ContinuLink Software


ContinuLink is a comprehensive web-based solution that is specifically designed to meet the needs of businesses in the home care industry. It's one of the only web-based solutions on the market today that can handle the complex billing requirements of Medicaid, Medicare, commercial insurers and private pay equally.

With ContinuLink, skilled and non-skilled home care and private duty agencies alike can streamline agency operations, increase profitability and improve compliance, all while delivering the highest level of care. The software is extremely scalable and can support a patient census or agency of any size. We really like that it's intuitive enough that a small agency wouldn't be intimidated by its toolset; the software isn't bloated with unnecessary features.

Because ContinuLink is a web-based solution, it can be accessed from any device with an Internet connection, including smartphones. This anytime, anywhere accessibility ensures that every member of the team stays connected, even when they're out in the field.

Some of the features included in the software include specially designed Point of Care devices, integrated telephony and Google Maps, a portal for both family and caregivers and robust billing applications, to name a few. In addition to Point of Care, billing and scheduling, ContinuLink also includes functions for managing HR records like licenses and certifications.

ContinuLink is a great fit for agencies looking to better manage patient care at every step.



26 Reviews of ContinuLink

Overall rating

4.13 / 5 stars

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Showing 1 - 20 of 26 reviews

June 2012

Vicki from Aloha Home Care


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2012

I am a fan of the ContinuLink electronic medical records system. Our organization is a Medicare certified agency, providing care in Florida over a five county district. Our office location is in the middle of our service area, however, it is still over 100 miles from the furthest point of the service area to the office. The agency also accepts some private insurance, some HMO's and Medicare Advantage Plans. We previously used an electronic system that did not meet our needs and the operational reports were cumbersome to generate and had to be exported, sorted, etc. ContinuLink staff worked closely with us with training and questions about building a database. We chose web-based training, and assigned a "super user" that was part of all of the training. We had a lot of help and support through the process, and we got to know who to call for different issues during implementation. We chose to start our in office "go live" first, and then we on boarded the direct clinical staff in clusters to help with their questions and understanding. ContinuLink is web based, point and click, with lots of space for personalized comments about the patient. The HELP section is always available when you are in the program. The customer support folks are friendly and prompt. I am happy to report that if they hear Survey or I can't bill, your problem gets prioritized and you get immediate attention. We have benefited from on boarding this program. We are billing RAPS in an average of 7 days, and finals under 30. The operational reports are easy to read, and the snapshot of your business is quick and leads you to what questions to ask to dig deeper and re-mediate quickly. The user interface and OASIS entry is sequential and the comprehensive assessment makes sense. I love the guidance that is built in, and the artificial intelligence that cues the direct care provider that they need to answer a missed item, or may need to reconsider their response based on other items answered. We have been using the program for over a year. The updates and upgrades are ongoing, and the ContinuLink Team is always asking how to make the program better! This program requires real time commitment to doing the evals and notes as they happen. We have insisted staff upload every night. Assessments have to be completed by hour 48, and we let folks know if they are not getting this done. Is it hard work to get up and running? Absolutely. This is a big change for both internal and external staff! Organizationally, ContinuLink continues to have open communications with our agency and continues to enhance their program to meet the needs of the end user.

April 2018

mark from healthcare at home, llc

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

April 2018

On balance, this is a great value

We actually ran into some financial issues and fell behind in our account. The company could have taken a hard line. They could have threatened to shut us down. They didn't do that. Rather, they worked with us in a professional fashion; helped us work out a plan; and then worked with us during the implementation. They person I worked with was had the above attributes.

Pros

very good value for the money. Pretty user friendly. The reports are very self-explanatory. The customer service is good and they do address the issues and do so in a prompt fashion.

Cons

I wish they had a phone app. Also, it would be good if they had API so that third party applications could integrate.

December 2017

Erin from Arcadia Home Care

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

4 of 5

December 2017

Use for scheduling and billing of our clients

Pros

Use C-Link to schedule our employees with our clients as well as keeping client records and information. Reporting works well!

Cons

Customer service can tend to be slow, we have had a few hiccups but have been working with C-link now for going coming up on four years. Works well for our current needs.

June 2014

Cruz from Bwell Health Care


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2014

ContinuLink changed my business.

Pros

I was operating at a loss, and within six months, ContinuLink turned it around for me. In fact, I have now doubled my revenue and have not had to add an additional back office staff person to manage the growth.

ContinuLink is the only software in the industry that understands all my business lines. Medicare is easy. Medicaid waiver and staffing were my biggest needs. Before changing to ContinuLink we tried to use every low-end product that has a great marketing company behind them and sells on price, but it almost bankrupted me. We went from writing off 300K a years to less than 10K since it takes all my units and billing rules off the waivers.

Cons

My staff pushed back at first on the strict rules in some areas but quickly understood the benefit. Unlike those low-ends, you cannot just make changes without accounting for them. This is the regulator part that no one should overlook these days.

January 2015

Cruz from Bwell Health Care

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

January 2015

All in one software including medicaid and staffing

I was operating at a loss, and within six months, ContinuLink turned it around for me. In fact, I now have doubled my revenue and have not had to add an additional back office staff person to manage the growth. ContinuLink is the only software in the industry that understands all my business lines. Medicare is easy. Medicaid waiver and staffing were my biggest needs. Before changing to ContinuLink we tried to use every low-end product that has a great marketing company behind them and sells on price, but it almost bankrupted me. We went from writing off 300K a years to less than 10K since it takes all my units and billing rules off the waivers. If you are ever thinking of doing anything other than Medicare, like Medicaid, staffing, or PD, then you need to look at this system. Don't get sold on the other companies' huge marketing budgets; there is a reason that this group has customers that bill more than 500M a year. They can help drive effiencies that you need to survive in home care today

Response from Complia Health of Procura Home Health Systems

Replied March 2015

We appreciate your business and look forward to partnering with others companies that have similar business lines. Our goal is to handle all your business lines today and in the future. Medicare, Medicaid, Waiver, Private duty, Hospice and Staffing. .

October 2014

Heidi from The Homemakers Health Services


Ease-of-use

3 of 5

Customer support

3.5 of 5

Functionality

3.5 of 5

October 2014

Training and Set-up

Pros

It's web-based and can be used for our skilled department as well as private duty. The vendor has been very pleasant to deal with.

Cons

In our previous system, we had the ability to look at multiple staff member's schedules simultaneously and could drag client appointments from one person's schedule to another. We have lost this ability with Continulink and have to create/learn a completely new process for sc,heduling. In terms of the vendor, overall they have been fantastic to work with but our sense is that the company is very busy and turn around times on answering our questions/fixing problems has been inconsistent.

November 2018

McKinley from Optimal Healthcare

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Awesome

Pros

I use continulink everyday for my job. I like the easy access.

Cons

There is nothing I dislike about the software.

December 2018

Jasmine from Assisting Hands

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Functionality

5 of 5

December 2018

One app for all our needs

Pros

I love that we are able to access what we need to anywhere. Also, that we can easily communicate a clients needs with the caregivers.

Cons

There isn't really anything I can complain about. Once I learned the system, it was relatively easy to use.

March 2015

Lori from Nursing Solutions

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

March 2015

Finding Solutions with ContinuLink

Our home health agency was challenged with finding a software vendor which could accommodate Medicare as well as long term developmentally disabled Pediatric and adult clients. Continulink was a great choice for us, as it provides the clinical, operational and financial support we need on an on-going bases. The type of clients we serve requires us the ability to bill various payer and multiple types of services and ContinuLink allows us to set the parameters which easily meets our needs. They provided us excellent support during the training period which was the crux to our success. What we like best about the customer support is that all support communication is run through designated individual(s) who can monitor the needs of employees then escalate to support if indicated. That way admin is always aware of what's going on. Timeliness of handling support tickets can be improved upon, however, our support issues are minimal so it's not a major concern. ContinuLink is web-based, user friendly, affordable, and highly recommended.

January 2013

Mary from Sonrisas Therapies


Ease-of-use

4 of 5

Customer support

1 of 5

Functionality

1 of 5

January 2013

Excellent product for adult home health agencies that provide therapy and nursing. For Pediatric only agencies, you will be heavily persuaded to sign up with them promising how great their product translates to you. After I signed a contract I found out they have no clients that are pediatric only. The minute you are not satisfied they will ignore your calls and cover their bases by the contract. No backing out what so ever and then you owe thousands more for training you were told would be covered. Legally they are covered, so no legal action can take place on your end as a consumer.

Response from Meredith of Procura Home Health Systems

Replied February 2013

ContinuLink strives to meet the needs of all of our customers, and understands that each organization has unique business needs and mixes. As such, our sales team as a practice will run scenarios of business mixes to demonstrate the full functionality of our system to prospective customers during the sales process. As with any new system implementation there will be the need to modify existing business processes and Customer's must be willing and prepared to embrace change, especially if it improves efficiency and productivity; to obtain these benefits, the Customer must be prepared to be trained according to our time tested curriculum and best practices. We sincerely tried to meet this customers every request as we do with all of our customers; We never want to lose a customer, especially one that views our software as excellent in the home health space. However, training is an integral part of a system implementaton process and there must be a customer commitment to participate in the training without rescheduling, missing and canceling virtually every training session we tried to deliver and yet expect to know how to operate a sophisticated system.

January 2019

Tonya from Optimal Healthcare

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Great Job

Pros

What I like most is that Continulink is a easy software. I can find my client and caregivers so easy.

Cons

There was nothing I disliked abut the software.

May 2017

mark from healthcare at home, llc

Company Size: 51-200 employees


Ease-of-use

3 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

2 of 5

May 2017

review of continulink

i don't have confidence in the integrity of the reports. the system is not user friendly. there are too many reports, many of which over lap each other. IT is similar to a restaurant having too many things on their menu -- they end up not getting any of the right

Pros

cloud based. it does accommodate three businesses: healthcare; unskilled care; staffing. the point of care system is fairly easy to use. the system does not go down often.

Cons

reports are inconsistent. the caregivers constantly have sync conflicts. there is very little customer support. No api for integration

June 2014

Jordan from Oakmark Partners


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2014

ContinuLink, an overall great software system!

Pros

Many of our clients use ContinuLink and rave about this easy to use software. The complex billing techniques for multitudes of services are made simple with this one product. The ContinuLink technology has helped our clients understand the best ways to maximize and improve their businesses.

Cons

So far, our clients have said only positive things about this technology. Also, as a web-based program, it has made it incredibly easy to review their books and financials.

November 2017

Ann from Retail

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

November 2017

Reports are not accurate, they are never sorted correctly, and we receive errors running them constantly

very frustrating to work in this software

Pros

Continulink is easy to learn, user friendly, and when the reports don't get an error they're pretty fast to run and you can open them up in Excel so that's good.

Cons

reports are not accurate, not sorted, get errors constantly
the sorting features are not good in reports, screens, business locations, side menus are not sorted
don't have the option to add or change reports
data is gone and you can't run all reports on historical data

September 2015

Frank from Home Health United

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

4 of 5

September 2015

ContinuLink system is powerful

We had the painful experience of being stuck in a contract for several years with a software company that had very basic functionality, rarely came out with new features and really just didn't have the resources to meet our needs as a growing company. Once the contract ended we evaluated half a dozen software companies and ultimately chose to go with ContinuLink. The ContinuLink system is incredibly powerful and has features no one else offers. ContinuLink also launches new features or enhancements weekly so we always have the latest and greatest technology. They have also been easy to work with and very responsive to our needs and requests.

August 2014

Nancy from Well Healthcare


Ease-of-use

5 of 5

Customer support

4.5 of 5

Functionality

5 of 5

August 2014

ContinuLink solved our issues

Pros

They understand all of my business needs. As they say in the sales process, it's not all the software; you must be willing to change your processes. We grew our business 34% in the last year and did not add a back office person. Talk about ROI.

Cons

There's nothing I don't like. They are some of the most impressive people in the industry.

January 2015

Bob from Together Healthcare Management LLC

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

January 2015

ContinuLink for Medicaid Focused Agency

Have been assisting a start up provider with implementation of the ContinuLink agency management software. Was chosen because of the versatile payer integration tools especially the real time Medicaid eligibility process and electronic claims submission and batch cash posting capabilities. Getting ready for full move to ContinuLink's tablet based POC platform (at no additional fee) for a paperless workflow. The company assisted with all support and training in a ramped up 6 week process from start to finish. We have been impressed and are looking to use ContinuLink for new clients in Texas, North Carolina and Michigan.

June 2015

Samantha from Angels Health Care

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

4 of 5

June 2015

Comprehensive system that is affordable.

As a smaller agency adopting an EMR and point-of-care system for the first time, our primary concern was choosing a software vendor that offered a comprehensive system that was also affordable and didn't require a huge sum of money up-front. We found that combination with ContinuLink. Our implementation went smoothly and the software has helped us to significantly improve our staff productivity as well as our overall profitability through the efficiencies we have realized. We're very happy and confident we make the right choice with ContinuLink.

November 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2018

Good program

Managing homecare patients had been easy

Pros

The program is very easy to use and is somewhat self explanatory.

Cons

Needs more functionality and features. Not enough report generating abilities.

June 2014

Rob from Together


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2014

ContinuLink Implementation

Pros

We are just completing the ContinuLink implementation for our agency. The revenue cycle management and authorization tracking with real-time payer verification is wonderful.

Cons

A bit of initial training was necessary. We did get over the learning curve fairly quickly.