Avionte Software


Avionté is a CRM and ATS rolled into one solution that provides end-to-end staffing and recruiting software for over 25,000 users throughout the U.S. and Canada. The robust Avionté platform serves as a single source of record across all front and back office tasks including recruiting, onboarding, payroll, billing and business intelligence.

More than 900 clients from the clerical, light industrial, IT and professional staffing segments rely on Avionté to help find qualified candidates, eliminate manual, paper-heavy tasks and provide a positive candidate experience at every touch point—every single day.

74 Reviews of Avionte

Overall rating

3.86 / 5 stars

Filters:

Showing 1 - 20 of 74 reviews

November 2015

Shawn from QPS Employment Group


Ease-of-use

3.5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2015

Avionte Uses: Staffing vs. Headhunting

Pros

I am in a unique situation where I have trained and used Avionte in both a Staffing and a Headhunting setting. Here at QPS our main focus is that staffing side of the business, but we over the past couple of years our Professional Team has grown as well. Avionte is our sole ATS and CRM on the Staffing side of things and our team including myself love it. There are so many key features that make this product stand out on the staffing side including back-office, reporting, customization, and most importantly a one stop shop for us to run our business. On top of those key features, Avionte has a support staff that is next to none that is here to help whenever we need it.

Cons

Now to the other side of the coin and how our Professional Team (AKA Headhunters) have utilized Avionte. A few years ago, our Professional team was utilizing Avionte for our lower end candidates and another ATS for our higher end candidates. Our team decided that Avionte didn't have the key features our other ATS system had and decided to completely get out of Avionte and move over to the other ATS. A few of the biggest reasons why was that the interface of Avionte didn't compare, Avionte wasn't cloud based, and the ease of use of Avionte compared to the other ATS wasn't there either.

August 2018

Andrew from HKA Enterprises

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

2 of 5

Customer support

3 of 5

Functionality

4 of 5

August 2018

Not an all-in-one solution

Overall, software programs are generally only as good as the work flow processes that are put in place around them, and our organization is not good at establishing consistent processes.

Pros

When self-hosting, there is a lot of customization you can do, allowing quick access to data. Also, works great as an applicant tracker.

Cons

Because the software is built around recruiting and billing, there are numerous features very well suited in the areas. However, their are other functions within a staffing company that the software is not built to handle. For example, when being sold the software, one of the selling features was I9 compliance and management. Unfortunately, this has never been a reality. Now, if we want to get I9 compliance capabilities, we have to contract (at an additional cost) with an Avionte partner. Not what we were led to believe during the sales pitch.

May 2018

Patti from Integrity Trade Services, Inc.

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

We have been able to do amazing things with this new software

We have had hours and hours of payroll processing time cut by the items that we are able to do with the software. We have been able to upload W2s directly to our company website - employee portal for the employees to download and print themselves. We have saved thousands of dollars in costs related to payroll checks, mailing costs, printing costs, W2 printing, mailing, stuffing envelopes . . . Not having to print every single thing under the sun has been wonderful. Tech support is AMAZING! Our implementation team was wonderful, and continues to be a great partnership. Peace of mind that we are doing things correctly is great. Being able to upload documents directly into the employee file and not contact different branches to be able to see documents. Data entry at the branch level has improved dramatically as the employees are responsible for entering their own information. Makes for so many fewer mistakes. There really are so many things that I have come to appreciate with this software.

Pros

Very user friendly. Once you learn the names of items, it is quite simple to go back and forth between different areas of the software, and yet never lose your place.

Cons

There isn't much I don't like. Every problem that I have believed that I had, was able to be either adjusted by Avionte, or I've been able to find a work around that did exactly what was needed.

May 2018

Jose from August Resource Funding

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

May 2018

Great staff to work with.

Pros

Great customer service from the whole Avionte team. I like that we have a manager to oversee our company. We like that we have a point in contact to reach when we have questions or concerns. They allow us to set up a weekly call to discuss any items or just to see how he can help us. It is a great product for temporary staffing services. Our business customers are temporary staffing companies which is why we are using Avionte. The back office part of Avionte is what we use mostly. We've had to customize many things within Avionte which helps us in the long run.

Cons

The turn around time for issues encountered or even questions with their Support Team is not something I like. I am not a fan of having to submit a ticket for everything, even if it just a question. I understand the set up but the turn around time is not the greatest.

August 2018

Janell from Allied Personnel Services

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Customer support

1 of 5

Functionality

2 of 5

August 2018

Disappointed

I thought the Avionte advanced search and Auto Match features would revolutionize my team's ability to search. As it is working right now it is not doing that all... for new data since our June conversion it seems to be ok but I can't find the people I need that converted from our old system. CONNECT was a great experience but the Q&As made me feel like a bouncing ball - ask one person, they don't know, ask another person, they don't know, ask someone else, maybe they have a suggestion, find the right person and they have no idea what the answer is and no suggestions on what to do. I feel as if Avionte grew too quickly and find themselves unable to support the new companies who came on board. The Knowledge Base and Avi the owl are all well and good but I feel like our training was lacking. And if I don't know a feature even exists - Group Searching Options - how do I know to find a Knowledge Base article on them. Support is good IF you get lucky and get someone who knows something about your problem; otherwise we're on our own and that's not a good feeling.

Pros

We're still using the Core App and what i like most is that all of the information I need is on one screen. Everything is easy to find and the system is responsive.

Cons

The service and support are awful. We are 2+ months post conversion and still don't have ACA reporting capabilities. We are unable to use the Web Modules because our data is so out of whack (it's supposed to be a mirror image of the Core App right? it's not at all) and our rep. She does't return calls or emails even from our company VP. I attended CONNECT and thought I had gotten good answers to some lingering questions about reporting and searching but the instruction doesn't seem to work when applied within my system (bad data conversion maybe?).

August 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Avionte Core and Web Based Platform

Overall, we have had a positive experience with Avionte. We have been able to increase efficiency with applications and candidate searches in our system. Also, the customer service is phenomenal. From the call-in customer service to our SAE (sales account exec), everyone is very helpful and understanding of the issues we face when something doesn't appear to be functioning properly. Usually, issues are VERY quickly resolved.

Pros

This software is very user friendly, and the new web based platform navigates easily on mobile devices. Our company has been able to attract more applicants with the web based platform, because they are able to complete our applications on their smartphones or tablets. The ability to text a candidate through the software and have it logged as a message in their record is helpful as well.

Cons

The one issue we have had is that there is currently no way to have an answered text record in the candidate's file, we still have to manually record emails and text responses.

September 2016

Erik from A-Line Staffing Solutions


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2016

Backed by Good People

Pros

The software is good- very robust and covers everything that we need. We found that there were only 4 staffing software vendors who could do EVERYTHING that we need.

Avionte regularly solicits feedback, and shapes their future development based on what the customers are looking for.

Cons

They are a growing company, and sometimes that growth affects the customer. While everything has not run perfectly with Avionte, when the rare problem comes up, the problem gets SOLVED.

August 2018

Lauren from TriStarr

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2018

Comprehensive Staffing Software

Overally, we've really enjoyed using the software. Our SAE, Aaron, is incredibly helpful whenever we have a problem or question. Avionte allows us to do so many different functions, both front office and back office, and is very comprehensive.

Pros

I enjoy having multiple functionalities with the software through the core application and the web based modules. The system is very detailed and thorough, allowing the user to do anything you could possibly need. The portals for our employees and clients are very helpful and user friendly, allowing for quick and easy actions.

Cons

The limitations of the web based modules can be frustrating at times, since it doesn't have full functionality yet.

August 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

3 of 5

August 2018

Avionte reviews

I attended Avionte Connect and really appreciate everyone's hospitality and willingness to help. It would be better if Avionte was closer to Texas so we could meet more often on processes for better understanding. Maybe more opportunity for webinars/demo's to help guide me through all the new functions.

Pros

It's great that it is now a web based platform, our company hasn't rolled it out just yet but will shortly. From what I can tell, the search function is going to be our biggest advantage moving to the web base module.

Cons

Don't like all the functions in the core application, or that we can't make temp orders in the WBM. With that being said, I would really like to see a job board module that shows the team's progression as they fill the orders.

May 2018

Beth from Messina Group

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

May 2018

We've been a customer of Avionte for over 3 years now and we are very happy with the software.

we were able to meet the ACA challenge head on and be fully in compliance.

Pros

I like that it is continually evolving and growing to meet the rapidly changing needs of our industry. WIth the volume of unprecedented regulations and changing legislation, Avionte has been able to meet and evolve with the changes.

Cons

Speed of support has been an issue of late but they are striving to update their processes to bring back the rapid support we first received when we came on board with them. Service is still very good but it can be improved.

November 2018

Chisung from Joynus

Company Size: 501-1,000 employees

Review Source


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

November 2018

Breach of agreement and lies of Pete Jacoby, CTO

I do not recommend Avionte for anyone. My 4 years of Avionte has always been unpleasant, they still use 15 years old technology. Bad reputation all around from vendors. If you really want something like Avionte, try TempWorks instead.

Pros

Avionte can do Front office and back office. But that's all that I can say that's cool about Avionte.

Cons

If you sign up with Avionte it's probably due to Front office and back office being together. If you are leaving it's because the product is clunky, slow, constant error messages, slow to innovate, take an average of 30 days for the support team to address any issues. Can't upload screenshot otherwise, I would show all my summary of support tickets. So I decided to leave Avionte and go to Bullhorn. Per the agreement, all data that we entered in such as employee files are the property of my company. So they dumped all my data in FTP. Avionte is notoriously known by many other vendors and other ATS comapny that they play unprofessional and uncooperative with data migration when you decide to leave them. They withheld 5700 employee files such as i-9, handbook acknowledgment, safety docs, onboarding docs, etc. It turned out, the bug in the Avionte core app didn't generate some of the edocs into PDF. I called them every other day for 30 days and nobody would address it. I told them it's enough, I told our account manager I will have my legal team reach out, then account manager, her boss and Avionte CTO called me said it will be difficult for them to generate to PDF so gave me a SQL query where to go find these non pdf generated edocs. Bullhorn told me this was not acceptable. I asked him to generate PDF, he said "Hello Chi,

We are examining the missing eDoc PDF data as well as the audit history for configuration changes on your account. I should have more information later today." This was four days ago. At end of the day I didn't get a response so I reached out and he said "We’re still working on this – I was updated by one of our DBAs a short time ago. More to come." It's been four days and there has been no update, my email and phone calls are now being ignored.

August 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2018

Effective but cumbersome

Overall, I believe Avionte was the correct switch for us, especially as the web platform continues to be developed and released. Avionte Connect has been one of the best tools for our group as we learn better with hands-on training and discussion versus web training.

Pros

Avionte has been working hard to provide more and more features and ease of use. The continual updates and upgrades have been invaluable and appreciate they are trying to stay at the front of industry trends.

Cons

The core program can be cumbersome, to say the least, but it does offer a lot of features. Unfortunately, most of the software feels much more geared towards industrial staffing versus executive/professional that we specialize in. Because of the difference in use, search features that are standard in our realm of staffing are not readily available in Avionte.

May 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

May 2018

Can't imagine using anything else.

We have integrations available for many of the processes we run on a daily or weekly basis. In addition, many of our internal processes and tasks have been streamlined and are much more efficient than what we had with our legacy system.

Pros

I like the functionality of the software. There are many things we can do with Avionte that we were unable to do with our legacy system.

Cons

I don't like how long it can take to get responses to tickets. I've had tickets open for several weeks to have someone respond back with a simple answer/solution. Didn't appear it should have taken so long to get an answer.

August 2018

Cynthia from First Call Staffing

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

August 2018

We chose Avionte as our ATS supplier

Avionte has given us the opportunity to reduce the operations workload for our staffing coordinators. We are now streamlined and almost completely paperless.

Pros

The system is very user friendly as we have several integrations making the day to day workload much easier for the staffing coordinators. Some of these integrations include the criminal background check and E-Verify. The E-documents also save the coordinators from completing unnecessary paperwork which is done all electronic.

Cons

How jobs are posted from the job orders out to job boards.

November 2017

Eva from Black Diamond LLC DBA Colorado Staffing Solutions

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2017

Easy to use. Avionte staff is always so helpful and follow up in a timely manner.

Accessibility

Pros

System very accessible on different platforms. I can pull the system up via the web or my desktop very easily. I don't have to worry about going into the office on the weekends to update employee files, I can just get it done at home and it's safely stored.

Cons

Password changes can be annoying due to the criteria required for a new password but on another side, I feel my information is safe so I understand the criteria required for the new password.

August 2018

June from KMA Talent

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

August 2018

Okay software for the basics plus back office

Great, great customer service but not a very robust product.

Pros

Has a back office integrated. Very easy to learn and use right away. Literally a few minutes and someone can start using. Customer service is awesome.

Cons

Reporting is not very robust. A lot of manual manipulation with Excel required after running most. Naming conventions can be very confusing. If you ask for a feature, they will add it but charge you for the development time.

September 2016

Michael from Impact Employment Solutions


Ease-of-use

3.5 of 5

Value for money

4 of 5

Customer support

3.5 of 5

Functionality

4.5 of 5

September 2016

Powerful, flexible software as long as you have a little no how.

Pros

Avionte provides a powerful applicant tracking software solution that can be molded to suit your environment with a little know how and a bit of work. Their project managers are all top notch and will provide some hand holding if necessary, but for the most part if you have in-house IT staff they won't have much of an issue. Their software will force you to take a hard look at your internal processes and if your management staff is willing to make changes you can streamline quite a bit.

Cons

I'm not a fan of the trouble ticket system that was put in place about a year and a half ago. It detracts from the personal touch their help desk had prior to that.

May 2018

Jason from 1st Employment

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

1 of 5

Functionality

4 of 5

May 2018

The platform is great but the help desk needs much improvement.

Pros

The front office functions seems very user friendly for the staff. The back office flows well over to quick books from a GL standpoint. We really like the integration with Greenshades.

Cons

The customer service, some tickets take a months to get replied back to and you are left to solve issues on your own. I hear this from many staffing companies that use Avionte and many who have looked at switching.

May 2018

Mark from Penmac Staffing

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

I've been happily administering and supporting our Avionte installation for 6+ years.

Pros

The way it integrates with other software (timeclocks, testing, background checks, green shades, job boards, etc). I like the way aero is shaping up.

Cons

Since going from self hosted to hosted we can't self-deploy advanced queries / reporting services reports / DRM's / counters. Tracking down printing or performance issues takes a long time going through the support ticket system.

August 2018

stephanie from The Advance Group

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

2 of 5

Customer support

4 of 5

Functionality

4 of 5

August 2018

Avionte Software

Overall, the software helps with keeping track of orders and candidates and makes it easier to view previous assignments and ending reasons to help us place employees in the future.

Pros

I like how everything flows together, you can attach a message to many different areas and can view the messages no matter what area of the application you are on.

Cons

I wish I could assign alerts to remind me of specific tasks