Bswift is a cloud-based solution for employers, brokers and exchanges, that offers an open enrollment portal, reporting, billing, COBRA administration, compliance and more.
The bswift exchange platform features include reporting, alerts, dashboard access, billing and web services. It also includes tools to handle initial enrollments, on-going administration and renewal process.Through the Springboard Marketplace, bswift offers a consumer-style benefit shopping portal that employees can use to gather information and select the benefits that work best for them. An AI interactive decision support tool called Ask Emma helps the customers to solve their queries.
Integration with any current systems, internally or externally, is made possible through existing electronic data interchange (EDI) channels with carriers, third-party administrators (TPAs) and payroll or human resources (HR) systems. Users can also use the proprietary EDI feed builder to create a link of their own.
Fernan from The YMCA of Greater Rochester
Employees number: 1,001-5,000 employees
The customer support center I would consider to be best in class. They have a level of service response time that is quite rapid in its turn around.
To state that the benefits enrollment platform is user friendly would be a gross understatement. The platform is user interactive! The software is written for maximum end user interaction that is both intuitive and engaging. The tutorial is set up like a guided tour that guides the user step by step to achieve real outcomes and without annoying sidebar simulations. They smartly even include a feature to turn the guide off for the more savvy users.
If I were to complain about the bswift platform I would have to said that the animation is bit staid and stiff but it does not in any way detract from the end user experience.
Christopher from General Atomics
I'm given a debit card to directly deduct amount of charges.
Have to be careful about going over the amount. Would need to specify to POS the exact amount to charge and split the charge if necessary.
I do not have any recommendations for others evaluating this product.
Victoria from LAC
The EDI feeds are great. They really take tasks away from the employer and broker. The reporting functionalities are also nice
Too large for smaller sized groups. Even for our 75 Employee groups, sometimes the breadth of the software was overwhelming.
Philip from Doyle & Ogden Insurance Advisors
While we have just been introduced to this availability we have not totally integrated in with our book of business with UNUM. Thus, the "bad" (i.e., one star rating).
Tom from Buckley
Employees number: 51-200 employees
One stop shopping when I need to look up employee info
BSwift has a user friendly interface making data entry and retrieval quite straightforward. The system is very flexible - you can customize many features to fit your needs.
The reporting feature is very powerful and flexible, however this is also cumbersome. The canned reports are not always what you want and to make custom reports it can be quite confusing. I usually need help from my benefits consultant to create the exact reports I need and then I use those custom reports.
Michelle from Hub International
Employees number: 10,000+ employees
I have placed bswift with many clients - especially those in the healthcare industry. The software has streamlined benefit enrollment, ongoing changes, new hires and ACA.
Configurability - able to accommodate complex benefit and contribution structures. You can also apply wellness credits.
Ask Emma - I am not a big fan of the avatar. Perhaps at somepoint Emma will transition to a more AI experience.