Great experience with Focal Review and Spiralinks team

Pros

This Focal Review helps us with compensation management and performance management. It's not only useful for managers, but also for everyone. We can access past employee letters, statements and rewards information. It gives us many features and functions which makes our work goes smoothly.

Cons

I have nothing to complain, just need time to familiar with it before proposing it for our company.

A great partnership with SpiraLinks

A single global solution in place of 1000s of spreadsheets. Central oversight of policy application and budgets.

Pros

Delivers business requirements and can be customised if necessary. Support and response to issues by SpiraLinks is second to none.

Cons

Reporting which is heavily used at peak times can cause a drag on performance. We have implemented a shadow reporting database and tightly managed online report access to manage this issue. Our system does support c280,000 employee records which may be a factor! Customisation releases demand thorough testing as they frequently need bugs fixing.

Excellent Customer Service

Overall, the experience was good. The customer service is top notch and I think that adds so much value. The system is very easy to use for the employees.

Pros

Their customer service is fantastic! I think the end user functionality is easy to use. It is a clean design and has a lot of features and items that can be customized.

Cons

To be fair, we had a tight deadline to roll out the product so I don't think we have learned how to manage the system ourselves very well. In that regard, the system is not very intuitave or easy to use.

Simple implementation, great customer support and flexible functionality

Streamlined our appraisal process massively and provided better data security and ability to spend time on analytics as opposed to manually administrating the process.

Pros

The flexibility of the system to be manipulated and tweaked to fit the needs of each client is amazing. The team behind it are super responsive and helpful and could not be recommended highly enough. The ease at setting up security and profiles and that fact I know who has access to what data allows us to sleep at night during our appraisal process.

Cons

There's very little to dislike. The reporting functionality is quite basic but as you can get everything to excel doesn't cause major issues.

Flexible, configurable, role-based modules

I've implemented FocalReview at 2 companies, including my current employer. The software can be configured to do exactly what we need, and we have the ability to customize reports and labels to align with our internal policies and language. Being Role-based allows us to configure very granular access/assignments and they can be changed on the fly. The support team is fantastic, consistently going above and beyond to accommodate changes or updates, often with very little turn-around time or notice.