ADP TotalSource Software

4.31 / 5 (140)

About ADP TotalSource


ADP TotalSource provides cloud-based human resources (HR) support for small and midsize businesses across employee benefits, payroll, compliance, risk management, safety, recruitment and more.

The solution offers professional employer organization (PEO) services that utilize a co-employment model to manage HR functions ranging from payroll processing and risk management to compensation and benefits. Users have access to recruitment experts, job posting, interviewing, onboarding and training support.

ADP TotalSource's My TotalSource module enables users to track employee skills, certifications and licenses. In addition, the system processes payroll and provides a self-service platform for data management and generating reports.

ADP TotalSource’s Risk Management module manages risk and safety objectives along with local and federal employment regulations and safety standards. Its Separation module handles the termination process and assists in completing Consolidated Omnibus Budget Reconciliation Act (COBRA) related paperwork.

ADP TotalSource is available 24/7 and can be accessed from any mobile device to generate mobile pay statements and benefits summaries.



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Supported Operating System(s):

Web browser (OS agnostic)

140 Reviews of ADP TotalSource

Average User Ratings

Overall

4.31 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(82)

4 stars

(34)

3 stars

(16)

2 stars

(2)

1 stars

(6)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 140 reviews

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March 2018

Joilyn from A&M Corson's

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

March 2018

Very user friendly, easy to navigate. Reports are great. Current on laws and mandates involving HR

The assurance that I am up on all the laws and mandates involving human resources, that I have handled HR issues appropriately, that my payroll is done correctly with the correct withholdings and my PTO is correctly calculated. I like that I have a plethora of reports at my disposal.

Pros

The ease of use and the fact that I know all my "i's" are dotted and my "t's" are crossed when it comes to Federal and State laws and mandates. Payroll is smooth and easy requiring just a little data entry. The new hire process is quick and easy. I love the Handbook creator and am looking forward to starting the training for our employees. I love that if you are not sure what to do you can click on the training video and take a quick tutorial. I also like that instructions come with most forms so nothing is left out and there is very little room for error. I love my payroll rep and HR business partner. If I have a question, they are always quick with an answer and many times have taken the time to walk me through what to do so I understand the process and learn it.

Cons

I have not quite figured out how to use the performance management section under the HR tab. There are still so many functions that I have not used. It took quite a bit of effort to get our PTO to be calculated and to show up on our employees pay stub.

December 2018

Jesse from Green Door Apartments

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

5 Stars All Around

Regardless of the con listed above, this was an outlying issue, and the overall quality and customer service of this organization has been amazing.

Pros

There are too many pros to write about here. From being able to print off past statements, to being able to view current and past benefits this is an amazing program. The customer service has always been amazing to work with.

Cons

The only issue that I have ever had with them was trying to get a tax issue on my paycheck resolved, there was a lack of communication on the part of customer service, and it took much too long to get the issue resolved.

May 2018

Pascale from Quorum Review IRB

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

Very easy to use

Pros

We use ADP throughout the day every day and I have had nothing but great experiences with it; very easy to use and navigate.

Cons

Just today, actually, I was signed in and then had to restart my computer. When I opened up a new web browser to restart ADP, it kept telling me that I had it open in another screen. ...which I didn't so that was weird.

Response from Automatic Data Processing of ADP (iProspect)

Replied May 2018

Pascale, Thanks so much for your review! We are pleased to see that ADP TotalSource ranks as a 5-Star product for you. As for that strange one-time web browser glitch, we agree, that is odd. Please know that this review has been passed along to our TotalSource software team so they are aware of this. Thank you again for taking time out from supporting your clients to submit this review. We look forward to continuing to offer stellar service to Quorum Review IRB!

November 2018

Tiffany from Midlands Carrier Transicold

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

User Friendly Human Resources Tool!

We use ADP Total Source to keep track of all of our human resources needs.

Pros

ADP Total Source is really easy to use. I am able to quickly and easily manage my employees timecards and yearly reviews and it takes all of the guess work out of the process for me. I love that it alerts me if something doesn't look right or when things are changed or become due.

Cons

There are still a lot of functions that are available that I do not know how to use. The scheduling part is a little confusing so I don't use it.

November 2017

Helen from R.F. Technologies, Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

November 2017

This software lets you do so many things

The ease of turning in payroll whenever I am ready without having to make phone calls to do so. Reports at my fingertips, ease of setting up employees, etc.

Pros

Love the ease of putting in payroll, new employees, updating employees, getting reports, terminating employees, etc. Really quick and easy.

Cons

There isn't anything we just don't like about this software. Do wish you could use your right/left arrow keys when inputting payroll. It would save a lot of time. You can use the up/down arrow keys, but not the right/left.

October 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

October 2018

A HR Generalists Dream

I was with the company when we made the transition over ADP and it was a huge change but it made normal day to day tasks easier and especially helped with time off/ vacation pay, and benefit compliance.

Pros

I loved being able to keep track of all my employee payroll, time off, benefits and calendars in one place. I had been working with a much simpler software system before we made the transition and it was honestly like night and day. We had an issue with not being able to completely track employee time off so some employees were taking more vacation time than they had earned and with ADP it was so much easier to track all employee hours.

Cons

The only real complaint I have is the time it takes to complete certain tasks. I would rather it be careful and thorough but sometimes it can be time consuming

November 2017

Victoria from Gomez Trial Attorneys

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2017

I needed to change the archaic payroll system that was here before me.

Pros

I mostly like how easy and simple the software is to use. It also gives your employees a lot of control where it would just be time consuming for you, such as their personal information. Employees can update their tax info, direct deposit, request time off, and do all their time clocking. It makes it for a more hands off experience for HR so they can focus on bigger and more important things.

Cons

Sometimes there are items you can not change without ADP's assistance, that puts a delay on certain items. Also, some items work off of pay periods, so to remove an employee I have needed to wait one-two pay periods.

April 2019

Breeann from Juno

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

ADP - A Powerhouse

Overall a very positive and great experience!

Pros

ADP has so many features and functions for time-management and keeping, employee documentation, handbook generation, etc. It really is the powerhouse and meeting place for all things that you would need. I've also personally been able to find ADP useful as it keeps track of other companies that I have worked with in the past that utilized ADP, making tax information easy to find and reference.

Cons

I would say that it seems that they have bigger clients at time that take more priority, so some requests may take longer than what you would initially expect.

March 2018

Michael from Global Connection Inc.

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

ADP has been excellent to work with from implementation to daily HR and Payroll.

ADP has been excellent to work with from implementation to daily HR and Payroll.

Pros

What do you like most about this software?
Ease of use and the fact that ADP has been excellent to work with from implementation to daily HR and Payroll.

Cons

What do you like least about this software?
It would be nice to have an automated benefit renewal web application where the employer can instantly visually see the impact of any substitute health plan on the company and each employee..

March 2018

Shannon from Virginia Veterinary Specialists

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

March 2018

I think overall it is a good investment for the company. Even though it does seem expensive.

The ability to keep all of my employee information in one place.

Pros

I appreciate the ease of use and the availability of information. Information on compensation is available to determine the cost of an employee and to relay that to them. There is also historical data on salary that is helpful to have electronically.

Cons

The customer support seems as if they have too much on their plate. Possibly that they have been given more than they are feasibly able to do.

December 2017

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

December 2017

Versatile and Easy to use

I am able to not only clock in and out, but can access pay stubs, estimate pay, complete reviews, update insurance and personal information and even have access to coupons and discounts.

Pros

I like all of the feature that are available for employees in the ADP platform. We are able to complete so many necessary tasks with this platform.

Cons

The software is hard to access from mobile devices. It does not format for mobile viewing and must be used on a desktop/laptop for best viewing.

August 2017

Sandy from Corum Real Estate Group

Company Size: 11-50 employees

Review Source


Ease-of-use