Peek Pro Software


 

Peek Pro is a cloud-based solution for tour and activity operators of all sizes.

The software helps activity operators by providing their websites with an online booking management engine and centrally manages online, offline and third-party reservations.

The software also allows users to create customized reports, track website analytics, manage referral channels and more.

Peek Pro allows for walk-ins, up-selling or cross-selling products and add-ons. Seats and equipment are allocated automatically at the time of booking. The software also provides real-time syncing, which helps users manage overbooking and cancellations.

Peek Pro users receive automatic reminders and follow-up emails. Users can also use the review collection tool to capture details of tours.

 

Peek Pro - Schedule
 
  • Peek Pro - Schedule
    Schedule
  • Peek Pro - Booking details
    Booking details
  • Peek Pro - Guests booked
    Guests booked
Supported Operating System(s):
Web browser (OS agnostic)

690 Reviews of Peek Pro

 

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Software Advice Reviews (7)
More Reviews (683)

Showing 1-7 of 7

Caleb from North Coast Surf School
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Good Partner to Have

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

They have the activities bookings nearly perfected. Make sure to communicate correctly and learn the dashboard.

Pros

They have the technology needed to make complete your bookings. Their system has very few errors. You can instantly refund any customer through the app. This is the company that also received all of ZOZI's best before they went out of business.

Cons

Do not think they can help all of your problems; you have to remember that you are a partner with them and they can not read your mind. If you are the type of business person, who does not take responsibility for your actions? You will not work well with them.

Review Source
 
 

Mark from Tour
Specialty: Cruise Line
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Never actually got set up but I felt I was treated poorly as a customer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Seems to have a lot of functionality and maybe more than I required. More cost at the end of the day once they take their percentage.

Cons

Poor customer care. Very complex. Not all my employees would be able to learn how to use the software.

Review Source
 
 

Lindsie from Bay Aerial Helicopter Service
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Xola is better

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Add the option to blackout time slots, not just full days. Allow me to link Peek reviews to my website (not trip adviser reviews, the ones clients make on Peek). it would be nice if support would ever get back to me instead of just telling me “we’ll be in touch shortly”. I’ve never had anyone follow up with me. I’ve always had to contact them again.

Pros

The configuration setup is solid I guess. I have to use 100 characters minimum so I suppose that will have to do.

Cons

Cannot link customer reviews made on Peek to website. Cannot blackout time slots, only full days. PeekPro support never seems to respond. I constantly have to follow up to see if they even received my initial request for support.

Review Source
 
 

Al from Music City Dream Cars
Specialty: Amusement Park
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Most unprofessional experience I have ever encountered.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Cons

Horrible, really nonexistent customer service. They never fulfilled any of their original guarantees. I had to build items myself when they simply ignored me after purchase. Their system is convoluted and funcition very poorly with little to no ability to customize.

Review Source
 
 

Vee from MindEscape
Specialty: Amusement Park
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Love peek-pro! 6 months customer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Love it!

Pros

I love everything about the peek pro system!
we originally signed up with zozi which we liked, and were part of the acquisition. Naturally, we were weary, but the team was more than helpful during the transition and after

Cons

i would love to have more native integration with external systems (Yelp, Tripadvisor)
anything else will be nitpicking

Review Source
 
 

Annabelle from Miami Watersports
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

WORST online booking

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Honestly, their team is incompetent and definitely won't make your business any of their worries. I have used Peek for a couple of years until I couldn't take it with their lack of professionalism and finally switch with FareHarbor as my online booking and couldn't be happier of this decision!

Pros

We were one of their first customers. They were good the first few months and on top of everything but after the first year it was the end of the world!

Cons

They barely reply to their email or return phone calls. Their customer service is HORRIBLE. They are not professional at all. Their chargeback department is the worst one ever. They have lost every single of my chargeback even thought I have ALWAYS provided them of: a copy of the credit cardholder driving license, signed waiver, completion invoice...and proof that the customer came to our facility and used our services. Customer support representative has no idea what they are doing andthey will be getting back to you once a month when they feel like it! Nobody in this company will take care of your business.

Review Source
 
 

Scott from Adventura
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

The Worst Reservation Provider

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Avoid this company at all costs.

Pros

Not a single positive thing to say. That I no longer have to use it or depend on their customer support, I suppose that is a positive. The sudden acquisition of ZOZI was a terrible experience for account holders. The service provided by Peek was so bad, we finally had to just cancel the account and rebuild our entire reservation system in the middle of peak season.

Cons

The acquisition of Zozi by Peek was a disaster for Zozi account holders. The customer service was terrible from the very first go.
Role: I'm the administrator; I'm on the team that set up, implemented, or customized this product

 
 
 
Showing 1-20 of 683

Jeff from Not Today Firearm Training
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Really easy to use and low maintenance

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We were able to get Peek set up and running very easily and maintain it just as easily. I have been able to get others to use the system as well due to ease of use and ease of maintenance.

Cons

No complaints here, we are actually really impressed with how well this system works.

Review Source: Capterra
 

Mark from AllSports Simulated
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

couldnt be happier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The system is working well so far. I have signed up for their "Peek Pulse" emails to get notifications about how my company is doing and am looking forward to starting that. Other than that the support team has been helpful and getting it up and running went smoothly.

Cons

Honestly we love Peek and dont have anything negative to say, two thumbs up over here.

Review Source: Capterra
 

Jennifer from Crossroads Bowling Center
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Great online flow

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

So far our customers are liking the online flow we have and we haven't promoted it yet! From the people that have found it or been directed to the online booking flow, we have good reviews. I am excited to promote this system to my customers and other bowling alleys and grow with it!

Cons

trying to install the buttons on your own website can be tough. We had them do it and they do it for free! great service!

Review Source: Capterra
 

Eric from Wild Florida
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Highly recommended

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Peek has been working well for us overall. The system has been easy to use and when we do have questions their teams have been able to help us out. A feature that we often use and have found success with has been the promotional codes for holidays.

While it can take some time for their partner support team to answer some questions, they always get our concerns fixed. I would recommend using this software.

Cons

there really isnt to many negatives about this software. Like i said i would recommend.

Review Source: Capterra
 

Gerry from Dropzone Plymouth
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

functions as it should and looks amazing on our website

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software looks great, like its made to streamline things. It's all pretty easy to use and there really isn't anything I don't like about it so far. It looks nice and clean and the booking flow is well thought out. Good stuff here.

Cons

Like i said above, there isnt really anything that i dont like about it so far.

Review Source: Capterra
 

Dan from Lowlands Group
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

top booking system on the market

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

So far the online bookings are going really well! We had our opening sell out very quickly with little hiccups during the process. When something did come up, the support team was able to help us get it sorted out or our onboarder was able to be available to help figure out some configurations. We're looking forward to optimizing our account and see how it works in the future.

Cons

reporting can be as complex and as simple as you want it to be. Just wish it was simple.

Review Source: Capterra
 

Monica from 5 Star Local Tours
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Superb customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I have only been with Peek Pro for a short amount of time but so far their customer service has been superb! I have enjoyed how easy their software has been to use, and whenever I don't know what I'm doing they are able to break it down simply for me.

Cons

Peek's softward is easy to use, and if I don't know how to do something their customer service team has always been very helpful in breaking it down for me. No cons as of now! Very happy with Peek.

Review Source: Capterra
 

Jeremy from Reef Runner Sailing
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

User friendly and keeps everything organized. I recommend it to everyone

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Peek Pro has made it really easy to focus on my business and not worry about the bookings as much. It keeps everything super organized and is really user friendly. It makes my website look professional. I would recommend them to everyone.

Cons

No cons. Everything is easy and makes running my business easier.

Review Source: Capterra
 

Robert from Awesome ATV rental
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

great product and team

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is easy to understand. I was pretty much able to figure things out for myself. It's all very user friendly. I love the pop-up layout of the widget and how clean it looks. The customer service folks are super knowledgeable and got their job done quickly.

Cons

some of the reports are hard to follow and the analytics should be a little easier to follow

Review Source: Capterra
 

Alex from Anthelion Helicopters
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Simple to use for us and our guides

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We have been using Peek for a few days now and so far so good. Very simple to use and the guides are going to find it easy to use as well.

Cons

We haven't seen any problems. Sara, our onboarding coordinator, has been a great help & responds almost immediately to any questions we've had.

Review Source: Capterra
 

Daniel from Las Vegas Exotic Car Rentals
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Easy to use software even for those who aren't tech savvy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is great. It is simple to use and I already have received some bookings. I am not a tech savvy person and was able to understand the software. Everybody has been really helpful when I have questions.

Cons

No complaints so far. I still need to sit down and go through the software. Also I am excited about the Reserve with Google integration.

Review Source: Capterra
 

Lauryn from Back Bay Farmhouse
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Clean and intuitive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Peek is a very Intuitive software. I really like it. Its very clean. I like that Peek has the ability to do promo codes. It will save us so much time. I would have used squad up. I would have made an event for each one. This has definitely made our life so much easier. Emails get sent out easier and we can easily download a list of our customers. I really like that we can ask custom questions to our customers during checkout. Peek is really great and easy to work with. The onboarding process is really smooth. Screen Shares is the best way to do it.

Cons

The only thing I wish is that Peek could handle our wedding space rentals. But that may be something we can look forward to in the future!

Review Source: Capterra
 

Tyler from Napa Native
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Good ability to upsell my other tours and offer add-ons

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I chose Peek over Schedulista and Fareharbor for how simple and user friendly Peek's interface is, I am pleased with what I have seen so far. I also really like the ability to upsell my other tours or add-ons right there in the checkout process. Would recommend for other operators who value simplicity and functionality.

Cons

Nothing has come up since I started using Peek. I have been happy with the ease of use and functional features.

Review Source: Capterra
 

Rob from Slingshot Rentals of Charleston
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Very easy to use with really helpful features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I was really drawn to Peek while I researching booking systems because of how simple it seemed to be to use- it was not confusing at all! I have had it for a few months now and am pleased to have found it is still easy and has a number of really helpful features, like the abandoned booking emails. Definitely recommended!

Cons

Peek is so easy to use I haven't had any issues, but their partner support team is also great- any time I need help or need something updated I just call them up and it is taken care of.

Review Source: Capterra
 

Allen from Allens Aquatic Adventures
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Better than Fareharbor

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I tried out Fareharbor and then a day later switched back to Peek. Fareharbor is confusing and Peek has a superior software. It is excellent for keeping things organized and has much more user-friendly features. Great mobile app too.

Cons

biggest con here is they dont process payouts over the weekend. So you have to wait for bookings from Saturday to be paid out on Mondays. However thats the same with Fareharbor as well.

Review Source: Capterra
 

Tom from Banff Cycle
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Great for rentals!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have already seen an increase in online sales, even in the few short weeks we've had Peek up on our site.

Pros

We had been using Rezdy for our bike rental/tours business for a few years now, but really liked that Peek has a Rentals platform geared specifically towards rental products. The 6% commission structure was also an attractive selling point, it is far more cost effective than our previous online booking system. Would definitely recommend to anyone in a similar enterprise.

Cons

I am still exploring and poking around the backend of Peek, but am really looking forward to delving into all the marketing and reporting features, and starting next season out strong.

Review Source: Capterra
 

Kirby from Kirbys School of Wake
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

great service, amazing product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The customer service was excellent. They really made things easy for us as business owners. We really appreciated the attention to detail and and the time their onboarding team took to make sure things would work best in our favor.

The calls were very organized and to the point. Their software looks good on our website and it is super easy to figure out and learn.

Cons

they switched to a new payment system, so getting to know that has been a bit of a learning curve.

Review Source: Capterra
 

Karen from Casa Pelican B&B; and Cooking School
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Peek is precisely what I was looking for.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Peek is precisely what I was looking for. I was so excited when Peek reached out about moving my cooking classes over. The platform is very well laid out & easy to navigate. Small businesses would greatly benefit from Peek!

Cons

It's been perfect- exactly what I wanted.

Review Source: Capterra
 

Dean from Clever Cycles
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Great for my rental business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Peek has been an excellent tool for my rental business. The booking flow works and looks great

Cons

no complaints. The booking flow looks great

Review Source: Capterra
 

Michael from Treasure Coast Seaplanes
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

We'll be using Peek as we expand.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Everything with Peeks service is working how we thought it would. Our customer base is able to go to our site and book without complaints. In the coming future, as we expand, we hope to be able to use even more of Peeks functionality to help streamline online bookings.

Cons

Peek is working as anticipated, and we look forward to continue to use them as we expand.

Review Source: Capterra