

July 2018

It works well for MSPs but not for Enterprise

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Very easy to use, quick and pretty to look at. There are tons of options for customization and automation.

Cons

It lacks a Knowledge Base and out-of-the-box support for Change Requests and Problems. This may work for MSPs but for Enterprise organizations attempting to follow ITIL best practices, these prevent the product from being usable without spending hours to build custom solutions to fill these gaps. That being said, the cost, compared to other Help Desk software, is hard to justify.

Review Source
 
 

Michael from Neurospine LLC
Specialty: Healthcare / Medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Phenomenal remote desktop connection software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Easy to use and organize. After extensive research, we've found that this is the best remote desktop control software on the market for us. Easily connect to PCs form one terminal no matter where you are. Easily switch between monitors and open a chat session as well. More secure than RDP.

Cons

I had to dig pretty deep to find cons, but trying to share your screen while in a "meeting" requires input from the other party which can be confusing if they miss the pop up.

Review Source
 
 

Jeremy from Hardy Corporation
Specialty: Construction
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2018

March 2018

Overall this is a remote support tool.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I would defiantly refer ConnectWise if you are in the market for a remote tool.

Pros

Some of the pros of this product are the ease of use, the options to add your most used applications to the toolbox so that they are readily available to to deploy, and the simplicity of the layout.

Cons

Some of the cons would be the constant updates, which I understand they are necessary to improve any small issues that they may have.

Review Source
 
 

Riccardo from SITE
Specialty: Construction
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

February 2018

February 2018

Best remote control software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very easy to use
Bypasses admin controls for install
Only 1.5mb file for client download
Several features within software

Cons

Not very good for low bandwidth communications
Can become costly as additional licensing is needed
Wish you get send someone to an easy website like go to a.com/3838 and you will have access

Review Source
 
 

Ezra from BHHS
Specialty: Real Estate
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2018

February 2018

Great remote software product?

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Very easy to use, lightweight, and functional. It is very reasonably priced and it is easy to navigate users to the site.

Cons

Not a lot of information is given to the user after they are connected, especially with the unattended access. A 5 second warning should be given saying that "Admin is connecting to your PC in 5. . .4 . . 3."

Review Source
 
 

Maria from Epsilon
Specialty: Healthcare / Medicine
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

January 2018

January 2018

A decent solution for remote control and management. The pricing is better than most for what it offers.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The support and product have been outstanding, the best remote solution I have used. Ease of options for customers. Cost is definitely an plus.

Cons

It is very flexible but you may need to call into support if you cannot easily achieve what you need through the GUI.

Review Source
 
 

Garrett from Abundant Life Church
Specialty: Non-Profit
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Great remote access software for the money! Has a learning curve, but comes with great customer support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great customer service helps with a (could be) confusing start to an even better product. All within a sound budget!

Pros

Once set up, a great way to remote access machines on a network. Easily distinguish who's is who's once it's setup and working right. Which customer service is GREAT at doing. No matter how many times you call, anyone is able and willing to help with a smile and a very friendly voice alongside patience. It's nice to see a screenshot of the user's screen of their last active desktop to help with troubleshooting or to know if remote access should be used at the time.

Cons

Talking about the ACCESS version of this software. Getting started can be a little confusing, if not difficult. I didn't think it would be a pain to install an EXE or DMG on every user's computer, but it most certainly can be. As the software doesn't pull the machine's user - just the machine name (which can be renamed). However, if multiple installs are going on, it can be difficult to discern who's machine is who's. Wake On Lan is very spotty - especially on Macs and even more so if on Wifi. This was something we wanted and it's aggravating when it doesn't work right.

Review Source
 
 

James from Technology intelligence Agency
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Quick, Simple & Cost Effective

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Most professional platforms like ScreenConnect are hugely cost prohibitive. The top dogs usually want a few thousand a year to start. I suggest giving it a try. Working in the IT industry I have tried almost all remote access tools and I can't recommend ScreenConnect enough.

Pros

So when a user is having trouble with their device I direct them to the support site the through a wide array of options. Most commonly telling them the website and giving them a code or just emailing them an invitation. The user in trouble simply downloads and runs the file and I can connect and start helping them right away. ScreenConnect has a ton of helpful tools and makes it easy to convert one-time sessions into remotely accessible machines. It's really easy to manage a ton of clients. I was used to the best remote access tools and was extremely pleased with the superior quality of ScreenConnect remote sessions.

Cons

Their Samsung mobile device support is limited but having the ability to access large majority of android device screens is a huge advantage.

Review Source
 
 

Rashid from AGI General Contracting
Specialty: Construction
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Interesting software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Gives me the access I'm looking for towards another workstation/computer. It is pretty easy to set up.

Cons

Sometimes, the system is buggy and will cause my screen to blink as if someone is trying to get into my computer.

 
 

Marisa from Apex-Brasil
Specialty: Public Sector
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2017

March 2017

My impressions

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is a friendly software and very helpful for me. Also I think it have a nice design and a updated content .

Cons

I really would like see more options for me about the content and an easier way to save my researches.

 
 
 
Showing 1-20 of 792

Dan from Bethlehem Baptist Church
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Excellent Remote Administration Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that ConnectWise Control is really easy to use, and every update seems to improve the product, adding new features and options. ConnectWise listens to feedback and fixes problems quickly.

Cons

I dislike that some of the new features are turned on by default when they should be optional, like the annoying popup to review Control after finishing a support session, or the performance degrading animations.

Review Source: Capterra
 

Alex from eMDTec
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

ConnectWise Control, Easy To Use Remote Control and Support Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall we are very happy with the way Control works and the value it provides to our business. It is one of our must have and our go to support tool.

Pros

Connectwise Control is one of the easiest and fastest remote support tools I have used. It allows us as a team to provide on demand remote support to end users without having to have a agent installed on their computer. Works great for connecting to personal laptops and workstations. The agent is easy to install and the web interface is easy to navigate for end users. The options for sending a remote support agent to an end user include a link, an email, or a direct download package which is very helpful for getting end user's online.

The client itself is the fastest remote support tool I have used. Once the agent is installed, either a persistent agent, or for on demand support, connection time is usually less than a second. The client provides great options for display scaling, color depth, clipboard support, and a really useful file transfer tool and toolbox. We store our most used support applications in the toolbox that provides our technicians instant access to their most used tools.

Cons

The only part of the software we currently sometimes have issues with and like the least is the way that Control uses the display driver. This sometimes results in slow connections into servers with Matrox graphics cards and doesn't allow us to adjust the resolution of servers that are running without a monitor.

Review Source: Capterra
 

Tony from Smart IP Inc
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Long time users and still statisfied

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great. It is super user friendly and functional. Sometimes customer's networks block screenconnect but allow other software to run through the network which is annoying but not a problem with ScreenConnect.

Pros

Self-hosted
Feature rich
Great support
Great mobile app support

Cons

Sometimes doesn't work in instances where WebEx or Teamviewer do work.

Doesn't support tunnel mode (https://control.product.connectwise.com/communities/1/topics/433-tunnel-non-screenconnect-traffic-between-a-host-and-guest-machine)

Doesn't support easy ways to change resolution of screen (https://control.product.connectwise.com/communities/1/topics/502-the-ability-to-set-the-screen-resolution-when-connecting-to-a-device)

Review Source: Capterra
 


October 2018

October 2018

ScreenConnect - ConnectWise Control

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

We replaced VNC with ScreenConnect and it has met all our needs since, performing much better that the prior solution. I like the credential capture feature.

Cons

As you go bigger, over 1000 clients, it is a bit slow when you hit the 'large' computer collection. This can be worked around by using sub-groups, but you need to load the 'default' all collection first.

Takes quite awhile to be ready after a reboot, although we have large environment.

Review Source: Capterra
 

Conrad from Eclipx Group Limited / FleetPlus Pty Ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Great software that needs a pricing restructure

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

When it was ScreenConnect it was the best value for money tool on the market and the only product you needed to look at. Now that it is ConnectWise Control, you need to look elsewhere and see if there are other tools that suit your purpose better.

Pros

Great software and features, robust install, on-prem install runs wells and the Android and iOS apps enable customer support to be done easily on the road.

Cons

On-prem doesn't seem to be the preferred install method, new pricing structure puts it out of reach of small operators.

Review Source: Capterra
 

Justin from Punxsy Computer
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Good software, decent price

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

The ability to self host your own remote support software is great.

Cons

The price increased dramatically when ScreenConnect sold to ConnectWise with no noticable software changes.

Review Source: Capterra
 

Bernard from Cumming Corporation
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Connectwise Usage Review

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

Fits perfectly for use as a remote support technician

Pros

Ability to View snapshots of Guest screen.
Ease of installation on guest machines
Automatic update of guest screens

Cons

There is no free version for home users like in team viewer
A little bit costly for home user to use

Review Source: Capterra
 


October 2018

October 2018

Fantastic

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I've used a variety of remote desktop type tools, teamviewer, the native tool built into my RMM, logmein etc. Screenconnect is by far the best one. Performance is great, agent is reliable, the tool function is cool, easy to walk customers through getting connected.

Cons

Not much, pricing got much more expensive a couple years ago.

Review Source: Capterra
 

Michael from Intelligent Decision Systems, Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Excellent remote control software

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

We use ConnectWise Control primarily for on-demand remote control for tech support. I just push out the small client installer using my normal systems management tools and within seconds I am connected and working. I also use it for helping people with unmanaged computers by creating a support session they can easily join. The last way we use it is for a user that occasionally needs to connect from home and access a certificate on a USB token. Regular remote desktop (RDP) doesn't allow access to that token, but ConnectWise does. The only trouble I have is that some non-technical users occasionally have a hard time getting the client running, but we can usually get them through it with a minimum of difficulty.

Pros

I love that I quickly deploy and remove the software on demand.

Cons

Getting the client running for a support session is not always easy for non-technical users. Simpler presentation of instructions and alternatives when the first option doesn't work should help this.

Review Source: Capterra
 

Jason from QuestMetrics
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

The ultimate assistance tool

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

We have instant access to every supported remote machine, both internal and with customers, and it allows us to chat to a customer on the phone, then assist them seamlessly.
I'd recommend the cloud version over self-hosted. It works out to be very cost-effective, and is very fast.

Pros

The ability to drag-drop files directly to or from a session to your local machine make it extremely quick and easy to use, and was a key purchasing feature.

The cloud based option is extremely fast, with geo-location options for the nearest cloud location.

Unlike other similar solutions (which we used to own) you don't get ripped off with upgrade costs every time a new version comes out (which we did).

The huge amount of customisation is of great benefit as it allows us to brand the product to prevent customers feeling uncomfortable that it's a third-party product that may compromise their security.

The system also allows remote management of Android devices, which we use to work on tablets at some customers.

Cons

A peer-peer option would be nice for performance to local machines, but that's a minor thing.

The Android remote client can have issues synchronising the mouse pointer to the screen, but at least we can walk users through working on the device in real-time.

Other than that we haven't experienced any issues or found anything that makes us consider any other option.

Review Source: Capterra
 

Mark from OneTouch Technologies
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Great product, a few niggly bugs but overall works well.

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

All of our customers have the client installed. It allows us to easily connect in and fix problems. For customers who don't have the client installed it is as easy as pointing them to a website and entering a code. This automatically downloads and installs a temporary client, which at the press of a button can be installed permanently.

Pros

The self hosted solution works great. We swear by it over other products that we have used.

Cons

There has been a persistent annoying bug whereby when closing a session occasionally the session is not released and therefore will keep a licence locked, if you have multiple licences this won't cause an issue though. In order to turn off printer redirection you must wade through config files, but once you have found the right setting it won't cause you any further issues. It would be nice if there was better configuration through the WebUI.

Review Source: Capterra
 

Jason from Net-Works PC Repair
Number of employees: 1 employee Employees number: 1 employee

October 2018

October 2018

Longtime Customer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I use ConnectWise Control to handle all my essential business operations. For my SLA customers its imperative to have this software.

Pros

Self hosted with wonderful support and knowledgeable staff. Extremely reliable and always dependable.

Cons

Recording/video archiving is cumbersome and slow. Wish there was a choice to change recording destination with dd/mm/yy pc name in the name. Also a using standard codec with optional encryption.

Review Source: Capterra
 


October 2018

October 2018

Great Software

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Easy to use, works well. Lots of features. I really like the ability to do command-line commands without logging in.

Cons

I wish it were still standalone instead of being part of the ConnectWise group.

Review Source: Capterra
 

Juan from 911MYWEB.com
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Great Service Great software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great

Pros

Easy to use full branding option also self installed is the best

Cons

More easy mobile plataform the old license price structure or other more felxible that allow grow for small business

Review Source: Capterra
 

Adam from Cadillac Area Public Schools
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

The ConnectWise Swiss Army Knife

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We use this tool for:
Waking devices with Wake-On-Lane for performing maintenance and other uses
We obviously use it as our remote support tool
We use it to deploy MSI packaged applications to specific workstation
We use it for remoting in to work remotely on servers and even to remote in to personal workstation to work remotely.
We use it to shutdown workstations using the command line tool.

Pros

The ability to push commands through an administrative level command prompt

Cons

The default pushing of remote printers. Rarely ever necessary and makes it difficult to mange and/or troubleshoot enduser printers.

Review Source: Capterra
 

Caleb from Waikato Regional Council
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2018

October 2018

Best remote software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We use it as our internal remote support software for our staff. Works really well.

Pros

Easy to use with full features. Quick to start and font all of our pcs. Licensing works great as well.

Cons

Nothing. love it all. Cant say right now assume it is.

Review Source: Capterra
 

Steven from FNHF
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Great Features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I use it every day, multiple times each day, to help end users with all kinds of problems.

Pros

Awesome feature set, with ability to WOL, transfer files, run commands, install permanent access during temporary support session.

Cons

Price increase after acquisition by ConnectWise (early adopters were grandfathered in to "ScreenConnect" original price (lucky me!!)

Review Source: Capterra
 

Michael from Vital Solutions
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

One of the best remote softwares I've used to date

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall my experience is good. I've been using Connectwise Control since its earlier days as ScreenConnect. When it was acquired by ConnectWise, I was worried my favorite remote tool would change. They really have not changed anything about the functionality for the worse. The pricing structure unfortunately has been rising. It used to be a great deal to run your own in house server. Now its getting expensive.

Pros

Easy to use
Fast connection
Reliable
Stable
Feels like you are in front the machine

Cons

Price has been rising. That is my biggest issue, especially if your a smaller 1-2 man shop.

Review Source: Capterra
 

Quentin from Business Network Technology, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Incredibly fast and reliable Remote Control solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This solution is fantastic for an MSP such as myself that needs to provide support to clients. The ability to start an ad-hoc session easily or have a persistent remote session option available to fit the situation works as it should. I keep repeating myself, but the speed and simplicity of using this product is fantastic. I'm also pretty happy with the pace of innovation and new features that they continue to add to the product.

Pros

The speed of the product and the ease of implementation.

Cons

The licensing model has changed over the years and it seems to be more limited in the ways that you can buy and use it now if you are not a ConnectWise partner. At least the last time I checked. I am a ConnectWise partner so I have 100% of the functionality that I want. I haven't tried their remote printing feature in well over a year, but that is the only aspect of this software that ever disappointed. It was never something that I really wanted or needed myself, but since I allow some of my clients to use my Control instance to access their own machines from home I did try to get it working a while back. It was pretty inconsistent at that time and I have not gone back to see if it works better or not in the latest versions.

Review Source: Capterra
 

Chris from hiQ Data
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Screen Connect by Connectwise

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My experience overall has been exceptional.

Pros

I use this software often. It works very well and is very reliable.

Cons

I cannot think of anything that I do not like about it. If anything upgrades through the web panel would be nice though.

Review Source: Capterra
 
 
Write a Review