About Lodgify

Lodify is a hotel and hospitality management system that allows users to create custom vacation rental web design. The Lodgify website is available to rental owners in a variety of industries including bed & breakfast innkeepers and vacation rental managers.

Users can choose from a variety of website templates that are mobile-friendly and customizable. The “Book Now” feature enables owners to accept online bookings and credit card payment from one dashboard. The channel manager allows users to keep calendar availability, photos, and information in sync with other listings sites including AirBnB, Booking.com, and Homeaway. The reservation system receives all inquiries in one inbox, allowing the user to manage requests and bookings from one...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

289 Reviews of Lodgify

Average User Ratings

Overall

4.34 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(163)

163

4 stars

(88)

88

3 stars

(21)

21

2 stars

(7)

7

1 stars

(10)

10

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 289 results

January 2018

Deanna from Quinn's Vacation Homes

Verified Reviewer

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

A game changer for vacation rentals

Pros

Relatively simple to use. I was able to set up my site and reservation system in less than a week. Site works extremely well on mobile devices (which is huge). I am starting to get a lot of direct online bookings which is amazing. The customer service is very good - I have asked several detailed how-to questions. In one case, I wanted to do something that is not part of the Lodgify product. The service rep researched other ways to accomplish the task and integrate into my site. She sent me detailed instructions and even links to assist me. Not many companies will take the time to do that! Finally, the workflow aspect of the reservation system is a huge time saver. It is so nice to be able to set up automatic payment reminders, send rental agreements and canned emails automatically! Gives me time to worry about running my business and expanding the website instead of doing all the manual processes associated with bookings.

Cons

Some of the widgets are a little restrictive. I have managed to work around most of them. My only other complaint is that if you respond to an inquiry with a quote, the system automatically blocks the dates with a tentative booking. I sync my HomeAway, VRBO etc calendars with my Lodgify calendar, so the tentative block causes those calendars to show unavailable. In this business, the conversion rate on inquiries is not high enough to block dates simply because someone sent an inquiry.

Response from Lodgify

Replied January 2018

Hi Deanna, thank you for reviewing your Lodgify experience. We're happy to hear how quickly and easily you were able to get your website up and running. It's a very positive sign you are already achieving direct bookings on your website, we hope this continues to make up an even larger portion of your reservations this year! We're glad our agents were able to go above and beyond to help you find the solution to your query. We look forward to seeing you expand your website throughout 2018! Regarding the tentative booking on inquiries, we have recently updated our system and now, inside your policy settings, you can decide the quote expiry time. The default is one week, but you can change this to suit your properties. If the guest does not accept the quote within this time frame, your calendar will automatically be re-opened. For further details on this matter, please get in touch with your support agent. Have a great booking-filled year! The Lodgify Team

August 2019

Joel from Auberge du changement d'ère

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

August 2019

Jump into online hotel management operation with confidence using Lodgify

Lodgify is our first hotel management system and we are VERY satisfied by our choice. We quickly saw a big increase in direct booking and our custommers love it. As a new business, we decided to use Lodgify website functionalities. It is basic but powerful enough for small hotel or vacation rentals operators. It contains everything you need to bring your business into online booking world and quickly optimize your sales. Sync with Airbnb is very efficient. Thanks to the very responsive and skilled support team ! Unfortunately as our business continue to grows, lack of reporting functionalities will be more and more constraining and it could force our company to change in 2-3 years if no improovement happens on that side.

Pros

- For small operators, this software contains all you need for a first jump into online hotel management system. - Very good and responsive support team. Employees are skilled not puppets like. - Fair prices. No hack here ! - Good support in french for french speeking owner like I am. - Clean interface for both customers and administrators - Quick learning curve.

Cons

- Lack of professional reporting functionalities. They propose you to use Zapier automation without saying that It will cost you a Zapier suscription to use reporting and accounting functions with accuracy and proper booking updates when changes occurs. - No transparency over upcomming features and software version.

Reasons for Choosing Lodgify

Some other OHMS contains a lot of extra fees and frustrating limitations. Lodgify is simple yet powerful. They gives a really worthy software. They dont want to cheat you like many US based web company today !

February 2020

Chris from NBV

Verified Reviewer

Company Size: 2-10 employees

Industry: Leisure, Travel & Tourism

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

February 2020

Terrible company

Initially (years ago) was good customer service/account managers. Now its possibly the worst company ive had to deal with. Completely arrogant, not interested and focused on profits not the product/experience. Ask for help and expect to be told that they will be increasing the price.. contact senior management and expect your emails to be read and ignored. Dont get sucked in... plenty of better alternatives! We switched our properties to Tokeet and it is allot cheaper, has more features and amazing customer support. I doubt Lodgify will survive long with their attitude towards their clients.

Pros

Reservation system is okay but does not help if they provide a terrible website that does not convert

Cons

Customer service is horrible! Greedy company only care about increasing their profits (years ago this was not the case) they seem to think and act like they are a large corporation now and dont need to help you.

Reasons for Choosing Lodgify

It was a fair price and had good support (4 years ago)

Response from Lodgify

Replied February 2020

Hey Chris, we're sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. We set a high standard for ourselves, and we're sorry that your experience at Lodgify didn't quite match your expectations. We're currently experiencing a higher volume of requests than usual but I can assure you that we're doing our best to get back on track and will always respond between 24-48h. We'd like the opportunity to investigate your feedback further. Please reach out to me at your leisure so we can make it right: help@lodgify.com.

June 2020

Sébastien from Mas La Chêneraie

Company Size: 1 employee

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

June 2020

Lodgify au quotidien

La mise en place et l'utilisation de Lodgify sont plutôt simples pour des personnes maîtrisant correctement l'outil informatique. C'est un peu plus compliqué pour des non initiés mais c'est tout à fait réalisable, il suffit de prendre son temps et le support est vraiment réactif et sympathique. Lodgfy est un très bon produit très complet pour gérer une activité de location.

Pros

L'outil est très complet : du site web à la gestion des réservations en passant par les paiements, les notifications clients, le channel manager, il permet de gérer mon activité de A à Z. Nous avons un établissement avec 3 chambres et l'outil est vraiment efficace pour la gestion quotidienne de notre entreprise. Il est très performant et dispose d'un très bon rapport qualité/prix.

Cons

Le point à améliorer concerne les rapports : on peut extraire des rapports sous excel, mais il serait vraiment utile de pouvoir afficher, filtrer et trier les données directement dans Lodgify. On a besoin de pouvoir analyser nos ventes, savoir combien de clients ont réservés à travers booking, combien sont restés plus d'une nuit, quel est le prix moyen des nuitées vendues, ... C'est pour moi le gros manque qui sera certainement comblé dans un futur proche.

Reasons for Choosing Lodgify

Smoobu Guesty Bookingsync

Response from Lodgify

Replied June 2020

Bonjour, merci d'avoir pris le temps de passer en revue votre experience avec Lodgify. Nous apprecions vos commentaires et sommes heureux d'apprendre que vous avez eu globalement une bonne experience! Meilleurs voeux, L'equipe Lodgify

July 2019

Annmaree from CHILL-OUT @ FORSTER + THREDBO

Company Size: 1 employee

Industry: Leisure, Travel & Tourism

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

A much needed solution

Friendly assistance at all time with a dedicated team member who thoroughly helped me through the initial set up

Pros

This software has enabled me to amalgamate my booking calendars, property information and online payments in one platform as well as a guest friendly website

Cons

Pricing can be difficult to set up and didn't offer all configurations I was looking for

Reasons for Choosing Lodgify

Ease of use and good customer service in the trial period

Response from Lodgify

Replied July 2019

Hi Annmaree, thanks for reviewing Lodgify. It's encouraging to hear you have succeeded in amalgamating all your booking calendars and information in one place, and that you're pleased with your professional website! We look forward to seeing your business grow in the future. Best, the Lodgify Team