FasterNotes Software


 

FasterNotes provides electronic billing, eligibility, payroll, authorization management, scheduling, and HR tools tailored to home health practices. The system helps keep agencies on top of CMS, ACHC, CHAP and Joint Commission regulations and is even a good fit for those new to the home health industry.

FasterNotes takes a “boutique” approach to customer service. Customers are assigned a “Success Team” that works closely with them to make sure agencies meet their goals. This team approach to success goes beyond software integration and into areas like regulation research, best practices and vendor support.

Overall, FasterNotes is applicable to small-to-medium-sized home health and private duty agencies because of its user interface and team approach to an agency’s success. Agencies using FasterNotes will decrease overhead, save time, stay compliant and increase revenue.

 

FasterNotes - Dashboard
 
  • FasterNotes - Dashboard
    Dashboard
  • FasterNotes - Tools
    Tools
  • FasterNotes - Patient documents
    Patient documents
  • FasterNotes - Tools
    Tools
  • FasterNotes - Financials
    Financials
  • FasterNotes - Patient History and Diagnoses
    Patient History and Diagnoses
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

196 Reviews of FasterNotes

 

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Software Advice Reviews (175)
More Reviews (21)

Showing 1-20 of 175

Sarah Jane from Sunnies Studios
Specialty: Private Duty
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2018

December 2018

I like this notes!

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

I like putting all my notes here and so easy to navigate, you can customize your notes design! i like it so much.

Cons

Some experienced of slow loading and buff maybe because of my laptop or storage full, but it still manageable and functional.

Review Source
 
 

Kathleya from Marketing
Specialty: Private Duty
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2018

November 2018

Reviewing FasteNotes

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

FasterNotes is best in keeping plans, reports, notes and reminders even an important files like contacts.

Cons

The least i experienced is it can't saved automatically and yet add some more features because its so basic.

Review Source
 
 

Shiela May from Human Resources
Specialty: Private Duty
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Reviewing Fasternotes

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like using this app on my meeting, I can put all my important notes easy and organized. This help me so much!

Cons

The cons i experienced is when my laptop shutdown accidentally my work corrupt and not saved.

Review Source
 
 

Marielle from Technology Engineering Company
Specialty: Private Duty
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2018

November 2018

Fastnotes Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This note software is great in making notes, plan and reports. This help me so much just a basic and easy to use.

Cons

Sometimes i experienced of slow loading, but its fine still useful and functional. This is good and do my job done great.

Review Source
 
 

Jonathan from Boadrwalk Corporation
Specialty: Private Duty
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2018

November 2018

Nice software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

First its very easy to use, second it make my work organize, and mos specially this made us a paperless office which is a great help for us a retail industry. Nice software it really do a great job

Cons

I don't have any complain or negative comment with this software it is worth buying. I highly recommend it.

Review Source
 
 

Joel from Infor
Specialty: Private Duty
Number of employees: 10,000+ employees Employees number: 10,000+ employees

November 2018

November 2018

Useful and easy to handle FasterNotes

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is worth money. Very important for every offices.

Pros

FasterNotes is so easy to use, we don't have to exert so much time in training to be familiarized in the software. It can be used by non-technical people. I can say it is well designed application

Cons

I suggest they create an internal messaging, this is so important for this business. So I am waiting for future updates and upgrades.

Review Source
 
 

Candice from Cebu Pacific Air
Specialty: Private Duty
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2018

November 2018

FasterNotes is the Best

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

A great application to use with wider advantages, beneficial for employees and clients.

Pros

This is necessary for every health institutions, clinics, hospitals. It saves time and effort of each staffs, by that they can be more efficient in their jobs. Which will result for proper handling and caring for clients and patients.

Cons

Have not came across problems yet, if there is a problem after months of using it I will update my review soon.

Review Source
 
 

Teresita from Robocash Finance Corp.
Specialty: Private Duty
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2018

November 2018

Fasternotes Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Fasternotes is so easy to use and easy to navigate, i always put all my notes and report here, because is easy to use and i like it.

Cons

The least i saw here is sometimes when was my computer accidentally shutdown my last work here can't find and corrupt. Not saved.

Review Source
 
 

Richard from Cititel Technologies Incorporated
Specialty: Private Duty
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2018

November 2018

feels so organized all the time!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

I really feel so organized everytime Im using this app. the support and customer service are very dynamic, which makes any transactions smooth and consistent

Cons

I highly recommend this app that I don't see any cons with it. Fact that it has online and phone support makes it way way better.

Review Source
 
 

Elaida from Toyota Inc.
Specialty: Private Duty
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

FasterNotes

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Fasternotes is easy to navigate, and all features are useful and manageable. I like it keeping my notes and put all my notes here.

Cons

My computer shutdown accidentally and my notes corrupt it not saved, but still manageable and i like it.

Review Source
 
 

Shevanni from Siemens Healthineers
Specialty: Private Duty
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2018

November 2018

FasterNotes Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Good Synchronization in all device, I like making notes here its so easy and manageable. Features are useful.

Cons

My laptop shutdown accidentally and my notes not saved so ill be back on the start of my work, but its fine.

Review Source
 
 

Jon Pauline from Ajinomoto Corporation
Specialty: Private Duty
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2018

October 2018

FasterNotes Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It has neat look when you open it, all features are functional and manageable. It help me so much too in organizing.

Cons

There's no app in mobile, i suggest to have it to use it also in field. can sync it into other devices without permission.

Review Source
 
 

Kenneth from Medical Supply
Specialty: Private Duty
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Go Paperless With FasterNotes!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

FasterNotes has been amazing for our organization by creating a paperless ecosystem between our field and office staff. In this industry you will find that there tends to be a disconnect between the field and office staff, FasterNotes is the perfect solution for this!

Cons

It takes a bit of time to get all of your staff to start using FasterNotes in unison to begin the shift away from your current system. However, once you do, you will be glad you did!

Review Source
 
 

Rendell from Reddimart Multi-Resources, Inc
Specialty: Home Health Care
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

Fast Management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Good Job!

Pros

I can say this is one of the best application software, management of tracking is one of the best it can do also, easy to used.

Cons

I don't see any problem on this application software I will just say Best recommended to used by all. prove and tested

Review Source
 
 

Erik from MSI-ECS
Specialty: Home Health Care
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

The great faster notes!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Highly recommended.

Pros

The best part that i like in fater notes is i can filter and sort
All pages and my information immediately.

Cons

Nothing cons with is. Its just fasternotes is very easy tonfind solution in my concern's. Thumbs up for that! Were looking forward for the the update.

Review Source
 
 

Nova from MSI-ECS
Specialty: Private Duty
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

Fasternoted keeps track everything

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Keep it up

Pros

Fasternotes is very easy to learn and use also very fast for your business transactions. Easily to keep track everything

Cons

Nothing cons bout this product. im just waiting for a update for a offline version. Best recommended.

Review Source
 
 

Sharmaine from IT services provider
Specialty: Private Duty
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

To review Fasternotes

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The customer service and support of this software are pro-active. This makes the transactions smooth and easy.

Cons

Honestly, I do not have any problem with this software by now. Just a little issue on price, but other than that, nothing more.

Review Source
 
 

Marsha from Assurance Homecare LLC
Specialty: Home Health Care
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Is This Company Still In Business? We Can't Sign into the Software as the Website is No Longer Functional

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We tried signing into our account and we are unable to do so, as the web page has disappeared. The telephone number is not functional. I thought they would have alerted their customers if they were going out of business.

Cons

We tried signing into our account and we are unable to do so, as the web page has disappeared. The telephone number is not functional. I thought they would have alerted their customers if they were going out of business.

Review Source
 
 

Christine from Long Grove Psych Associates
Specialty: Home Health Care
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Pretty Decent Software!

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Super easy to use - customer service was excellent! It seemed to actually be "faster". Things you need for the business are one click away. Great option!

Cons

I don't have much negatives to say. I used this years ago at a company that I "subbed" at. It really appeared to be a great option for the home health care business.

Review Source
 
 

Anthony from Companion Care Home Health
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Quite easy to learn and use

Ease-of-use

Functionality

Product Quality

Customer Support

All around, this is a great solution for our office. Some more tools for the field staff would be nice but the office side was thought through very well.

Pros

Fasternotes was very easy to learn and use for my office. We did the 2.5 hour training and were able to start utilizing the software shortly after.

Cons

My field staff would like push notifications for when they have something pending in their to do list that has been sitting in there for a certain amount of time so they don't forget. I think this would be a great feature to add.

 
 
 
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Showing 1-20 of 21

Gizelle from Assurance Homecare LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

This software product is extremely rudimentary.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Learning what to avoid in our next sw system and how to choose a good system going forward.

Pros

I can not find a Pro for this sw.
Our clinical staff scream constantly when using this sw. Seriously! Their comments are not fit for this post.

Cons

It freezes up all the time and the clinicians have to start over multiple times because they lose their notes and there is no way to retrieve them.
It has features that makes no sense, for example, if a clinical creates a note and chooses the incorrect note type- SOC instead of SN visit, they have to delete the completed notes and start all over.
There is no flow to the sw workflow, you have to click out of every page to get to another page in the sw.
There is only one individual who does technical support and she is only available at certain times. When they have a meeting, there is no one there to help.
The SW stopped working for a whole day while we were having our survey and the response was that there was nothing they can do about it.
They are on PST, so if you are on the east coast it can be a nightmare when there are technical issue.
You will call the only technical person available to report issues and your complaints are constantly dismissed, even when you have the clinical staff emailing them to tell them that the sw is a nightmare.
In all honesty, I would never recommend this sw! Please avoid it if you can. It is not worth the complaints of your staff.


Review Source: Capterra
 

Angelia from Ultra Home Health, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Good program for home health

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

Organized pages make it easy to track missing documents or pending tasks. Settings to assure field staff complete required documentation for visits.

Cons

Missing a messaging feature inside the program to talk to field staff regarding important updates for their patients.

Review Source: Capterra
 

Justine from Great Lakes Home Health
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Happy with the software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been happy with Fasternotes and the features available. The program makes it very easy to keep our documentation organized and very easy to see everything that needs to be QAed.

Pros

It is very easy to see all of the documents that need to be QAed in the system and everything that is pending corrections for the field staff.

Cons

Needs a mobile app for the field staff.

Advice to Others

Great software that keeps our documentation organized. Just waiting on the mobile application for our field staff.

Review Source: Capterra
 

Mathew from Shine Home Care
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Great features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We really love using Fasternotes. It has kept us up to date on absolutely everything including documentation and following up on field staff completion of documentation.

Pros

To Do List, Order Tracking, and Authorizations page are some of my favorite features within the program. These features keep us very organized and on top of our time sensitive documentation and tracking.

Cons

No complaints so far. We've been using the program for 6 months.

Advice to Others

Really great system for a low price. Cloud based and priced by patient census with unlimited users.

Review Source: Capterra
 

Brian from Patient First Health Care Solutions
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Great software, great price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Fasternotes has everything we need to keep our company running smoothly and efficiently. Very easy to use for all of our office and field staff.

Pros

Great features like the To Do List and the authorization tracking feature really automates processes for us.

Cons

Would like to see a mobile application with a scheduling feature for the field staff to use in the field.

Advice to Others

Great price for what is offered. We received new releases weekly.

Review Source: Capterra
 

Fred from Cypress Home Care
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Great Price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great program with some unique features that really help our office stay organized and efficient. Also paying significantly less than what we were paying before.

Pros

The To Do List feature really keeps us organized and efficient with the processing/QA of all our documents.

Cons

Would like a better schedule feature for the field staff to organize their visits.

Advice to Others

Really great price for a great software.

Review Source: Capterra
 

Mora from Forest Creek Home Health, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Great customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great customer service. Received 2 training sessions and were able to fully get started with the program. Very easy to use program.

Pros

Very easy to use and the customer service is great.

Cons

Would like a more comprehensive billing page for remittances.

Advice to Others

Great customer service and easy to use program.

Review Source: Capterra
 

Hugh from Independence Home Health Care
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

Work great for our business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Keep our office organize. Office work gets done very fast because of to do list. We can manage nurse notes very easily.

Pros

Really like the to do list so see everything that pending for nurses.

Cons

Field staff have a hard time becuase they are not used to use software.

Advice to Others

We really like software in office and keep us very organize.

Review Source: Capterra
 

Sam from Total Care Home Health
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

Best customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Really great customer services. They provided as many training sessions as we needed to get used to the software. We are very happy with the service.

Pros

Very organized software and pretty easy to use when you get used to how it works.

Cons

No complaints

Advice to Others

Really great customer service and very useful software.

Review Source: Capterra
 

Torrie from Bellmont Home Health Care Services
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2016

August 2016

Best software for our business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Fasternotes has been so great for our business. We've improved all of our in office processes and are finally organized and know exactly what's going on at all times.

Pros

The authorizations tracking page is the best thing ever. The program automatically creates authorization records for us so we don't forget about any patient. This has been the easiest tool for us since Illinois has switched to the new Medicare Prior Authorization program. Fasternotes does most of the job for us.

Cons

I really don't have any complaints at this time. The software has worked great for us and the customer support staff is incredible.

Advice to Others

Truly wonderful customer support staff that is actually extremely knowledgable in home health AND knows how to operate the program with extreme proficiency. If I ever have to contact customer support, I have my own support team that I call, I've never been placed on hold and my questions are answered in seconds. The software is a 10.

Review Source: Capterra
 

Marcia from National Home Care Group
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2016

August 2016

Extremely easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been very happy with the software and it has made us very organized. The workable lists really help us get our tasks done and get them done faster than we used to.

Pros

Workable lists are great time savers. Very clean and organized program. Extremely easy to use for all staff.

Cons

No mobile application.

Advice to Others

Very easy software to use and great pricing.

Review Source: Capterra
 

Beth from Good Family Home Health

March 2016

March 2016

Quality Invoicing Management

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Speaking as an Accounts Payable rep for a Home Health Agency, FasterNotes make invoicing simple and effective. There are easily traceable accounts, from pending billing to received payments, the financial tab in FasterNotes makes my job just a matter of reading and sorting. Compared to my previous system, this is a breeze
I haven't really used many of the other tabs in this program, so it is possible that there are problems in those, but as far as billing and payment accounts i have nothing glaring that i don't like.
I've never had to evaluate software, like this or otherwise, so I don't really have any recommendations in that area.

Review Source: Capterra
 

Thomas from Good Family Home Health

February 2016

February 2016

Home Health Helper

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

This software is easy to use and user friendly. Our staff enjoys using this product, especially compared to our previous system. The evaluations are able to be entered smoothly. The payroll and billing interconnected and work well. The company is friendly and quick to respond with customer support.
Overall This product has worked well so far. I haven't had a problem that their customer service isn't able to address.
Ask around possibly to other agencies in your field and ask them about their experiences with this type of software. As with any software, it is always a good idea to go through the demo and ask a lot of questions.

Review Source: Capterra
 

Tanesha from Good Family Home Health

February 2016

February 2016

Fast, easy to use and effective system

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I like how it is very user friendly. Very easy to navigate. Everything I need is in the system. Me and the people i work with are able to easily communicate information to each other about a patient's chart through the system.
The layout is too boring for my tastes, I'd like more color options.
Get on it now, the sooner the better for your company
Great very responsive, very helpful. Our company has contacted them a few times and have no complaints

Review Source: Capterra
 

Jared from Healthy Home Health Care

February 2016

February 2016

FasterNotes

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I like the to-do list, the organization, the orienteering of the software, and the ability to keep large amounts of information in one place. It is a helpful easy to use software for those of us in the Home Healthcare industry.
Recently, there was a major product update which came with no warning or training on the new features. So, I guess some warning before updates would be helpful.
Make sure it is what you need. Look into all the similar products and see if FasterNotes has what you are looking for.

Review Source: Capterra

  Response: FasterNotes, FasterNotes, Inc.

Date: February 2016

February 2016

 

Thank you Jared for your great review of FasterNotes. Our goals have always been and always will be to maintain consistent communication with our clients. We will be sure to have your assigned account representative reach out to you to make sure you and your staff are trained on our latest released clinical forms.

 

Nash from Healthy Home Health

February 2016

February 2016

FasterNotes- Faster office work

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

FasterNotes is super easy to get started on and use. It saves us time on Scheduling, Billing, Charting and Payroll, amongst other areas. The Technical support staff is always available and knowledgeable/helpful. Everyone that has used FasterNotes in our office loves it. The interface is very intuitive, so it takes no time at all for someone new to learn how to use.
I had one or two things I Liked least about this product, but i brought them up to the support staff and they fixed them up already.
Check out all the options, do demos, ask questions. Be sure you are able to work with the people who work for the company.

Review Source: Capterra
 

Carmine from Healthy Home Health

February 2016

February 2016

Tremendous Software

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

FasterNotes is easy to use, very user-friendly and well organized. The support staff is great and easy to get a hold of, all in all I have enjoyed using this software.
Talk to the support staff from any company you are thinking about working with. ask a lot of questions. Their support staff has been super friendly and helpful!

Review Source: Capterra
 

Eddie from Quality Home Health Care, Inc. - Rochester

January 2016

January 2016

Fantastic Home Health Software

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

FasterNotes simplified and accelerated our day to day needs for billing, staffing and tracking. Even the most old school, least tech-savvy members of our staff were able to understand and use it, even though we still need to show Helen how to open it (just double click on the logo on your desktop, Helen, Haha). Seriously though, this system keeps all of us on the same page, and helps us keep our in-office communication flowing smoothly.
I sometimes wish it had a more colorful background or maybe a built-in screensaver, but that is just a superficial/entertainment personal desire. As far as functionality, our office hasn't really found anything to complain about, i will update my review if i find problems or something buggy later, but so far, so good.
For Home Health providers and companies, this product has the most features, is the easiest to use and provides the user with flexible options and helpful support. Look at similar products, check out their features, pricing and ease of use, we did, and FasterNotes met our every need. Check out the demo, talk to the company if you have any questions, they are helpful and knowledgeable. Compare it to other programs as we did, because it's best to make an informed decision, but we have no regrets about choosing FasterNotes over others.

Review Source: Capterra
 

Corey from Rochester Quality Home Health, Inc.

January 2016

January 2016

Customer service much appreciated

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The most important aspect of my experience with FasterNotes has been with their customer support/service. They have always been available, friendly, helpful and informative. Every time I speak to them about an issue, it seems personal, they know about me, my company and my needs. They have given advice that has improved our functionality, communication and compliance, and it always feels as if they are really invested in our company's needs and helping us continue to make improvements.

Talk to the support/customer service staff/people. With software like this, it is important that you are able to communicate with them and feel like you are being listened to, if you are going to be using this product for a long time, you will probably need to work with these people at some point. If you can't make a connection to the people who make it, what are the odds you will connect/like the product?

Review Source: Capterra
 

Alex from Rochester Quality Home Health, Inc.

January 2016

January 2016

FasterNoets Review

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Having spent many years in the Home Health field, I had adjusted to the busywork intensive system most offices and companies used. The endless paperwork, stacks of paper, files and cabinets all over the office, these were just the realities of jobs in this field. Our office started using FasterNotes and I was a bit worried, I thought it would be too complex. In reality though, it made almost every part of the job easier. All of the files, records and documents were finally in one place. Scheduling, patient information, billing, payroll, authorizations, they are all one click away. It has made things easier in our office, it is the best organizational system I have ever worked with.

Review Source: Capterra
 
 
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