Brightree® Home Health and Brightree® Hospice

4.19 / 5 (260)

About Brightree Home Health and Brightree Hospice


Brightree Home Health and Brightree Hospice provides a combination of a native iPad point-of-care app and cloud-based back office software which allows post-acute care providers enforce standards and best practices to ensure quality care of the patients. The solution offers built-in checks that alert clinicians to all mandatory and missing information required for visit documentation.

Brightree solution eliminates any need for charting as the entire documentation is done at the point-of-care only. The solution offers a paperless workflow, starting with online patient registration to the plan-of-care documentation to billing and final reimbursement. With built-in validation rules, clinics can accurately process claims with complete details and mandatory documentation.

The real-time notification feature ensures that both nurses and patients are notified for upcoming visitations in advance. The solution also offers a comprehensive dashboard that highlights business KPIs and allows clinics to generate and download customizable reports.



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Supported Operating System(s):

Windows Vista, Windows XP, Web browser (OS agnostic)

260 Reviews of Brightree Home Health and Brightree Hospice

Average User Ratings

Overall

4.19 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(108)

4 stars

(100)

3 stars

(40)

2 stars

(8)

1 stars

(4)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 260 reviews

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October 2018

Stacy from Formerly at Americare Home Health & Hospice

Company Size: 11-50 employees

Review Source


Ease-of-use

5.0

Functionality

5.0

October 2018

Brightree is the best healthcare software out there

I do not work for the company that had Brightree any longer and I truely miss it. The software I use now is awful! (Homecare Homebase)

Pros

From my past experiences Brightree is the easiest, most user friendly healthcare software available. Each admission is separated so you are not guessing. Information you need is readily available. You don't have to search and search. I love that the cert period is at the top of every page. All physician orders are in a neat, tidy format and can be sent/resent from your PC as well as tagged as received signed by physician all in one place. Visit management is my favorite. It is easy to differentiate between a regular visit and an oasis, and if the visit is open or closed. The order frequency is shown without digging for it and the clinician responsible is clear (all very helpful for the billers). Communication notes are also neat in appearance, in one place and can be filtered. Scanning documents into the system is easy and multiple docs can be scanned at once as separate documents. The medication profile is also neat and easy to configure. Same with the diagnosis profile. The scheduling console is so easy, immediate updating, all the field staff has to do to see their visits is sync their device. New referral input is seamless. As long as you have the information to put in a referral can be complete in minutes. The support that you get with Brightree is outstanding. If there are any questions or issues the staff is helpful and polite, and will have a resolution quickly.

Cons

The only con I ever found was opening scanned documents. I seemed to take a while to open, but I'm not too sure that wasn't due to poor internet capability. Some days it was not good and other days it was perfect.

September 2015

Jason from Community Hospice - Vidalia, GA


Ease-of-use

4.5

Customer support

5.0

Functionality

5.0

September 2015

Brightree Hospice software is well worth the investment.

Pros

As the Chief Executive Officer of a hospice program, one of my priorities is to select and utilize a software vendor which stands behind their product, proactively researches and implements enhancements ahead of ever changing regulatory requirements, as well as provides exceptional customer service support to our team. Brightree Hospice software not only meets these requirements, they exceed them. The reporting features is one of my favorite components Brightree Hospice offers. It has been a vital instrument in efficiently managing our multifaceted hospice program, which consists of home hospice services, general inpatient and respite care in our freestanding hospice house, medical equipment management, our transitions program, as well as our palliative care program. The Dashboard feature is helpful as it allows me to quickly identify trends in our average daily census, length of stay, etc. Implementation of the software was not nearly as complicated and chaotic as I expected. Each person assigned to our implementation team from the project manager to the Dawn, our on-site trainer, were very knowledgeable, friendly, and helpful. The entire Brightree Hospice team worked together to insure our implementation was a success. I highly recommend Brightree Hospice software to any hospice program which is not just looking software but a dedicated partner in the successful execution of the clinical, back office, billing, and administrative complexity of hospice care.

Cons

The Care Communicate function could be enhanced to allow more flexibility with who messages are sent to. Example, groups, teams, etc. and more than 10 people per message. Also wish there was a way for the I-Phone to notify you when a message has been communicated to your i-phone app verses having to check every so often. Otherwise, very satisfied with Brightree Hospice software.

June 2019

Angela from Stratford VNA

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

June 2019

Highyl recommend

Overall, our experience has been very, very positive. The company has continued to invest in development and advancements and has many things under development right now. There is the opportunity to part of BETA testing and give input. Onboarding new users is faster than it has ever been for the agency. Workflows and Task lists have changed how we complete documentation and get visits to billing faster than we have before. The company offers much support with dedicated account reps and customer service. Upgrades for the majority go smoothly.

Pros

The software has easy to follow work flows for field users. The patient record is organized into logical sections and information is easy to find. There are many, many reports which can be customized in almost endless ways. Work is organized into task lists so it is in front of the staff that need to see it-visits that need to be closed, visits that need to be scheduled, OASIS that needs to be reviewed for example. It is web-based so we have less financial investment into servers, upgrades, IT and application down time. Upgrades are made often by Brightree and the company makes a huge effort to stay ahead of regulatory changes and requirements, best practices and incorporates them into the software. There are monthly webinars about new features, planned upgrades, how to optimize the software which are very helpful. Account representatives are very knowledgeable and responsive. Using an ipad is lightweight and less of an investment than a laptop.

Cons

Errors are hard to correct. For example, if staff enter an order incorrectly, once it is saved it is a little bit of a process to correct. This was very difficult to get used to and would definitely be the one thing I would change if I could.

February 2017

Lisa from Curae Health, Inc., dba Northwest Home Health

Company Size: 501-1,000 employees


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

February 2017

Billing Perspective Review

My review of the Brightree EMR program is from the billing perspective. I began with this program when it was CareAnyware and transitioned to Brightree and remain a current user today. I am one of the Super Users in our organization and assist with troubleshooting issues and training staff on a day to day basis.

Pros

This program is a comprehensive clinical, operational and financial system in a web-based environment. The automated billing functionality allows increased efficiency in our office. Electronic patient records provide our agency with the necessary documentation to produce clean claims sent to Medicare and Medicaid as well as commercial insurance companies. This is very important in today's healthcare setting with an increased focus on medical record reviews/audit requests. The billing process is completely automated and is set-up according to individual payor rules including calculation of PPS adjustments and accurate reflection of AR balances which automatically adjust contractual adjustments as well. Auto-posting of PPS remits allows more time to be spent on collections. Finally, most all system updates are performed by Brightree. With the ever-changing regulatory world, it is imperative you have a system that remains on top of these changes, however, small or large they may be. Our agency prides ourself on regulatory compliance and Brightree's diligence in updating their system with the current changes allows us to remain confident that our claims and clinical documentation meet these standards.

Cons

In regards to the billing function of Brightree's home health program, there appear to be very few cons.
1) The Medicare Secondary billing process is not fully available and would be helpful in today's society where we are working longer, even after becoming eligible for Medicare.
2) would like to be able to edit the "canned" reports. Specifically the AR report in order to add the DOB. This is a required demographic when performing follow-up/collections.

February 2017

Candice from Longleaf Hospice

Company Size: 51-200 employees


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

February 2017

Very Pleased with Brightree

I am very pleased with the reporting capabilities. Compliance is such a vital part of healthcare. I am able to write reports easily if I need to pull additional data in. We started with Brightree 11/2014 and hit a few bumps in the beginning when our "power users" didn't complete the training and we could only do the basics. We have been pleasantly surprised by the support we have received to understand the capabilities and what drives the data. I have also used Brightree University regularly for step by step instructions that can be printed or forwarded to other employees. I like the continuing changes that make the iPad and the desktop version more parallel to each other. I also like the Bereavement Mailing tool which draws information regarding family relationships so the letter is more personal. I am very happy with our current Account Manager who is VERY supportive and will step in after one email. I am excited that the program can do so much and the future enhancements will be very beneficial.

Pros

I like to be able to pull a wide variety of reports with a few keystrokes. Our quarterly meeting with our Account Manager is terrific. We can get help with useful tools and find out whats coming next.

Cons

Setting up the bereavement mailing was challenging.

February 2017

Amanda from Simone Homecare, Inc

Company Size: 11-50 employees


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

February 2017

Best homecare software yet!

I've been using Brightree for a few years now (since it was called CareAnyware), with two different homecare agencies. I absolutely love how the staff seem to be up-to-date on rules/regulations and, as such, make sure our clinicians have the most accurate documentation as possible. Being able to document against a patient's Care Plan is definitely HUGE plus. Unlike some other homecare software companies, clinicians cannot close (complete) their documents until all required fields, such as the Care Plan, have been filled out. I'd have to say my favorite part of Brightree would be order compliance. Visits cannot be scheduled unless a frequency order has been written & it helps clinicians see if they had too many or too few visits. Another favorite part of the software is the ability to track orders properly. As it is a large part of my job, being able to see when an order was written, sent, received, etc is awesome. As far as I'm concerned, Brightree is the perfect fit for our needs as a homecare agency!

Pros

Compliance!

Cons

Personally, I don't like that we have to use Internet Explorer. I wish Brightree was compatible with Chrome.

March 2017

Laura from Altamaha HomeCare

Company Size: 11-50 employees


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2017

Home Health Review from a Billing Standpoint

I have been billing with Brightree for about 3 years now and I can say that it has been the easiest program to use. Prior to Brightree we have used several different programs that did not provide everything that we needed and were very aggravating to use. Brightree provides a lot of reports that help in making sure all my billing has been completed and reports that provide information for State Reports. If I ever run into something I can't figure out I can send an email to Brightree Support and get an immediate response. Brightrees support group has been very nice and eager to help. I would definitely recommend to any agency that is considering trying Brightree to do so. I am also the Records Manager. Brightree has made it so simple to keep up with orders being sent and received.

Pros

The best feature is the fact that the system tells me when Raps and Finals are ready to be submitted and if there is any problems such as no authorization,
Oasis has not been completed, or no first billable visit has been completed yet.

The system also tells me when orders have been sent and if they are not back received.

Cons

I really don't know of any Cons.

April 2017

Kaye from Aquinas Home Health

Company Size: 51-200 employees


Ease-of-use

3.0

Value for money

3.0

Customer support

1.0

Functionality

3.0

April 2017

Good concept, needs work

Overall this software feels like a new product that still has a LOT of kinks and bugs to work out and does not instill confidence in the user.

Pros

Very user friendly for clinicians and covers most of the basics of home health in office. The basic ideas are all here but each area needs fine tuned to work more efficiently for individual companies. Attractive interface for both AFO and iPads that is very easy to teach to even the most technologically challenged clinicians.

Cons

Not easily customizable and very poor customer service response. We have many needs to be efficient in our daily behind the scenes functionality that the software does not support, simply because it wasn't thought out thoroughly. All HH agencies have the same guideline to follow for compliance so these issues would have been worked out long before now.
Initial training and software implementation process were disastrous. "Super users" were barely educated enough to be functional but were expected to train and then to be technical support for the rest of the staff. I have been involved in many software changes in my career and this one was one of the worst as far as preparation. The office staff we were not shown how this software would integrate into our daily jobs. We were just shown how to be barely functional with no way to gain the knowledge after implementation.

April 2017

Amy from Piedmont Hospice, LLC

Company Size: 51-200 employees


Ease-of-use

5.0

Customer support

4.0

Functionality

4.0

April 2017

Overall Great Software for Hospice

Our Account Manager has been great! He's always quick to respond to any questions or to follow up on open ticket items.

Pros

Brightee provides an application for charting visit notes on the iPad, which allows for ease of charting in patients' homes. There are cost savings due to staff no longer using laptops that have to be maintained or serviced, and overall the system is fairly easy to learn and navigate.

Cons

There are occasional glitches in the software that causes the application to have to be deleted then re-installed, but this is not very frequent. The ability to access Brightree's AFO side in Safari is not yet fully functioning but we know eventually it will be. There can sometimes be difficulty with technical support staff understanding issues that you may be experiencing, but they will continue efforts to problem-solve until the issue is resolved.

September 2017

Leah from Americare Home Health and Hospice

Company Size: 51-200 employees

Review Source


Ease-of-use

4.0

Functionality

5.0

September 2017

Brightree software is innovated, efficient and keeps us in compliance.

Overall, BT is very good software for our agency and encompasses home care and hospice. We had a zero deficiency survey for home care and hospice so compliance is the best aspect.

Pros

BT keeps our agency in compliance as new regulations are introduced they integrate them into the software.
We have a particular account manager who goes over and beyond to explain options available in the system, follow up on any problems and supports us through the changes.
The Ipads for field staff are fast and efficient, do not get virus, and our clinicians are extremely pleased.

Cons

Not understanding the system or using it to its fullest is a problem for our agency. We need better webinars and education material to be able to maneuver through the software as it is very complex. It is not exactly "user friendly".

June 2017

Cheyenne from Presbyterian Manor- Heart and Soul Hospice

Company Size: 2-10 employees


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2017

Administrator

Pros

Always updating for more ease of use and is on the ball with regulatory changes. In the last year there have been vast improvements in the software and our team can not wait to see what is coming next! This software has made our job much easier and we are glad to be as paperless as possible. Jain has been wonderful as an account manager. She definitely has our company's best interest at heart and gets the answer to any question that we may have. Support for clinical has been great and improved significantly in the last few months. Billing software support has improved as well and is more manageable for our small company.

Cons

I would like to see the fully functional interface with pharmacy soon, the ability to fax from the software, and the ability to look up providers from the CMS site and have their info flow over to reduce time in hand keying entries.

September 2017

Cathy from Americare Home Health and Hospice Services

Company Size: 51-200 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality