ADP TotalSource Software


 

ADP TotalSource provides cloud-based human resources (HR) support for small and midsize businesses across employee benefits, payroll, compliance, risk management, safety, recruitment and more.

The solution offers professional employer organization (PEO) services that utilize a co-employment model to manage HR functions ranging from payroll processing and risk management to compensation and benefits. Users have access to recruitment experts, job posting, interviewing, onboarding and training support.

ADP TotalSource's My TotalSource module enables users to track employee skills, certifications and licenses. In addition, the system processes payroll and provides a self-service platform for data management and generating reports.

ADP TotalSource’s Risk Management module manages risk and safety objectives along with local and federal employment regulations and safety standards. Its Separation module handles the termination process and assists in completing Consolidated Omnibus Budget Reconciliation Act (COBRA) related paperwork.

ADP TotalSource is available 24/7 and can be accessed from any mobile device to generate mobile pay statements and benefits summaries.

 

ADP TotalSource - Tax forms
 
  • ADP TotalSource - Tax forms
    Tax forms
  • ADP TotalSource - Home screen
    Home screen
  • ADP TotalSource - Payroll
    Payroll
  • ADP TotalSource - Manage jobs
    Manage jobs
Supported Operating System(s):
Web browser (OS agnostic)

99 Reviews of ADP TotalSource

 

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Software Advice Reviews (12)
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Showing 1-12 of 12

Tina from Nordost
Specialty: Manufacturing
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

ADP TotalSource is very easy to use and to train others to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I love that I can access all my Human Resources needs all in one place. Benefits, Spending accounts, retirement accounts are all available from the home screen. I can manage time off and training with the click of the mouse.

Cons

The training modules can be glitchy and I find myself having to back out of a section to move forward.

Review Source
 
 

Brian from EDI Staffing
Specialty: Staffing Agency
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

One stop shopping for payroll and benefits information

Ease-of-use

Functionality

Product Quality

Customer Support

Great product and I'm glad my employer uses it!

Pros

Love this as an end user, as it gives me access to my pay information as well as benefits. The enrollment process is simple and their customer service is great as well. The extra benefits through ADP (things like cell discounts and discounted movie tickets) are also great.

Cons

They ask to change passwords too often and the LifeMart services opens in a weirdly shaped box through Chrome that you can't change the size of.

Review Source
 
 

Brent from VitalSmarts
Specialty: Education
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

July 2018

July 2018

ADP is great because I can see everything in one place

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I like how ADP puts tax documents, new employee documents, benefits, payroll/check stubs, vacation policy and employee documents in one place. It's very easy to use, and it's great to be able to fill out documents electronically rather than requesting and copying and mail/dropping off documents over and over again.

Cons

There really aren't any "cons" that I've found. For an older and established product with a lot going on in it at once, it's not too difficult to use or to navigate. Quite satisfied.

Review Source
 
 

Kevin from RVS
Specialty: Healthcare / Medical
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

The best you are going to get for payroll

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

As far as payroll goes ADP offers complete access to both employees and employers. From managing time cards to checking pay stubs.

Cons

If a person has had ADP prior to sign up it pulls forward old pay statements which can be confusing while making you make a new username.

Review Source
 
 

Barbara from Medical device company
Specialty: Manufacturing
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Don’t recommend

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Cons

Complete lack of transparency in pricing. They outright refuse to provide information on pricing, so it is very difficult to compare to other similar products or keeping in house. Other PEOs are up front about what you are paying for. In addition, you give up a lot of control. For example, you cannot apply your own Paid time off policy because their system won’t accomdate it. Also they tell you if you don’t use their employee handbook (limiting your particular needs) that their Errors and omissions insurance won’t apply.

Review Source
 
 

Ben from International Neighbors
Specialty: Construction / Contracting
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

The big behemoth of payroll processing. Not the most intuitive.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Handles all payroll needs at least from an employee perspective. I can log my PTO hours, track my time, view my pay stubs and submit PTO requests.

Cons

It is not the most intuitive platform to get the hang of. It looks very clunky and it took me some time to fully understand where to submit PTO for approval.

Review Source
 
 

Brian from PrimeLending
Specialty: Banking
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

December 2017

December 2017

ADP TotalSource is a solid, no-frills PEO that works effectively for our joint ventures.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, ADP TotalSource checks most of the boxes needed to satisfy all of requirements of being a software system designed to act as a PEO. While there could certainly be some improvements, none of the products on the market seemed perfect, and this was one of the best 2-3 that I found.

Pros

It integrated well with our other systems and software. The customer service and support has been good and the implementation and set-up went smoothly. It does everything it was expected to and does have some nice reporting functionality included as well. It's user interface isn't particularly exciting, but is fairly intuitive and easy to pick up.

Cons

While it does what is needed, I feel like they could display more info per page and find ways to minimize "unnecessary clicks" to accomplish basic tasks related to sourcing, candidate, pipeline, dispositions, and requisition management. Also, resumes don't seem to always open properly using the Chrome browser. Sometimes, they must be downloaded in order to be viewed.

Review Source
 
 

Manu from User1st
Specialty: Software / Technology
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

ADP TotalSource

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great support. The ESC is prompt and helpful.
Very easy to use. I like the option to run reports. Easy to navigate.

Cons

Times out quickly. Sometimes I wish it was easier to look up everything in the employee's profile without having to change tabs, but I understand that this is for compliance reasons.

Review Source
 
 

Nicole from Carling Communications
Specialty: Advertising
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

Easy to Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very user friendly software, great for small businesses. Payroll and HR support are included so you always have someone to call.

Cons

Sometimes the reps who are assigned to you are not responsive. They do not have a great sense of urgency.

Review Source
 
 

Sandy from Corum Real Estate Group
Specialty: Real Estate
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Great for Administrators

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

The administrative portal is very thorough. The user portal is not as intuitive, unfortunately.

Pros

There are a lot of features and fantastic in-depth reporting, both standard and customizable. You can use csv files to upload large batches of data, instead of having to do the data entry one by one.

Cons

It can be difficult to find what you're looking for. The redesigned site is definitely an improvement, and there's a bookmark feature to assist with this issue.

Review Source
 
 

Gretchen from ATI
Specialty: Manufacturing
Number of employees: 10,000+ employees Employees number: 10,000+ employees

May 2017

May 2017

Very efficient in managing employee information

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Ease of modifying records. Entering wage information and having one solution for all the HRIS needs of our organization.

Cons

Some segments are not available without paying extra, and the extra is cost prohibitive. The reports and queries are complex to create (custom).

 
 

Mike from MDE International
Specialty: Maintenance / Field Service
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Very easy to use for all employees

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall an easy to use product.

Pros

ADP is very easy software to use as a payroll administrator and as an employee. Entering and keeping track of hours worked is a very simple process. The ease of the mobile is a great plus as well. Integrated well with internal system.
One employee can use for multiple jobs.

Cons

There are many help options available but cant seem to get a "live/dedicated" agent to assist.
Training videos are short.

 
 
 
Showing 1-20 of 87

Andrew from Bob Rumball Canadian Centre of Excellence for the Deaf
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

A Good Way to Manage Payroll

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Clocking in is easy and intuitive. All HR needs are in one place.

Cons

The Clock in function should be more immediate, and not 2 pages deep. The website does not load fast enough.

Review Source: Capterra
 


October 2018

October 2018

A HR Generalists Dream

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I was with the company when we made the transition over ADP and it was a huge change but it made normal day to day tasks easier and especially helped with time off/ vacation pay, and benefit compliance.

Pros

I loved being able to keep track of all my employee payroll, time off, benefits and calendars in one place. I had been working with a much simpler software system before we made the transition and it was honestly like night and day. We had an issue with not being able to completely track employee time off so some employees were taking more vacation time than they had earned and with ADP it was so much easier to track all employee hours.

Cons

The only real complaint I have is the time it takes to complete certain tasks. I would rather it be careful and thorough but sometimes it can be time consuming

Review Source: Capterra
 

Steve from Stepan
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

September 2018

September 2018

ADP TotalSource review

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

ADP has a great line of products and services. They have excellent ease of use and intuitive set ups. It is easy to track and monitor data using ADP

Cons

Not much not to like about ADP TotalSource

Review Source: Capterra
 


September 2018

September 2018

ADP TotalSource

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

ADP TotalSource has all of the information I need in one place. I can easily review local law changes and run my payroll

Cons

The system logs me out after about 5 minutes of not being used.

Review Source: Capterra
 

Lindsay from Pirtek
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Worst Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Worst customer service ever. Have to call multiple times to get an answer and 95% of the time they give you completely incorrect information. I would never trust ADP again. Read the actual policy documents; don't rely on your benefits "experts" to know anything.

Pros

I like that I can view my paychecks and their breakdown.

Cons

Many features have no information in them. I'm guessing it is because my company has elected not to use them or input the information, but either way, I think they should be disabled to the employee if they do not apply. They also should upload more information on your individual policies. It was like pulling teeth trying to get details on my 401k and disability benefits.

Review Source: Capterra
 

Zeah from BridgeHealth Medical, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

PEO

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have used ADP TotalSource for several years now. We are a small company that has been hovering around 50 employees and still find the value that a PEO can provide. At time the assistance you get can be lacking depending on the associate assigned to your account and it took us almost a year to get a refund for a cancelled payroll check that they withdrew from our account. Overall they have functioned the way we needed them to and do not have any problems that their competitors would most likely have as well.

Pros

Many more options than previous payroll software.

Cons

When updates are done that provide no additional functionality just changing the look.

Review Source: Capterra
 

Carol from Sun City Grand CAM
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2018

August 2018

TotalSource is the way to go

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

It is easy to navigate on the TotalSource site; from entering new hires, processing payroll, enrolling in benefits and more.

Cons

At times it can be hard to find a specific reports.

Review Source: Capterra
 

Jenna from Amick Brown, LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

ADP TotalSource Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My overall experience with ADP TotalSource has been painless. It is a great software and service and will continue to use it!

Pros

This software is very user friendly and easy to use.

Cons

There could be some improvements when running reports.

Review Source: Capterra
 

Nick from UpShift Creative Group
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Run Away, Don't Walk

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Terrible. Full of promises that were never acted on. A "dedicated" team that never responds. Look elsewhere, immediately. We tried giving them numerous chances, numerous, for very simple things that were promised. None are fixed. Even their 24/7 support line takes 6 days to respond.

Pros

PTO tracking was pretty good. And good healthcare rates. They consulted when we had an issue with a bad employee. That's about it.

Cons

Everything. The system is full of bugs and errors. Running payroll takes about 30 steps. The support team, when actually available which wasn't often, never had answers. We have gone over a year and still have not had a simple employee manual, which was promised the first month. They knew we had employees in California since the beginning, and our dedicated Payroll support person said 1 year later, I didn't know you had employees in CA when we asked why it wasn't available in a dropdown. Our HR support person rarely responds to emails. We keep getting late notices for non-payment from the unemployment services office (which ADP is supposed to pay on time). Employees pay was randomly changed without our notice. The benefits selection process for our employees was a joke—numerous broken links in the system. They weren't even provided a simple explanation of benefits for the plan options. I could go on for days and days about the ridiculous number of errors broken promises. Sorry is all we get, with no resolution. Its a lot of money to pay with NO value. Or a "that's an upgraded feature" despite it being promised by our sales team. The only services that work are the 3rd party solutions they use (which are a lot).

Review Source: Capterra
 

kristi from hudson valley periodontics
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

What payroll??

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have adp do my payroll. Employees also use the app.

Pros

How easy it was to use. I especially like the app. You can view your pay stubs right on the app. Setting payroll every week is a breeze and customer service is amazing.

Cons

Make sure the employer has everything set up for your account or else you can not access anything.

Review Source: Capterra
 

Bethany from BridgeHealth
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

There is a ton of resources in total source but you have to know about them to find them

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very straight to the point but without much description on paychecks, benefits, etc items.

Pros

Once you log in, it is a great place to quickly and easily see your paychecks, W2s and benefits, along with other ADP perks.

Cons

I just recently found out about my ADP total source discounts for car insurance, flights, pet insurance, etc. I only found out about this through word of mouth from my HR Director. After learning about it, it wasn't extremely difficult to find but it wasn't prominent on the website to get to.

Review Source: Capterra
 

jesus from Corazon Chiropractic

July 2018

July 2018

Overall the experience was average.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It was simple app to use for the most part. Everything was laid out in great allowing me to navigate.

Cons

Every once in a while things would not load for me or show time/amount/PTO. Other than those things good.

Review Source: Capterra
 

Lindiane from Magic Leap
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

July 2018

July 2018

ok to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Can see all my persona information, pay stub, etc. Can clock in and clock out. It is piratical.

Pros

Details on the Information provided. Would be good more explanations boxes saying what is it Item about and the purpose.

Cons

You can not use the application in two devices if you dont log off from one of them. THe application at the cell phone is a bit slow.

Review Source: Capterra
 


July 2018

July 2018

I used it as a beginner user and as I grew in the company became an admin in the software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ease of navigation was the thing I enjoyed the most. Everything was self explanatory. I didn't need any coaching or training class on how to use the program, even after I was given admin access to approve time cards, approve PTO, and deny certain requests.

Cons

The price. To my understanding, my company stopped using it because it was costing it too much money. We decided to go with another software called BambooHR.

Review Source: Capterra
 

Jeff from ServiceNow

July 2018

July 2018

An HR and Payroll Godsend

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Its incredibly easy for employees to use. Tracking time, seeing paystubs, and fulfilling HR needs is now easier than ever.

Cons

The costs. I know there are a few other options out there that are slightly cheaper, but for the quality I dont think you should pass it up.

Review Source: Capterra
 

Nora from Up Realty, LLC

June 2018

June 2018

Great product with many benefits.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I use ADP TotalSource not only for payroll but also for my personal benefits. Easy to use for insurance and keeping track of employees.

Cons

Since there are so many different parts of ADP TotalSource - my suggestion is for more employee onboarding information.

Review Source: Capterra
 

Amanda from CINC

June 2018

June 2018

I really enjoy the visibility of this platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I loved that this information was readily available. I just wish it was more aesthetically appeasing.

Cons

I wish it was more aesthetically pleasing. I dont like the pie charts and graphs. I feel like this could use an upgrade

Review Source: Capterra
 


June 2018

June 2018

I have been using ADP Totalsource for more than 2 years for all of my employment needs and training.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Convenience more than anything.

Pros

I can use ADP from my phone. I am able to clock in, view my hours and see my pay without anywhere and anytime. It's very convenient.

Cons

The software doesn't always pick up my punches so my manager has to manually enter them. if i can't remember the exact time of my punch, I have to guess and I lose time.

Review Source: Capterra
 

Tyler from EIS, Inc.

June 2018

June 2018

Reliable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ADP app for my phone was great. I could obtain a copy of my paycheck prior to auto deposit. I was also able to access my W2s.

Cons

Had to consistently change my password. It seemed in excess and a nuisance. This was a very minor issue.

Review Source: Capterra
 

Lisa from Southern Maryland Dietitian & LisaHugh.com

June 2018

June 2018

This software is by far better than its major competetor

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I can see and do everything I need to do. When using a competetor's software I always had to call or email somebody for basic functions

Cons

There were more upfront costs with switching platforms but overall the costs will be lower; so far using the software is really easy

Review Source: Capterra
 
 
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