





Project calendar






Supported Operating System(s):
Web browser (OS agnostic)About TeamHeadquarters
TeamHeadquarters is a help desk management solution that offers small and midsize businesses a service desk, project management, resource management and scheduling functionalities within a suite. The software is available for deployment both on-premise and in the cloud.
The service desk functionality of the software allows users to manage and monitor their resources in order to address problems and incidents. Users can create tickets for their service requests and track the status of all ongoing and closed service requests in a unified queue.
TeamHeadquarters also offers project management functionality, which enables users to create projects, assign them to people and track tasks status with Gantt charts. Users can also ...
Project calendar
Supported Operating System(s):
Web browser (OS agnostic)Average User Ratings
Overall
Ease-of-use
4.5
Value for money
4.5
Customer support
5.0
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
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October 2008
Paul from OTC Systems Limited
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
October 2008
Would highly recommend this company and their products.
Would highly recommend this company and their products. You will not find a better product for a small/medium business for the price they are offering - we looked for a long time and are glad we found them. Keep up the good work!
Pros
Product is more than we expected for the price they are selling it at. We looked at base camp first and there is no comparison!! Not only does the Entry.com functionality far exceed basecamp's the support and staff anf Entry are really great to deal with. We took advantage of the on-line training and had no problem getting up and running in production in a couple of days.
Cons
So far so good - when our internal network gets clunky so does the application - nothing they can do about it but it slows down based on our environment.
February 2020
John from The Allan Wade Management Company Ltd.
Company Size: 51-200 employees
Industry: Computer Software
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
February 2020
Teamheadquarters makes being a good project manager easier
Because I have many clients and do many projects I need to be able to create estimates, track work performed, provide resource reporting, and weekly status updates. The planned vs actual nature of TeamHeadquarters makes being a good project manager easier!
Pros
Built in best practices and the ability to create an estimate and capture work (from projects, support and operational work).
Cons
The Gantt chart works well but, you've got to be prepared to take it all the way - it's a con with a good ending.
Reasons for Choosing TeamHeadquarters
As I mentioned above.
Reasons for Switching to TeamHeadquarters
No easy way to create estimates and capture actual time worked. Too many blind spots in the software.
June 2017
John from B2B Lead Generators
Company Size: 2-10 employees
Industry: Marketing and Advertising
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
June 2017
The software has been working well to support my business, my experience with it has been positive.
I've been able to gather all of my project into into a single application to support client and internal projects.
Pros
I like that the projects and tickets work together and that I can take incoming email tickets and assign them to projects and then to project resources. Then, I capture the time on the tickets to create a weekly Status Report - very handy and good for consistency. My concept was that I could use the software to support client project work that I do in Digital Marketing -- I was correct, it works great for me.
Cons
I really wish there was a built in Report Designer. It would help me to tailor the reports, like the Status Report, to meet my exact requirements and branding needs.
January 2017
David from Johnstone T.W. Company Limited
Company Size: 51-200 employees
Industry: Construction
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
January 2017
Reducing our applications helped us a bunch
Now we only use one app to track time, field support and major projects. TeamHeadquarters has meet our needs and is simple to use which was very important to us.
Pros
All of our work in now in one simple to use application and we can see what everyone is doing in real time.
October 2008
Nancy from Jewish Home Lifecare
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
4.0
Customer support
5.0
October 2008
Barry Cousins and his staff are top notch professionals.
Barry Cousins and his staff are top notch professionals. They have done a great job of listening to our needs and requirements and made configuration recommendations that use the system to it's best advantage. I cannot say anything bad about this team!
Pros
THQ is a beautifully designed and user friendly application which enables us to track and organize help desk tickets and project requests. It allows each staff member to be accountable and responsible for their assigned work via individual work queues. Managers can view staff queues and make comments without being intrusive. This is an ideal communication tool which facilitates teamwork. Email integration saves significant time on the front end. Our users are now demanding other departments provide customer service to our standards. This tool has enabled us to set the bar high, and achieve our customers service goals.
Cons
Reporting could be more streamlined.
October 2016
Eva from Mold-Rite Plastics, LLC
Company Size: 201-500 employees
Industry: Packaging and Containers
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
October 2016
Easy to use
Seems very easy to use. It was the only one program that met all of our needs, and we tested about 10 different products. Tech support is fantastic and responsive!
Cons
Wish there was an easier way to merge tickets. We often have several people submit tickets for the same issue. For example, the internet goes down. We will have about 10 people submit tickets for one issue.
Response from Entry Software
Replied October 2016
Hi Eva, Thank you very much for the review. I would be glad to demonstrate how you can create Problems and relate multiple tickets to the problem and batch update related tickets. Let me know when you have time to review online. All the best! Mark
October 2008
Charles from AvMed Health Plans
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
4.0
Customer support
5.0
October 2008
We are very happy. Use is actually spreading in our company by word of mouth.
We are very happy. Use is actually spreading in our company by word of mouth.
Pros
It strikes a terrific balance between project management, time tracking, and support ticket control. The ticket information has proven to be extremely useful in internal and external audit support.
Cons
It is at its' best when you understand and live the underlying philosophy. Not all people are willing to make those social changes.
October 2008
William from Metro Health
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
October 2008
Highly recommend to any IT organization needing to bring order to the chaos of help desk incidents
Highly recommend to any IT organization needing to bring order to the chaos of help desk incidents, operations, and project management.
Pros
Extremely easy to use, intuitive, and brings together help desk and project management creating a single place to manage all of our resources and activities.
Cons
Would like additional report options.
October 2012
L from Round Rock ISD
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
4.0
Customer support
5.0
October 2012
Review
Great product for help desk services
Pros
Great cross departmental visibility for tickets
Cons
Needs additional workflow components