Spiceworks Software


 

Spiceworks is a free cloud-based help desk and network monitoring solution designed specifically for systems administrators and IT professionals. The solution helps in managing tickets raised by clients, providing customer support via multiple channels and tracking agent's’ performance, among others. Support agents can closely monitor every IT incident and track abrupt changes occurring in the network.

The self-service portal allows users to submit tickets, track progress and view informative resources from the knowledge base. With Spiceworks, businesses can also create a centralized knowledge base from where users can get information on periodic or regular inquiries. Spiceworks also offers a team management dashboard to help management view and track key performance metrics.

Spiceworks also offers an on-premise version for businesses that want to set up and manage their in-house help desk operations locally. IT professionals can also manage tickets on their Android and iOS based smartphones using Spiceworks Mobile app. Professionals can also connect with the global Spiceworks community to share tips and best practices with the global professionals.

 

Spiceworks - Spiceworks Environment Summary
 
  • Spiceworks - Spiceworks Environment Summary
    Spiceworks Environment Summary
  • Spiceworks - Ticket Count by User
    Ticket Count by User
  • Spiceworks - Monitor active tickets
    Monitor active tickets
  • Spiceworks - Create FAQs and knowledge base
    Create FAQs and knowledge base
  • Spiceworks - View ticket summary
    View ticket summary
  • Spiceworks - Join Spiceworks community
    Join Spiceworks community
  • Spiceworks - Manage network performance
    Manage network performance
  • Spiceworks - Dashboard
    Dashboard
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000

354 Reviews of Spiceworks

 

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Software Advice Reviews (129)
More Reviews (225)

Showing 1-20 of 129

John from Eco Interiors Ltd.
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Very helpful program for tracking employees computers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

- Before we installed Spiceworks, we had a hard time managing licenses and how many seats of each version of each software we had, where they were installed, etc.
- Spiceworks can store registration and installation details on all of our programs, including pending renewal dates for subscription licenses.

Cons

- We use cloud storage at our company, so I was unable to set Spiceworks up easily. I had to configure a remote DNS for each computer to report their data to, and then access that information from my computer.

Review Source
 
 

Ron from Eco Interiors Ltd.
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Great low/no cost option for small business IT departments

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

- Keeping track of all of our programs, computers and equipment is a nightmare for any company. Spiceworks is a great no-cost option for small businesses that allows our IT department to install local monitors on our computers and update a central server with our software installations, license details including expiration/renewal dates and any issues detected by the program.

Cons

- You do have to install every installation individually, which can be time-consuming.
- We don't have a local server as everything is on the cloud. Our IT department had to setup a custom DNS and direct the local installations to report there.

Review Source
 
 

Traci from Wheeler Trucking, Inc.
Specialty: Transportation
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I have not experienced any problems with using this product.

Pros

This is an easy way to communicate quickly with out I/T department when there are any issues with internal databases.

Cons

It may only be a setting however, we receive notifications quite often when somebody addresses an issue, even if it is an internal message strictly for I/T.

Review Source
 
 

Les from The Message Trust
Specialty: Other services
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Good in parts

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Spiceworks is a great way to allocate
Work around a team. It has good features, but seems a little counter intuitive in use

Pros

Ease of allocating work. It’s easy to see who should have done the work.
It is a great way to get work I to the team from colleagues to
The #commands in emails are a good idea

Cons

Clunky feel and lack of clear guidance on what to do next
When commenting on a job it isn’t clear who is getting the reply
The are no easy reminders of o/s tasks

Review Source
 
 

Adam from University of Pittsburgh
Specialty: Education
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

All in one location for your IT Needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Cost is obviously a plus (free!!) and it offers a ton of great tools from IP scanner, inventory, helpdesk and of course their community

Cons

Somewhat slow if installed on VM and a little tricky to get installed and setup and running properly

Review Source
 
 

Jason from Johnson's Construction Ltd.
Specialty: Construction
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2018

November 2018

Easy to use but would like more features

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Great product for the money, free! Very easy to use and setup. Ability to run reports and notifications and have them sent to your email or SMS. Great help desk add-on with LDAP user import.

Cons

Would like to see mobile device management as well as more features to choose from. Still need to fix the FAQ section under help desk.

Review Source
 
 

Karen from Eco Interiors Ltd.
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Low profile resource for software license tracking

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I recommended setting up Spiceworks so we can track individual licenses and installs of specific software programs (Bluebeam, AutoCAD, etc.). I can enter in purchase and renewal dates and Spiceworks sends me an email prior to renewal.

Cons

I have nothing negative to say about Spiceworks. It was easy to setup on each computer and, other than being tedious to setup the first time with inputting each software program/license, it runs flawlessly now.

Review Source
 
 

Shawn from Eco Interiors Ltd.
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Great for tracking my hardware/software to identify when I need to update my computer

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Spiceworks tracks all of my software programs (setup by our IT consultant), including the serial numbers/licenses of each program. When an update is available on some installed program, Spiceworks notifies me and our IT consultant who monitors our systems.

Cons

It loses connection with the central server from time to time, and I receive a notification that I have to re-enter the connection details. Not sure if that's a server issue or a Spiceworks issue.

Review Source
 
 

Mansoor from Best Buddies International
Specialty: Non-Profit
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

Great tool but can be improved

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It makes it very easy to manage yoir support tickets.Task assignments and reassignments are very easy. They also have a great support community to ask for help and also to learn from their trainings.

Cons

Missing some functionalities like attaching more than one document in the ticket. Customization is not easiest thing to do. And for some reason a lot of pur staff have problem with the portal link.

Review Source
 
 

Stuart from Zon Engineering Inc.
Specialty: Engineering
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Our IT team love Spiceworks!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Admittedly I don't know much about Spiceworks as it was deployed by our IT personnel. However, they've been able to let me know when specific software licenses are coming up for renewal and they're able to identify issues I have with my system much faster.

Cons

I really can't think of much, other than I wish we had an integrated ticketing system. But I can't fault this software for that.

Review Source
 
 

JASVIN from UNLV, NEVADA MS IN MECHANICAL ENGINEERING
Specialty: Engineering
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Essential for a Manager

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

In conclusion, company brag on its features and claim it as world's largest IT Community. Their features such as root-cause analysis and performance control has boosted product efficiency, productivity, and better control over a company afterwards using more than a year.

Pros

Skills learning while keeping track of the progress and network monitoring with an agile help desk to resolve issues. Very useful and essential for a company to own this software. Free-Tria version is there to access the features and accessibilities.

Cons

Full Transaction Diagnostics can be added to avail fully-functional IT management software requirements.

Review Source
 
 

Brandon from Eco Interiors Ltd.
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Great resource for software resource tracking and license management

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Since installing Spiceworks, we can now track licenses of individually installed programs on each team members computer. It helps save time troubleshooting issues when they came up

Cons

The initial setup was time consuming and we often need to re-add devices if they're not on a static IP address.

Review Source
 
 

Jordan from Sunland Home Care
Specialty: Healthcare / Medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Excellent Support Software!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Spiceworks has been great for helping us to stay on top of and manage our client questions and concerns. Any issues are quickly addressed in a streamlined fashion.

Cons

We had a couple minor issues at the beginning when our support tickets were not triggering the notification emails. We found the appropriate setting and switched this on allowing for quick responses.

Review Source
 
 

Jordan from Riverbanks Zoo and Garden
Specialty: Non-Profit
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2018

September 2018

Great for Tech Comapnies!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Information technology is a constantly changing sector, and the need for skilled IT administrators and professionals is even greater than before. With this software, IT professionals may quickly reference information and get answers to questions they may need assistance with. This is a great tool for skill and knowledge development.

Cons

Nothing but great things to write about this software! Although, it may become addicting to use due to the extensive portfolio of knowledge and information!

Review Source
 
 

James from Xcobean
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Very good for Network and ICT Equipment Monitoring and inventory

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Automates inventory of PCs in a network
Can provide a report of how the PCs in the network are utilized
The dashboard is accessible form browser

Cons

The program lags when loading
For detailed information on PCs you must install the agent
Does not support non-windows infrastructure

Review Source
 
 

Geraldine from Cience
Specialty: Other
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2018

August 2018

Spiceworks Does Work!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Spiceworks is a great tool!

Pros

I could say that the software is stable and it never crashed for the many times I worked with it. Just make sure you update it to its new version which typically comes out at least once a year.

Cons

I hope it could be adopted by other teams or departments aside from IT but since it is heavily IT-based, that's a challenge.

Review Source
 
 

Mohit from Punjab Markfed
Specialty: Agriculture
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2018

August 2018

Spiceworks Network Monitor , best help any one can get to manage networks

Ease-of-use

Functionality

Product Quality

Customer Support

First you have to understand the Spiceworks Network environment then it is really easy.

Pros

Its fast, its free and its really effective , helps monitoring and pinpointing network issues be it in servers, switches , snmp and others. Really easy to manage and helps saving time and effort. Detailed maps/graphs of networks. Support is free and very responsive.

Cons

Works for 25 devices only (free version), other then this no major issue in deployment and day to day usage,

Review Source
 
 

Stephen from Clackamas Community College
Specialty: Education
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Still learning how to set it up and use it

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

First, it is free! It looks like it has what we need as a small help desk. Lots of community support apparent.

Cons

Need time to set it up the way we want it to work. Little bit of a learning curve, but not enough to send me packing yet.

Review Source
 
 

Mai from Texas Woman's
Specialty: Education
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2018

August 2018

Spiceworks Review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It is a free product to use. This tool can be used with other products. There is good basic monitoring capabilities. This is very easy to use and to understand.

Cons

This product is nearing the end of life. It is not the most complete network monitoring product available. And the ads are a bit annoying to deal with from time to time.

Review Source
 
 

Nehal from Primary/Secondary Education
Specialty: Education
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

Amazing application

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It's just amazing application and software that uses by my employees and clients as such fast process

Cons

There are no cons in this application as it just fast, easy and few clicks and great ui/ux experience

Review Source
 
 
 
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Showing 1-20 of 225

Chad from Chad Schaub Art and Design
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

I don't know what I'd do without spiceworks

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It's ticketing program is really easy to use - and easy to ask for help from other IT people. It's easy to track time, and stay organized in a field that's really easy to be disorganized.

Cons

The only thing I can think of bad is that if somebody replies to an email after closing the ticket, it reopens, and you have to close it again.

Review Source: Capterra
 


December 2018

December 2018

Spiceworks network Monitor works.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Well it works it does what it says it will do.

Cons

There are still some bugs that need to be worked out and it seems spiceworks has stopped development on this product.

Review Source: Capterra
 

Rick from Rio Grande Credit Union
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

SpiceWorks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Most satisfied until our company started to grow and we needed more functionality and analytics.

Pros

You can't beat the price when its free. Network monitoring is Ok but not the best. But when it's free, you can't complain. Also, the company has made advances in the product for better results. It's not Solar Winds but if you are looking at an entry level product, this is it!

Cons

It limited some functionality but that's about it. It's not as configurable as those that cost money but then again, you are paying for a product and you expect that functionality. Spiceworks straight out of the box is pretty good. The community is even better though. You can get a lot of great answers from the community.

Review Source: Capterra
 

james from Technicolor
Number of employees: 10,000+ employees Employees number: 10,000+ employees

December 2018

December 2018

Outstanding, absolute as well as complete helpdesk software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I would say it is the most outclass software that can be used in a best way for keeping picture of hardware inventory update. Furthermore, it can be utilized for serving the purposes of internal auditing.

Pros

I would say it is the most fantastic way of monitoring numerous devices quickly and easily. It is the most user-friendly software. I love its interesting features and dashboard through which we can easily see the frequency of open as well as closed tickets. Moreover, another plus point is that of using this software is that we do not have to worry about using our important data as it has the option of saving history also that can be reviews anytime.

Cons

Spiceworks Network Monitor is one of the best IT tools. When I started using this tool it was a little difficult to learn, but it did not take long for becoming me an expert of having a great command. Now I feel this is the best network monitoring tool I have ever used that does not keep cons.

Review Source: Capterra
 

Rudy from Jackson Hospital
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2018

December 2018

Best free IT Help Desk software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I believe is the Best free IT Help Desk software available. It has alot of the features you usually only get with the paid versions of other helpdesk apps. They also have a large forum of IT pros that can and do help with any questions you may have on any IT issue.

Cons

I can't really complain about a free software that does the stuff you normally have to pay for.

Review Source: Capterra
 

Matt from EnergyPrint
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Great internal help ticketing system

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

We've implemented Spiceworks for ticketing across multiple layers of our company: IT, Marketing, client service and product. The tickets are directed to the key team member and we can track all past ticketing to look for trends or issues

Cons

Tickets are not easily visible for other team members to see so we often times get repeated tickets. It would be great to have that sort of transparency so others can see what issues are affecting multiple people

Review Source: Capterra
 

Alana from Alleviate
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

You get a ticket and you get a ticket

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Spiceworks has simplified my life in IT. I'm able to manage several different companies from the comfort of one dashboard and customize each of them.

Cons

I wish that the alerts could be a little bit more customized but for the most part it does everything I need it to do.

Review Source: Capterra
 

Jonathan from ITM Marketing, Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Better IT Management at the amazing price of free!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

IT requests had a tendency to fall through the cracks before Spiceworks. E-mail sent to the IT department could be overlooked and lost due to other requests. Spiceworks allowed us to setup a help desk to track all of these while also maintaining inventories and alerting us of device failures or issues.

Pros

Spiceworks was simple to setup and very simple to use. Simple enough for the least technologically adept individuals to use while also powerful enough for the IT department to maintain, diagnose and fix any device within the company.

Cons

On rare occasions we have had to deal with software crashes requiring a reboot of the services or server.

Review Source: Capterra
 

Michael from Cylance Inc.
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2018

December 2018

Free Free Free and amazing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

With Free tools and free support, what is to hate. This product did what it said it would do. I am able to monitor my windows and linux servers from my PHONE!

Cons

it is a free product and development doesn't owe you anything. That being said they have been very helpful and useful.

Review Source: Capterra
 


December 2018

December 2018

Amazing Free product for IT Administrators

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

very good. It's free!!!!
I'm looking to migrate my data from my old Sharepoint environment to Spiceworks which is far easier to manage

Pros

-easy to use and roll out a package for on prem or cloud and integrates with Active Directory and smartphones for great support options
-customizable fields and forms
-very easy to change IPs on the server - it is incredibly adaptive to your environment and changes.
-if you have an issue or question, the Spiceworks community is there to help!
-it's entirely FREE!!!!

Cons

The interface is a bit overwhelming and too much clutter as you need to logon to your main community page and find things from there. It is sometimes difficult to get into what page you were searching for. Bookmark often!!

Review Source: Capterra
 

Kelly from Missouri School Boards' Association
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

New User

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's been a great software for our association to use. It's easy for our staff to submit a tech ticket and equally as easy for our techs to resolve conflicts.

Pros

It's very easy to process tickets and view everyone's tickets, completed or finished.

Cons

It's a little intimidating to a new user because it has a lot of available features. However, features are good, just takes a while to narrow down the area you want to use.

Review Source: Capterra
 

Tal from C&Berg
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

handy tool for keeping on top of your network

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It easily scans all devices on your network and get information from them

Cons

email notifs can be quite overwhelming, until I tuned in the settings :D

Review Source: Capterra
 

Matt from NTS Development
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2018

November 2018

Spiceworks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love that it's free! Spiceworks is one of the best companies and products you can find for IT related things.

Cons

There have been issues with deploying the agent, but those issues have been resolved by the spiceworks support team

Review Source: Capterra
 

Dimitri from AlphaOne
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Clearly the best software for IT companies

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This software is a must have for any IT company. In office we use it for everything. I love it because we can even manage our inventory with this software, which is awesome!

Pros

This software has anything you need. You can keep notes for inventory, create repair tickets, and assign technicians.

Cons

You have to spend some time to learn how to use it.

Review Source: Capterra
 

Sigmund from Converge Solutions Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Excellent solution to Help Desk

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Ease of use for accessing networks remotely. Gives great visibility across networks. Good network analytics.

Cons

My only dislike about this is that it does not have a mobile app, other than that, this software is amazing.

Review Source: Capterra
 

Christopher from Iflexion
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2018

November 2018

Outstanding software for making me aware about my system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My overall experience about this software is amazing. It has considerably enhanced our productively. The most reliable software used not only for monitoring disk space but also to know about printer toner levels. I highly recommend this software to others in order to monitor network in a best way. In short I would say this software has proved to be very informative to me in all means.

Pros

If I talk about the best network management tool, then SpiceWorks Network Monitor is no doubt the best choice ever. As this software is absolutely free of cost, so one can easily take trail without worrying about the cost. It is fast enough and it's implementation is really easy. It is no doubt the best solution for my several problems.

Cons

It is the best software used to perform several tasks. I am contented with this software. This software is running perfectly. Love the way it is working. I really have no complaints about this.

Review Source: Capterra
 

tommy from LSA
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

not easy to use or setup

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

free thats about it. its got its place in free software but it takes a lot of work

Cons

a lot of setup for free software ads everywhere. backend not friendly

Review Source: Capterra
 

James from Kingdom Technology Solutions
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Excellent helpdesk ticketing product

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

The IT helpdesk was already licensed by the client, so we used it while contracted by them, but I haven't used it since.

Pros

This helped us quite a bit in keeping track of tickets for one large client we had for a few years. The interface was easy for helpdesk technicians, as well as the end users. I liked the automatic inventory feature.

Cons

There wasn't anything I really disliked about Spiceworks Helpdesk. I would like to use it in our current situation, but find it hard to fit. We don't have that many contract clients anymore, and email works just fine at the moment.

Review Source: Capterra
 


November 2018

November 2018

Great functionality for a "free" ticketing software for your IT support

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

As a small business we need to help our users with their IT problems. Using email so far but we needed a more robust ticketing system. This is a great option.

Pros

Extremely easy to deploy and configure. It is easy to use as well. I like how you can categorize easily tickets and that it is not based on "customer service" like many competitive products; it is really for IT support.

Cons

Ads. I'm not a big fan and I would refuse to deploy this live as is. I find their option to remove ads hard to find (I found a link through a google search) and although I don't mind paying, I would prefer to get the space used by the ads usable for dashboards or more usable stuff than my logo, say.

Review Source: Capterra
 

Paul from Archway Theatre
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Great System

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Use Spiceworks helpdesk for managing our support calls, the system does exactly what it needs to, is easy to setup and use.
Recommend this to anyone.

Cons

The app doesn't seem to give push notification but apart from that works fine.

Review Source: Capterra
 
 
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