Spiceworks Software
Spiceworks is a free cloud-based help desk and network monitoring solution designed specifically for systems administrators and IT professionals. The solution helps in managing tickets raised by clients, providing customer support via multiple channels and tracking agent's’ performance, among others. Support agents can closely monitor every IT incident and track abrupt changes occurring in the network.
The self-service portal allows users to submit tickets, track progress and view informative resources from the knowledge base. With Spiceworks, businesses can also create a centralized knowledge base from where users can get information on periodic or regular inquiries. Spiceworks also offers a team management dashboard to help management view and track key performance metrics.
Spiceworks also offers an on-premise version for businesses that want to set up and manage their in-house help desk operations locally. IT professionals can also manage tickets on their Android and iOS based smartphones using Spiceworks Mobile app. Professionals can also connect with the global Spiceworks community to share tips and best practices with the global professionals.
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Spiceworks Environment Summary -
Ticket Count by User -
Monitor active tickets -
Create FAQs and knowledge base -
View ticket summary -
Join Spiceworks community -
Manage network performance -
Dashboard
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000
354 Reviews of Spiceworks
John from Eco Interiors Ltd.
Specialty: Consulting
Employees number: 2-10 employees
December 2018
December 2018
Very helpful program for tracking employees computers
Pros
- Before we installed Spiceworks, we had a hard time managing licenses and how many seats of each version of each software we had, where they were installed, etc.
- Spiceworks can store registration and installation details on all of our programs, including pending renewal dates for subscription licenses.
Cons
- We use cloud storage at our company, so I was unable to set Spiceworks up easily. I had to configure a remote DNS for each computer to report their data to, and then access that information from my computer.
Ron from Eco Interiors Ltd.
Specialty: Consulting
Employees number: 2-10 employees
December 2018
December 2018
Great low/no cost option for small business IT departments
Pros
- Keeping track of all of our programs, computers and equipment is a nightmare for any company. Spiceworks is a great no-cost option for small businesses that allows our IT department to install local monitors on our computers and update a central server with our software installations, license details including expiration/renewal dates and any issues detected by the program.
Cons
- You do have to install every installation individually, which can be time-consuming.
- We don't have a local server as everything is on the cloud. Our IT department had to setup a custom DNS and direct the local installations to report there.
Traci from Wheeler Trucking, Inc.
Specialty: Transportation
Employees number: 51-200 employees
December 2018
December 2018
Easy to use
I have not experienced any problems with using this product.
Pros
This is an easy way to communicate quickly with out I/T department when there are any issues with internal databases.
Cons
It may only be a setting however, we receive notifications quite often when somebody addresses an issue, even if it is an internal message strictly for I/T.
Les from The Message Trust
Specialty: Other services
Employees number: 51-200 employees
November 2018
November 2018
Good in parts
Spiceworks is a great way to allocate
Work around a team. It has good features, but seems a little counter intuitive in use
Pros
Ease of allocating work. It’s easy to see who should have done the work.
It is a great way to get work I to the team from colleagues to
The #commands in emails are a good idea
Cons
Clunky feel and lack of clear guidance on what to do next
When commenting on a job it isn’t clear who is getting the reply
The are no easy reminders of o/s tasks
Adam from University of Pittsburgh
Specialty: Education
Employees number: 51-200 employees
November 2018
November 2018
All in one location for your IT Needs
Pros
Cost is obviously a plus (free!!) and it offers a ton of great tools from IP scanner, inventory, helpdesk and of course their community
Cons
Somewhat slow if installed on VM and a little tricky to get installed and setup and running properly
Jason from Johnson's Construction Ltd.
Specialty: Construction
Employees number: 201-500 employees
November 2018
November 2018
Easy to use but would like more features
Pros
Great product for the money, free! Very easy to use and setup. Ability to run reports and notifications and have them sent to your email or SMS. Great help desk add-on with LDAP user import.
Cons
Would like to see mobile device management as well as more features to choose from. Still need to fix the FAQ section under help desk.
Karen from Eco Interiors Ltd.
Specialty: Consulting
Employees number: 2-10 employees
October 2018
October 2018
Low profile resource for software license tracking
Pros
I recommended setting up Spiceworks so we can track individual licenses and installs of specific software programs (Bluebeam, AutoCAD, etc.). I can enter in purchase and renewal dates and Spiceworks sends me an email prior to renewal.
Cons
I have nothing negative to say about Spiceworks. It was easy to setup on each computer and, other than being tedious to setup the first time with inputting each software program/license, it runs flawlessly now.
Shawn from Eco Interiors Ltd.
Specialty: Consulting
Employees number: 2-10 employees
October 2018
October 2018
Great for tracking my hardware/software to identify when I need to update my computer
Pros
Spiceworks tracks all of my software programs (setup by our IT consultant), including the serial numbers/licenses of each program. When an update is available on some installed program, Spiceworks notifies me and our IT consultant who monitors our systems.
Cons
It loses connection with the central server from time to time, and I receive a notification that I have to re-enter the connection details. Not sure if that's a server issue or a Spiceworks issue.
Mansoor from Best Buddies International
Specialty: Non-Profit
Employees number: 201-500 employees
October 2018
October 2018
Great tool but can be improved
Pros
It makes it very easy to manage yoir support tickets.Task assignments and reassignments are very easy. They also have a great support community to ask for help and also to learn from their trainings.
Cons
Missing some functionalities like attaching more than one document in the ticket. Customization is not easiest thing to do. And for some reason a lot of pur staff have problem with the portal link.
Stuart from Zon Engineering Inc.
Specialty: Engineering
Employees number: 11-50 employees
October 2018
October 2018
Our IT team love Spiceworks!
Pros
Admittedly I don't know much about Spiceworks as it was deployed by our IT personnel. However, they've been able to let me know when specific software licenses are coming up for renewal and they're able to identify issues I have with my system much faster.
Cons
I really can't think of much, other than I wish we had an integrated ticketing system. But I can't fault this software for that.
JASVIN from UNLV, NEVADA MS IN MECHANICAL ENGINEERING
Specialty: Engineering
Employees number: 51-200 employees
October 2018
October 2018
Essential for a Manager
In conclusion, company brag on its features and claim it as world's largest IT Community. Their features such as root-cause analysis and performance control has boosted product efficiency, productivity, and better control over a company afterwards using more than a year.
Pros
Skills learning while keeping track of the progress and network monitoring with an agile help desk to resolve issues. Very useful and essential for a company to own this software. Free-Tria version is there to access the features and accessibilities.
Cons
Full Transaction Diagnostics can be added to avail fully-functional IT management software requirements.
Brandon from Eco Interiors Ltd.
Specialty: Construction
Employees number: 2-10 employees
September 2018
September 2018
Great resource for software resource tracking and license management
Pros
Since installing Spiceworks, we can now track licenses of individually installed programs on each team members computer. It helps save time troubleshooting issues when they came up
Cons
The initial setup was time consuming and we often need to re-add devices if they're not on a static IP address.
Jordan from Sunland Home Care
Specialty: Healthcare / Medicine
Employees number: 51-200 employees
September 2018
September 2018
Excellent Support Software!
Pros
Spiceworks has been great for helping us to stay on top of and manage our client questions and concerns. Any issues are quickly addressed in a streamlined fashion.
Cons
We had a couple minor issues at the beginning when our support tickets were not triggering the notification emails. We found the appropriate setting and switched this on allowing for quick responses.
Jordan from Riverbanks Zoo and Garden
Specialty: Non-Profit
Employees number: 201-500 employees
September 2018
September 2018
Great for Tech Comapnies!
Pros
Information technology is a constantly changing sector, and the need for skilled IT administrators and professionals is even greater than before. With this software, IT professionals may quickly reference information and get answers to questions they may need assistance with. This is a great tool for skill and knowledge development.
Cons
Nothing but great things to write about this software! Although, it may become addicting to use due to the extensive portfolio of knowledge and information!
James from Xcobean
Specialty: Software / IT
Employees number: 2-10 employees
September 2018
September 2018
Very good for Network and ICT Equipment Monitoring and inventory
Pros
Automates inventory of PCs in a network
Can provide a report of how the PCs in the network are utilized
The dashboard is accessible form browser
Cons
The program lags when loading
For detailed information on PCs you must install the agent
Does not support non-windows infrastructure
Geraldine from Cience
Specialty: Other
Employees number: 201-500 employees
August 2018
August 2018
Spiceworks Does Work!
Spiceworks is a great tool!
Pros
I could say that the software is stable and it never crashed for the many times I worked with it. Just make sure you update it to its new version which typically comes out at least once a year.
Cons
I hope it could be adopted by other teams or departments aside from IT but since it is heavily IT-based, that's a challenge.
Mohit from Punjab Markfed
Specialty: Agriculture
Employees number: 1,001-5,000 employees
August 2018
August 2018
Spiceworks Network Monitor , best help any one can get to manage networks
First you have to understand the Spiceworks Network environment then it is really easy.
Pros
Its fast, its free and its really effective , helps monitoring and pinpointing network issues be it in servers, switches , snmp and others. Really easy to manage and helps saving time and effort. Detailed maps/graphs of networks. Support is free and very responsive.
Cons
Works for 25 devices only (free version), other then this no major issue in deployment and day to day usage,
Stephen from Clackamas Community College
Specialty: Education
Employees number: 11-50 employees
August 2018
August 2018
Still learning how to set it up and use it
Pros
First, it is free! It looks like it has what we need as a small help desk. Lots of community support apparent.
Cons
Need time to set it up the way we want it to work. Little bit of a learning curve, but not enough to send me packing yet.
Mai from Texas Woman's
Specialty: Education
Employees number: 501-1,000 employees
August 2018
August 2018
Spiceworks Review
Pros
It is a free product to use. This tool can be used with other products. There is good basic monitoring capabilities. This is very easy to use and to understand.
Cons
This product is nearing the end of life. It is not the most complete network monitoring product available. And the ads are a bit annoying to deal with from time to time.
Nehal from Primary/Secondary Education
Specialty: Education
Employees number: 51-200 employees
August 2018
August 2018
Amazing application
Pros
It's just amazing application and software that uses by my employees and clients as such fast process
Cons
There are no cons in this application as it just fast, easy and few clicks and great ui/ux experience
Chad from Chad Schaub Art and Design
Employees number: 11-50 employees
December 2018
December 2018
I don't know what I'd do without spiceworks
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros
It's ticketing program is really easy to use - and easy to ask for help from other IT people. It's easy to track time, and stay organized in a field that's really easy to be disorganized.
Cons
The only thing I can think of bad is that if somebody replies to an email after closing the ticket, it reopens, and you have to close it again.
December 2018
December 2018
Spiceworks network Monitor works.
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
Well it works it does what it says it will do.
Cons
There are still some bugs that need to be worked out and it seems spiceworks has stopped development on this product.
Rick from Rio Grande Credit Union
Employees number: 51-200 employees
December 2018
December 2018
SpiceWorks
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Most satisfied until our company started to grow and we needed more functionality and analytics.
Pros
You can't beat the price when its free. Network monitoring is Ok but not the best. But when it's free, you can't complain. Also, the company has made advances in the product for better results. It's not Solar Winds but if you are looking at an entry level product, this is it!
Cons
It limited some functionality but that's about it. It's not as configurable as those that cost money but then again, you are paying for a product and you expect that functionality. Spiceworks straight out of the box is pretty good. The community is even better though. You can get a lot of great answers from the community.
james from Technicolor
Employees number: 10,000+ employees
December 2018
December 2018
Outstanding, absolute as well as complete helpdesk software
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
I would say it is the most outclass software that can be used in a best way for keeping picture of hardware inventory update. Furthermore, it can be utilized for serving the purposes of internal auditing.
Pros
I would say it is the most fantastic way of monitoring numerous devices quickly and easily. It is the most user-friendly software. I love its interesting features and dashboard through which we can easily see the frequency of open as well as closed tickets. Moreover, another plus point is that of using this software is that we do not have to worry about using our important data as it has the option of saving history also that can be reviews anytime.
Cons
Spiceworks Network Monitor is one of the best IT tools. When I started using this tool it was a little difficult to learn, but it did not take long for becoming me an expert of having a great command. Now I feel this is the best network monitoring tool I have ever used that does not keep cons.
Rudy from Jackson Hospital
Employees number: 1,001-5,000 employees
December 2018
December 2018
Best free IT Help Desk software
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
I believe is the Best free IT Help Desk software available. It has alot of the features you usually only get with the paid versions of other helpdesk apps. They also have a large forum of IT pros that can and do help with any questions you may have on any IT issue.
Cons
I can't really complain about a free software that does the stuff you normally have to pay for.
Matt from EnergyPrint
Employees number: 11-50 employees
December 2018
December 2018
Great internal help ticketing system
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros
We've implemented Spiceworks for ticketing across multiple layers of our company: IT, Marketing, client service and product. The tickets are directed to the key team member and we can track all past ticketing to look for trends or issues
Cons
Tickets are not easily visible for other team members to see so we often times get repeated tickets. It would be great to have that sort of transparency so others can see what issues are affecting multiple people
Alana from Alleviate
Employees number: 11-50 employees
December 2018
December 2018
You get a ticket and you get a ticket
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros
Spiceworks has simplified my life in IT. I'm able to manage several different companies from the comfort of one dashboard and customize each of them.
Cons
I wish that the alerts could be a little bit more customized but for the most part it does everything I need it to do.
Jonathan from ITM Marketing, Inc.
Employees number: 51-200 employees
December 2018
December 2018
Better IT Management at the amazing price of free!
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
IT requests had a tendency to fall through the cracks before Spiceworks. E-mail sent to the IT department could be overlooked and lost due to other requests. Spiceworks allowed us to setup a help desk to track all of these while also maintaining inventories and alerting us of device failures or issues.
Pros
Spiceworks was simple to setup and very simple to use. Simple enough for the least technologically adept individuals to use while also powerful enough for the IT department to maintain, diagnose and fix any device within the company.
Cons
On rare occasions we have had to deal with software crashes requiring a reboot of the services or server.
Michael from Cylance Inc.
Employees number: 501-1,000 employees
December 2018
December 2018
Free Free Free and amazing
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
With Free tools and free support, what is to hate. This product did what it said it would do. I am able to monitor my windows and linux servers from my PHONE!
Cons
it is a free product and development doesn't owe you anything. That being said they have been very helpful and useful.
December 2018
December 2018
Amazing Free product for IT Administrators
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
very good. It's free!!!!
I'm looking to migrate my data from my old Sharepoint environment to Spiceworks which is far easier to manage
Pros
-easy to use and roll out a package for on prem or cloud and integrates with Active Directory and smartphones for great support options
-customizable fields and forms
-very easy to change IPs on the server - it is incredibly adaptive to your environment and changes.
-if you have an issue or question, the Spiceworks community is there to help!
-it's entirely FREE!!!!
Cons
The interface is a bit overwhelming and too much clutter as you need to logon to your main community page and find things from there. It is sometimes difficult to get into what page you were searching for. Bookmark often!!
Kelly from Missouri School Boards' Association
Employees number: 11-50 employees
November 2018
November 2018
New User
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
It's been a great software for our association to use. It's easy for our staff to submit a tech ticket and equally as easy for our techs to resolve conflicts.
Pros
It's very easy to process tickets and view everyone's tickets, completed or finished.
Cons
It's a little intimidating to a new user because it has a lot of available features. However, features are good, just takes a while to narrow down the area you want to use.
Tal from C&Berg
Employees number: 2-10 employees
November 2018
November 2018
handy tool for keeping on top of your network
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros
It easily scans all devices on your network and get information from them
Cons
email notifs can be quite overwhelming, until I tuned in the settings :D
Matt from NTS Development
Employees number: 201-500 employees
November 2018
November 2018
Spiceworks
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
I love that it's free! Spiceworks is one of the best companies and products you can find for IT related things.
Cons
There have been issues with deploying the agent, but those issues have been resolved by the spiceworks support team
Dimitri from AlphaOne
Employees number: 2-10 employees
November 2018
November 2018
Clearly the best software for IT companies
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
This software is a must have for any IT company. In office we use it for everything. I love it because we can even manage our inventory with this software, which is awesome!
Pros
This software has anything you need. You can keep notes for inventory, create repair tickets, and assign technicians.
Cons
You have to spend some time to learn how to use it.
Sigmund from Converge Solutions Inc.
Employees number: 11-50 employees
November 2018
November 2018
Excellent solution to Help Desk
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros
Ease of use for accessing networks remotely. Gives great visibility across networks. Good network analytics.
Cons
My only dislike about this is that it does not have a mobile app, other than that, this software is amazing.
Christopher from Iflexion
Employees number: 201-500 employees
November 2018
November 2018
Outstanding software for making me aware about my system
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
My overall experience about this software is amazing. It has considerably enhanced our productively. The most reliable software used not only for monitoring disk space but also to know about printer toner levels. I highly recommend this software to others in order to monitor network in a best way. In short I would say this software has proved to be very informative to me in all means.
Pros
If I talk about the best network management tool, then SpiceWorks Network Monitor is no doubt the best choice ever. As this software is absolutely free of cost, so one can easily take trail without worrying about the cost. It is fast enough and it's implementation is really easy. It is no doubt the best solution for my several problems.
Cons
It is the best software used to perform several tasks. I am contented with this software. This software is running perfectly. Love the way it is working. I really have no complaints about this.
tommy from LSA
Employees number: 51-200 employees
November 2018
November 2018
not easy to use or setup
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros
free thats about it. its got its place in free software but it takes a lot of work
Cons
a lot of setup for free software ads everywhere. backend not friendly
James from Kingdom Technology Solutions
Employees number: 11-50 employees
November 2018
November 2018
Excellent helpdesk ticketing product
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
The IT helpdesk was already licensed by the client, so we used it while contracted by them, but I haven't used it since.
Pros
This helped us quite a bit in keeping track of tickets for one large client we had for a few years. The interface was easy for helpdesk technicians, as well as the end users. I liked the automatic inventory feature.
Cons
There wasn't anything I really disliked about Spiceworks Helpdesk. I would like to use it in our current situation, but find it hard to fit. We don't have that many contract clients anymore, and email works just fine at the moment.
November 2018
November 2018
Great functionality for a "free" ticketing software for your IT support
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
As a small business we need to help our users with their IT problems. Using email so far but we needed a more robust ticketing system. This is a great option.
Pros
Extremely easy to deploy and configure. It is easy to use as well. I like how you can categorize easily tickets and that it is not based on "customer service" like many competitive products; it is really for IT support.
Cons
Ads. I'm not a big fan and I would refuse to deploy this live as is. I find their option to remove ads hard to find (I found a link through a google search) and although I don't mind paying, I would prefer to get the space used by the ads usable for dashboards or more usable stuff than my logo, say.
Paul from Archway Theatre
Employees number: 51-200 employees
November 2018
November 2018
Great System
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros
Use Spiceworks helpdesk for managing our support calls, the system does exactly what it needs to, is easy to setup and use.
Recommend this to anyone.
Cons
The app doesn't seem to give push notification but apart from that works fine.
