Encore is a cloud-based applicant tracking solution that allows recruiters to consolidate, organize and store candidate information. The dashboard allows users to view the progress of candidates throughout the hiring process. Users get to know the status of candidates, progress on job offers and upcoming meetings.
Encore allows users to connect candidate profiles to their personal social media accounts so recruiters can view candidates’ online activity. Additionally, the solution’s ‘Relativity’ module allows users to track referrals and search applicants' work histories to determine if they formerly worked with current employees. The solution has multiple tools to input candidates’ data in the system database. Users can track relationships between people and companies and leverage these relationships to attract candidates and build business development pipeline.
Encore integrates with Microsoft Outlook, allowing recruiters to track correspondence with applicants directly within the solution. Support is available via email and phone.
FALAK from HANSFORD SENSORS
Employees number: 51-200 employees
I would definitely recommend this great product as its easy to understand and requires basic computer skills to operate.
The main pros are these:
1. Data storage ability.
2. Ease of use and understanding for first timers.
3. Best platform for small to medium sized enterprise.
I would say some of the CONS as:
1. Slow speed/ processing time for high number of users.
2. Pricey product in market
3. Not a general product for manufacturing and service industries rather more for manufacturing industry
Jill from Main Line Health
Specialty: Recruiting Agency
Employees number: 11-50 employees
It's familiar and pretty easy to learn. The customer service is attentive and helpful, but somewhat repetitive in their efforts
This product is quite behind their competitors and it feels like an old "DOS" computer as compared to other like products. It is also extremely slow and lacking many desirable features.
Dan from Wells Fargo
Encore by Cluen is by far the best search management system on the market! The user experience is outstanding and the system is intuitive to the executive recruiting process. They have both an agency and a corporate recruiting version. I used it for 7 years and in my new role I miss not having it. The reporting capabilities are tremendous.
James from Blackwood & Prom Search Partners
We're really pleased we chose this CRM - compared to its major competitors it just seemed much easier to use. I made the comparison with iPhone only because it feels like moving on to that from a Blackberry. Other CRM's do the job perfectly well - but this has been built from the ground up to be easy-to use. A great piece of software to grow organically with your business, we also liked the flexibility on pricing options (the ability to add in support for viewing on smartphones or client portals as optional extras). Above all though it is the customer service ethos these guys have - which I'm sure many other users would agree is rare in the IT industry. Highly recommended.
We were very selective in choosing a CRM when we started our business. Having used several previous recruitment databases and been through painful implementations we wanted to get it right from day one. Encore offers all the functionality of some of its bigger competitors - at the same time it is designed for ease of use. First of all it is extremely ergonomic, easy on the eye with clear, well laid-out buttons and shortcuts. Underneath this easy-to-use interface are all the tools you need for detailed reporting and search information - some of which I am still getting to grips with. The fact it can be accessed on a smartphone is also a huge bonus. Another important plus point is how easily it can be customised to suit your own workflow - rather than the other way round.
We haven't had any problems with Encore - Cluen host our version on their own cloud. Any minor bugs or glitches or quickly fixed in future builds which are quite regular throughout the year.
In previous companies we used to lose a lot of time with crashed databases and other such problems - so far we've had no problems of this kind (touch wood!)
Cluen are based in the US and we're based in London so face to face coaching and support is a little tricky, that said they are extremely dedicated and professional people who are passionate about their product. Despite technical support being over the phone or email they respond quicker than most companies would do in the UK, often within a matter of minutes - even when it must be the early hours of the morning in New York.