Ximble Software

4.49 / 5 (162)

About Ximble


Ximble, formerly NimbleSchedule, is a cloud-based labor management and scheduling system that helps managers and employees to manage schedules, time off requests and shift swaps. It is suitable for industries including health care, hospitality, retail, maintenance and more.

Ximble is cloud-based, with access from anywhere with an internet connection. Users can create schedules and then notify employees via email or text message when a new one is available or changes are made to an existing schedule. Fom a single dashboard, users can see scheduling information across multiple locations and departments and then drill down to real-time costs and other data.

Ximble allows employees to pick and choose the shifts they want to work. They can also submit requests for time off as well as shift swap requests. This automatically notifies the manager, who can approve or decline. 

Ximble automatically complies with existing labor regulations like overtime and violations, while also offering reporting to the management team. Using labor costs and sales figures, users can extract which employees performance data.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

162 Reviews of Ximble

Average User Ratings

Overall

4.49 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(93)

4 stars

(56)

3 stars

(11)

2 stars

(2)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 162 reviews

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October 2017

Janel from Renaissance Kids

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2017

Excellent customer service, beautiful and easy to use (previous NimbleSchedule user)

Pros

We heavily depend on Ximble for our scheduling and time clocking system, and more for the latter. Ximble has features that other similar platforms do not offer which we mostly use: the automatic deduction of unpaid breaks in the payroll report, automatically generating timesheets/payroll reports, and the time clocking app for tablets and smartphones.

The interface is beautiful, looks fresh and modern. It seemed well thought of and well planned, considering the ease of use and an overall pleasant experience.

Customer Service: I think this is the BEST feature. Customer service seems to be the top priority. There is always someone available to talk to for questions and support. I never had to wait so long for a response and the responses are always thoughtful, accurate, courteous, professional and satisfactory. I have had some really BIG issues with Ximble (and NimbleSchedule) in the past but my concerns were taken seriously and immediate actions were done. It really is very important for us to be able to connect with someone when issues arise.

Overall: Ximble is ever-growing and always open to changes and suggestions. It's not a system that is set in stone and it is willing to accommodate users to make the best experience and offer the best service possible. I am impressed with the quick responses and support it gives users. I think it's worth the money to have this kind of support than just handing me a software and have to deal with it myself!

Cons

The switch from NimbleSchedule to Ximble wasn't as smooth as I hoped. I expected at least the bare minimum of having all NimbleSchedule features in Ximble and then more. I loved NimbleSchedule but there were issues that Ximble was able to fix so I'm not complaining! Every new software needs some adjustment period and I think I've overcome this and has learned to like Ximble so far.

Because we heavily rely on the payroll reports that Ximble generates for us, it is a pain to print each report for all of our 64 employees one by one. IT would be ideal if there is an option to print all timesheets with just one click of a button (like NimbleSchedule did). We prefer the layout of the reports through the website and not the exported CSV version which looks a lot more cluttered and not easy to read.

I would also prefer for fewer pages to load when clicking on buttons to save on time. (Saving time is always a plus for me). Example: When clicking "add clock in", instead of having to open a whole new page, it would be beneficial if the same page enabled a box to add this information.

The "notes" section feature on the payroll report was removed but this is a vital component of our payroll reports. I requested if they can consider returning this feature.

A few bugs here and there that I would always bring to Ximble's attention to get fixed and they get on it quick!

Could be more user-friendly and intuitive.

November 2016

Ty from Slingshot

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2016

Excellent scheduling and employee management software

NimbleSchedule provides an excellent tool for business owners like myself to schedule employees and track clock-in and clock-out times. PROS: Features: They have a lot of robust features that allow us to run reports and have a snapshot of who was late or absent for each pay period, check what breaks employees are taking, etc. QR code time clocking: NimbleSchedule also offers the ability to clock in and out with a QR code that employees have from their NimbleSchedule phone app. We printed each employees QR code and put it with their door keycard on a lanyard keycard holder. Then we have a tablet near the front desk so employees can come in the door, hold their badge up to the tablet and clock in. Then do the same when they leave to clock out. Tablet Admin App: As mentioned previously, they have an admin side mobile app that uses the front camera on a tablet or mobile device that employees can use to scan their QR code and clock in or out. It works great and positioning that near the doors to our office really helps employees not forget to clock in or out and causing more work for our office admin. Support: Amazing support and nearly always available via live chat when logged in on the back-end CONS: Only con that has negatively effected us is that there is no way to limit clocking in or out on a mobile device to a certain geographical area or based on IP address. They have this feature that only allows employees to clock in if they are on certain IP addresses in the desktop version. However, in the mobile app there is no way to restrict that so we had to disable clocking in or out from the mobile app. It's really not a huge deal since they can use their QR code and clock with the tablet but it would be a nice feature to have. Overall scoring: 4.5/5 - highly recommended. NimbleSchedule works for nearly all of our needs and rarely has issues. Couple that with their AMAZING support and it is a clear winner.

Pros

Features:
They have a lot of robust features that allow us to run reports and have a snapshot of who was late or absent for each pay period, check what breaks employees are taking, etc.

QR code time clocking:
NimbleSchedule also offers the ability to clock in and out with a QR code that employees have from their NimbleSchedule phone app. We printed each employees QR code and put it with their door keycard on a lanyard keycard holder. Then we have a tablet near the front desk so employees can come in the door, hold their badge up to the tablet and clock in. Then do the same when they leave to clock out.

Tablet Admin App:
As mentioned previously, they have an admin side mobile app that uses the front camera on a tablet or mobile device that employees can use to scan their QR code and clock in or out. It works great and positioning that near the doors to our office really helps employees not forget to clock in or out and causing more work for our office admin.

Support:
Amazing support and nearly always available via live chat when logged in on the back-end

Cons

Only con that has negatively effected us is that there is no way to limit clocking in or out on a mobile device to a certain geographical area or based on IP address. They have this feature that only allows employees to clock in if they are on certain IP addresses in the desk

January 2016

RACHEL from Bahnhof Sport

Verified Reviewer

Company Size: 11-50 employees

Review Source: GetApp


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

January 2016

Overall, Nimbleschedule has been great

For a while now, the ability to track coverage for our EMS staff was a bit scattered. We never had problems with the actual scheduling -- we have a set schedule that pretty much never changes -- however it was becoming increasingly difficult to track when one person was covering for someone else's shift. It became a game of texting, guessing and questioning who was covering for whom." It was getting confusing and needed some serious help. Being a small town volunteer organization, we don't have a lot of money to spend. So finding an inexpensive solution that was also very easy for some not-so-tech-savvy people to use was key. Nimbleschedule fits the bill perfectly. I am very surprised at how many of my members actually use it. Though I do have a few items that I wish were different, overall Nimbleschedule has been a wonderful tool for our service.

Pros

*Fairly easy to use - One you get a hang for what certain features do, it is very easy to use and a schedule can be set up pretty quickly. I can do a year's worth of scheduling for a dozen people in about a half an hour.

*The app and web consoles are both very easy to interpret - Adding people to the schedule means I have to pay for them to use the app, whether they use it or not. The app and website are so easy for them to use, I am surprised how many of them say they actually use it regularly.

*Lots of customization - I love all of the information it allows me to enter about my staff. The ability to turn certain notifications on and off for each individual is great too. It is completely customizable, which is great.

*Announcements/SMS texts - Group texts are great, but can get messy when everyone starts replying. The announcements feature has been great. I use it to let people know about large span schedule changes, training opportunities and general housekeeping notes. The extra $1 per person per year is completely worth it for everyone to get a text when I post a schedule change or announcement.

Cons

*Inability to turn certain features off - Since our service relies on coverage, we cannot just request time off. The shift needs to be traded. I wish I could turn off the "request time off" feature so that it doesn't get used at all.

*Positions do not automatically update - I have several members licensed at an MFR level. Last year I had 1, and this year will have more who's license will increase to an EMT-Basic level. When I change their position in their profile, it does not automatically update on the schedule. I may be doing something wrong, but the only thing I have found I can do to get them to show at their new level is to delete their schedule and re-enter it.

*Inability to create overnight/multi-day shifts - This is probably my biggest drawback about Nimbleschedule. Admittedly we have some pretty weird schedules. Most of my shifts are overnight and all-weekend shifts. The weekend shifts span 60 hours, and overnights are from 6 PM to 6 AM. As it stands now, in order for a shift to accurately span multiple days on the schedule, multiple shifts need to be created. It would be very helpful to be able to enter dates as well as times for shift start and end times, so that I am not creating 12 different shifts (4 different shifts (Fri night, Sat, Sun and Mon morning) for 3 people) for every weekend.

March 2018

Vasili from Fresh Start Health Retreat Centers Ltd.

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

Love it. Works great with BambooHR

Visibility of who's at work, where they are at now and eliminated paper timesheets. Also, team regularly takes 1 hr lunch breaks...instead of skipping them, as it was in the past. Plus integration allows a much smoother on-boarding process.

Pros

Very easy to use, useful mobile app and super awesome support. We have two locations, employees often start in one and finish the day at another. I was so happy to see that Ximble allowed us to look after this complexity. Interface is super easy and templates make "schedulers life even easier."

Main reason for Ximble was deep integration with BambooHR, our main HRMS.

Cons

They do not have, yet, per employee break/lunches rules. Just global...but hopefully they'll implement it in the next release, as it we have two different crews 7 and 10 hrs shifts and not having it creates unnecessary work for the Payroll Manager...always a bit of a mess :)

October 2015

Sara from Nursing Evolutions


Ease-of-use

2.5

Customer support

3.5

Functionality

4.0

October 2015

Mostly positive experience with NimbleSchedule

Pros

In general, I am very happy with this product as the person putting together the schedules!
It is easy to see when requests are put in, and it is nice that our nurses can easily pick up shifts and we do not have to deal as much with filling in open shifts.
It is very helpful that we cannot double book an employee - I'm sure that has saved me countless times.
I have had a good experience with Nimble for the most part.

Cons

Occasionally when our employees look at the month view of their schedule, the program switches days and patient accounts. This is the biggest flaw we have encountered.
It is also sometimes a pain to enter shift times, though that is becoming less of a hassle as I am becoming more comfortable with the program.
On holidays, it is great that they are all entered so we cannot forget what day the holidays are, but I have found that the system also blocks out all employees as "unavailable" on every holiday. This has caused some confusion and made those days a little bit harder to deal with.
I have also noticed that it is possible to double book a shift - something that we have to watch for closely but it is also helpful when we are setting up mentor shifts where we actually intentionally double book!
One last thing - it is hard (depending on account label colors) to print visible calendars.

February 2018

Scott from Big Top Productions

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

February 2018

Great application with constant improvements

Saved me hours on finding cover for shifts, arranging shift swaps, and the abilty to create a schedule template it is wonderful and saves me a lot of hours every week!

Pros

I like the ease of use, the fact I can create templates then impliment them. The chats a great additional feature for team communications. I love the fact my team can all swap/trade shifts, drop them, arrange cover, and pick up overtime shifts all without really having to come to a manager. This feature alone saves me countless hours and headaches every week!

Their customer support team is awesome any issues I've ever had they have resolved for me! All in all its a great application with great potential!

Cons

They are implimenting updates all the time and working on their bugs. That being said I have came across a few but they have always solved the bugs eventually.

Some additional features I would add is more choice of custom availblity repeats, at the moment its only daily or weekly, fortnightly and montly would be good.

September 2016

Jeremy from Pearson North America

Verified Reviewer

Company Size: 10,000+ employees

Review Source: GetApp


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2016

Fantastic Software!

Nimble Schedule is an intuitive and powerful software that makes schedules easily accessible to employees. There are some basic functions that would make the software easier to use, such as batch-deleting shifts in a more intuitive way, or auto-scheduling based on employee availability. Batch-deleting exists, but is very difficult to use; auto-scheduling also exists, but doesn't work for our purposes. These are minor complaints, however. Nimble Schedule does scheduling very well, is flexible, and easy-to-use where it counts.

Pros

The software is powerful, well-priced, mostly intuitive, and easily accessible for employees. It is well-built, efficient, and looks modern. Nimble Schedule's best feature is its customer service. Customer service is generally available within minutes via the in-browser chat function. Representatives are friendly, respectful, and happily assist with any problems.

Cons

Some of the scheduling process is not intuitive; some of the features are not fully developed or robust enough for our purposes.

October 2016

Cristina from Lake County Convention & Visitors Bureau

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2016

Thank God for Nimble!

Nimble has made my life simple. When there is an issue, I have received only the best customer assistance. I can say that Nimble and its team is doing a fantastic job keeping their users happy. I am a happy camper every time I log on. Keep up the great work!

Pros

The online customer assistance is what I enjoy most. It is fast and I always feel taken care of when I reach out for help or when I have questions.

Cons

There are two people that have to publish their staff's schedule and since they are joined, there has been issues with what gets published, cleared, etc. I would be nice to be able to divide the departments so no matter what one department does it doesn't effect the others. This may just be on our side but I wouldn't even know how to go about adjusting this.

November 2018

Ethan from ACD

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Functionality

5.0

November 2018

Great tool for monitoring Employee Hours

Over-all, besides the minor annoyance of having to edit incorrect hours due to placement of clock out button, ximble has been pretty painless in terms of monitoring employee hours. Being able to edit employee schedules on the app and having the app send alerts to all your employees of their scheduled hours is a big plus.

Pros

Ease of clocking in and clocking out.
Simple interface.
Has a mobile App.

Cons

A lot of the employees make mistakes of "clocking out" instead of "taking break for lunch". I do not understand why Ximble thought it was necessary to add a big CLOCK OUT symbol right above the "take a break" button when you can clock out from the main page anyway. Having to correct this mistake can get a bit annoying when a lot of your employees consistently do it.

November 2016

Greg from Operator Inc.

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2016

Simple and reliable

We moved to Nimble from a competitor a few months ago, and have been very pleased. The reliability, easy to use interface, and speed to set someone up are refreshing. The reporting helps us manage labor cost, and hold those accountable who are absent or late. We have staff all over the world and this tool is something we've come to rely on to grow our business. Also, customer support has a cool way of sharing screenshots when they show you a new function, and they're almost always available. A professional service, that is easy to use - highly recommended.

Pros

Ease of use
Reliable
Good customer service
Reporting functions

Cons

There was an issue where Nimble went down a few weeks ago, and we thought our data was compromised. It wasn't, but gave us a scare. Also - I think the ability to create custom reports would be helpful, as every company has different staffing needs.

May 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0