About Frontdesk Anywhere

Designed for the cloud and developed in San Francisco, Frontdesk Anywhere’s property management system was built for independent hotels, resorts, and management groups. There is nothing to install or download; only Internet access is needed.

Frontdesk Anywhere offers hoteliers a complete PMS solution to run key aspects of their business, including reservation management, guest communication, standard and customizable reports, revenue and reputation management, point-of-sale and credit card processing.

Frontdesk Anywhere’s PMS features a pooled inventory model for maximizing online sales with two-way connectivity to OTAs, GDS, Facebook, TripAdvisor, and Internet booking engines.

The software comes with a commission-free Internet boo...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 8

121 Reviews of Frontdesk Anywhere

Average User Ratings

Overall

4.44 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(73)

73

4 stars

(34)

34

3 stars

(9)

9

2 stars

(3)

3

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 121 results

December 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

December 2018

Host Team for Del Webb at Dove Mountain

I am grateful for the technical support provided by India. She was patient and understood how to listen and help me make multiple rate adjustments from 2018-2019 and rally saved the Dove Mountain Hostess Team a lot of time. I wish all your technicians a "Happy New Year!" Enjoy the holidays with your families.

Pros

Front Desk Anywhere is an efficient and user friendly software. I appreciate the technical support. The more familiar one is with the software the easier it is to make adjustments. Your technicians are most appreciated for their depth of knowledge of how the software works.

Cons

I have no complaints to make. I look forward to the up-dated software.

February 2020

Dorn from Jaya House Hotels

Company Size: 51-200 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

Best and very flexible

This system is adapted to the new technologies and productivity.

Pros

I could work anywhere and anytime. Help to reduce human work and more productive.

Cons

Some functions not full and delays some of hotel required to changed

Reasons for Choosing Frontdesk Anywhere

The flexibility, new technology and productive.

February 2017

Nicki from Mission Park Inn

Company Size: 11-50 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

2.0

February 2017

Has great potential

I was in immediate need for a new PMS system when my hard drive crashed and the current Software I was using was not being supported outside of the UK. I decided on FDA. The sales team was helpful. I found it simple to use although I do think there is a lot of unnecessary "clicking" that goes on in order to complete certain transactions. I like that I could integrate with all of the OTA's I used and could manage the rates from one site. It did not take me long to get up and running and my staff caught on to the system quickly. Customer service responds quickly but I do feel like other reviewers that my issues are never resolved. Or they are resolved with the promise that they are "on it" or "looking into it". I still cannot use the Work Order function. It will not let me update the status of a work order and then archive it. I wish they had a "Today" button that would just take you back to the day you are on when you are processing future reservations. I wish you could see your check outs for the day from the "reservation tape" view. Right now you either have to select the previous day or use the check out options. This could be solved by extending reservation out halfway through to the next day. This way you could see the check out and check in on the same day. The reporting is terrible. Lodging Statistics Report doesn't even load. My bookkeeper can't ever reconcile as the number on the Trial Balance Report changes for the month she thought she already balanced. The last row of this report does not print out all on one sheet. I am told there is new version of FDA but every time I have inquired about it the question virtually gets ignored. If there is....I want it. But I read in a response to another reviewer that there is one but it is only available to new customers??!!! This would be extremely disappointing. Why would you treat your new customers better than your existing ones. I'm ok with paying more for a PMS where I can utilize all of its functions. It is also not compatible with my NEC phone system so I am losing out on telephone revenue. I can install the phone software and then flip flop between the reservation system and the phone software and add the phone revenue but things always get missed and its very time consuming and not efficient. Ultimately I just want to be able to use all the functions. If its there and I can see it it should work. Its like providing a lamp with no bulb to my customers.

Pros

User friendly, customer service is friendly and quick to respond, I can integrate it with all of the OTA's and manage rates from one site.

Cons

Many functions don't work. The Work Order, Lodging Statistics Report and Trial Balance Report. If I see the report or the function it should work. Apparently updated version is not available to existing customers. Please allow for telephone integration for in room phones!!!!

August 2020

Sarah from Pop Art Villa, LLC

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

Stop hunting, and make the switch today!

We found that with other platforms, customer service was not always available (half-way around the world!), or not easily accessible. With FDA our personal contact is always available and helps solve issues practically immediately. FDA nearly eliminated repetitive and duplicate tasks across many platforms, freeing up literally hours of time for more important tasks. We love it!

Pros

Front Desk Anywhere (FDA) is simple, easy to use, and has all the pro features you are looking for to manage a vacation rental business of any size or shape. Features are extensive; reports will give you everything you are looking for and then some. FDA seamlessly and easily integrates with other booking platforms. Access can be granted in various capacities for employees, etc. FDA simply revolutionized our business, pulling everything together in a single platform. Customer service is impeccable, reliable and relatively immediate. Highly recommended!

Cons

Set up can be a little cumbersome, but that was simply due to now knowing what to ask. Our personal contact was available to assist with every step of setup, and any questions ongoing. There is a bit of a learning curve with all the features, but lots of resources are provided.

Reasons for Choosing Frontdesk Anywhere

Customer service and features.

March 2020

Amu from SnowMansion Adventure Lodge

Company Size: 2-10 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

Great PMS

Pros

It is intuitive easy to use and has everything I need.

Cons

The online booking engine is perfectly fine but it could be better