What is Common Benefits?

Common Benefits from Common Census platform is a platform that allows for open enrollment management and year-round benefits administration for organizations of all size.

After initial setup, where company structure, benefits and employee eligibility are preloaded into the system, human resources (HR) departments can add new hires, edit employees and enable self-service so that employees can view benefits information and request any changes.

The solution offers a portfolio of voluntary and ancillary products, along with video coaches and documents to help employees make more informed benefits decisions. Necessary documents, such as employee statements, payroll deduction confirmations and benefit statements, are also built into the system.

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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000, Windows 8

16 Reviews of Common Benefits

Average User Ratings

Overall

4.38 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.0

Ratings Snapshot

5 stars

(8)

8

4 stars

(7)

7

3 stars

(0)

0

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 16 results

September 2019

Mark from Collateral

Verified Reviewer

Company Size: 51-200 employees

Industry: Insurance

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

Easy to use and affordable

We did a demo with Common Census and were very impressed. There are only a handful of companies that can compete with their capabilities. The are a first rate pick for enrollment ease, data management, setup and customer support. Our company was looking for a self-enrollment solution for groups where census data was not available. We also needed to reverse eligability through a PDA and instant registration process. These were not fully available. Thus, this system wasn't for us. However, this system would be great for 99% of traditional employee benefits management firms. We are just a little out side the box.

Pros

I love the enrollment setup. It makes it very easy to bring in a new group/enrollment.

Cons

Didn't offer a reverse registration process when no census data was available.

Response from Common Census

Replied September 2019

CommonBenefits has the capability of managing cases with where no census is provided. We call these "open access" cases and we use our Winsure platform to accomplish this. Most often this occurs with associations and other non-employer groups. Most recently, this technique was used with our new DPC (direct primary care) product.

August 2019

Jennifer from Risk Strategies

Company Size: 201-500 employees

Industry: Insurance

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2019

Common Benefits Review

Very satisfied with the team that handled the install. Our rep was responsive and knowledgeable. He took care of items that came in right away.

Pros

The system is very functional and easy to set up. It's user friendly and has good capabilities. It's ideal for brokers that have an enrollment team that will interview employees on the phone and enroll them remotely.

Cons

I think it could have been a bit more robust. EDI connectivity took a long time to set up.

Reasons for Choosing Common Benefits

EDI connectivity and ability to track enrollments over the phone

Response from Common Census

Replied August 2019

We have an excellent set of tools for managing EDI by brokers or we can handle it for them. In any event, EDI is a collaborative process the necessarily depends on the cooperation of the insurance company or TPA with whom the EDI is being arranged.

September 2019

Alan from The Sanford Company

Company Size: 11-50 employees

Industry: Insurance

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

3.0

Functionality

3.0

September 2019

Out dated

Pros

tabs for benefits, personal information, employment information, etc.

Cons

not easy to use. cannot complete EOIs during enrollment. the EDI feed was not correct to the carrier. customer support was not user friendly. when you complain the company gets their feelings hurt and shuts down on you.

January 2018

Michael from Mid-Atlantic Benefits Group

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2018

This gives our enrollment firm a cost effective way to be very responsive and flexible for clients.

Pros

Common Benefits allows us to build our own cases, on our own schedule, at a very reasonable price. Because of their relationships with nearly all major voluntary benefit carriers, we're able pull a wide variety of core and VB products onto one platform, which is a real pain point with other products that are often unable to handle one or the other. The system is very flexible and allows for a variety of solutions to typical enrollment and reporting challenges. This flexibility also means that the learning curve can be steep, but we have felt very well supported by the company's staff. They are quick to respond and are very solution oriented. With Common Benefits we can usually set up a new case for enrollment in less than two weeks, at minimal cost (sometimes free). Outsourcing the same case to another vendor would typically take at least six weeks and cost us thousands of dollars or, depending on the carriers, be free but take more like 8-12 weeks.

Cons

Some of the features that seem like they could be 'built in' require custom scripting, specifically some of the rating and enrollment rules for certain benefits. A couple very common reporting challenges are not handled well, specifically reporting on changes to data within the system. With that said, the staff is more than helpful with providing ready-to-use solutions to these and other issues. None of this requires us to have programming knowledge or to hire someone specifically to do it.

August 2016

John from National Benefits Group of America, Inc.

Company Size: 11-50 employees

Industry: Insurance

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2016

Great company, great platform

My company has been using and providing our clients with the Common Census enrollment/ben admin platform for over a decade. During that time we have consistently been impressed with the team from Westbrook, Maine, as well as their flexible system. Common Census allows producers and employers the ability to manage annual and ongoing enrollment, life event processing, and EDI file feeds via a flexible suite of tools that can accommodate nearly any benefit configuration.

Pros

Attractive pricing (sometimes free!), intuitive navigation, simple build process, responsive home office team, willingness to evaluate "out-of-the-box" solutions, integrated with numerous insurance carriers, multi-language support... There is a lot to like.

Cons

Perhaps not as "flashy" as other platforms. This is not a true negative, in my opinion, as many other platforms offer lots of bells and whistles that are seldom utilized by HR or employees, and can detract from the true objective, which is selecting benefits. Some may lament the lack of flashier decision support tools, but I don't.

Response from Common Census

Replied August 2016

John, We greatly appreciate the feedback on our platform and your loyalty as a customer over the years. We strive to improve our features based on all the feedback we receive. We are also please to announce that in this upcoming Q4 of 2016, we will be releasing a updated version of our employee self-service site which will be mobile responsive.