About eZee FrontDesk

eZee FrontDesk is an on-premise hotel management solution that caters to hotels, motels, resorts, vacation rentals and more. It offers a range of integrated modules, which includes tools for front and back office management, group booking, housekeeping, banquet, minibar and guest relationship management. The hotel system helps manage hotel operations such as creating guest profiles, managing room inventory, group check-in and check-out, tracking cancellation or no show, night audits and more.

eZee FrontDesk can be integrated with eZee's online booking engine and channel manager as well as other third-party booking engines and channel managers, that helps hoteliers receive bookings from their websites and other online booking sources like OTAs, GDS and more.


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Supported Operating System(s):

Windows 8

187 Reviews of eZee FrontDesk

Average User Ratings

Overall

4.48 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(115)

115

4 stars

(53)

53

3 stars

(14)

14

2 stars

(3)

3

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 187 results

May 2018

David from HospitalitySoftware&Solutions

Verified Reviewer

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

incredible, functional ....

the control of inventories, sales, minimums and marketing data are accurate, ezee asolute has the possibility to integrate the operative and accounting part magically

Pros

clean and functional software, all well designed able to link all the functionality of a resort, live support is incredible, the sales team will tell you what you need.

Cons

If you only speak Spanish it is difficult for the support to help you fast, I think it would be great in spanish speaking

Response from eZee Technosys

Replied June 2018

Hi David, Delighted to hear that your resort operations have been simplified using eZee solutions. Also, your appreciation for support is a great value to us. We'll surely look into your suggestion and try providing the support in your preferred language. Keep sharing. Best Regards, Team eZee.

April 2018

Euphrasia from Celyn Hotel

Company Size: 51-200 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

April 2018

So far so good

To be able to handle the hotel operations smoothly. It is so much part of our business already that we can't function without it.

Pros

It is easy to understand especially for the staffs. Convenient to get assistance via the chat assistance.

Cons

Certain reports are not available after it has been produced like the Room status report. The help chat is good except that the person who is assisting me does not seems to communicate what he/she wants us to do and what is the next step they are planning to do properly. I believe they are doing something after we inform them of our issues, but, just being silent & not telling something in the chat does not help us on the other end. We are just left waiting without knowing what is next? This applies to all help desk personals that I have encountered for as long as I have used Ezee. They also seem to not pay attention to what we say too although we are quite specific in our explanation. For example, They ask or tell us things as if repeating what we just said in our explanation. This is not helpful when we are in a hurry to fix issues which normally is the case. They also take too long to solve some issues which is later realized quite easy hence makes us question whether they are competent or not or just too busy on the other end or just don't care. This is especially when we are left hanging with our question in the chat. Hopefully this can be addressed.

Response from eZee Technosys

Replied May 2018

Hi Euphrasia. We would like to apologize sincerely for the inconveniences caused to you over the live chat. We're always trying our best to help our users in case they're stuck somewhere. We assure you that this won't be repeated if you need us again. But, if you feel that the problem persists and your query is not attended to, you can drop an email to customersuccess@ezeetechnosys.com, whereby our Customer Success team will ensure that your queries are resolved at the earliest. Regards, Team eZee.

February 2018

Moreno from The Cottages by the Sea

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

4.0

Customer support

3.0

Functionality

2.0

February 2018

Clunky, non-intuitive software that at the end of the day, gets the job done, but is frustrating

learned a lot about PMS systems....what I like in this system and what other things I need to have a snapshot of my business.

Pros

Calendar Stay view screen is easy to read. Interfacing with OTA,'s is good. Reporting is helpful. I like the fact that I can override OTA bookings, when the OTA it self will not allow me to cancel. Very helpful when I was onboarding.

Cons

Requires many button pushes to get simple processes complete. Not at all intuitive. Customer service lacks...when I told them my concerns, there was little in a way of response that was helpful. Lots of back clicking. No easy reporting on simple things like, printing out all the details of a clients reservation. 2 platforms, Back Office and Front Office, leaving you searching for the appropriate place to get business complete and switching between modules. Sales person was helpful when I was getting started but very abrasive when I expressed my concerns. They could have saved my account, but at the end of the day, I have too many vendors to spend so much time problem solving with one. Does not have 24/7 Customer Service which is a concern in the hospitality business.

Response from eZee Technosys

Replied March 2018

Hi Moreno. Thanks for your review. There are 2 different platforms for managing your OTA rates and inventory i.e., Frontend and Backend due to user privileges and restrictions. You will also agree that all users do not have same privileges and these details should not be shared with everyone. Therefore, we have to manage two different platforms. For the support related concerns, it is very unfortunate that you have not been informed regarding our 24/7 support. However, please check out the link for reaching us on our 24/7 support, https://www.ezeetechnosys.com/livesupport/?chat=cloud And we do offer free unlimited training. You can reach us on live support or connect with your account manager or email us at cm@ezeetechnosys.com to get all your queries answered. I am sorry on behalf of our reseller¿s salesperson behaviour with you. We will look into the matter and do the needful. Thank You.

May 2017

Ajmer from \The Garden Inn

Company Size: 11-50 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

My Rep was very nice and helpful

We are able to check guests in and out and do reservations and auditing

Pros

-The check-in screen -It has a lot of search options It has many features It always has an error pop up It doesn't often hold information through to next time once save button clicked

Cons

That it has a lot of glitches and that the reservation and check-in screens are separate, and that you have to click into each online reservation to check if it has been assigned a room.You are also often unable to change the starting cash amount at log-ins

Response from eZee Technosys

Replied June 2017

Thanks for taking time and giving us a review. We are glad that you liked Ramiz¿s help with the software. Regarding the error that you mentioned, it appears to be random. Can you please share more details as to what causes it and how? That would help us identify the problem in our internal testing and fix it. Another news is we are working on, soon to be launched new design of the system, that would resolve your concerns of separate check-in and reservation forms. And for changing cash amount, it might happen if a user of last shift of the user was not closed properly. Then, system does not consider it as a new shift and user needs to enter starting cash. Please write to us at support@ezeetechnosys.com, we will be more than happy to make it easier for you :)

August 2019

Ayichluhim from Hospitality

Company Size: 51-200 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

Ezee @ GPH

Over eZee is a very good system as it more than meets the expectations and requirements of hotels of any size. There is always room for improvement.

Pros

Very feature rich and easy to use. Software is constantly being updated. Good 24/7 Online Support. Complete Integrated Hotel Software.

Cons

F&B Software eZee Burrp POS has no automated stop sell(freeze Item) when item is out of stock. Cannot make one booking for accommodation and Banquet event(It is very common booking in our region). We need consolidated invoice for Accommodation and Banquet for groups. Invoice templates are too long especially for group booking.

Response from eZee Technosys

Replied September 2019

Hi Ayichluhim, Thank you for the detailed feedback and rating us. Our software are made keeping in mind the requirements of general hotels with banquets and all-round services. Hence, you will experience a standard level of features in the software. However, we will surely see how we can improve your experience by trying to accommodate your requirements in the best way possible. Keep writing your suggestions to us at support@ezeetechnosys.com. Regards, Team eZee.