AlayaCare Software

4.29 / 5 (24)

Our advisors have recommended this product 1 time in the last 30 days

About AlayaCare


AlayaCare is a cloud-based home health care platform for midsize to enterprise-level home care agencies and providers. Features include clinical documentation, back office functionality, remote patient monitoring, client and family portals and mobile care worker functionality. The solution supports non-medical, therapy, nursing and personal aide for companies in Canada, United States and worldwide.

Clinics can create custom forms to meet their speciality requirements. The family portal feature keeps families connected and allows patients to video conference with their family doctor. The Remote Patient Monitoring (RPM) feature provides pre-configured remote plans and workflows by chronic conditions.

AlayaCare is a HIPAA-compliant solution that stores entire patient medical records and clinical data in an encrypted cloud storage space. Both medical professionals and patients can access AlayaCare on their mobile phones and tablets via the mobile app to view schedules and appointments, reschedule bookings, communicate, route details and more.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

24 Reviews of AlayaCare

Average User Ratings

Overall

4.29 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(10)

4 stars

(11)

3 stars

(3)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 24 reviews

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September 2018

Jennifer from MSC

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

September 2018

Responsive and Rapidly Improving

There are great opportunities to streamline and maximize efficiencies in our workflow; I'm seeing a bright future with developing opportunities to support quality, human resources and risk management through the AlayaCare platform.

Pros

We onboarded in a hurry, without dedicated staff while AlayaCare team was in an earlier growth phase. What I like now-today, is that many of the gaps have been identified and are being filled; It's becoming more user friendly for organizations without in-house tech/data support staff; Team is passionate about what they do, and there are specialists to address gaps and provide development on the fly, so to speak.

Cons

Because we onboarded fast, when AlayaCare Team was considerably smaller and newer than it is now, it was not easy to connect with the people who could specifically address our challenges; We've had particular difficulty with the accounting function; Generally, because data can be filtered and sorted so specifically, it's hard to know what's missing or wrong, and it can take some time to recognize and then track down discrepancies.

November 2018

Angela from Acclaim Health

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2018

Amazing software!

AlayaCare helped us streamline our scheduling, introduce time and attendance, access medical records in real time and saved us money in both peoplepower and paper costs.

Pros

AlayaCare is miles ahead of its competition with user-friendly software that includes learn-as-you-go tutorials. Access to schedules and medical records in real time is a game-changer for home care.

Cons

Nothing... this software is by far the best on the market for home care.

September 2018

Jami from Helping hands

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

September 2018

Great

Theres so many opportunities with the software to make your business better.

Pros

In real time, time keep, data and the newest features to making the system better

Cons

Sometimes can be slow and frustrating when working in a busy setting

September 2018

Jessica from Tillsonburg & District Multiservice Centre

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2018

Alayacare Review

Pros

The options in Alayacare are endless. There are so many area's available in the software that help us capture the optimal amount of information needed to care for our client's

Cons

I am new to using the software in my position so I have not developed or found any area's yet that I do not like. It all seem's to work for me for what I use it for.

November 2017

Joanne from Acclaim Health

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

2 of 5

November 2017

System is "down" or unable to access far too often

Not having to return to the office to record or access notes

Pros

It's online and I can type notes in about clients/access notes remotely - no paper files. I have to type more to get my review listed.

Cons

It's frequently "down"/offline/unavailable to access, does not provide grouping of my data for my program, is very nursing specific and I provide other supports, there are too many areas that are irrelevant for my job/not accessible to me that show up as options to click on when I access a client. This just makes it harder to "know" my way around the system - which is a waste of time and taxes patience.

Response from AlayaCare of AlayaCare

Replied December 2017

Thank you for your review, Joanne! The team here at AlayaCare values your feedback and will continue to work hard to improve your experience.

September 2016

naresh from Saint Elizabeth

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2016

Left a good impression and still impressed

I loved the collaboration with the entire team... The team from customer facing to the development staff is really solutions oriented and they can keep it light and lively.

Pros

Current technology and extensible. Client Feedback drives the development

Cons

listening to neil. although he is a good talker.... he needs to take a breath and allow the listener to say something... :-) -- neils a good guy.

November 2018

Sadie from Access Healthcare Services Inc

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Customer support

3 of 5

Functionality

3 of 5

November 2018

Concerns

Not a bad system, there is great potential if they would ask staff that uses them. I think one day it would be nice if family members could access schedule system only to get a copy for themselves.

Pros

That all care and documents can be updated in the file. The access all staff has to use it. The easy tabs at the top.

Cons

How glitchy it is. all the updates make other things harder to use or are not needed. When updates happen or it goes down on working hours. To schedule updates in the middle of the night or after 8 pm would be great.

Response from AlayaCare of AlayaCare

Replied November 2018

Hi Sadie, Thank you for taking the time to submit a review. We really value your feedback and will pass along your concerns to the team. We would also encourage you to submit your feedback and insights to our Ideas Forum: https://www.alayacare.com/ideas. These items will go directly to our product team. Thank you for your continued partnership and support.

November 2018

Fatema from 1to1 Rehab

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

November 2018

AlayaCare User Review

It is easy to use, allowing multiple users to be logged on simultaneously across different platforms. It is a step in the right direction, however, the lag time can surely be addressed

Pros

The portability and ease of access across different platforms

Cons

The lag time. It has been very slow at times and that hinders our efficiencies

July 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

July 2018

Implemented this SaaS solution for several projects...

Pros

It was easy to work with the team from discover to implementation to deploy this to solve a few business problems across multiple healthcare channels.

Cons

As with most software implementations, user scenarios and decisions need to be made upfront, having a team that can guide you through the pros and cons of choices is useful.

December 2016

Naresh from Saint Elizabeth Healthcare

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2016

Left a good impression and still impressed

The team is very collaborative and supportive of their Client's. They will go the extra mile in covering any gaps, including on the client side to ensure that the launch is successful.

Pros

Current technology and is extensible. Client Feedback does drive the development. The CS team is there to support our needs. I've completed my third implementation of AlayaCare at Saint Elizabeth, for our Elizz brand, Clinical Pharmacy, and Nursing

December 2018

Mona from 1to1 Rehab

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

December 2018

Improve Existing Features

Pros

The mobile app has been extremely helpful for our therapists.

Cons

There are numerous features that need to be fixed. For example, discharge reasons cannot be alphabetized. The services list will auto-show 25 services per page instead of 100 services per page. Some of the KPI boxes do not work. The employee finder takes a long time to load. You cannot have certain symbols such as an apostrophe in the document name when uploading into attachments. It is extremely frustrating.

November 2018

Ariel from Assurance Home Care

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

User Friendly with Supportive Zen Desk Staff

Pros

I like that the system is easy to navigate with a clear view of all channels on the live dashboard. Data Exploration allows you to run detailed and accurate reporting. Scheduling calendar is user friendly, clear and concise.

Zen Desk support staff is quick, helpful and patient. Any time I have a question, it is actioned immediately and there is always a solution!

Cons

I would like to see a tool to where we can geo track our staff's clock ins on the live Dashboard.

September 2016

Lori from Bellwoods Centres for Independent Living

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2016

Transformational Solutions!

Alayacare has an in-depth understanding of care delivery needs of home care and community care. Their solutions are elegant and intuitive to our needs. Their customer services is exceptional!

Pros

The opportunity to provide better care to our clients, improve quality through our technology solution, Reduce costs through decreasing reliance on manual processes, reduce administrative burden, better analytics, increase our accountability to funders and clients in the future.

September 2016

Serghei from Saint Elizabeth Health Care

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

September 2016

Innovative and execution focused

I had a chance to get involved in AlayaCare project for Saint Elizabeth starting with the proposal phase. The product showed lots of potential at that tie and the team inspired the confidence they can deliver upon the promise. One year down the road I am quite impressed by how much have been delivered and by the excellent customer relation and support provided by the AC team. Special thanks to the support staff.

Pros

Fresh interface and great usability. Continuous focus on innovation. Highly customer focused.

Cons

Being a start-up there is catch-up needs to be done on certain features in order to match up with mature offering on the market.

September 2016

Tammy from Access Healthcare Services Inc.

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2016

Excellent experience with Alayacare!

Alayacare has an excellent product, that meets many needs in the community healthcare sector. They are readily available to support, trouble shoot, educate and encourage our success in the use and understanding of their product. I very much appreciate their effort to improve their product every opportunity possible.

Pros

Support, Support & Support :)

Cons

Downtime for App and/or Chrome.
Scheduling in the nursing requires some attention, which is currently being improved. This too could be a pro as, Alayacare cares about the usability and quality of their product.

September 2016

Candace from Saint Elizabeth

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

3 of 5

September 2016

Working Together

AlayaCare works with their clients to meet the agencies goals as if they were their own. CSM Courtney Sutherland and Tim Van Meer work together towards mutual goals and collectivley we celebrate on the success of the projects.

Pros

Live Time

Cons

Current scheduling recurrence rules

September 2018

Falan from St Joseph's home care

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Conference review

Amazing atmosphere, can tell everyone loves to work here. Great set up to Conference, very welcoming. You can tell they live what they do and have the passion.

Pros

Easy to use, training feature great.
Clinical aspect is amazing.
The product is very future oriented. Which is so relevant in today's care.

Cons

There was nothing I can really pinpoint.
Only concern I would have is switching software within our company.

September 2016

Dave from CarePartners

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2016

Review of Alayacare

We have had an awesome experience with our PM Lead Les.

Pros

Ease of use and the fact it is web based

December 2016

Naresh from Saint Elizabeth Healthcare

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2016

Left a good impression and still impressed

Comments: I loved the collaboration with the entire team from the Client team down to their development and technology folks. The team from Customer facing to the development staff is really solutions oriented and they can keep it light and lively. Pros: Current technology and extensible. Client Feedback drives the development

September 2016

Shiwani from Saint Elizabeth

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2016

Amazzzzzzing AlayaCare!!!!

Awesome, Amazing, AlayaCare first user conference so far. Looking forward to 2 days of great learning and networking.