Connecteam Time Clock Software

4.63 / 5 (49)

About Connecteam Time Clock


Connecteam Time Clock is a workforce management system that is suitable for companies from a range of industries including retail, food and beverage, transportation, construction, and healthcare. Companies can create and personalize their own app for employees using Connecteam’s product.

Real-time communication is available through chats, updates, and notifications. Employees can develop their job-specific skills using Connecteam Time Clock’s training courses, procedure manuals, product catalogs, and surveys. The dashboard allows employers to manage business from one location. Features of the dashboard include asset management, employee performance and productivity tracking, and real-time workforce insights.

Team collaboration is possible through team and 1 on 1 chat, file/image/video sharing, real-time text messaging, and instant notifications across devices. Connecteam Time Clock is available both domestically and internationally, and the system can operate in a Mac-based environment.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

49 Reviews of Connecteam Time Clock

Average User Ratings

Overall

4.63 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(35)

4 stars

(11)

3 stars

(2)

2 stars

(1)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 49 reviews

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December 2018

Nyla from Consumer Services

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

December 2018

This is the greatest thing ever.

Overall, I am BEYOND satisfied with Connecteam. Despite the very long wait times for escalated support, the software is well-built and so far works as it should, so escalated support isn't something one would need often anyway. It is feature rich, and very affordable. Worth every penny, and I am so happy that I stumbled across this.

Pros

Want to design your own employee app? No, seriously... a REAL app? Connecteam is for you. Want to add custom features such as a mobile time clock, work schedule, event calendar, incident report app, reimbursement report app, online education center, custom push notifications, digital company handbook, in app messenger, team self-assessment, team surveys, a mobile help desk, and much much more? Connecteam is for you. It is ready to right after sign up, and scaling up seems endless. I could rave for days - l.i.t.e.r.a.l. days about everything I love about this software - but I don't have the space. What I will say is that Connecteam has solved every problem I've had since starting my business that I paid over 2x as much for other programs to do that couldn't. Connecteam is what all other 'create your own app in a few clicks' companies wanted to be and promised to be.

Cons

I only have 2 dislikes - that's right... out of all the amazing features and functionality available in Connecteam, I only dislike 2 things about the software. Just pause a moment before I proceed and let that sink in.

Cons: The 1st con actually isn't a software issue. It's a support issue. Support is readily available, super polite, and extremely responsible. However, for elevated tasks, a ticket must always be created and escalated and the wait times for that are extremely, extremely long. Need help setting up a feature? Connecteam support is there almost instantly willing and ready to help. Need help figuring out why said feature is doing something wonky? Sorry, gotta create a ticket for that. Right now, I'm still waiting on a resolution for a bug I reported over a week and a half ago. Thankfully, the bug doesn't restrict my ability to use the software. It's more of a cosmetic issue.

The 2nd con is that there is a feature in the software called 'Workflows'. In brief, it allows you to set up an app within the app of sorts where app users can enter info or submit forms, and someone else (such as a manager or payroll approver) can review what was submitted and update the status (to something such as approved or rejected, for example). The problem I have is that there is no way to leave a note to the submitter after reviewing the submission. You can't leave feedback or praise, you have to start a chat to message someone which means backing out, extra clicks, etc.

Response from ConnecTeam of Connecteam

Replied December 2018

Nyla! Thank you for this incredible review!! We appreciate the time you've spent on reviewing us. My name is Chen and I'm from the product team and I'd happy to reply to your awesome feedback: We work hard to make Connecteam a true all-in-one employee app. We release new features, enhancements and general fixes on a weekly or even daily basis. It would be a lie to say that this approach to product management doesn't come with a toll.. It means that we will have glitches and we prioritize it by many considerations. Cosmetic glitches are usually less urgent but I promise you that we get to ALL of it! You'll see :) As for the Workflows - I agree! Stay tuned for amazing new capabilities coming to the Workflows in the next few weeks. The notes support for mobile and much more is coming your way. We always revision features according to customers' feedback and this has come up a lot, that's why it's in our roadmap for Q1 of 2019! Thanks again for putting the time, it's golden to us!

August 2018

Sara from Golden Rule Trucking, Inc

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

Great App & Customer Service

My overall experience is great. Well worth the money!

Pros

I have several old-school folks on my team. I tend to get a lot of push back when I introduce a new form of technology. We don't have a central meeting location therefore I can't have one time clock for everyone to punch. This app works great and my team really seems to like to like it. It is very easy to install and user friendly.

Cons

Connecteam is a newer innovative company. Due to that, I believe they are still making quite a few changes to their software (mostly really good changes, but changes none-the-less). I don't have an abundance of time to look at the desktop launch pad and check out all of the new features. The support staff is always willing to help you out when you need the assist though.

Response from ConnecTeam of Connecteam

Replied August 2018

Thank you Sara! We are introducing improvements and new capabilities on a weekly basis, so there's always something to look forward to! We will soon introduce a new managers tab in the app that will allow us, among many other great features, to highlight software updates and improvements for you when you're on the go so you won't miss out and have an easier on boarding experience for big releases. As for multiple time clocks - we're still pondering what's the best way to make it work, but it will happen eventually :) Thanks again for the feedback!

April 2019

DENNIS from Nielsen

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

April 2019

Connecteam Reviewed

Connecteam has improved communication internally and improved on workflow. It is a tool that is of high quality and i would highly recommend it.

Pros

Connecteam is among one of the many communication platform that are being in our organization. We mostly use this tool in internal communication between the employees. One of the merit about this tool is that it has numerous features that allow us get connected such as the group chat and the instant employees surveys.
Connecteam has one of the best customer support team that i have come across. The support is always available and up go even an extra mile to make sure that your problem is well solved and that you are fully satisfied.
The solution is highly customizable and flexible . This allows one design it in the manner that will fully meetyour day to day needs.

Cons

The UI of the tool looks old although it is functional.

January 2019

Fiona from United States International University - Africa

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

A Great App with Great Support at a Great Price

It is a user friendly tool that has made communication within the department of the institution easy.

Pros

Connecteam is a sofware that is being used departmentally in the institution.It makes it possible for members of each department to internally communicate. It has different options in which employees can use to be kept up to date and feel connected. One of the thing that excites me the most is the great customer support that is always reachable. The software is also easy to use and come at a market friendly price.

Cons

Hardly can i mention any dislike. It is a great product and i love it.

January 2019

Michael from East African Breweries Ltd

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

Connecteam

It is a sofware that is easy to use and has enabled us to communicate with speed and at ease. Its rich in featuresand worthy every penny.

Pros

Connecteam is a software that is being used departmentally in the organization. It allows for members of veach department to internally communicate. What I like most about the software is that it is easy to use and also the customer support is always available. It has helped us to communicate with speed and at ease.

Cons

I am beyond satisfied with the sofware. It is reach in features and very affordable. I have no dislike for the product.

February 2018

Liran from SodaStream

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

Great platform to reach all employees.

Pros

Able to deploy messages to employees with no organizational mailbox.
Arrange registrations to events and meetings.
Get feedback surveys for trainings in the company.

Great support team (especially Chen Shofar).

Cons

It would be great to be able to grant specific permissions to a manager in the organization to check out reports submitted by his employees.
It would be very interactive to be able to reply back to a specific report submitted by employee - for example, if an employee report for safety incident, we would like to tell him/her that his report has been handled.

Response from ConnecTeam of Connecteam

Replied February 2018

Hi Liran, thanks for the great feedback and for taking the time to offer some suggestions. We're constantly improving over here so stay tuned. Oh, and Chen says thanks :)

February 2019

Macylna from Dedan Kimathi University of Technology

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

It Gets Us Connected

It is a tool that has made us get and stay connected. It highly reliable and highly functional.

Pros

Connecteam is currently being used across the whole institution as one of our most preferred communication platform. With the tool we feel connected since there is real time communication across department. The software is also easy to use and less expensive.

Cons

Hardly can i mention a dislike if the software . It worth every penny and i love it.

July 2018

Devon from Blayde Corporation

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2018

Very useful and easy to use

Pros

We like the GPS location reporting of where our team members are clocking in from. Being in the construction field, our job-sites change on a daily basis. Great value for the savings we received from either accidental or intentional time punches.

Cons

For our needs, there are no complaints. The reporting provided useful information, the edits were easy and the overall experience was seamless.

November 2016

Darren from Canada's Restoration Services

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2016

Beyond expectations for an app !

Connecteam app has improved our compliance and implementation. Streamlined communication. Helped reduced operating costs. The managers are constantly improving the checklists ,surveys and more.. we have 6 branches across the country and connecteam is a vital part of us and for us.

Pros

Ease of use
Muiltu functions
Constant updates
Improves communication's
Helps reduce costs
Training abilities

Cons

Dashboard to be a little bit more mobile friendly..but not critical

Response from ConnecTeam of Connecteam

Replied November 2016

Thanks Darren :)

August 2017

Daniel from Vidamar Hotels & Resorts

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0