What is Hively?

Hively is a cloud-based customer feedback solution for small, midsize and large enterprises. Primary features include real-time feedback collection, rating collection, customer happiness alerts, team performance leaderboard and rewards management. It allows users to insert their personal rating link or snippet in the email signature, CRM, website and ticket tracking systems.

Hively allows customers to provide ratings and comments using a one-click option. The team members are awarded points for each rating they receive. The leaderboard feature allows users to review team ratings/ scores and rank the high performing team members. Hively offers integration with email solutions, CRM applications and ticket tracking systems. Some of these include Outlook, Gmail, ...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000

27 Reviews of Hively

Average User Ratings

Overall

4.70 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(20)

20

4 stars

(6)

6

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 27 results

July 2019

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

Amazing responses and adoption

We struggled with a clumsy and awkward review system and were looking for something that would encourage our users to give us feedback. Our old system was so bad - we had about a 10% response rate. When I first started using Hively I just added it to my email signature to try it out and see what it was like. I didn't ask people to use it, I didn't tell anyone that I was testing it. But like magic I started getting responses to my emails - that was all I had to see, if we get people using it, and we aren't even asking them to, what a great endorsement!!

Pros

It was so easy to get up and running! I followed simple instructions and in about 5 minutes it was on my emails. Fast and friendly!

Cons

Honestly, it does exactly what it's supposed to! I want to learn more so I can really get the most out of it - but it's super friendly!

Reasons for Choosing Hively

Hively was the first I tried, and once I used it - I was hooked. We are going to be reaching out to get advice on implementing it into our Corrigo instance.

Response from Hively

Replied August 2019

Thanks so much for the stellar review, we strive to make Hively easy to use and effective at gathering feedback so it really makes our day to hear that your experience has been just that.

August 2019

Ben from CREN MLS

Company Size: 2-10 employees

Industry: Real Estate

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

3.0

August 2019

Hively the user friendly feedback tool

Love it! so far it has solved our companies customer feedback problem.

Pros

Very easy to setup use and implement. Took me a while to find Hively but once I did it was extremely easy to navigate and setup. I was able to copy the feedback snippet into my email signature and get my co workers to do the same. I love that you can have this right in your email signature and all the customer has to do is click a face in the signature and it records the feedback. One of the biggest problems we had was customers didn't want to click and have to go to another page to leave feedback. Hively solved this issue for us, now the customer can click a face and the feedback is recorded from the email, and if they want to leave more feedback they have that option too. Other feedback software that does what Hively does is very expensive and so complicated with all sorts of options and setup requirements. Hively all you do is copy and paste and your ready to roll!

Cons

I think it would be cool to have a little more options as far as the faces for the feedback, maybe even customization to where we can have our own pictures? Other then that I don't feel like there are any other cons.

Reasons for Choosing Hively

See pros and cons as I kind of explained why we went with Hively. I think the biggest things I saw in Hively over the competition was price, and ease of use. We are busy and have so many things to deal with, we don't have time to go through all the setup and all the other stuff involved with some of these other feedback programs. Hively was literally sign up copy/paste and your set.

August 2019

Kim from Desert Masters Realty

Company Size: 2-10 employees

Industry: Real Estate

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

August 2019

Ease of Use

Pros

I like the ease of putting the rating options in my email signature.

Cons

But if someone gives me a review, I do not know who gave me the review or why. It should be mandatory. How can I fix something when I do not know why or who gave me a bad review..

March 2020

Mark from Cover Your Assets!

Company Size: 1 employee

Industry: Accounting

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

Great feedback tool for those shy in asking for feedback and a good relief valve for upset clients.

Very happy to collect feedback that I can transfer to my other customer interface points including business cards, website, social media, email campaigns. Clients can also be anonymous to encourage more open feedback, too.

Pros

Great way to collect feedback from customers without having to panhandle for it. Easy enough to set up. Great tool as part of a larger tool kit to measure team member success or need for improvement.

Cons

Would like better choices in emoticon button appearance. It does look a little campy, but I went with an alternate shape they provide for better look. You may need a bit of help to get the links into your email signature, but once it's there, no problem to maintain.

Reasons for Choosing Hively

Saw Hively at work with a service provider for whom I am a customer. After awhile, I thought it was a good idea and implemented with no regrets.

Response from Hively

Replied April 2020

Thanks for the glowing review Mark! We're really glad you're getting value from Hively.

August 2019

Mary from Altec Systems, Inc.

Company Size: 2-10 employees

Industry: Security and Investigations

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

August 2019

Love this little gem!

My overall experience has been great, which is why I am still using this software 5+ years later after implementing it. It gives me immediate, succinct, feedback, sent to my inbox on every completed ticket in which a customer wishes to share their experience. This information allows me to react quickly, and reach out directly to a customer, if they share a problem or concern with a service or product we have provided. This software also allows me to share all the positive feedback directly with my employees who worked with that customer. It's nice to be able to share what a great job they are doing directly from customer feedback (and, not just from hearing it from me.)

Pros

I found this software extremely easy to integrate with the ticketing system we are using. My customers can give me feedback, quickly and easily, without having to spend more than a few seconds to a minute on responding.

Cons

Even in its free form, this software is great. But, of course, if I could have everything, I like to see more info, other than an IP address, when someone gives an anonymous review. I wish I had more information as to where the comment originated from.