Maestro PMS is a hybrid hospitality property management solution by NORTHWIND that provides users multiple modules that help them to manage guest service and operational activities. The solution can be deployed on-premise or hosted in the cloud and caters to businesses of all sizes that include midsized to large condominiums, timeshare properties, retreats, luxury resorts, conference centers, independent hotels, boutique hotels and multi-property groups.
Maestro PMS' ResWave module provides customers a real-time centralized platform for their bookings. It enables direct website room reservations, service and amenities add-ons, packages and activities. Guests can make their bookings from their mobile devices, landing pages, emails and Facebook. Hospitality professionals can access the solution remotely via various mobile devices and manage interaction with the guests.
Additionally, Maestro PMS features dynamic yield management, integration with online travel agencies, retail and fine dining POS and work order management.
Services are offered on a monthly subscription basis that includes support via phone and email and other online resources.
Sean from Holiday Inn Express
Specialty: Hotel Management Company
Employees number: 11-50 employees
The UI is very intuitive and easy on the eyes. Not a lot of searching for the functions I need. It functions well enough, has similar features to other PMS programs I've used.
I don't really have any cons to add, it's a typical PMS. They all have pluses and minuses but they basically do the same thing.
Samantha from Double JJ Ranch
The product is great and easy to use once you have had training on it. The vendor is amazing and the support has been excellent.
The only thing I like least about this product is that yes means no and the no means yes.
I am very satisfied with this software and I would recommend this to anyone!
Curtis from Double JJ Resort
Specialty: RV Park
The vendor Northwind is outstanding. Great support. Great sales team. They listen to customers and worked closely with our team to understand our software needs, IT resources, personnel, and our customers. Their attention to our needs helped their product stand out as the right fit for our resort. We purchased the highest level of support and they have gone above and beyond to deliver what we need.
Maestro has countless customized and customizable options. It has numerous modules for the different operations of a resort like ours.
Northwind is based in Canada, so we changed our phone plan to package calls to Maestro tech support.
Maestro has a basic GUI design. User interface has the outdated look, feel, and functionality of a text-based interface. Menu bar and menu lists are not intuitive and some lists are 20 items long making it hard to find menu items. Copy and paste only available in text entry boxes. Cumbersome, not intuitive. Although the data can be found, it can take 10-12 steps to locate it.
Recognizing Northwind is a small independent software company that is a stark contrast with mega-corporation Micros, which makes Opera PMS. While Opera PMS fits great in many hotels, the unique aspects of a resort like ours can all be handled in Maestro PMS from golf tee times, to horse trail rides, to all the different room types, privately owned home-owner association units in our rental pool, banquets event orders and invoices, maintenance tracking and billing, and so much more.
The best thing about Maestro PMS is the support team associated with the product. From the rep. in the analytics department, to the one in customer support, every team member you interact with is there to help you in any way they can.
Availability to create the system as we see fit! The opportunities to customize our property to our liking is very beneficial! The analytics that come with the PMS are outstanding!
Connectivity to other programs. We have had a very difficult time finding a CRM that has two-way communication with Maestro.
Caitlin from Island Lake Lodge
There are a lot of possibilities within the program to make it ideal for a variety of companies. The support team are excellent and I can tell Maestro wants to make things work for their clients.
Trying to figure out the best way to do some things can be difficult, and certain things that are seemingly simple are often a lot more complicated than they should be
After the initial handover and training some systems can be difficult to use, not this one, Nice and easy to use with some great information to hand. Makes life so much easier with the way things are processed.
Some more work could be done to the interface to bring it more up to date with the fast-paced industry.
Chris from Boutique Hotel Collection
The hospitality industry is about people - connecting people, servicing people, and other various interactions. Having a key software vendor that is also about people is invaluable. The support staff at Maestro are what sets them apart from their competition - the Canadian hospitality is on full display here.
As is common with PMS suites, the interface is a bit dated in its look. The HTML version is a bit more polished however.
Priscilla from Cumberland Inn
Employees number: 51-200 employees
We are an independent property and Northwind PMS has the ability to do everything we need plus more. Also, NORTHWIND staff is excellent!
Jodie from 1886 Crescent Hotel & Spa & 1905 Basin Park Hotel
I find Maestro to be very intuitive when learning the system...great ease of use. The interfaces have greatly simplified and enhanced our ability to communicate within the property management system. Most importantly, the customer service is beyond 5 star! Quick response from caring and concerned partners. I highly recommend Maestro!