RoomKeyPMS Software

4.1 / 5 (56)

Our advisors have recommended this product 10 times in the last 30 days

About RoomKeyPMS

RoomKeyPMS is a cloud-based Property Management System that offers front office and property management capabilities, guest relationship management, an online booking engine, housekeeping, and more. The software stores data in the cloud that allows users to access the system from anywhere.

RoomKeyPMS aims to help hotels find, acquire, and effectively manage their guests. The solution combines front desk management with web-based reservations, mobile accessibility, and social media. The complete suite of services reinforces the property's brand at every point and encourages bookings from multiple devices like computer, tablets, and smartphones. The software provides regular and adhoc reports covering average daily rates, hotel occupancy, and pro...


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Supported Operating System(s):

Web browser (OS agnostic)

56 Reviews of RoomKeyPMS

Average User Ratings

Overall

4.1 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(20)

20

4 stars

(26)

26

3 stars

(5)

5

2 stars

(4)

4

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 56 results

June 2019

User Profile Picture

Joseph from FIRM Hospitality Group

Verified Reviewer

Company Size: 11-50 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2019

The Most Versatile PMS

This is the best PMS out there for my money. Opera is certainly the standard, but RoomKey does everything needed.

Pros

I love how easy it is to access my hotel from anywhere. I travel often and working with a property management system that I can access from anywhere provides loads of benefits.

Cons

The MAC interface was very frustrating, but it has since been developed a little better. I hope they develop their Apple product over time.

Reasons for Choosing RoomKeyPMS

RoomKey has all the capacity of Opera without the costs or hassles.

February 2021

Natashia from Okanagan Lakefront Resort

Company Size: 2-10 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

February 2021

Great For Large Companies

My overall experience with Roomkey however, has been good with the customer service and tracking my bookings well. Great program with room for improvement, need more flexibility, but customer service is friendly and helpful. I don't feel stupid for asking any question I have and the solutions are taught in a way I can follow easily.

Pros

The customer service is unparalleled, lovely people, very helpful and informative. Lots of features and reports to run for what you need. Customizable for your individual business. Integrate with online platforms to get more customers.

Cons

If you are a smaller business I wouldn't recommend this program, it doesn't have a different package option with less features so I'm not overwhelmed with things I don't need. It is geared towards bigger companies like hotels or corporate. Difficult to navigate the program, not ease of access. Reports are hard to read as well.

Reasons for Choosing RoomKeyPMS

Not sure, previous manager made the switch, he has now left us unfortunately. He apparently knew the program better.

Reasons for Switching to RoomKeyPMS

The previous Manager made the switch to a program he understood.

Response from RoomKeyPMS

Replied February 2021

Thank you for your positive review and feedback.

July 2009

Paul from Americas Best Value Inn/ Adera Ent.

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

3.0

Customer support

5.0

July 2009

udating

Roomkey is easy to grasp most general areas. the finite idosyncrinicities can be a little difficult for a less computer literate person to understand but it can be trained into them.

Pros

Katie Mclane with roomkey has been outstanding in her ability to help with any issues I have encountered.

Cons

Elearn needs to be kept current with the versions of roomkey so that we can accuratly train new employees. whenever a new version comes out a complete list of all the changes made should be provided before the version comes out so that policies that may be affected by the changes can be reviewed and adjusted accordingly. the tokenization of CC#'s has created some issues. Having the "settle" button on the authorized transaction window is almost a nessesity for our property. there are issues with authorizations becomeing confusing for our guests and they think we have double charged them. Iknow that better training in this area does solve most issues but when new employees are just learning roomkey they make mistakes and the settle button can solve this.

Response from RSI Group

Replied July 2009

eLearn - we are currently working on making our online training library more user friendly by merging documents. This will make it much easier to find what you¿¿¿re looking for. As an example, if you were looking for a document on how to change your rates, you would go to the Rates Module Document and the table of contents will direct you to the section on how to change rates. Documents for new versions - We have started this process as of our most recent release. On all future upgrades we plan to send updated docs out a few weeks before the release date so that clients can learn about new features in advance and be better prepared to get the most out of RoomKey Settle button for Shift 4 ¿¿¿ This has been added in our new release.

March 2021

Shelly from The Cat Noir Hotel

Company Size: 2-10 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

Excellent Software at a Great Price & Excellent Customer Support

From the time I first contacted RoomKeyPMS to inquire about their software, which is over five years ago, to today, I have always had amazing customer support. Our property is tiny, only 14 rooms, yet they treat us as if we were their biggest customer. We don't get that treatment from most vendors due to our size.

Pros

RoomKey PMS has all the functionality of large hotel chain software, but is easier to use and has a better look and feel to it. And you can't beat its value for the price.

Cons

There really isn't much to improve for our hotel. It has all the bells and whistles we need, and then some.

Reasons for Choosing RoomKeyPMS

For the functionality and price, RoomKeyPMS could not be beat.

Response from RoomKeyPMS

Replied March 2021

Thank you Shelly for your excellent review. If there is anything we can help with please let us know.

November 2020

Ayu from North Coast Hotel Resort

Company Size: 51-200 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2020

Roomkey Worth the money and easy to use

Roomkey is worth the money investment. It has very nice customer support and easy to use. All our CRS systems work well with it.

Pros

Very easy and handy to use Great customer support service Compatible with many CRS systems

Cons

It would be great to have the mobile check-in with e-key function It would be nice to upgrade the rate loading calendar and setting

Reasons for Choosing RoomKeyPMS

Very nice price and all over properties use it

Response from RoomKeyPMS

Replied November 2020

Thank you for your review Ayu. It's a pleasure working with your team.