APS Software

4.60 / 5 (574) FrontRunners

Our advisors have recommended this product 59 times in the last 30 days

What is APS?

APS has a mission: to make payroll and HR easier. They have been providing payroll and tax compliance services to companies since 1996. In 2004, APS released its cloud-based solution for workforce management.

APS delivers a single-system platform for managing payroll, HR, attendance, hiring, on-boarding, and ACA compliance. Once employee information is entered, it is immediately available across the entire platform. Employees and managers can access APS from any smartphone or tablet.

APS is ideal for midsize organizations. Their technology is suitable for churches, educational institutions, healthcare facilities, hospitality organizations, nonprofits, and restaurants. APS connects each client with a dedicated account team that is available via phone, ...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

574 Reviews of APS

Average User Ratings

Overall

4.60 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(372)

372

4 stars

(173)

173

3 stars

(22)

22

2 stars

(5)

5

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 574 results

May 2019

Matthew from The Hawaii Group Inc.

Verified Reviewer

Company Size: 51-200 employees

Industry: Accounting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

Truly Amazing Payroll & HR Software Partner

I started up a PEO/ASO/HRO company in Hawaii in 2009 and grew it to the 2nd largest in the HR/Payroll firm in the state. I sold this company to the largest competitor in 2016 when we were running $200 million of payroll and managed over 10,000 employees in multiple states. I can honestly say that I wish I discovered APS Payroll Software when I started my HR company, as this software truly blows away our PEO/HR/Payroll system we used. When I sold my HR/Payroll company, I was looking at finding a new payroll software that could also handle all of our HR administration. I attended a Sage Intacct (accounting software) conference and met APS in the Exhibit Hall with numerous vendors. The final selling point is APS directly integrates into Sage Intacct. Finally, we have one login in which we can access all of our internal companies and external clients we process payroll for. There are so many bell and whistles available and it is very easy to learn and use. I highly recommend APS to everyone looking for an affordable payroll software, with an even more impressive and responsive team.

Pros

APS is very thorough with all of its various solutions: payroll, human resources, benefits administration, document storage, Time & Attendance, PTO, APS Hire (recruiting/job boards), Applicant Tracking, Online On-Boarding, Asset Management, etc, etc.

Cons

I cannot think of anything that I do not like about APS. Their technical team is very flexible with custom solutions, APS Customer Service team is responsive (even with our 5-6 hour time difference between Louisiana and Hawaii). We have a dedicated "Partner Support" team member over at APS, as well as a "Training Support Partner".

Response from APS

Replied June 2019

We appreciate your positive review, Matthew! We're glad to hear our top-rated support team is providing the timely and responsive attention you deserve. Thank you for being a valued customer and we hope you continue to have a great experience with APS!

January 2020

Robin from KatieRich Farms

Company Size: 11-50 employees

Industry: Farming

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

January 2020

Love it so far

Being able to combine payroll AND HR online is amazing. I love the reporting options I have and that I can still run payroll in house but have APS handle the taxes so they are done correctly.

Pros

I love the reporting options! There are so many great reporting options as well as the option to put together your own! I also like that you don't have to sign up for each module if you don't need it. If you are using the payroll module but don't want/need the HR or attendance module than you don't have to sign up for those. I also like that you have your own (small) dedicated support team instead of just calling in or doing an online chat with a random person. We have only been using APS for a short time but so far I love it much more than our previous providers which included Quickbooks and Sage.

Cons

You do several training calls and those can be a bit hard to schedule depending on scheduling conflicts on both sides but that would be expected anywhere..... There really isn't anything I can say I don't really like so far? Maybe the price? It is a tiny bit pricey... Especially for smaller companies.... The only other thing I would like to see would be a quicker processing time for direct deposit. Our previous payroll company was able to process same day which comes in very handy for us (especially during holidays) since we run payroll the following day after the end of our pay period.

Reasons for Choosing APS

We needed a payroll program not just a payroll provider as we were not trying to outsource completely. We wanted to continue running payroll in house but have someone else handle the tax portion.

Response from APS

Replied February 2020

Your positive review is very much appreciated, Robin! We're glad to hear you're happy with the reporting options and your dedicated support team. Thank you for being a valued customer and we hope you continue to have a great experience with APS!

May 2020

Robert from Henry Kaufmann Campgrounds

Company Size: 51-200 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

An Absolute Pleasure to Work With APS

Simplify time keeping on three sites, make payroll process more user friendly and eliminate printing paper reports, integrate with QuickBooks software, and streamline on-boarding and information collection.

Pros

The setup was easy, their team did most of the work. I really like having a team of people assigned to my account that I have came to know and rely on, so I deal with the same people all the time. Help is an email or phone call away and my team are very responsive. Customer service is awesome!

Cons

Not much to dislike. In fact, what I do not like is that my own HR people haven’t utilized the on-boarding and HR functions or the software as of yet. The mobile services are not perfect and take some time to get functioning.

Reasons for Choosing APS

User interface was very friendly, support team is awesome, mobile time keeping is a little difficult but a huge step forward for us.

Response from APS

Replied June 2020

Robert, thank you so much for your feedback. It's awesome hearing implementation was a smooth process and you are enjoying your dedicated account team. We recently made some updates to our mobile app that you might find helpful, but we have also passed along your feedback to our developers. Thank you for being a valued customer!

August 2018

Julie from Tickets.com LLC

Company Size: 51-200 employees

Industry: Computer Software

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

August 2018

Payroll Specialist

My experience has had some good and some bad. I feel the customer service is great but I don't feel the system meets our companies needs as I have to track several things manually because the system does not track them correctly.

Pros

The system is pretty user friendly. I like the fact that the majority of reports export into excel. Customer service team is always readily available to help and very responsive.

Cons

There are issues with transferring employees from company to company. The system does not cap deductions correctly.

Response from APS

Replied August 2018

We appreciate your review, Julie! We're glad to hear our support team is providing the responsive attention you deserve. We see that you are experiencing issues with the performance of our system. We would like you to know that we have passed your feedback on to our development team as it is our goal to provide excellent service. We would also love the opportunity to speak with you one on one to discuss your concerns. If you could please contact April Remedies, Success Manager, at aremedies@apspayroll.com or 318-213-3263, she would be happy to talk further. Thank you for being an APS customer!

May 2020

Michael from Southeastern Public Library System of Oklahoma

Company Size: 51-200 employees

Industry: Libraries

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

A graty payroll, timekeeping and HR solution.

The customer service has been stellar. I have never waited a full 24 hours for a response, and I've always been very satisfied with the resolution of any request.

Pros

Everything is cloud based. We have 16 location and nearly 90 employees. We need real time reports and updates. My administration works in different offices, and now we easily have access to the same content. This is easy to use for staff and managers. When we run payroll, it takes less than 10 minutes.

Cons

We would like more standard reports. The QuickBooks export is very basic, and their customer support was not knowledgeable enough to help us with many classifications we have, so our CPA had to do extra work to set that up. Once it was done, we've had no problems.

Reasons for Choosing APS

The price was good, and the interface for staff and managers was cleaner and more intuitive than other products we looked at.

Response from APS

Replied May 2020

Michael, Thank you so much for taking the time out of your day to review us. We are happy to hear that our unified cloud-based solution has provided you with ease! We have passed along your insight on Quickbooks to our development team. We look forward to serving you in the years to come.