Zendesk Help Desk Software


 

Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and integration with applications like Salesforce and Google Analytics. Zendesk is used across a wide range of vertical markets including technology, government, media and retail, from small to large.

Zendesk’s online customer portal helps support agents to keep track of tickets raised and their status. Customers can go through existing tickets to find answers from queries similar to their question and if not satisfied, customers can raise their own tickets in the portal. Zendesk also offers branding of support pages with business logos, themes and brand images.

Zendesk allows businesses to build a knowledge base to address some of the most prominent and repetitive questions, so that customers can go through the basic set of queries asked in general. Using Zendesk, businesses can also set up an online community where their customers can post queries and reply to ongoing discussion threads.

 

 

Zendesk - Agent home
 
  • Zendesk - Agent home
    Agent home
  • Zendesk - Knowledge base and community forums
    Knowledge base and community forums
  • Zendesk - Portal language options
    Portal language options
  • Zendesk - Reporting dashboard
    Reporting dashboard
  • Zendesk - Automate actions
    Automate actions
  • Zendesk - Ticket views
    Ticket views
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000

1,744 Reviews of Zendesk

 

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Software Advice Reviews (188)
More Reviews (1,556)

Showing 1-20 of 188

Candice from Cebu Pacific Air
Specialty: Transportation
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2018

December 2018

Build relationships with clients thru Zendesk

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Can help us make our work more Effective and a reliable program.

Pros

It is one of the most used in the market so I am convinced that we should have this too. What we found out is, this can help have a real-time communication with customers, Zendesk makes our support to clients more easier, as to reaching out to them. The more that we made them satisfied.

Cons

This has more rooms for improvement, so I expect more from its updates soon. Plus, don't make it so pricey if ever there will be future great updates.

Review Source
 
 

Zulkamal from Co.think research and consultancy
Specialty: Other services
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

A Good Quality Help Desk Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Workflow automation for ticket management is great. It has sturdy report and analytics and we can convert the ticket views to CSV

Cons

It would be better if Zendesk provides a feature to the ticket based on its keywords as it will help agents to provide faster standard replies

Review Source
 
 

Kara from Mango Languages
Specialty: Education
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Zendesk is Fantastic

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I use Zendesk all the time. It is a wonderful feature to communicate when I have questions about the products we are using at my company and I need answers. I love that you can drag pictures into Zendesk as a visual for customer service representatives and I do this all the time. Overall Zendesk has been an effective tool for helping me in my job.

Cons

I do not have any problems with Zendesk. Every once in awhile we will get disconnected and it won't save my message and then I have to log back on and find the customer service representative I was working with. Overall I have not issues with the program.

Review Source
 
 

Grace from Supportware ph
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Most organized tool ever.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Non tech savvy people can utilise and explore this tool because it is very easy to use. It serves a huge help!

Cons

There's only one bad experience I couldn't forget about this tool. That's when there was a down time and it last for 2 hours. It never happened again since then.

Review Source
 
 

Sherwin from DMCI Homes
Specialty: Construction
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2018

November 2018

'Absolute best software is Zendesk'

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I got a chance to advantage a free trial and i really how it works. Very easy to use and great recommend this to my team.

Cons

I don't have any bad experience with this application. I love how the product works. I pay my plan and very satisfy customer. Great deals.

Review Source
 
 

Ave from DMCI Homes
Specialty: Construction
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2018

November 2018

Very useful to have this application - Zendesk are great!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I love this application because before I plan to have a premium account they offer free trial and demo for the new user. So using this one I got a chance to know more the product and good here I love how it's easy to navigate.

Cons

I dint have any issue with it. Actually, I recommend this to my co-team on how easy and advantage of demo and free trial. So far a lot of them already upgrade there application. Great deal to have this on our everyday need!

Review Source
 
 

Giamarie from Sprout Solutions
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

First class ticketing system with Zendesk

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This tool increased our team's productivity.

Pros

The best thing is that it is always easy to track customer support history. It shows everything I need.

Cons

No doubt that the ticketing feature is simple and easy but it took time and effort for me to learn creating reports.

Review Source
 
 

Juan from Derevo
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

It has a great integration with another systems

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I have been using zendesk through an API for my webpages and I have not face any issue, it has give me the flexibility to add support chats for my users.

Cons

You need to pay and of course that will give you the full access to the features, there are other options for free if you don't like to spend the money on this.

Review Source
 
 

Alec from Lessonly
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

The best Customer Support Software Out There

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Don't waste your time and purchase it if you are considering.

Pros

The "Saleforce" of customer support software it is top of class for a reason. Cheaper options out there but none that can offer the robustness of its product suite.

Cons

Reporting from Zendesk is not as good as it could be. Also launching a CRM so this product will not be the focus of the company.

Review Source
 
 

Fraser from Ideagen PLC
Specialty: Software / IT
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

Amazing value for small businesses

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

- for the basic functionality, the price is unbeatable
- the analytics features that aggregates customer satisfaction is extremely helpful

Cons

- any additional functionality separate from the basic package is quite expensive
- doesn't have the required change and asset management features that you would expect in an enterprise solution

Review Source
 
 

Marlon from PSG Global Solutions
Specialty: Other
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

Best email management service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Zendesk is one of the leading email management softwares and is highly recommended.

Pros

Awesome! I have been using this product for 1 year now and I can say that, this software has been a big help for me. I use it to manage my emails and what I like most about it is, the sequencing and managing of email volume and tasks are organized.

Cons

The snippets aren't accurate at times and it is hard to find the codes set for a specific snippets. The snippets could have been better if they arrange it per category.

Review Source
 
 

Haley from Positive Equation
Specialty: Media
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Amazing customer service platform

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Zendesk has been a gamechanger for our customer service. Live chat has helped our ratings significantly and we love being able to help whenever our clients need us

Cons

We had a couple problems when getting our service set up, but customer service was extremely helpful

Review Source
 
 

Kenneth from Medical Supply
Specialty: Healthcare / Medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Zendesk Is Amazing For Online Support!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Zendesk seems to be the best customer support platform there is out there. There is a reason why so many major companies use Zendesk. Now we've also joined and have only positive experiences so far!

Cons

At first it was a bit of a sudden shock period as we no longer had to deal with so many incoming customer inquiry calls. It made us nervous as we thought we were just receiving less customer contact until we found out that with Zendesk we no longer had to deal with so many calls!

Review Source
 
 

Shaun from Pru Life UK
Specialty: Insurance
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

October 2018

October 2018

Zendesk Will Help You Provide A Better Service To Your Customers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Zendesk helps us assist our customers even better. Making our customers happy and well taken care of makes our business successful.

Pros

Zendesk helps us address the concerns of our customers effectively and in a timely manner. It's very organized that our customers don't need to contact us multiple times to resolve an issue.

Cons

The only thing that ZenDesk needs to work on is down times. Support teams are responsive but it will be better if down times will be lessened.

Review Source
 
 

Jezrael Renz from Pru Life UK
Specialty: Insurance
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

October 2018

October 2018

Zendesk the best CRM software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Zendesk is one of the best CRM software. Turning your DSAT scores, to amazing CSAT performance. Good CSAT scores drive more business.

Pros

Zendesk is an extremely useful tool in providing excellent customer service. The app provides timely solution in improving customer service performance of your company. It is a collaboration of your team and Zendesk support. Say goodbye to DSAT scores with Zendesk.

Cons

The interface is not that user friendly. It also takes longer time to get a technical support in fixing an error.

Review Source
 
 

Charlene from Pru Life UK
Specialty: Insurance
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

October 2018

October 2018

One of the simplest and most organized tools out there!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

My cons doesn't really affect my overall feedback about this app. I would still love using this tool because it is high functional and has been doing really excellent for the past years.

Pros

If you are a newbie, you will definitely enjoy using this app because it is very easy and simple to use and navigate. It is not complicated compared to other tools with the same purpose that I have tried before.

Cons

There are times that we experience outages of this tool and you have to wait for hours before you can use it again. I hope they can do something about it like at least lessen the waiting time whenever it is being fixed.

Review Source
 
 

Alie from Pru Life UK
Specialty: Insurance
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

October 2018

October 2018

The Ever-helpful Zendesk

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Zendesk is a useful app in providing customer service immediately with the convenience and flexibility of doing it anytime and anywhere.

Pros

Besides being a primary app for customer support, it provides the possibility of getting notifications instantly from your mobile if you can't be on the computer all day.

Cons

The mobile app version has limited accessibility and not so reliable. It rather drops the idea of prompt support when the computer is not available.

Review Source
 
 

Mark from Red Chili Web Design
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Zendesk Is The BEST Digital Help Desk!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

We've been working with Zendesk for so long and it's really no question on whether we will continue to use it. Zendesk provides us with the exact platform and support that we need to provide our clients to give them the best service and support.

Cons

It took a bit of time to shift over our customer support team that we contract with overseas to help us implement Zendesk fully. This process did not take too long and the results have been spectacular!

Review Source
 
 

Joveelynn from Pru Life UK
Specialty: Insurance
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

October 2018

October 2018

The Best Thing About Zendesk

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This software is very powerful.

Pros

Its integration with a lot of other apps out there is probably one of the best things about its efficiency.

Cons

The software is awesome and I couldn't mention a thing they need to improve on or maybe I have not encountered anything bad with it.

Review Source
 
 

Meynard from Pru Life UK
Specialty: Insurance
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

October 2018

October 2018

Zendesk Needs to Improve

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Zendesk Needs to Improve

Pros

Customization is one of the best things this tool offers. When something can be customized, it makes it easier to get on with the workflow.

Cons

Though Zendesk is such a labor-saving tool, it is also sometimes complicated to use. It could have been better if reports can be created in an easier way.

Review Source
 
 
 
Showing 1-20 of 1,556

Frederic from Luxury Beard
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Clеvеr struсturіng оf аll yоur busіnеss-mоmеnts

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Mоst оf аll thе fеаturеs оf thе systеm оf соursе I lіkе thе mоdеl оf dеаlіng wіth сustоmеr’s nееds аnd rеquеsts. In оrdеr tо mаіntаіn stаbіlіty аnd рrеvеnt thе роssіbіlіty оf mеss арреаrаnсе wе dесіdеd tо try Zеndеsk аnd I саn sаy thаt thіs wаs а rіght сhоісе, thеsе соnfіgurаblе tісkеts аrе rеаlly quіtе usеful.

Cons

Whеn wе wеrе оnly оn thе wаy оf сhооsіng thе systеm tо wоrk wіth thеrе wаs а сhаnсе thаt wе соuld nоt сhооsе thіs systеm bесаusе оf оnе sіnglе rеаsоn, wе dіd nоt rеаlly lіkе thе wаy оf dеsсrірtіоn оf еvеrythіng thаt thіs рlаtfоrm соntаіns. I mеаn thеrе іs sо muсh hаrd dеsсrіbеd іnfоrmаtіоn thаt wе fіrst thоught thаt thіs аll tоо hаrd аnd nоt fоr us, but, аs wе fіgurеd оut lаtеr, іt wаs just а mіsundеrstаndіng.

Review Source: GetApp
 

Steve from Gold Eagle Company
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

zendesk is it for customer care

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We use Zendesk to connect with and answer customer questions on Amazon primarliy and also on social. It's been a great tool and we couldn't be happier.

Pros

Ticketing, reporting, integrations with social and amazon are all critical for the success of our customer care team.

Cons

I can't really think of anything. Maybe that it leaves unread messages on some platforms which lead to double responses or a lot of "did you answer this"

Review Source: Capterra
 


December 2018

December 2018

Zendesk

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

This software is pretty easy to use after you get the basics down you can create a lot of shortcuts that will help make you time using the software more efficient.

Cons

There is no wow factor with this software. It is just your average software does what is it suppose to do nothing more nothing less

Review Source: Capterra
 

Carney from Advisors Excel
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2018

December 2018

Great program for a ticket system, but could use improvements.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I would definitely recommend Zendesk when it comes to a ticket system for around 10-12 people. But once you exceed around that amount and/or want very detailed reporting, goals, statistics, trends, etc., I would recommend a more intricate ticket system.

Pros

I like that Zendesk is pretty easy to understand and grasp. I also like all the reporting it provides, with a variance of statistics it calculates. The many different email/group/forwarding options are greatly beneficial when it comes to how tickets come in and are separated out. I like that ticket options can now include new, open, solved or pending, which is great to categorizing tickets.

Cons

I think Zendesk could use more options for statistics and reporting. Options such as setting deadlines and/or turn-times for tickets would be very beneficial when trying to report on and meet goals.

Review Source: Capterra
 

Abby from Stone Interiors
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Easy to use; basic messaging software

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Zendesk does its job very well, with no extra bells and whistles. Easy to install on your website; customers will be able to contact you (or your team) directly without having to visit a contact page or go to their email.

Cons

A little pricey for our company. We are still in the early stages of growth and couldn't quite justify the cost. But for a company that's looking specifically for an online messaging software, this is probably the best overall quality and value.

Review Source: Capterra
 


December 2018

December 2018

Best Omni-Channel tool on the Market

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall, Zendesk is a very powerful tool and I highly recommend for any large or quickly growing company. The costs add up quickly and it can be very expensive, but it's worth the money if you use it properly.

Pros

- Offers Email, Support, Chat, Data, Sales software, and more.
- Endless amounts of integrations to allow your support to do whatever you need.
- Support from them is amazing. 24/7, chat, phones or email. Quick and very helpful.
- API enables you to really connect just about anything.
- Extremely scalable.

Cons

- It is very costly, but you also get a lot for what you pay for.
- Server outages don't occur a lot but enough to notice that they happen more than once in a while.
- Chat doesn't offer enough features but they are planning to add more down the line.
- Extremely complex to set up large orgs - requires a full time admin.

Review Source: Capterra
 

Mary from Ingrid Design
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

ZenDesk is a Powerful Tool

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

It makes communication with users easier and more robust.

Pros

Ease of communication with the user regarding their specific issues.

Cons

Not being able to paste images into comments.

Review Source: Capterra
 

Emily from Lewis and Palmer Benefits
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Great Program for Customer Service

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Overall Zendesk is extremely useful as a customer service program, it comes through on the things you really want when it comes to making tasks easier and much more organized. Zendesk has definitely improved our own service.

Pros

Zendesk has made the office work at my place of employment 10x more organized. Their ticket system is very clean and preserves each employees accountability. I absolutely love the macros feature and the ability to add task lists to a ticket, these features help keep all tasks organized and save time on having to type the same email a million times.

Cons

They don't have the most responsive customer service and they aren't the most helpful either but this is by no means a deal breaker. Other than that my only complain is that emails occasionally don't make it to the recipient but this might also be an issue with our security settings.

Review Source: Capterra
 


December 2018

December 2018

Get the best customer support software with Zendesk!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

It solved a lot of business problems for our team. We were able to connect our phone lines to Zendesk so every time a customer would call, the system would automatically create a ticket for us. It allowed us to respond very quickly to our customers since we were able to download Zendesk to all of our devices.

Pros

What I liked most about Zendesk is the software can be downloaded to multiple devices including a computer, laptop, and iPad. So if you're on the go, don't worry you will still be able to interact with your customers! It is also very easy to use, but learning every functionality of Zendesk could be difficult. Though, they offer online webinars to learn more about how to use it and how to find the data you're looking for.

Cons

The one thing that was frustrating about this software is internal notes can be hard if you have multiple users on the email thread. Sometimes you will be trying to talk internally with your team, and some posts would not show up just internally based on who the user was. It did not happen very often but the chance was still there so we had to be very careful.

Review Source: Capterra
 

John from Costa Rica Waterfall Tours
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Easy To Help Customers

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Makes it easy to assist customer service inquiries quickly and efficiently.

Cons

Sometimes the pop ups are distracting...

Review Source: Capterra
 

Jordan from Rain Retail Software
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Great for Day to Day operations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall I've been very satisfied with Zendesk and look forward to seeing what they come out with next.

Pros

What I like most about this software is the ability to use Macros which really speeds up our customer interaction processes. When using this for support, getting back to our customers in a timely matter is pivotal to our success so having that feature really is helpful.

Cons

My least favorite feature is how tedious using the reporting functionality. A little more streamlining and overall ease could really improve this area in my opinion.

Review Source: Capterra
 

Marissa from Nexrep
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

December 2018

December 2018

My thoughts on Zendesk

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I like how most of the information I need to assist my customers are located in Zendesk. This keeps me from having to do a scavenger hunt to find information.

Cons

As with most software, it can become glitchy or move extremely slow at times.

Review Source: Capterra
 


December 2018

December 2018

Zendesk

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall it's a great software and helps make your job a little less stressful.

Pros

I used this product for the first time about two years ago and I had never heard of it before.
I loved how easy it was to use and adjust to.
Part of my job was frequently sending emails and we were able to make quick keys for just about anything and they saved us so much time!

Cons

N/A
No complaints, I really did enjoy it and there wasn't a time I was frustrated with it.
Sometimes I would need to search for a specific email and I was always able to find it. Pretty cool software.

Review Source: Capterra
 

Natalia

December 2018

December 2018

Great solution to support your clients.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Zendesk is great tool for every business when you need a support center. It's realy easy and quick way to help to your clients.

Cons

Zendesk can be is a quite expensive tool to your bisiness. You can find other tool like Zendesk which can be cheaper.

Review Source: GetApp
 


December 2018

December 2018

I LOVE Zendesk!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I LOVE this application. I've tried other apps and they do not beat Zendesk at all - not even close.

Pros

I've used Zendesk for 5+ years. It's not changed a ton, but it's always been great.

Cons

They're very slow to add feature requests.
No phone support or chat support. Only email, which takes too long.

Review Source: Capterra
 

Jermaine L from Mindgame Services dba TheJplace@myshopify.com
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Be aware of this when using

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Its works best when used within the chrome browser and works smoothly

Pros

It works rather smoothly when its opened in chrome amd allows you to submit tickets for processing very effectiveely.

Cons

I tried using the software in explorer and it kept freezing and crashing with script issues constantly. It was frustrating throughout the project.

Review Source: Capterra
 

Leah from Second Baptist Church
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Simple Enough Idea for Work Requests

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

We use this for any kind of requests around the building and IT issues. It has helped our staff keep a list (all in one place) for tasks that need completed.

Pros

The program is fairly straightforward. We have used this in the past for maintenance requests and IT problems. I like that you can see your request and if it has been processed or is still waiting to be managed.

Cons

It's a little plain and not super intuitive as far as figuring out how to use it. Design could use some help.

Review Source: Capterra
 


December 2018

December 2018

Recommended by a friend

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I tried this at my old firm and thought it was okay, I think people have mixed experience some are great some aren't so it all depends on yours, kind of like rolling the dice.

Cons

I have mixed feelings its a great creative tool but if you have issues with the app its hard to fix as customer service takes a while.

Review Source: GetApp
 

leonardo from lasalle
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2018

December 2018

zendesk

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

It`s complete, has many features to work with

Cons

It`s a heavy software and can be slow sometimes, making you waste sometime

Review Source: Capterra
 

Chance from Paylocity
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2018

December 2018

Simple and Straight Forward

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It's very simple and straight forward. From an end-user perspective, there's really no learning curve if you're used to general ticketing software.

Cons

There is a bit of a lack of organization and customization functionality when it comes to organizing fields and list views.

Review Source: Capterra